Instruction Manual
3 EN
1. This Appliance is not intended for use by
persons (including children) with reduced
physical, sensory or metal capabilities, or lack
of experience and knowledge, unless they
have been given supervision or instruction
concerning use of the Appliance by a person
responsible for their safety.
2. Children should be supervised to ensure that
they do not play with the Appliance.
3. Clear the area to be cleaned. Remove power
cords and small objects from the floor that
could entangle the Appliance. Tuck rug fringe
under the rug base, and lift items such as
curtains and tablecloths off the floor.
4. If there is a drop off in the cleaning area due
to a step or stairs, you should operate the
Appliance to ensure that it can detect the step
without falling over the edge. It may become
necessary to place a physical barrier at the
edge to keep the unit from falling. Make sure
the physical barrier is not a trip hazard.
5. Only use as described in this manual. Only
use attachments recommended or sold by the
manufacturer.
6. For INDOOR household use ONLY. Do not
use the Appliance in outdoor, commercial, or
industrial environments.
7. Do not use without dust bin and/or filters in place.
8. Do not operate the Appliance in an area
where there are lit candles or fragile objects.
9. Keep hair, loose clothing, fingers, and all parts of
body away from any openings and moving parts.
10. Do not operate the Appliance in a room where
an infant or child is sleeping.
11. Do not use and store in extremely hot or
cold environments (below -5˚C /23˚F or
above 40˚C/104˚F). Please charge the robot
in temperature above 0°C/32°F and below
40°C/104°F.
12. Do not use Appliance on wet surfaces or
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical Appliance, basic
precautions should always be followed,
including the following:
READ ALL INSTRUCTIONS BEFORE
USING THIS APPLIANCE
SAVE THESE INSTRUCTIONS
4EN
surfaces with standing water.
13. Do not allow the Appliance to pick up large
objects like stones, large pieces of paper, or
any item that may clog the Appliance.
14. Do not use Appliance to pick up flammable
or combustible materials such as gasoline,
printer or copier toner, or use in areas where
they may be present.
15. Do not use Appliance to pick up anything that
is burning or smoking, such as cigarettes,
matches, hot ashes, or anything that could
cause a fire.
16. Do not put objects into the suction intake. Do
not use if the suction intake is blocked. Keep
the intake clear of dust, lint, hair, or anything
that may reduce air flow.
17. If the power cord is damaged, it must be
replaced by the manufacturer or its service
agent in order to avoid a hazard.
18. Turn OFF the power switch before cleaning or
maintaining the Appliance.
19. The lithium battery type suitable for CH2497D
is Max. 4 cells, max. nominal voltage DC 14.4V,
rated capacity 5,800mAh.The battery must be
removed and discarded according to local laws
and regulations before disposal of the Appliance.
20. Please dispose of used batteries according to
local laws and regulations.
21. Do not incinerate the Appliance even if it is
severely damaged. The batteries can explode
in a fire.
22. The Appliance must be used in accordance
with the directions in this Instruction Manual.
Ecovacs Home Service Robotics cannot be
held liable or responsible for any damages or
injuries caused by improper use.
23. The robot contains batteries that are only
replaceable by skilled persons. To replace the
robot’s battery, please contact Customer Service.
24. Please make sure your power supply source
voltage matches the power voltage marked
on the OMNI Station.
25. Use only the original rechargeable battery and
OMNI Station provided with the Appliance
from the manufacturer. Non-rechargeable
batteries are prohibited.
26. Take care not to damage the power cord. Do
not pull on or carry the Appliance or OMNI
Station by the power cord, use the power cord
as a handle, close a door on the power cord, or
5 EN
pull power cord around sharp edges or corners.
Do not run Appliance over the power cord.
Keep power cord away from hot surfaces.
27. Do not use the OMNI Station if it is damaged.
The power supply is not to be repaired and
not to be used any longer if it is damaged or
defective.
28. Do not use with a damaged power cord or
receptacle. Do not use the Appliance or OMNI
Station if it is not working properly, has been
dropped, damaged, left outdoors, or come in
contact with water. It must be repaired by the
manufacturer or its service agent in order to
avoid hazards.
29. The plug must be removed from the
receptacle before cleaning or maintaining the
OMNI Station.
30. Remove the Appliance from the OMNI
Station, and turn OFF the power switch to
the Appliance before removing the battery for
disposal of the Appliance.
31. When not using the OMNI Station for a long
period of time, please unplug it.
32. If the robot will not be used for a long time,
power OFF the robot for storage and unplug
the OMNI Station.
33. WARNING: Add clean water into the clean
tank only.
34. WARNING: For the purposes of recharging
the battery, only use the detachable supply
unit CH2497D provided with the Appliance.
To satisfy RF exposure requirements, a separation
distance of 20 cm or more should be maintained
between this device and persons during device
operation.
To ensure compliance, operations at closer than
this distance is not recommended. The antenna
used for this transmitter must not be co-located in
conjunction with any other antenna or transmitter.
Device Update
Typically, some devices are updated bi-monthly,
but not always so specific.
Some devices, especially those that went on sale
more than three years ago, will only be updated if
a critical vulnerability is found and fixed.
6EN
Caution: hot surface
Short-circuit-proof safety isolating
transformer
Switch mode power supply
For indoor use only
Direct current
Alternating current
Before charging, read the
instructions.
Polarity of the charging port
Time-lag miniature fuse-link
The remote surveillance is for the absolute private
use of non-public, private owned places for the pure
self-protection and single control intended only.
Please be aware of the local data protection based
legal obligations in case of use. No surveillance of
public places, especially with clandestine intent
and/or on the part of the employer without justified
reasons. Such not justified use is in the risk and
responsibility of the user only.
To check the current software version and enable
automatic updates, go to Settings > Robot Advanced
Settings > About Your Robot > Update in the app.
The current version is displayed there; tap Update
to enter the page and select Automatic Update to
enable it.
7 EN
European Union Compliance Statement
Information on Disposal for Users of used
batteries
Information on Disposal for Users of Waste
Electrical & Electronic Equipment
This symbol on the product or on its packaging
indicates that used electrical and electronic products
should not be mixed with unsorted municipal waste.
For proper treatment, it is your responsibility to
dispose of your waste equipment by arranging to
return it to designated collection points.
Disposing of this product correctly will help save
valuable resources and prevent any potential negative
effects on human health and the environment, which
could otherwise arise from inappropriate waste
handling.
To return your used device, please use the return
and collection systems or contact the retailer where
the product was purchased, which is free of charge,
please contact your local authority for further details
of your nearest designated collection point.
Penalties may be applicable for incorrect disposal
of this waste, in accordance with your national
legislation.
This symbol means that batteries and accumulators,
at their end-of-life, should not be mixed with unsorted
municipal waste. Your participation is an important
part of the effort to minimize the impact of batteries
and accumulators on the environment and on human
health. For proper recycling you can return this product
or the batteries or accumulators it contains to your
supplier or to a designated collection point, which is
free of charge.
Disposing of this product correctly will help save
valuable resources and prevent any potential negative
effects on human health and the environment, which
could otherwise arise from inappropriate waste
handling.
Penalties may be applicable for incorrect disposal of
this waste, in accordance with your national legislation.
there are separate collection systems for used batteries
and accumulators.
Please, dispose of batteries and accumulators correctly
at your local community waste collection/recycling
center.
8EN
Restriction of the use of certain hazardous
substances (RoHS) Directive
Radio Equipment Directive
Europe Authorised Representative:
Ecovacs Home Service Robotics Co., Ltd. hereby
declares the whole product including parts (cables,
cords, and so on) meets the requirements of RoHS
Directive 2011/65/EU and amendment Commission
Delegated Directive (EU) 2015/863 on the restriction
of the use of certain hazardous substances in
electrical and electronic equipment ("RoHS recast"
or "RoHS 2.0").
Ecovacs Home Service Robotics Co., Ltd. hereby
declares that the product listed in this section
comply with the essential requirements and other
relevant provisions of the Radio Equipment Directive
2014/53/EU.
Ecovacs Home Service Robotics Co., Ltd. hereby
declares that the product comply with the essential
requirements and other relevant provisions of
the RoHS Directive 2011/65/EU and amendment
Commission Delegated Directive (EU) 2015/863,
the Radio Equipment Directive 2014/53/EU.
The declaration of conformity can be viewed at the
following address:
https://www.ecovacs.com/global/compliance.
ECOVACS Europe GmbH
Holzstrasse 2 | D-40221 Düsseldorf | Germany
9 EN
PACKAGE CONTENTS
Robot OMNI Station Base
Instruction ManualPower Cord
1
Package Contents
Obstacle
Avoidance Module
1. Robot Front View
Top Cover
Button on the robot
Short Press: Start/Pause
Long Press for 3s: Return to charge
Double tap: Roller Mop Release/Retract
(Robot not in the station)
Bumper
2
Product Diagram
Navigation Module
2. Robot Bottom View
Driving Wheels
Universal Wheel
Side Brush
Carpet Detection
Sensor
Main Brush
Anti-drop Sensors
Anti-drop Sensors
Brush Release Button
Replaceable Roller Mop
Drip Tray
AIVI Camera
Supplementary Light
Note:
*Figures and illustrations are for reference only and may differ from actual product
appearance. Product design and specifications are subject to changes without
notice.
10EN
3. Internal View (Under the Cover)
Power Switch
"I" = ON
"
" = OFF
RESET Button
Network Setup: Press the RESET Button and follow the voice prompt to set up the network.
Restore to default settings: Long press the RESET Button for 5 seconds. After you hear the
voice prompt, the startup music will be played and the robot will be restored to default settings.
Wi-Fi Status Indicator/
RESET Button
4. Dust Bin
Filter
Filter Latch
Dust Bin Cover
Dust Disposal Port
Filter Net
Water Filling Port
Dirty Water Box
Edge Sensor
Roller End Cover
Charging Contacts
5. OMNI Station Front View
Dust Collection Cabin
Note:
• If the Indicator flashes red, go to the ECOVACS HOME App for details about the malfunction.
• If the robot cannot charge, wipe the corresponding charging contacts on the OMNI Station
with a dry cloth.
6. Dust Bag
Dust Bag Handle
Indicator
Solid White: Standby/Running
Flashing Red: Malfunction
Goes out: Power Outage/
Deep Sleep Mode
Mop Washing Tray
Clean Water Tank
Charging Contacts
on Station
Dirty Water Tank
11 EN
7. OMNI Station Back View
Air Vent
Power Socket
Product Diagram Functional Description
Navigation Module
Laser Ranging is applied to measure the distance between the robot
and surrounding objects based on the time difference of reflection,
allowing the module to map against the objects around while the
robot is moving. The detection range is 10 m.
Obstacle Avoidance
Module
With Infrared Ranging-detection and the concept of similar triangles, the
sensor emits infrared rays and receives the light from the objects ahead
to calculate the distance between the object and the robot.
When the sensor detects an object nearby, the robot will automatically
take a turn toavoid bumping into the object. The detection range is 0.3 m.
Anti-drop Sensors
Infrared Ranging is applied by the sensor at the bottom of the robot to
measure the height between the bottom of the robot and the ground.
When at the top of the stairs, for example, with a height above 55mm on
white-colored ground or a height above 30mm on black-colored ground,
the robot will stop advancing, fulfilling the feature of Anti-drop.
Carpet Detection
Sensor
The ultrasound probe can emit ultrasonic waves with a frequency
of 300KHZ. The energy of the ultrasonic waves can be absorbed
by carpets. If the reflected energy is below the threshold, the robot
will recognize the presence of a carpet. According to ECOVACS lab
tests, currently, over 50 types of carpets available on the market can
be identified.
Anti-collision Sensor
When the transmitted signal is blocked by an object, the signal
receiver will not be able to receive it. With this principle, the robot will
avoid obstacles when encountering them.
Edge
Sensor
With ToF distance measurement, the robot can detect the distance
between itself and objects on its right side. When there is a wall or
obstacle on the right side, the robot will perform edge cleaning to
avoid missing spots or collisions.
AIVI Camera
Use AI cameras to collect images of the surrounding environment.
*Realize video recording. Through interaction with MIC, remote video
call can be realized(For some models).
Microphone
Human voices cause vibrations in the diaphragm of the microphone
through air. As a result, the microphone utilizes the collection and
algorithms of sound models to achieve sound recording and voice
control of the robot to complete specific tasks. The effective wake-up
distance is 5 m.
8. Sensors
12EN
NOTES BEFORE CLEANING
Tidy up the area to be cleaned by putting
furniture, such as chairs, in their proper
place. Put away low-lying items, such as
weight scales, before using the robot.
During the first use, make sure each
room door is open to help the robot fully
explore your house.
Prepare the Area
Keep Doors Open
It may be necessary to place a physical
barrier at the edge of a steep drop to
stop the robot from falling over the edge.
Set up Protective Barriers
1
Warnings
The robot can avoid shoes, sockets and
cords etc., and make sure all areas to be
cleaned are well illuminated, which can
improve obstacle avoidance.
Provide Sufficient Lighting
Put away objects including cables, cloths and slippers, etc. on
the floor to improve the cleaning efficiency.
Before using the product on a rug or carpet with tasseled edges,
please fold the rug and tuck the tassles under the rug.
Please do not stand in tight spaces such as doorways and
hallways, and make sure not to block the robot’s path when it's
identifying areas.
Ensure the clarity of the robot’s vision and avoid scratching or
smudging the AI camera lens with fingerprints or oily stains.
Use a clean, soft cloth to wipe the camera, instead of cleaning
agents, detergents, or sprays.
13 EN
1. Installation
Before using, please remove all protective materials from the robot and OMNI Station.
The sound of "click" indicates proper installation.
2
Quick Start
3
Power ON and Charge the Robot
Click
2. Power Cord Connection and Station Placement
Note:
• If there are reflective objects such as mirrors and skirting lines near the OMNI Station, the
bottom 14 cm of them should be covered.
• Do not place the OMNI Station under direct sunlight.
• Place the station in a location with a strong Wi-Fi signal.
Place the station against a wall on a level, hard ground. Ensure there are no objects
within 0.05 m on either side and 0.8 m in front of it.
Turn on the power switch under the robot’s cover ('I' indicates power on, and
'
' indicates power off). Place the robot in front of the station, ensuring the
station is connected to a power supply. Use the ECOVACS HOME App or voice
command to recall the robot to start charging at the OMNI station, or long press
the robot button
for 3 seconds, and it will return to the station to charge.
Note:
• The robot can't be charged when the power is turned off.
• After the robot finishes its cleaning task, it is recommended not to power it off but to keep it
charging, to better prepare for the next cleaning session.
• It is recommended that the robot start cleaning from the OMNI Station. Do not move the
OMNI Station while cleaning.
≥
0.05m (0.16’)
≥
0.05m (0.16’)
≥
0.8m (2.62’)
14EN
Wi-Fi Indicator Light
White Flashing Slow Disconnected to Wi-Fi
White Flashing Fast Connecting
Solid White Connected to Wi-Fi
5
Connect Robot with App
Via Bluetooth: Turn on the robot and mobile phone Bluetooth. Allow the App to
obtain mobile phone Bluetooth permission. Tap to scan the QR Code on the robot
or tap
or
in the App to find the nearby robot.
Via Wi-Fi: You can also choose to connect the robot with the App through other
methods according to the prompts on the App's page.
Note: Please connect via Bluetooth for a better experience.
Wi-Fi Network Requirements:
• You are using a 2.4GHz or 2.4/5 GHz mixed network.
• Your router supports 802.11b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North
America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name (SSID) and
password are the same as your primary network.
• Please enable the WPA2 on your router.
Note: Follow the guide of the App to register, log in, and connect the product with the App.
4
Download the ECOVACS HOME App
You may scan the QR Code on the robot to download the App.
Download the ECOVACS HOME App to enjoy more features.
Or search for the ECOVACS HOME in your mobile App store to download the App.
Please note that to access smart features such as remote startup, voice
interaction, 2D/3D map display and control settings, and personalized cleaning
(features may vary depending on the product), you'll need to download and use
the ECOVACS HOME App, which receives constant updates. You must agree
to our Privacy Policy and User Agreement before we can process some of your
basic and necessary information and enable you to operate the product via the
ECOVACS HOME App. Without your agreement, some of the aforementioned
smart features cannot be accessed through the ECOVACS HOME App.
Nevertheless, you can still use the product's basic functions for manual operation.
ECOVACS HOME
Under the Top Cover
15 EN
Note: Cleaning solution is pumped automatically from the cleaning solution unit. Do not add
cleaning solution to the water tanks.
Note:
• Please use ECOVACS cleaning solution in case of malfunction.
• Please make sure that no foreign objects fall into the cleaning solution unit.
1. Take off the dust container cover, pull out the cleaning solution unit, and place it on
a level, hard surface.
2. Unlid the cleaning solution unit and ll it with ECOVACS cleaning solution. Put
the lid on and the unit back to the station.
3. Insert the top latch of the dust container cover into the slot, and then press
downward to ensure a proper seal.
6
Add Cleaning Solution (sold separately)
16EN
Use the ECOVACS HOME App or voice to recall DEEBOT to enter the
Station to charge it up. Long press the button for 3 s on the DEEBOT
can also recall it.
5. Return to OMNI Station
3 s
The robot will enter deep sleep mode to protect the battery if it stays outside the
OMNI Station for about 10h. Please switch OFF and ON to wake up the robot.
6. Deep Sleep Mode
Tap
on the robot to pause while it is working. You can also use the ECOVACS
HOME App or voice control to pause the robot.
3. Pause
After pausing for a while, all indicator lights on the robot will go out. To wake up the robot,
short press
.
4. Wake up
Before cleaning for the first time, please make sure the robot is in the OMNI Station
and fully charged. Tap
button on the robot to start cleaning. You can also use the
ECOVACS HOME App or voice control to start cleaning.
2. Start Cleaning
1. Start Mapping
When creating a map for the first time, please follow the robot to help eliminate some minor issues.
For example, the robot may get stuck under the furniture. Please refer to the following solutions:
1. Raise the low sitting furniture if possible;
2.Cover the bottom of the furniture;
3.Set up virtual boundary via the App.
When mapping, the robot will explore the house environment automatically. The exploration
path may be different from cleaning path.
Order the robot to start mapping by the ECOVACS HOME App or voice control.
7
Start Cleaning
• The robot’s water tank is automatically relled through the OMNI Station.
Manual relling is not needed.
• When mopping, the robot will recognize oor types and is able to lift mops
automatically when encountering carpets. Please do not use the robot on
shaggy rugs or carpets with bres longer than 10 mm. It is recommended to fold
up the shaggy rugs with bres longer than 10 mm during the cleaning process,
or go to Map > Carpet Cleaning Stategy in the ECOVACS HOME App to set the
shaggy carpeted area as a No-Entry Zone.
Short press
17 EN
Regular Maintenance
To ensure optimal performance, maintain and replace parts at the following
frequencies:
Part Maintenance
Frequency
Replacement
Frequency
Replaceable Roller Mop Every week Every 1-2 months
Drip Tray Every week /
Dirty Water Box Every week /
Dust Bag / Every 2-3 months
Side Brush / Every 3-6 months
Main Brush Every week Every 6-12 months
Filter Every week Every 3-6 months
Edge Sensor
Universal Wheel
Anti-drop Sensors
Bumper
Charging Contacts on Robot
Charging Contacts on OMNI Station
Navigation Module
Obstacle Avoidance Module
AIVI Camera
Approx. every
month
/
Clean Water Tank Every 3 months /
Dirty Water Tank Every month /
Dust Container Inside Every month /
Body and Bottom of Station Every month /
Mop Washing Tray Every 5 months /
Note:
Explore more accessories at ECOVACS HOME App or at https://www.ecovacs.com.
1
Maintenance Frequency
2. Open the dust bin cover to remove the lter and lter net.
1. Remove the dust bin and then open its cover to empty the bin.
2
Dust Bin
18EN
Note:
• Please rinse the lter with water.
• Do not use ngers or brushes to clean the lter.
Note: Completely dry the lter before use.
4. Air-dry the dust bin and lter.
3. You can rinse the components. Afterwards, give them a good shake to remove
leftover water droplets.
Clean the Main Brush.
1. Remove the cover on the main brush.
3. Remove, clean and dry the brush comb.
2. Remove and clean the main brush.
3
Maintain Main Brush and Side Brush
19 EN
4. Install the brush comb, main brush and the cover.
Clean the Side Brush.
Remove the side brush using a screwdriver and clean it.
Note: Explore more accessories in the ECOVACS HOME App or at https://www.ecovacs.com.
Clean the Roller Mop.
1. Double click button to release roller mop component.
2. Press the unlock button to remove the roller.
3. Clean the roller mop.
4
Roller Mop, Drip Tray and Dirty Water Box
Note: Please avoid excessive force when handling the roller; it should be removed and placed
with care.
Double
Click
20EN
4. Clean inside the roller.
5. Push roller mop into roller end cover and double click
button to retract.
Note: Do not wash the robot with water.
Double
Click
Clean Drip Tray
1. Remove drip tray.
2. Remove and clean drip tray components.
3. Please install drip tray lter components as shown in the illustration.
Note: A small amount of residual water may leak out when ipping the robot if it's not in drying
mode.
21 EN
Clean Dirty Water Box
1. Remove dirty water box and the lter.
2. Clean the lter, box and sewage outlet.
3.Reinstall the lter, press securely and then reattach the dirty water box cover.
Clean the Obstacle Avoidance Module Lens
5
Other Components
Clean the Bumper
Note: Use a dry cloth when cleaning the Anti-drop sensors and bumper to prevent water
damage.
22EN
Note: Wipe the contacts with a dry cloth. Avoid using wet cloth to prevent water damage.
Clean Charging Contacts
Clean Navigation Module
Note: Rotate the Module lens to the front and clean it gently with a brush when cleaning .
Clean the Anti-drop Sensors
Clean the Edge Sensor
23 EN
Clean the Driving Wheels
Note: Use dry cloth when cleaning the charging contacts to prevent water damage.
Clean the Universal Wheel
2. Install the tray and base.
1. Remove and clean mop washing tray and station base.
6
Mop Washing Tray and Station Base
Note: Please install the tray and base properly to prevent malfunction.
Click
24EN
1. Remove dust container cover. 3.Clean the dust container with a dry cloth, install a new dust bin, and
conrm proper installation with a secure click sound.
Note: Hold the Handle to lift out the dust bag, which can eectively prevent dust leakage.
2. Remove the disposable dust bag in the direction of the arrow and discard it. 4.Return dust bag and press the cover rmly to secure it in position.
7
Dust bag
Click
25 EN
Please note that the robot cannot charge when powered OFF.
Please fully charge and switch OFF the robot before storage. Please recharge it
every 1.5 months to prevent the battery from over-discharging.
Note:
• After the robot nishes its cleaning task, it is recommended not to power it o but to keep
it charging, to better prepare for the next cleaning session.
• If the battery is over-discharged or not used for a long time, the robot may not be charged.
Please contact ECOVACS for help. Do not disassemble battery by yourself.
• If you do not use the product for a long time, keep the dirty water box, water tanks empty
and the mop dry.
8
Storage
26EN
For the following possible issue, refer to the corresponding solutions.
No. Malfunction Possible Cause Solution
1
The robot is not able to
connect to the ECOVACS
HOME App.
Incorrect Wi-Fi username or password entered. Enter the correct Wi-Fi username and password.
The robot is not within range of your home Wi-Fi signal.
Make sure the robot is within range of your home Wi-Fi signal. Try to
stay as close to the router as possible.
The robot is not in the conguration state.
Press the Reset Button to connect the robot to your phone by
Bluetooth. If failed, please press the Reset Button +
，and to connect
via the ECOVACS HOME App.
There is no home Wi-Fi on the Wi-Fi list.
Check if the Wi-Fi name contains special characters. Please do not
use special characters like ! @#& ¥%/\.
Do not use a 5 Ghz network.
Incorrect App installed. Please download and install the ECOVACS HOME App.
2
Unable to create the
furniture map in the App.
Move the robot when cleaning might cause the map to
be lost.
During cleaning, do not move the robot.
Auto cleaning is not nished.
Make sure the robot automatically return to the OMNI Station after
cleaning.
3
The side brush drops out of
place during use.
The side brush is not properly installed.
When installing the side brush with a screwdriver, ensure the screws
are tightened.
4
No signal found. Unable to
return to the station.
The station is incorrectly placed.
Please place the station correctly according to the instructions in the
[Quick Start] section.
The station is out of power or moved.
Check whether the OMNI Station is connected to the power supply.
Do not move the OMNI Station.
The robot does not start cleaning from the OMNI
Station.
It is recommended that the robot starts cleaning from the OMNI
Station.
The docking route is blocked. For example, the door is
closed to the room where the station is placed.
Keep the charging route clear.
TROUBLESHOOTING
27 EN
No. Malfunction Possible Cause Solution
5
The robot returns to
the station before it has
nished cleaning.
The room is so large that the robot needs to return to
recharge.
Please enable auto resume. For more details, please follow the
App instructions.
In highly complex home layouts, cleaning eciency may
decrease, possibly resulting in incomplete cleaning.
Simplify your home layout.
6
The robot is unable to
charge.
The robot is not switched ON. Switch ON the robot.
The robot's charging contacts are not connected to the
OMNI Station's charging contacts.
Make sure that the robot's charging contacts have connected to
the station's charging contacts and
ashes. Check whether the
robot's and OMNI Station's charging contacts are dirty. Please
clean these parts according to the instructions in the [Regular
Maintenance] section.
The OMNI Station is not connected to the power supply. Make sure the OMNI Station is connected to power supply.
Base has not been installed in place. Refer to the [Quick Start] section for correct installation.
7
The robot is very loud
during cleaning.
The main brush/side brush is tangled, or the dust bin/
lter is blocked.
It is recommended to clean the main brush, side brush, dust bin,
lter, etc. regularly.
The robot is in strong mode. Switch to standard mode.
8
The robot gets stuck while
working and stops.
The robot is tangled with objects on the oor (electrical
wires, curtains, carpet fringing, etc.).
The robot will try various ways to free itself. If its attempts fail,
manually remove the obstacles and restart.
The robot might be stuck under furniture with an entrance
of similar height.
Please raise the furniture, set a physical barrier, or set a virtual
boundary via the ECOVACS HOME App.
The robot is stuck in a narrow area.
Tidy up your home, set a physical barrier, or set a virtual
boundary via the ECOVACS HOME App.
28EN
No. Malfunction Possible Cause Solution
9
During cleaning, the robot
may encounter issues like
a disorderly route, biased
movement, repeated
cleaning over the same
spots, and missing small
areas. (If there is a large
area that has not been
cleaned temporarily, the
robot will automatically
clean the missed area.
Sometimes the robot
will re-enter a cleaned
room, which may not be
repeated cleaning, but the
robot nds any missed
area.)
Objects such as wires and slippers placed on the ground
block the robot.
Before cleaning, please tidy up scattered wires, slippers, and
other objects on the ground as possibly can. If there is any area
missed during cleaning, the robot will correct it automatically.
Please refrain from interfering (such as moving the robot or
blocking its route).
The driving wheels may slip on the ground when the
robot climbs steps, thresholds, and door bars, which can
aect its judgement of the entire home environment.
It is recommended to close the door of the aected area and
clean it separately. After cleaning, the robot will return to its
starting location.
On freshly waxed or polished oors, as well as smooth
tiles, there may be less friction between the driving
wheels and the oor.
Please wait for the wax to dry before cleaning.
Due to variations in home layouts, some areas cannot be
entered by the robot.
Tidy up your home to ensure that the robot can enter the areas
to be cleaned.
10 Delay in remote control.
The Wi-Fi signal is poor, causing the video loading to be
slow.
Use the robot in areas with good Wi-Fi signal.
11
After returning to the OMNI
station, the robot does not
empty its dust bin.
The auto-empty function has not been turned on in the
ECOVACS HOME App.
Turn on the auto-empty function in the ECOVACS HOME App.
Manually moving the robot back to the station may not
trigger the auto-empty function.
It is recommended to allow The robot return to the OMNI Station
on its own. Please do not manually move it.
In do not disturb mode, the robot will not empty the dust
after returning back to the OMNI Station.
Turn o do not disturb in the ECOVACS HOME App or manually
start dust-emptying.
The station detects a decrease in empty eciency.
Replace the dust bag according to the [Regular Maintenance]
section and close the dust collection cabin. If the dust bag is not
full when prompted by the App, you can put it back again.
If the above possible causes have been ruled out,
components of the station may be abnormal.
Please contact customer service for assistance.
29 EN
No. Malfunction Possible Cause Solution
12 Auto-empty failed.
The station detects a decrease in empty eciency.
Replace the dust bag according to the [Regular Maintenance]
section and close the dust collection cabin. If the dust bag is not
full when prompted by the App, you can put it back again.
The outlet of the dust bin is blocked by foreign
objects.
Remove the dust bin and clear the foreign objects on the outlet.
13
The inner side of the dust
collection cabin is dirty.
Fine particles pass through the dust bag and
accumulate on the inner side of the dust collection
cabin.
Clean the inner side of the dust collection cabin.
The dust bag is broken. Check and replace the dust bag.
The dust bag is not properly installed. Please install the dust bag properly.
The dust container cover is not closed. Please check if the dust container cover is closed properly.
14
Dust leakage occurs while the
robot is working
The outlet of the dust bin is blocked by foreign
objects.
Remove the dust bin and clear the foreign objects on the outlet.
15 The roller mop does not rotate.
The roller mop is not correctly installed.
Install the roller mop properly according to the【REGULAR
MAINTENANCE】section.
The roller mop is blocked by foreign objects. Clean and install roller mop properly according to the【REGULAR
MAINTENANCE】section.
16 The driving wheel is stuck. wheel is entangled or stuck due to foreign objects.
Rotate and press the driving wheel to check for any wrapping or
obstruction by foreign objects. If any foreign objects are found,
please clean them promptly. If this issue persists, please contact
customer service for assistance.
30EN
No. Malfunction Possible Cause Solution
17
The mop washing tray is
full of water and can't be
emptied. A voice prompt
reports mop washing tray
malfunction.
The dirty water tank is not properly installed.
Tap down on the dirty water tank to ensure it is properly
installed.
The sealing plugs in the dirty water tank are not installed
properly.
Make sure that the two sealing plugs are properly installed.
Mop washing tray is not properly installed.
Please check and make sure that the mop washing tray is
properly installed.
Mop washing tray base gets dirty.
Ensure that there is no foreign object in the suction port of the
mop washing tray.
Check if the oating ball gets stuck when there is no
water in the mop washing tray base.
Take out the mop washing tray to put the oating ball back in
place.
The OMNI Station cannot drain water normally.
Put the robot into the station and double tap
, if the issue
persists, please contact our customer service for help.
The suction port of the mop washing tray is blocked by
foreign objects.
Ensure that there is no foreign object in the suction port of the
mop washing tray.
The voice alert persists after all the above solutions are
tried.
Power o and on the station. If this issue persists, please contact
customer service for assistance.
18
Dirty water box
malfunction.
The drainage outlet of dirty water box gets blocked and
the draining pole can't work normally.
Remove and empty the dirty water box, and then rinse it and
reinstall. If this issue persists, please contact customer service for
assistance.
Please contact our customer service for assistance if the problem persists despite the recommended solutions.
31 EN
TECHNICAL SPECIFICATIONS
Output power of the wireless module is less than 100 mW.
Note: Technical and design specifications may be changed for continuous product improvement.
Explore more accessories at https://www.ecovacs.com.
Model DEX61-P
Rated Input 20 V
2 A Charging Time about 4.0 h
Station Model CH2497D
Rated Input 220-240 V
～
50-60 Hz Rated Output 20 V
2 A
Rated Input Current (Charging) 0.5 A Power (Emptying) 650 W
Power (Hot Water Washing Mop) 1650 W
Frequency Bands 2400-2483.5 MHz
Networked Standby Power Less than 2.00 W
Please use the mobile camera to scan
the QR code and obtain the user guide.
451-2498-0648
Ecovacs Home Service Robotics Co., Ltd.
No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street,
Wuzhong District, Suzhou, Jiangsu, China.
