User's Guide
CMP0579-00 EN
Copyrights and Trademarks
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Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses
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© 2026 Seiko Epson Corporation
SC-G9000 Series User's Guide
Copyrights and Trademarks
2
Note for U.S., Canada, and Latin American Users
IMPORTANT: Before using this product, make sure you read the online Safety Instructions.
SC-G9000 Series User's Guide
Copyrights and Trademarks
3
Contents
Copyrights and Trademarks
Note for U.S., Canada, and Latin American Users. . . 3
Notes on Manuals
Meaning of Symbols........................ 6
Screenshots.............................. 6
Illustrations.............................. 6
Operating System References.................. 6
Windows.............................. 6
Mac OS............................... 6
Manual Organization....................... 6
Viewing Video Manuals................... 7
Viewing PDF Manuals..................... 8
Introduction
Printer Parts.............................. 9
Front Section........................... 9
Inside................................ 11
Back................................. 13
Bulk Ink Solution....................... 14
Control Panel.......................... 16
Home Screen.......................... 18
Understanding the Signal Lamps.............. 24
Notes on Handling........................ 25
Notes When Using the Printer.............. 25
Notes When Not Using the Printer........... 25
Notes When Using the Control Panel......... 26
Notes on Handling Ink Supply Units......... 26
Notes on Handling White Ink.............. 27
Precautions When Handling and Storing Media. 28
Introduction to the Software Provided.......... 29
Basic Software.......................... 29
Epson Edge Print PRO................... 30
Other Available Software.................. 30
Using Epson Edge Print PRO (Windows Only). . . . 32
Starting Procedure...................... 32
Acquiring and Registering EMX Files......... 32
Closing Procedure....................... 32
Using Epson Edge Dashboard................ 32
Starting Procedure...................... 32
Registering the Printer.................... 33
Download the EMX File.................. 33
Closing Procedure....................... 33
Using EPSON Software Updater (Windows Only). . 33
Checking Software Update Availability........ 33
Receiving Update Notifications............. 34
Using Web Config......................... 34
Summary of Functions................... 34
Starting Procedure...................... 34
Closing Procedure....................... 35
Uninstalling Software...................... 35
Windows............................. 35
Mac OS.............................. 35
Notes on the Administrator Password........... 36
Checking the Initial Password.............. 36
Changing the Password................... 36
Basic Operations
Workflow for Correct Printing................ 37
Registering Media Settings on the Printer. . . . . . . . 37
Notes When Handling Media................. 38
Notes on Loading Media.................... 38
Loading Media........................... 39
Configure Settings for Loaded Media........... 40
Optimizing Media Settings.................. 41
Precautions When Performing Print
Adjustments........................... 42
Media Feed Adjustment Procedure........... 42
Print Head Alignment Procedure............ 43
Before Printing........................... 44
Printing................................ 44
Changing Settings During Printing............ 44
Changing the Heater's Temperature.......... 45
Correcting Banding...................... 45
Replacing the Media....................... 46
Replacing Expended Media................ 46
Replacing Media That is Not Expended....... 46
Printable Area............................ 48
Media Edge That Is the Reference for the
Printable Area.......................... 48
Printable Area.......................... 49
Maintenance
When to Perform Various Maintenance
Operations.............................. 51
Cleaning Locations and Cleaning Timing. . . . . . 51
Locations of Consumables and Replacement
Timing............................... 52
SC-G9000 Series User's Guide
Contents
4
Other Maintenance...................... 53
What You Will Need. . . . . . . . . . . . . . . . . . . . . . . 54
Supplied with the Printer.................. 54
Sold Separately......................... 54
Precautions Regarding Maintenance............ 54
How to Clean............................ 56
Daily Cleaning......................... 56
Using Ink Cleaner....................... 57
Cleaning Around the Print Head............ 57
Cleaning the Suction Caps................. 59
Replacing Consumables..................... 62
Replacing Ink Supply Units................ 62
Disposing of Waste Ink................... 64
Replacing the Head Cleaning Set............ 65
Replacing the Cap Station Set.............. 68
Replacing the Media Edge Plates............ 70
Other Maintenance........................ 71
Shaking the Ink Supply Units Periodically...... 71
Nozzle Check and Head Cleaning........... 72
Pre-maintenance When Not Using the
Printer for an Extended Period.............. 75
Cleaning Inside the Printer Cover........... 76
Cleaning the Pressure Rollers............... 77
Cleaning the Surface of the Nozzles (Nozzle
Refresh).............................. 78
Handling Used Consumables................. 79
Disposal.............................. 79
Control Panel Menu
Menu List............................... 81
Details of the Menu........................ 88
General Settings Menu................... 88
Media Settings Menu..................... 97
Maintenance Menu..................... 101
Replacement Part Information Menu........ 102
Printer Status Menu..................... 103
Problem Solver
When a Message is Displayed................ 104
When a Maintenance Call/Printer Error Occurs. . 105
Troubleshooting......................... 106
You Cannot Print (Because the Printer Does
Not Work)........................... 106
The Printer Sounds Like It Is Printing, but
Nothing Prints........................ 107
The Prints Are Not What You Expected...... 107
Media............................... 117
Others.............................. 118
Appendix
Options and Consumable Products........... 119
Ink Supply Units....................... 119
Others.............................. 119
Supported Media......................... 121
Moving and Transporting the Printer.......... 121
Suitable Installation Locations............. 121
Moving the Printer..................... 122
Transport............................ 124
Media Settings List for Each Media Type........ 125
Confirming the Position to Mount the Sponge
in the Nozzle Refresh Tool.................. 126
System Requirements..................... 127
Epson Edge Dashboard.................. 127
Epson Edge Print PRO................... 128
Web Config........................... 128
Specifications Table....................... 130
Important Precautions and Compliance
Standards Regarding the Printer.............. 131
SC-G9000 Series User's Guide
Contents
5
Notes on Manuals
Meaning of Symbols
To prevent injury to customers or third parties and
damage to property, this manual uses the following
symbols to warn of dangerous operations and
handling. Make sure you understand the meaning of
these symbols before reading this manual.
War ni ng:
Warnings must be followed to
avoid serious bodily injury.
Caution:
Cautions must be followed to
avoid bodily injury.
c
Important:
Important must be followed to
avoid damage to this product.
Tips:
Tips contain useful or
additional information on the
operation of this product.
U
Indicates related reference
content.
Screenshots
❏ Screen displays and illustrations may vary
depending on the model and situation.
❏ Unless otherwise stated, the Windows screenshots
used in this manual are from Windows 11.
Illustrations
The illustrations may differ slightly from the model
you are using. Please be aware of this when using the
manual.
Operating System
References
Windows
In this manual, terms such as “Windows 11”,
“Windows 10”, and “Windows 8.1” refer to the
following operating systems. Additionally, “Windows”
is used to refer to all versions.
❏ Microsoft
®
Windows
®
11 operating system
❏ Microsoft
®
Windows
®
10 operating system
❏ Microsoft
®
Windows
®
8.1 operating system
Mac OS
In this manual, “Mac OS” is used to refer to Mac OS X
10.9.5 or later as well as macOS 10.12 or later.
Manual Organization
U.S., Canada, and Latin America
To view user manuals, visit https://support.epson.com
and search for your product.
Other Regions
The manuals for the product are organized as shown
below.
You can view the PDF manuals using Adobe Acrobat
Reader or Preview (Mac OS).
Setup Guide
(booklet)
Provides information on how
to setup the printer after
unpacking it from the box.
Make sure you read this
manual to perform operations
safely.
SC-G9000 Series User's Guide
Notes on Manuals
6
Safety Instructions
(booklet)
Provides instructions that
should be followed to prevent
injury to customers or third
parties and damage to
property. Make sure you read
this to ensure the product is
used safely and correctly. For
some regions, this content is
included in the Setup Guide.
Online Manual
User's Guide
(PDF)
This manual explains how to
use the printer.
Troubleshooting &
Tips
This manual provides some
frequently asked questions and
tips to help you use the printer
efficiently.
Epson Video
Manuals
These videos show you how to
load media and perform
maintenance.
Network Guide
(PDF)
This manual provides
information on using the
printer over a network.
Epson Support
(PDF)
Provides information about
Epson Support for each region.
Viewing Video Manuals
The video manuals have been uploaded to YouTube
and can be viewed by clicking the blue text below.
Epson Video Manuals
If the subtitles are not displayed when you play the
video, click the subtitles icon shown in the image
below.
You can also view the video manuals in the following
ways:
U.S., Canada, and Latin America
Click the (Epson Video Manuals) button at the
top of the control panel screen and scan the QR code
that appears.
U “Home screen (status display)” on page 18
Other Regions
Click Epson Video Manuals (Videos) on the top page
of the Online Manual.
SC-G9000 Series User's Guide
Notes on Manuals
7
Viewing PDF Manuals
This section uses Adobe Acrobat Reader DC as an
example to explain the basic operations for viewing
the PDF in Adobe Acrobat Reader.
A
Click to print the PDF manual.
B
Each time it is clicked the bookmarks are hidden
or shown.
C
Click the title to open the relevant page.
Click [+] to open the titles lower in the hierarchy.
D
If the reference is in blue text, click the blue text to
open the relevant page.
To return to the original page, do the following.
For Windows
While pressing the Alt key, press the key.
For Mac OS
While pressing the command key, press the
key.
E
You can input and search for keywords, such as the
names of items you want to confirm.
For Windows
Right click on a page in the PDF manual and select
Find in the menu that is displayed to open the
search toolbar.
For Mac OS
Select Find in the Edit menu to open the search
toolbar.
F
To enlarge the text in the display that is too small
to see well, click
. Click to reduce the size.
To specify a part of an illustration or screenshot to
enlarge, do the following.
For Windows
Right click on the page in the PDF manual and
select Marquee Zoom in the menu that is
displayed. The pointer changes to a magnifying
glass, and you can use it to specify the range of the
place you want to enlarge.
For Mac OS
Click the View menu - Zoom - Marquee Zoom in
this order to change the pointer to a magnifying
glass. Use the pointer as a magnifying glass to
specify the range of the place you want to enlarge.
G
Opens the previous page or next page.
SC-G9000 Series User's Guide
Notes on Manuals
8
Introduction
Printer Parts
Front Section
A Maintenance cover
Only open when replacing consumables or cleaning. There is a maintenance cover on both the left and the
right.
B Heater
Dries ink slightly to prevent it from running on the media.
C Cutter groove
Slide the blade of a cutter (sold separately) along this groove to cut the media.
D Magnetic media bar
Before cutting the media, attach magnets in this area to prevent cut-off printed materials from sliding onto the
floor and getting dirty.
E Casters
Always lock them except when moving the printer.
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Introduction
9
F Bulk ink solution
U “Bulk Ink Solution” on page 14
G Option port
Connect the cable for the bulk ink solution.
H USB port
Connect the USB cable.
I AC inlet#2
Connect the cable to supply power to the bulk ink solution.
J AC inlet#1
Connect the power cable supplied with the printer.
K LAN port
Connect the LAN cable.
L Control panel
U “Control Panel” on page 16
M Signal lamp
The status of the printer is indicated by the three color lamps, as described below. When all of the lamps are
off, the printer is off.
Red : Cannot print as an error has occurred.
Yellow : A warning message is displayed, maintenance is being performed, or the printer
is paused.
Green : Ready to print or currently printing.
The combination of lamp colors and whether the lamps are solid or flashing provides detailed information
about the status of the printer.
See the following for more details on the signal lamps.
U “Understanding the Signal Lamps” on page 24
N Media loading lever
This lever raises and lowers the pressure roller that holds the media in place.
Move the lever to the front to lower the pressure roller and hold the media in place.
Move the lever to the back to raise the pressure roller and release the media.
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Introduction
10
Inside
A Print head
The print head prints by moving left and right while emitting ink. When nozzles remain clogged, even after
doing Head Cleaning several times, clean around the print head.
U “Cleaning Around the Print Head” on page 57
B Platen
Suctions the media and feeds it during printing. If lint, dust, or ink adheres to the platen, it could cause clogged
nozzles or ink drops to occur, so be sure to clean it daily.
U “Daily Cleaning” on page 56
C Media edge plates
The media edge plates prevent the media from rising up and touching the print head. Position the plates at
either side of the media before printing.
U “Loading Media” on page 39
D Pressure rollers
These rollers press down on the media during printing. These move up and down in conjunction with the me-
dia loading lever.
Clean these rollers if the dirt on the rollers is staining the surface of the media.
U “Cleaning the Pressure Rollers” on page 77
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Introduction
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E Flushing pad
Ink is discharged onto this pad during flushing. The flushing pad is a consumable item. Replace the wiper unit
at the same time.
U “Replacing the Head Cleaning Set” on page 65
F Wiper Unit
Used to wipe off ink that is stuck to the surface of the print head nozzles. The wiper unit is a consumable item.
Replace when a message is displayed on the control panel prompting you to do so.
U “Replacing the Head Cleaning Set” on page 65
G Suction caps
Suctions out the ink during Head Cleaning to unclog the nozzles. Clean them if a message is displayed telling
you to do so.
U “Cleaning the Suction Caps” on page 59
H Capping station
Contains caps that cover the print head nozzles to prevent them from drying while not printing. The capping
station is a consumable item. Replace it if a message is displayed on the control panel telling you to do so.
U “Replacing the Cap Station Set” on page 68
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Introduction
12
Back
A Drive switch
Rewinds media during media replacement.
B Media feeding unit
Automatically feeds the media into the printer.
C Media holder
Place media on this holder. There is a media holder on both the left and the right.
D Waste ink bottle
Waste ink collects in this bottle. Replace it with a new waste ink bottle if a message is displayed on the control
panel telling you to do so.
U “Disposing of Waste Ink” on page 64
E Level gauge
When installing on a carpeted floor or a sloping floor, check the horizontal level of the printer. There is a level
gauge on both the left and the right.
F Media support
Rest media on this support before placing it on the media holder. There is a media support on both the left and
the right.
G Levelers
There are two levelers on each leg. When installing on a carpeted floor or a sloping floor, check level gauge of
the printer and adjust these to keep the printer stable. If you perform horizontal adjustment during installation,
make sure you raise the levelers above the casters before moving the printer.
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Introduction
13
Bulk Ink Solution
A Bulk ink solution
The bulk ink solution supplies ink to the printer. Insert ink supply units into all the ink trays.
B Security cable bracket
Pass a security cable (sold separately) through the upper and lower mounting parts to prevent the ink supply
units from being stolen.
C Ink unit wires (2 pieces)
When in use, be sure to use screws to fasten the ink unit wires to the front and back of the printer's right leg.
The ink tube may break if you move the bulk ink solution while it is connected to the printer without being
fastened with the ink unit wires.
D Overturn-prevention plate
Make sure the bulk ink solution is used with an overturn-prevention plate attached to each side to prevent the
bulk ink solution from overturning.
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Introduction
14
E LED light
The LED light indicates the status of the bulk ink solution or an ink supply unit, as shown below.
Solid blue : Ink is being supplied to the printer. Do not pull out the ink tray.
Flashing blue : It is time to shake the ink supply unit. Pull out the ink tray and shake it.
U “Shaking the Ink Supply Units Periodically” on page 71
Solid or flashing
orange
: An error or warning has occurred. You can check the details of the error or warning on
the control panel's screen.
Off : No error. You can pull out the ink tray if necessary.
F Ink tray
Insert the ink supply unit for the color indicated on the label. Place all of the ink trays in the bulk ink solution.
G Lock switch
To pull out an ink tray, unlock it by moving the lock switch to the right. After placing the ink tray in the bulk
ink solution, lock it by moving the lock switch to the left.
H Ink tube
This tube supplies ink to the printer.
I Ink tube connector
This connector connects the ink tube and the printer. The ink tube should be connected to the printer, except
when transporting the printer.
J Connector lock lever
Locks the ink tube connector. Do not open this lever after locking it during initial setup.
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Introduction
15
Control Panel
A
P Light (power light)
The printer's status is indicated by a solid or flashing light.
On : The power is on.
Flashing : The printer is operating, such as receiving data, shutting down, or performing Head Cleaning.
Off : The power is off.
B
P Button (power button)
Turns the power on and off.
C [ ] button (rewind button)
The function varies depending on the position of the media loading lever, as shown below.
❏ When the media loading lever is moved to the front
You can rewind the media by holding down the button. Rewinding stops when the leading edge of the media reaches
the print start position. Rewind can be resumed by releasing the button and then pressing it again. Press and hold the
button to speed up the rewinding.
❏ When the media loading lever is moved to the back
You can rewind media that has been loaded with the printable side out by holding down the button.
D [ ] button (feed button)
The function varies depending on the position of the media loading lever, as shown below.
❏ When the media loading lever is moved to the front
You can feed the media by holding down the button. Press and hold the button to speed up the feeding.
❏ When the media loading lever is moved to the back
You can rewind media that has been loaded with the printable side in by holding down the button.
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Introduction
16
Home Screen
The screen of the printer is a touch panel. The background color can be changed in Basic Settings - Screen
Customization on the General Settings menu as shown in the following illustration.
The black/light gray areas (a) are the display areas. If you press these areas when there is no print job in progress
and there is no error message on the display, the printer does not respond. The rest of the areas can be pressed to
view information or make adjustments.
Depending on the printer's operating status, some of the buttons displayed at the top of the screen may not be able
to perform their functions. If the function is unavailable, the icon is grayed out and the button does not respond
even when pressed.
The home screen has the following two displays and you can switch between them by pressing
.
❏ Home screen (status display)
You can check the current status of the printer.
U “Home screen (status display)” on page 18
❏ Home screen (printing adjustments)
You can quickly change the major adjustment values. You can also make adjustments while printing.
U “Home screen (printing adjustments)” on page 23
Home screen (status display)
SC-G9000 Series User's Guide
Introduction
18
A (menu)
The settings menu will be displayed.
U “Control Panel Menu” on page 81
B Status display area
Displays the printer's status and warning messages. Only the most recent notifications are shown in this area.
You can check all warning notifications by pressing
.
When a print job is received, the displayed content changes as shown below. The following provides an explan-
ation of each display.
Displays a thumbnail of the image being printed and the file name. A thumbnail image may not be shown,
depending on the type of RIP being used.
Displays a progress bar showing the printing or preparation progress.
This normally displays the progress until printing is complete. Depending on the settings, progress from
print preparation to the start of printing, and from the start of printing to completion may be displayed
separately.
By pressing the display area while printing, you can change the settings for the content displayed in
and
.
Displays the Printed Length for the media, or the Remaining Print Length, Throughput (m/h)/(ft/h),
Throughput (m
2
/h)/(sqft/h), Time until media replacement, or the Pass Mode for the media.
Pressing the display area while printing opens a screen in which you can set the content displayed in
.
Select 1 item that you want to display.
The displayed values for Throughput (m/h)/(ft/h), Throughput (m
2
/h)/(sqft/h), and Time until media
replacement are estimates based on a combination of print mode and data width. Note that the values for
Throughput (m/h)/(ft/h) and Throughput (m
2
/h)/(sqft/h) vary depending on the print mode and data
width currently being printed.
Normally, the estimated time until printing is complete is displayed. Depending on the settings, the time
estimated from print preparation to the start of printing, and the time estimated from the start of printing
to completion may be displayed separately.
SC-G9000 Series User's Guide
Introduction
19
This is the Pause (Suspend) button.
After a print job is received, you can press this button and select whether to stop printing immediately
(Immediate pause) or stop after printing the current page (Pause between pages). Pressing Resume on the
screen during a pause resumes printing. However, if you select Immediate pause, printing may become
disrupted when printing restarts.
While the printer is warming up, this button is called as Start until the heater reaches the set temperature.
Pressing this button starts printing, even if the heater temperature is low.
C Media info
Displays the name and number of the currently selected registered media, as well as the width of the currently
loaded media. When Remaining Amount Management is set to On, the remaining amount of the loaded
media is also displayed. Pressing this area displays the Media Settings from the settings menu where you can
change to a different registered media number or change the settings for the media number that is currently
selected.
D Status of consumables
Displays the approximate amount remaining and the status of consumables such as the ink supply unit. Press
this area to show a more detailed estimate of the amount remaining and the part number for each consumable.
The following provides an explanation of each display.
Ink supply unit status
Indicates the approximate amount of ink remaining. The bar goes lower as the remaining ink decreases.
The letters are abbreviations of the colors, as described below.
WH : White
BK : Black
Y : Yellow
M:Magenta
C:Cyan
ML : Maintenance Liquid
Depending on the status of the ink supply unit, the display of the bar changes as shown below.
: Ink is low. You need to obtain a new ink supply unit.
: Ink is expended. Replace the old ink supply unit with a new one.
: It is time to shake the ink supply unit. Pull out the ink tray and shake it.
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Introduction
20
Waste ink bottle status
Indicates the approximate amount of space available in the waste ink bottle. The bar goes lower as the
amount of remaining space decreases.
: The waste ink bottle is almost full. Obtain a new waste ink bottle.
Head Cleaning Set status
Indicates the approximate amount of wiper unit remaining. The bar goes lower as the remaining
amount of the wiper unit decreases.
: The wiper unit is running low, so you need to obtain a new wiper unit.
E Footer
Displays the current temperature, humidity, and time. You may not be able to print correctly unless you use
the printer under the appropriate environmental conditions.
F Heater Temperature
Displays the temperature selected for the heater when using the selected registered media. The displayed status
to the left of the number changes as shown below depending on the temperature of the heater. Press this area
to display the settings screen where you can change the values.
Background Color Icon Status
Gray - Heater is stopped
Solid orange -
Heater is warming
*
Flashing orange Heater is heating
* To raise the heater temperature to the set temperature during standby, press the Preheat Start area in G.
G Preheat Start/Stop
You can start/stop pre-heating for the heater each time you press this area.
Normally, the heater starts heating when a job is sent to the printer, and printing starts when the heater reaches
the set temperature. Pre-heating allows you to start printing quickly once a job has been sent. When this area is
pressed during standby, the heater starts preheating to maintain the set temperature.
The heater automatically turns off after the amount of time set for the Sleep Timer setting has passed. Addi-
tionally, when the Heater is set to Off for the currently selected registered media, this area will turns gray and
the function is disabled.
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Introduction
21
H Periodic Cleaning notification
This display becomes active when Periodic Cleaning is set to On in General Settings - Maintenance Setting.
The information displayed depends on the Execution Timing setting, as shown below.
❏ When Print Duration is selected: Time remaining until periodic cleaning starts (displayed starting 24 hours prior)
❏ When Print Page is selected: Number of pages remaining to be printed before periodic cleaning starts
❏ When Print Length is selected: Remaining print length before periodic cleaning starts
You can press this area at any time to perform Head Cleaning if necessary.
Also, automatic cleaning may be performed regardless of the notification when the printer is turned back on.
I (Printer Status)
If a warning notification occurs, is displayed on the right like this: . Press this area, then press Message
List to display a list of warning notifications. You can check detailed information and the necessary actions for
each item by pressing it in the list. Items are removed from the list as those actions are taken.
J (link to manual)
Displays a QR code that takes you directly to the online manual.
Depending on your country or region, the QR code may take you directly to the Epson Video Manuals.
K (Maintenance)
The Maintenance menu is displayed on the screen, and you can perform maintenance such as cleaning parts
and replacing consumables.
L / (Switch connection status)
The following icons indicate the connection status between the computer and the printer.
Connection
on
:
Connection
off
:
Press this area to turn the connection on or off.
For example, you can finish work more efficiently by turning the connection off to prevent jobs from being
received before performing maintenance such as printing a nozzle check pattern or executing Head Cleaning
after cleaning around the print head.
Note that this function may be disabled depending on the operating status of the printer. In this situation, the
icon is grayed out.
M (Switch screens)
Switch between the Home screen (status display) and the Home screen (printing adjustments) every time this
area is pressed.
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Introduction
22
N (Inside light)
Press this area to turn the inside light on or off.
Note that this function may be disabled depending on the operating status of the printer. In this situation, the
icon is grayed out.
O (feed media to cutting position)
The end of the print may be on the platen after printing is complete. If you want to feed the end of the print to
the cutting position, press this area. Furthermore, if you press this area when the end of the print is already in
the cutting position, the print start position on the platen is fed to the cutting position.
U “Cutting media” on page 46
Home screen (printing adjustments)
The following section only describes parts that differ from the Home screen (status display). You can change the
value for each setting even while printing. Adjustments are applied to the settings for the currently selected media.
See the following for more information on each item.
U “Control Panel Menu” on page 81
A Drying Time per Pass
Displays the setting for the Drying Time per Pass. Press or to change the value.
After printing starts, the Throughput (the number of meters that can be printed in one hour) is displayed below
the settings area.
B Feeding Tension
Displays the Feeding Tension setting. If the media wrinkles during printing, press or to change the
value.
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C Heater temperature
The heater's current temperature is displayed on the top row, and the temperature designated for the selected
registered media is displayed on the bottom row. Press this area to change the temperature.
D Media Feed Adjustment
To correct banding that occurs during printing, press this area to perform media feed corrections.
If the feed amount is too small, black bands (dark stripes) appear; correct the feed amount upwards (+).
In contrast, if the feed amount is too large, white bands (pale stripes) appear; correct the feed amount down-
wards (-). The value indicates the amount of feed that has been corrected as a percentage or as a positive (+) or
negative (-) value.
E Paper Suction
Displays the current setting for the strength of the paper suction applied by the platen to the media. Press this
area to change the value, if necessary. For example, if the media is wavy on the platen, increase the value.
Understanding the Signal Lamps
The status of the printer is indicated by the three color lamps, as shown below. The lamp colors are red, yellow, and
green from top to bottom. When red or yellow is solid or flashing, an error or warning has occurred on the printer.
You can check the details of the error or warning on the control panel's screen.
Lamp Status
Printer Status
Red Yellow Green
Off Flashing Off Performing startup/shutdown operations
Off Off On Standing by (printer is ready)
Off Off Flashing Printing normally
Off On On/Flash Consumables need to be replaced soon
Off On Off Cannot start printing
On Off Off Error occurred
Check the screen for details
Flashing Off Off Errors that cannot be cleared
After confirming the message displayed on the screen, contact your
dealer or Epson Support for assistance.
Off Flashing Off Performing maintenance
Off On On Paused (printing stopped)
Off On Flashing Pause (Suspend) button pressed and printer is finishing the job or
page
Off On Off Connection off (cannot accept jobs)
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Notes on Handling
Notes When Using the Printer
Note the following points to avoid breakdowns,
malfunctions, and print quality decline.
❏ When using the printer, follow the operating
temperature and humidity range described in the
“Specifications Table”. U “Specifications Table”
on page 130
Note, however, that the desired results may not be
achieved if the temperature and humidity are
within the limits for the printer but not within
those for the media. Be sure the operating
conditions suit the media. For more information,
see the documentation supplied with the media.
Also, when operating in dry areas, air conditioned
environments, or direct sunlight, maintain the
appropriate humidity.
❏ Make sure the work space is kept clean. If dust or
lint enter into the printer, it could damage the
printer, clog the print head nozzles, or cause
media feeding issues.
❏ Avoid using the printer in locations with heat
sources or that are exposed to direct drafts from
ventilators or air conditioners. The print head
nozzles could dry out and clog.
❏ The print head may not be capped (the print head
may not return to the right side) if the printer is
turned off when media is jammed or an error has
occurred. Capping is a function for automatically
covering the print head with a cap (lid) to prevent
the print head from drying out. In this case, turn
on the power and wait a while until capping is
performed automatically.
❏ When the power is on, do not remove the power
plug or cut the power at the breaker. Otherwise,
the print head may not be capped properly. In this
case, turn on the power and wait a while until
capping is performed automatically.
❏ Do not bend or tug the waste ink tube. Ink could
spill inside or around the printer.
❏ Maintenance such as cleaning and replacement
must be performed according to usage frequency
or at recommended intervals. Failure to perform
regular maintenance could result in loss of print
quality. In the absence of the appropriate
maintenance, continued use could damage the
print head.
U “Cleaning Locations and Cleaning Timing”
on page 51
❏ Print head cleaning is performed automatically at
a fixed interval after printing to keep the print
head nozzles from clogging.
Be sure that the waste ink bottle is installed
whenever the printer is on.
❏ As well as being expended during printing, ink is
used during Head Cleaning and other
maintenance operations required to keep the print
head in working order.
❏ To keep the print head in optimum operating
condition, maintenance is performed when the
printer is turned on. Therefore, if the printer is
turned on and off frequently, more ink is
consumed each time due to maintenance
operations. To reduce ink consumption, we
recommend that you always leave the printer
turned on.
❏ When applying powder, make sure that the
powder is not scattered around the printer. If
powder enters the printer, it may cause
malfunctions, print head clogging, or scratches on
the media.
❏ Do not rewind media that has powder on it into
the printer. Do not allow powder to enter the
printer.
❏ When using the printer with the shaker, be careful
of overheating caused by the heater inside the
shaker. If the printer stops for any reason during
printing, we recommend turning off the shaker's
heater temporarily.
Notes When Not Using the
Printer
If you are not using it, note the following points when
storing the printer. If it is not stored correctly, you may
not be able to print properly the next time it is used.
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As well as the following, there are additional points to
note when using White ink. Check the following
points.
U “Notes on Handling White Ink” on page 27
❏ If you are not going to use the printer for an
extended period (the power is off), perform
pre-storage maintenance using the cleaning ink
supply unit (sold separately). If the printer is left
in this condition, it may be impossible to clear
clogging in the print head.
See the following for more information.
U “Pre-maintenance When Not Using the
Printer for an Extended Period” on page 75
❏ If you do not print for a long time and do not
perform pre-storage maintenance, turn the printer
on at least once every seven days.
If you do not print for a long time, the print head
nozzles may become clogged. Head cleaning is
performed automatically after startup when the
printer is turned on. Head cleaning prevents print
head clogging and maintains print quality. Do not
turn the printer off until head cleaning is
complete.
Leaving the printer for too long without turning it
on may result in a malfunction.
❏ If you have not used the printer for a long time,
check the print head for clogging before you start
printing. Perform head cleaning if the print head
is clogged.
U “How to Print a Nozzle Check Pattern” on
page 73
❏ The pressure rollers may crease media left in the
printer. The media may also become wavy or
curled, causing jams or resulting in the media
coming into contact with the print head. Remove
the media before putting the printer in storage.
After removing the media, move the media
loading lever to the front.
❏ Store the printer after confirming that the print
head has been capped (the print head is
positioned at the far right). If the print head is left
uncapped for a long time, the print quality may
decline.
Tips:
If the print head is not capped, turn the printer on, and
then turn it off.
❏ Close all covers before placing the printer in
storage. If you are not using the printer for a long
time, put an anti-static cloth or cover on the
printer to prevent dust. The print head nozzles are
very small, and they can become clogged easily if
fine dust gets on the print head, and you may not
be able to print properly.
❏ When storing the printer, be sure that it is level:
Do not store it at an angle, on end, or upside
down.
Notes When Using the Control
Panel
❏ Touch the panel with your fingers. It only works
when touched by a finger.
❏ Do not touch the panel with a sharp object, such
as the tip of a ballpoint pen or mechanical pencil.
There is a risk of damaging the panel.
❏ If the panel gets dirty, wipe it clean with a soft
cloth. If it is very dirty, soak a soft cloth in a
diluted solution of neutral detergent, wring it out
well, and wipe off the dirt. After that, wipe the
panel with a soft dry cloth. Do not use volatile
chemicals such as thinner, benzene, or alcohol.
There is a risk of damaging the surface of the
panel.
❏ Do not use the product in an environment subject
to rapid changes in temperature or humidity.
Condensation may form inside the panel, causing
performance to deteriorate.
❏ Some pixels on the screen may not light or may
remain lit constantly. Uneven brightness may also
occur due to the characteristics of the LCD, but
this is not a malfunction.
Notes on Handling Ink Supply
Units
Note the following points when handling ink supply
units to maintain good print quality.
❏ When using White ink, checking the following
additional points.
U “Notes on Handling White Ink” on page 27
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❏ Extra ink is required to fully charge the print head
nozzles the first time the printer is used; therefore,
replacement ink supply units will be needed
earlier than usual.
❏ Store ink supply units at room temperature and
out of direct sunlight.
❏ To ensure print quality, we recommend using all
of the ink before whichever of the following dates
is earlier:
❏ The expiration date shown on the ink supply
unit packaging
❏ One year from the day they are inserted into
the ink trays
❏ If you move the ink supply units from a cold place
to a warm place, leave them at room temperature
for more than four hours before using them.
❏ Do not touch the IC chip on the ink supply unit.
You may not be able to print properly.
❏ Printing is not possible unless ink supply units are
installed in all of the ink trays in the printer.
❏ Do not leave the printer without ink supply units
installed. The ink in the printer will dry out and
the printer will not function as expected. Leave
ink supply units installed even when the printer is
not in use.
❏ Because the IC chip manages the information for
the ink supply unit, such as the remaining ink
level, you can still reinsert and use an ink supply
unit if you remove it before the replacement
message appears.
❏ Before you store an ink supply unit that has been
removed during use, use the cleaning stick from
the included maintenance kit to absorb any ink
adhering to the ink supply port. If the ink in the
supply port dries out, it may cause ink leakage
when you reinstall the ink supply unit and use it
again.
See the following for detailed cleaning
instructions.
U “Pre-maintenance When Not Using the
Printer for an Extended Period” on page 75
❏ While ink supply units are in storage, keep the ink
supply ports free of dust. The ink supply port has
a valve in it so it does not need to be capped.
❏ Removed ink supply units may have ink around
the ink supply ports, so be careful not to get any
ink on the surrounding area when removing the
ink supply units.
❏ To maintain the quality of the print head, this
printer stops printing before ink supply units are
completely expended.
❏ Although the ink supply units may contain
recycled materials, this does not affect printer
function or performance.
❏ Do not dismantle or remodel ink supply units.
You may not be able to print properly.
❏ Do not drop or knock an ink supply unit against
hard objects; otherwise, the ink may leak from the
ink supply unit.
❏ The Ink supply units installed in the printer must
be removed and thoroughly shaken as follows:
❏ White: Every day, before starting printing
work.
❏ Other colors: Once every three weeks.
You do not need to shake the cleaning ink supply
unit or the maintenance liquid unit.
U “Shaking the Ink Supply Units Periodically”
on page 71
Notes on Handling White Ink
A characteristic of White ink is that it sediments easily
(ink particles sink to the bottom of the liquid). If the
ink is used while in this state, print quality may
decline or the printer may malfunction. Note the
following points to use the printer under optimum
conditions.
❏ Ink supply units that have been loaded must be
removed and thoroughly shaken before starting
work and once every 24 hours (when a message is
displayed).
U “Shaking” on page 72
❏ Print quality may decline due to the ink's
components sedimenting in the ink tubes. See the
following if there is not enough white or the white
is uneven in the print results.
U “There is not enough white or the white is
uneven in the print results.” on page 116
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❏ When storing ink supply units, place them down
flat (keep them level). If ink supply units are
stored standing upright, you may not be able to
clear the sedimentation even by shaking them.
❏ If the printer will not be used for more than two
weeks, use the cleaning ink supply unit (sold
separately) to perform pre-storage maintenance. If
the printer is left in this condition without
performing maintenance, it may be impossible to
clear clogging in the print head.
U “Pre-maintenance When Not Using the
Printer for an Extended Period” on page 75
Precautions When Handling
and Storing Media
Note the following when handling or storing media.
Media that are in poor condition will not produce
good quality prints.
Be sure to read the documentation provided with each
type of media.
Precautions when handling and
storing
❏ Do not fold the media or damage the printable
surface.
❏ Do not touch the printable surface. Moisture and
oils from your hands can affect print quality.
❏ When handling media, hold it by both edges. We
recommend wearing cotton gloves.
❏ Keep the media dry.
❏ Packaging materials can be used to store media
and should not be thrown away.
❏ Avoid locations that are subject to direct sunlight,
excessive heat, or humidity.
❏ When not in use, media should be removed from
the printer, rewound, and inserted in its original
packaging for storage. Leaving media in the
printer for extended periods may cause it to
deteriorate.
Handling Media After Printing
To maintain long lasting, high quality print results,
note the following points.
❏ Do not rub or scratch the printed surface. If it is
rubbed or scratched, the ink may peel off.
❏ Do not touch the printed surface, as this may
cause the ink to transfer to whatever it comes into
contact with.
❏ After printing, perform post-processing without
stacking or folding the media.
❏ After printing, perform post-processing before the
ink dries.
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Introduction to the Software Provided
In the following section, we describe the Windows compatible software that is provided.
Tips:
Printer drivers are not provided. A software RIP is required for printing. “Epson Edge Print PRO”, Epson's software RIP
for Windows, is supplied with the printer.
For Mac OS users
Download Epson Edge Dashboard from the Epson website to be able to do the following. For details, see the
manual provided with Epson Edge Dashboard.
❏ Update the firmware
❏ Import print settings files (EMX files) provided by Epson into commercial software RIPs.
https://www.epson.com
Basic Software
The method for accessing software differ according to the country and region in which you live.
U.S., Canada, and Latin America
To view and download software options, visit https://support.epson.com and search for your product.
Other Regions
The basic software is provided on Setup Navi (website).
Download and install the software from the Internet. Connect your computer to the Internet and install the
software.
The following table shows the software supplied. For more information on each software application, see the
online help for each software application.
Software Name Summary
EPSON Software Updater The software checks if new software or update information is available on the Internet and
installs it. You can also update the manuals for the printer.
Epson communications
drivers
Epson communications drivers are required when using Epson Edge Dashboard or Epson Edge
Print PRO, or when using a commercial RIP to connect a computer and the printer by USB.
Make sure these are installed.
EpsonNet Config SE With this software for network administrators, you can configure various network settings for
the printer from your computer. This is useful as it allows you to enter addresses and names
using the keyboard. Even printers that have not been assigned an IP address can be initially
configured from this software if they are connected to the network.
For details, see the Network Guide (online manual).
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Epson Edge Print PRO
Epson Edge Print PRO is Epson's genuine software RIP. It makes color matching easy and allows you to make the
most of the features of your Epson printer.
Install Epson Edge Print PRO on a computer that has the basic software installed. To install it, access the URL
printed on the sheet inside the Epson Edge Print PRO package.
When you install Epson Edge Print PRO, the following two applications will also be installed at the same time.
❏ Epson communications driver: This is required when connecting Epson Edge Print PRO to the printer.
❏ Epson Edge Dashboard: This supplements the Epson Edge Print PRO functions by importing print settings
files (EMX files) provided by Epson for each media type.
See the following for more information on Epson Edge Print PRO.
U “Using Epson Edge Print PRO (Windows Only)” on page 32
Other Available Software
In addition to the basic software, the following software is available.
Software Name Summary
Epson Edge Dashboard
This is installed when you install Epson Edge Print PRO
*
. After installation, it operates as
resident software. The following features are available.
❏ Notifies you when a printer firmware update is available. You can download and update
the latest firmware by following the wizard.
❏ Notifies you of the status of registered printers when you are using a commercial software
RIP.
❏ Lets you monitor the printer status when the printer is connected to the computer with a
USB cable or over a network.
U “Using Epson Edge Dashboard” on page 32
Web Config This software is for network administrators and is pre-installed on the printer. You can start it
from a web browser via a network. You can configure the network security settings from Web
Config. It also provides an e-mail notification function to inform you about errors and other
events on the printer.
U “Using Web Config” on page 34
* If you have not installed Epson Edge Print PRO, see below.
U.S., Canada, and Latin America
To download Epson Edge Dashboard, visit https://support.epson.com and search for your product.
Other Regions
Start EPSON Software Updater and install it from Other useful software.
U “Checking Software Update Availability” on page 33
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Using Epson Edge Print
PRO (Windows Only)
Starting Procedure
The application can be launched using any of the
following methods.
❏ Double click the shortcut icon created on the
desktop.
❏ Click the Windows Start button - All Programs -
Epson Software - Epson Edge Print.
For more information, see the Epson Edge Print PRO
online help.
Acquiring and Registering EMX
Files
To print correctly on the media you are using, you
need the appropriate media settings and print
information for the media.
For each media type, Epson provides a print setting
(EMX) file that contains optimized media settings and
print information (the provided files differ according
to the country and region in which you live).
See the following for details on EMX files.
U “Registering Media Settings on the Printer” on
page 37
Epson Edge Print PRO allows you to easily perform
the following operations in wizard format.
❏ Download EMX files
❏ Automatically register print information in Epson
Edge Print PRO
❏ Register media settings to a media number on the
printer
For more details on how to acquire and register EMX
files, see the Epson Edge Print PRO help.
Closing Procedure
Select Done from File at the top left of the screen.
Using Epson Edge
Dashboard
Starting Procedure
Epson Edge Dashboard is a Web application.
A
The application can be launched using either of
the following two methods.
Windows
❏ Click the Epson Edge Dashboard icon on the
taskbar on your desktop, and select Show Epson
Edge Dashboard.
❏ Click Start - All Programs (or Programs) - Epson
Software - Epson Edge Dashboard.
Mac OS
❏ Click the Epson Edge Dashboard icon displayed
on the menu bar of the desktop, and select Show
Epson Edge Dashboard.
❏ Double-click the Applications - Epson Software -
Epson Edge Dashboard - Epson Edge
Dashboard icon.
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B
Epson Edge Dashboard starts.
For more information, see the Epson Edge Dashboard
online help.
Registering the Printer
Epson Edge Dashboard can monitor, manage, and
copy Media Settings to registered printers.
For Windows, printers are registered automatically,
allowing you to monitor and manage them
immediately after starting the Epson Edge Dashboard.
If your printer is not automatically registered, check
that you are using it under the following conditions.
❏ A communication driver provided with the
printer has been installed on the computer
❏ The computer and printer are connected
❏ The printer is on standby
Printers are not automatically registered for Mac OS.
Register your printer manually from the Register
Printer screen. This screen is displayed when you start
Epson Edge Dashboard for the first time. For details,
see the Epson Edge Dashboard help.
Download the EMX File
To print correctly on your media when you are using a
commercial software RIP, you must register the
media's print information and media setting values on
the printer and in the RIP.
You can use print setting file (EMX file) provided by
Epson, which provides optimum print quality settings
for the commercially available media being used. (The
provided files differ according to the country and
region in which you live.)
See the following for details on EMX files.
U “Registering Media Settings on the Printer” on
page 37
After downloading an EMX file, you need to perform
the following steps.
❏ Copy the media settings to the printer.
For details, see the Epson Edge Dashboard help.
❏ Import the print information (print settings) into
a commercial software RIP.
See the manual for your software RIP for details.
Closing Procedure
Close the Web browser. However, since Epson Edge
Dashboard is a resident software, it does not stop
running.
Using EPSON Software
Updater (Windows Only)
Tips:
EPSON Software Updater is not available in all regions.
U.S., Canada, and Latin American users:
To check for software updates, visit https://
support.epson.com and search for your product.
Checking Software Update
Availability
A
Check the following status.
❏ The computer is connected to the Internet.
❏ The printer and the computer can
communicate.
B
Start EPSON Software Updater.
Windows 8.1
Enter the software name in the search charm,
and select the icon displayed.
Other Windows versions
Click Start - All Programs (or Programs) -
Epson Software - EPSON Software Updater.
Tips:
You can also start by clicking the printer icon on
the desktop taskbar and selecting Software
Update.
SC-G9000 Series User's Guide
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C
Select your printer, and then click to check
for the latest software.
D
Select the software you want to update, and
then click the Install button to start the
installation.
Follow the on-screen instructions to continue.
c
Important:
Do not turn off the computer or printer while
updating.
Receiving Update Notifications
A
Start EPSON Software Updater.
B
Click Auto update settings.
C
Select an interval for checking for updates on
the printer's Interval to Check box, and then
click OK.
Using Web Config
Provides an overview of starting the software and the
functions provided.
Summary of Functions
The following are the main functions of Web Config.
What general users can do
The following information can be checked by anyone.
❏ The status of the printer (such as the remaining
amount of ink and replacement parts, and the
firmware version)
❏ Network settings (these cannot be changed)
What administrators can do
When logged on as an administrator, you can
configure advanced security settings such as network
settings for the printer, SSL/TLS communication,
IPsec/IP filtering, and IEEE802.1X, which cannot be
done with the device alone.
Starting Procedure
Start the software on a computer that is connected to
the same network as the printer.
A
Check the printer's IP address.
Confirm that the printer is ready to print.
Press
(menu), and then select General
Settings - Network Settings - Network Status -
Wired LAN Status.
B
Start a Web browser on the computer that is
connected to the printer over the network.
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C
Enter the IP address of the printer in the
address bar of the Web browser and press the
Enter or Return key.
Format:
IPv4: https://IP address of printer/
IPv6: https://[IP address of printer]/
Example:
IPv4: https://192.168.100.201/
IPv6: https://[2001:db8::1000:1]/
To log on as an administrator, proceed to the
next step.
D
Click Log in at the top-right of the screen, enter
your User Name and Current password, and
then click OK.
When you log in for the first time, leave User
Name blank, enter the initial password in
Administrator Password, and then click OK.
U “Checking the Initial Password” on
page 36
Closing Procedure
Close the Web browser.
Uninstalling Software
c
Important:
❏ Log into a "Computer administrator" account
(an account with administrative privileges).
❏ Enter the administrator password when
prompted and then proceed with the
remainder of the operation.
❏ Exit any other applications that may be
running.
Windows
This section describes how to uninstall applications
using Epson communications drivers as an example.
We recommend performing this procedure with the
printer turned off and the cable disconnected from the
computer.
Windows 11
A
Click the Start button and then Settings.
The Settings screen is displayed.
B
Click Apps from the menu on the left side of
the screen.
C
Click Apps & features (or Installed apps).
D
Click the menu button for SC-G9000 Series
Comm Driver from the list and select
Uninstall from the menu.
Follow the on-screen instructions to continue.
When the confirmation message is displayed,
click Ye s .
Other Windows versions
A
Open the Control Panel, and then click
Uninstall a program.
B
Select SC-G9000 Series Comm Driver from
the list and click Uninstall.
Follow the on-screen instructions to continue.
When the confirmation message is displayed,
click Ye s .
Mac OS
The following describes how to remove Epson Edge
Dashboard.
A
Close Epson Edge Dashboard.
B
Double-click Applications - Epson Software -
Epson Edge Dashboard - Epson Edge
Dashboard Uninstaller.
Follow the on-screen instructions to continue.
SC-G9000 Series User's Guide
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Notes on the
Administrator Password
The initial password for each printer is different when
the printer is shipped from the factory. We
recommend that you do not continue to use the initial
password when you start using the printer; change it
to a password of your choice.
Checking the Initial Password
The initial administrator password is on the label
inside the left maintenance cover.
❏ If the label says "PASSWORD": The initial
password is indicated in A next to PASSWORD.
(In the example in the illustration, the initial
password is "03212791".)
❏ If the label does not say "PASSWORD": The initial
password is indicated in B next to SERIAL No. (In
the example in the illustration, the initial
password is "XYZ0123456".)
Changing the Password
A
Start Web Config and log in as an
administrator.
U “Starting Procedure” on page 34
B
Select the Product Security tab - Change
Administrator Password.
C
Enter your current password in Current
password.
D
Enter your new password in New Password
and Confirm New Password, and then click
OK.
Input the User Name if necessary.
c
Important:
If you forget the password, contact your
dealer or Epson Support for assistance.
SC-G9000 Series User's Guide
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Basic Operations
Workflow for Correct
Printing
Follow the instructions below to print correctly on
your media.
1. Register media settings on the printer
To print correctly on the media you are using, you need
the appropriate media settings and print information for
the media. You can easily register media settings to the
printer using the following method.
U “Registering Media Settings on the Printer” on
page 37
2. Load media
U “Loading Media” on page 39
3. Select settings for loaded media
Select the number of a registered media that has the
media setting values registered.
U “Configure Settings for Loaded Media” on page 40
4. Optimize the media settings (when using new
media)
Adjust the settings for optimal printing by correcting for
any individual differences between the media and
printer you are using.
U “Optimizing Media Settings” on page 41
5. Checking before Printing
Before printing, check the amount of ink remaining and
the condition of the nozzles on the print head.
U “Before Printing” on page 44
6. Print
Print from Epson Edge Print PRO or a commercial
software RIP.
7. Post-processing
Perform post-processing for the printed media in the
following order to complete the printed product.
(1) Apply powder and heat
You can use one of the following methods.
❏ Feed the media through a shaker
❏ Place the media in a tray or other suitable container,
apply the powder, and then heat it in an oven
(2) Use a heat press to transfer the image from the media
to the target surface and then peel off the media.
(3) Cover the target surface with silicon paper and use a
heat press to fix the ink.
Registering Media
Settings on the Printer
You can register media settings in one of the following
ways.
Using the general-purpose media settings that are
pre-registered in the printer
The printer has two general-purpose media settings
according to the media type.
When you select a media type, the printer prints using
the general-purpose media settings appropriate for
that media type.
After loading the media, select the media type
appropriate for the loaded media in Media Settings.
SC-G9000 Series User's Guide
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U “Configure Settings for Loaded Media” on
page 40
Downloading an EMX file and registering the
settings
An EMX file provided by Epson is a single print
settings file containing the following information
necessary to print properly on commercially available
media (the provided files differ according to the
country and region in which you live).
❏ Print Information: Settings for ICC profiles that
are used in the RIP, the number of passes, the
resolution, and more.
❏ Media Settings: The settings appropriate for the
media you are using that are registered to the
printer's Media Management for the Platen Gap,
Feeding Tension, and more.
When using the software RIP Epson Edge Print PRO
supplied with the printer, download the EMX file from
Epson Edge Print PRO.
When using a commercial software RIP, download the
EMX file using Epson Edge Dashboard.
Notes When Handling
Media
If the following points are not observed when
handling media, small amounts of dust and lint may
stick to the media surface and cause ink drops in the
print results or cause the nozzles to clog.
Do not place exposed media directly on the floor.
Media should be rewound and inserted in its original
packaging for storage.
Do not carry media with the media surface pressed
against clothing.
Handle paper in its individual packaging until just
before loading the paper in the printer.
Notes on Loading Media
Caution:
❏ The heater may be hot; observe all necessary
precautions. Failure to observe the necessary
precautions could result in burns.
❏ Because the media is heavy, it should not be
carried by one person. For media weighing 40
kg (88 lb) or more, use of a lifter is
recommended.
❏ Be careful not to trap your hands or fingers
when opening or closing the printer cover.
Failure to observe this precaution could result
in injury.
❏ Do not rub your hands along the edges of the
media. The edges of the media are sharp and
can cause injury.
Load the media just before printing.
The pressure may crease media left in the printer. The
media may also become wavy or curled, causing jams
or resulting in the media coming into contact with the
print head.
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38
Do not load media if the right and left edges are
uneven.
If media is loaded and the right and left edges of the
roll are uneven, media feeding problems may cause
the media to move around during printing. If the
media meanders it may cause the media to curl on the
platen, making it more likely to rub against the print
head. Either rewind to align the edges or use a roll
without any issues.
Media that cannot be used
Do not use media that is folded, wrinkled, torn, or
dirty, or media that is warped by more than 7 mm
(0.28 in.). The media could touch the print head and
damage the print head.
Do not rotate the handle for the media holder too
much.
When turning the handle to push in part A, as shown
in the illustration, do not turn the handle any further
once part A is hidden. Failure to observe this
precaution could damage the media holder.
Handle the media edge plates with care.
❏ When aligning the media edge plates with both
edges of the media, make sure that the edges of
the media are positioned so that they are at the
centers of the holes in the media edge plates.
Incorrect positioning causes banding (horizontal
banding, tint unevenness, or stripes) during
printing.
❏ Do not use the media edge plates if the left and
right sides of the printed media are smudged
when printing.
❏ Move the media edge plates to the left and right
edges of the platen when they are not in use.
Loading Media
As shown below, you can load media while checking
the procedure on the panel screen.
You can check the procedure in a video on YouTube.
Epson Video Manuals
Read the following before starting this procedure.
U “Notes When Handling Media” on page 38
U “Notes on Loading Media” on page 38
A
Check that Open Printer Cover and load the
media. is displayed, and then open the printer
cover.
c
Important:
Do not touch any components inside the
printer cover or maintenance cover except in
the locations specified. This can damage the
printer so it cannot print properly.
SC-G9000 Series User's Guide
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39
B
Press How To... -Loading media-Control
Panel to view the loading procedure.
Follow the on-screen instructions to perform
the procedure.
Tips:
Select Web Video Manuals and scan the
displayed QR code with your smart device to view
a procedure in a video on YouTube.
When you have finished loading the media, follow the
instructions on the control panel to configure the
settings for the loaded media.
U “Configure Settings for Loaded Media” on
page 40
Configure Settings for
Loaded Media
A
Press Media to select the registered media
number that contains the settings
corresponding to the loaded media.
When Media Settings for the loaded media
have been registered or EMX files have
already been downloaded.
Select the registered media number.
When Media Settings for the loaded media
have not been registered
In this situation, select an unregistered number.
The screen where you can select the Media
Type is displayed. Select the Media Type that
matches the type of media you have loaded.
To change the media type later, press - Edit
- Media Type on the screen where the
registered media number is displayed.
SC-G9000 Series User's Guide
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40
B
Check the Roll Winding Direction.
On the Media Settings screen, check that the
winding direction matches the winding
direction for the loaded media.
If the direction is different, press Roll Winding
Direction to change the setting.
C
If necessary, enable operations to perform when
feeding paper and press OK.
See the table below and configure the settings if
necessary.
Remaining Amount Management
Remainin
g Amount
Managem
ent
The manufacturer's default setting
is set to Off, but if you turn this
setting On and set the Remaining
Amount and Remaining Alert,
you can check the remaining
amount of media on the control
panel making it easier to
understand when to replace the
media.
Remainin
g Amount
Input the Remaining Amount of
the loaded media (length of the
media).
Remainin
g Alert
A warning message is displayed
when the remaining amount of
the roll set here is reached.
Media Detection
Width
Detection
We recommend this normally be
set to the manufacturer's default
setting.
Turn Off the Width Detection and
End Detection settings and enter
the Media Width only when using
media whose media width or
media end cannot be detected
correctly.
Media
Width
End
Detection
After a moment, Ready to print. is displayed
on the screen, and you can start printing. Send
the data you want to print from the computer.
Optimizing Media
Settings
You need to optimize the media settings in the
following cases.
1. When registering media settings in the EMX file
to the printer
When you are using Epson Edge Print PRO or Epson
Edge Dashboard to register the media settings from a
downloaded EMX file, you need to optimize the
settings to correct for the individual characteristics of
the media and printer you are using.
2. When changing Advanced Settings after saving
media settings
3. When using media from different manufacturers
or with different product numbers
Media characteristics vary depending on the
manufacturer and product number. When using
media from a different manufacturer or with a
different product number than before, optimize the
media settings to achieve optimal printing with the
new media and printer combination.
To optimize the media settings, perform both
adjustments in Print Adjustments. First perform
Media Feed Adjustment, and then Print Head
Alignment.
For both adjustments, visually check the printed
pattern and enter the measured values for adjustment.
See the following for more information on each
adjustment item.
U “Media Feed Adjustment Procedure” on page 42
U “Print Head Alignment Procedure” on page 43
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Basic Operations
41
Precautions When Performing
Print Adjustments
Adjustments are made based on the media loaded
in the printer.
❏ Using the actual printing conditions, correctly
load the media that needs to be adjusted in the
printer.
❏ Select the registered media number that contains
the settings corresponding to the loaded media.
Make sure nozzles are not clogged before
adjusting.
If nozzles are clogged, adjustments will not be
performed correctly.
Print and visually inspect the nozzle check pattern,
and then perform Head Cleaning if necessary.
Media Feed Adjustment
Procedure
This adjustment is also used when banding
(horizontal banding, tint unevenness, or stripes) is
detected in printing results.
You c a n s e l e c t f r om Manual(Standard) or
Manual(Measurement) to perform adjustments.
❏ Manual(Standard)
Usually, this is selected.
U “Setting procedure for Manual(Standard)” on
page 42
❏ Manual(Measurement)
When the Manual(Standard) adjustment pattern
is blurred and you cannot make a judgement, or
when you want to print at an exact print length,
select this option.
U “Setting procedure for
Manual(Measurement)” on page 43
Setting procedure for
Manual(Standard)
The approximate length of the media required to print
the test pattern is given below.
Approx. 200 mm (7.87 in.)
When executing adjustments, be sure to read the
following:
U “Precautions When Performing Print
Adjustments” on page 42
A
Check that the printer is ready, and load the
media according to the actual usage conditions.
B
Press (menu), and then press Media
Settings - Print Adjustments - Media Feed
Adjustment - Manual (Standard).
C
Press Start.
An adjustment pattern is printed. Wait until
printing is complete.
D
Check the printed adjustment pattern.
Two groups of adjustment patterns, A and B,
are printed. Select the pattern with the least
amount of overlapping or gaps for each group.
For example, you would select "0" for the
pattern below.
If two patterns with the least overlapping or
gaps are similar, select the number in between
the patterns. For example, you would select
"-0.5" for the pattern below.
E
On the screen for entering adjustment values,
press
/ to enter the value acquired by
multiplying the number of the pattern selected
in step 4 by 0.10.
❏ If 1 was selected, 1 x 0.10; therefore, enter
"0.10".
SC-G9000 Series User's Guide
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42
❏ If -1 and 0 are the same, -0.5 x 0.10; therefore,
enter "-0.05".
Enter values for both A and B, and press OK to
finish the adjustment.
Setting procedure for
Manual(Measurement)
The approximate length of the media required to print
the test pattern is given below.
Approx. 920 mm (36.22 in.)
When executing adjustments, be sure to read the
following:
U “Precautions When Performing Print
Adjustments” on page 42
A
Check that the printer is ready, and load the
media according to the actual usage conditions.
B
Press (menu), and then press Media
Settings - Print Adjustments - Media Feed
Adjustment - Manual (Measurement).
C
Press Start.
An adjustment pattern is printed. Wait until
printing is complete.
D
Check the printed adjustment pattern.
Cut after the adjustment pattern, spread it out
on a flat surface, and then measure it using a
scale. Use a scale that meets the following
conditions:
❏ Able to measure in increments of at least 0.5
mm (0.02 in.)
❏ 500 mm (20.0 in.) or longer
E
The screen for entering confirmation results for
the adjustment pattern is displayed.
Enter the value measured in step 4, and then
press OK to finish the adjustment.
Print Head Alignment
Procedure
This adjustment is also used when the printed result is
noticeably grainy. The approximate length of the
media required to print the test pattern is given below.
Approx. 180 mm (7.09 in.)
When executing adjustments, be sure to read the
following:
U “Precautions When Performing Print
Adjustments” on page 42
A
Check that the printer is ready, and load the
media according to the actual usage conditions.
B
Press (menu), and then press Media
Settings - Print Adjustments - Print Head
Alignment.
C
Press Start.
An adjustment pattern is printed. Wait until
printing is complete.
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43
D
Check the printed adjustment pattern.
Four patterns (A through D) are printed. Select
the finest lined pattern (all lines overlap) for
each pattern. For example, you would select "-1"
for the pattern shown below.
E
On the screen for entering adjustment values,
press
/ to enter the numbers selected
for patterns A-D, in that order, and then press
OK.
Before Printing
To maintain print quality, perform the following
inspection before starting work each day.
Checking the amount of ink remaining
If the ink level falls below the minimum threshold
during printing, you can continue printing by
replacing the relevant ink supply units. However,
replacing the ink during printing may result in color
variation depending on how the ink dries. We
recommend replacing any ink supply units running
low with new ones in advance when you plan to print
a large volume of material. You can reinstall and use
the removed ink supply units again.
You can check the remaining ink level using the icons
on the screen.
U “Home Screen” on page 18
Replacing Ink Supply Units U “Replacement
Procedure” on page 63
Shaking Ink Supply Units
If a message is displayed informing you that it is time
to shake the ink, shake the ink. White ink, in
particular, should be shaken at the beginning of each
workday.
U “Shaking the Ink Supply Units Periodically” on
page 71
Checking the nozzle check pattern
You can check the status of the nozzles by printing a
nozzle check pattern.
Perform Head Cleaning if parts of the printed nozzle
check pattern are faint or missing.
U “Nozzle Check and Head Cleaning” on page 72
Printing
You can start printing when you have finished loading
the media and Ready to print. is displayed. In the
software RIP, select the same media type as the media
selected on the printer. Send a print job to start
printing.
Changing Settings
During Printing
You can change the settings for the adjustment items
displayed on the home screen during printing.
U “Home Screen” on page 18
SC-G9000 Series User's Guide
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44
The following example explains how to change the
temperature setting for the heater, and how to correct
the media feed amount when banding occurs in the
printouts.
Changing the Heater's
Temperature
A
Press the Temperature area on the printing
adjustments screen.
The screen for changing the temperature
setting for the heater is displayed.
You can also change this setting by pressing the
Temperature area on the Status Indicator
screen.
B
Choose a value.
Press
/ to change the temperature.
C
Press to return to the home screen.
Tips:
The time needed for the heater to reach the
specified temperatures varies with the ambient
temperature.
Correcting Banding
When you want to correct banding during printing,
correct the media feed amount.
A
During printing, press the following area on the
printing adjustments screen.
If the printing adjustments screen is not
displayed, press
(switch screens) on the
Home screen.
B
Press / on the screen, or press the /
buttons on the control panel to change the
value.
If the feed amount is too small, black bands
(dark stripes) appear; press the
(or
button) to adjust the feed amount upwards.
In contrast, if the feed amount is too large,
white bands (pale stripes) appear; press the
(or button) to adjust the feed amount
downwards.
C
Check the print results. If you are not satisfied
with the results, go back to step 2 and change
the setting values again.
The setting for the currently selected registered
media number is updated.
D
Press to return to the home screen.
Tips:
The setting changes are undone if you perform
any of the following operations.
❏ Restart Media Feed Adjustment.
❏ Execute Clear All Data and Settings.
When you have finished printing, we recommend
performing Print Adjustments from the settings
menu.
U “Optimizing Media Settings” on page 41
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Basic Operations
45
Replacing the Media
The procedure differs when replacing media that has
run out, and when replacing media while some still
remains.
See the following according to your needs.
U “Replacing Expended Media” on page 46
U “Replacing Media That is Not Expended” on
page 46
Replacing Expended Media
If the media runs out during printing, one of the
following media-out errors is displayed on the control
panel screen, depending on how the media ran out.
❏ When the end of the media has come off the roll
core
❏ When the end of the media is still attached to the
roll core
While checking the procedure on the error screen,
pressing How To... allows you to remove the media
currently being printed.
On any subsequent screen, pressing How To... allows
you to select either Loading media or Removing
media. Refer to the procedure for Removing media to
remove the roll core.
If some print jobs still remain, printing will continue
once new media has been loaded.
Replacing Media That is Not
Expended
Follow the steps below when replacing media that is
still being used.
1. Cut the media.
Cut the printed part.
U “Cutting media” on page 46
2. Remove the media from the media feeding
unit.
U “Removing Media” on page 47
Cutting media
A
Confirm that the printer is ready to print.
B
Press (feed media to cutting position) on
the control panel screen.
C
Press Feed to Cut Position.
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Changing Feed Position Adjustment allows
you to adjust the feed rate relative to the
standard value. If you want to adjust the
margins for the print results, adjust the feed
position, and then press Feed to Cut Position.
Tips:
If the following settings are both set to On, when
you press Feed to Cut Position, the remaining
amount of media and information about the
printer at that time are printed before the media is
fed to the cutting position.
❏ Remaining Amount Management in Media
Settings
❏ Information Printing at Media Cut in
Printer Settings
D
Cut the media with scissors or a cutter (sold
separately).
Caution:
❏ The heater is hot; observe all necessary
precautions. Failure to observe the
necessary precautions could result in
burns.
❏ When cutting media, be careful not to
cut your fingers or hands with the cutter
or other blades.
Removing Media
A
Open the printer cover.
B
Press How To... - Removing media and follow
the on-screen instructions.
SC-G9000 Series User's Guide
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Printable Area
The position of the media edge that is used as a reference for the printable area changes depending on the setting
in General Settings - Printer Settings - Media Detection - Width Detection and whether the media edge plates
are being used. There, the printable area described below will vary.
Media Edge That Is the Reference for the Printable Area
When Width Detection is On When Width Detection is Off
The printer automatically detects the left and right edges of
the loaded media.
When the media edge plates are installed, the dashed line in
the figure below is detected by the printer as the edge of
the media.
When the media edge plates are installed correctly, the
position of the dashed line is 5 mm (0.2 in.) inside of the
actual edge of the media.
Install the media edge plates correctly so that the margins
and print start position are as intended.
U “Loading Media” on page 39
Right side of the media
The center of the black rectangle on the label below is
recognized by the printer as the media edge, regardless of
the actual position where the media is loaded. In the
printer’s setup menu under Print Start Position, or in the
software RIP, set the appropriate margins based on the
media loading position. See the next page for details.
Left side of the media
The printer recognizes the value (300 to 1625.6 mm [11.81 to
64.00 in.]) set from the Settings menu in General Settings -
Printer Settings - Media Detection - Media Width as the
media width, regardless of the width of the media that is
loaded. Enter the exact width of the media to be loaded.
SC-G9000 Series User's Guide
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48
Printable Area
The gray area in the illustration below shows the printable area. The arrow indicates the feed direction.
* When the Width Detection setting is set to Off, the value set for the Media Width setting (300 to 1625.6 mm
[11.81 to 64.00 in.]) is used.
A to D indicates the margins on all four sides. On the printer, set the margins for each item in General Settings -
Printer Settings - Margins. See the following for more details.
Margin
Position
Explanation Available Setting
Range
A Leading
edge
*1
Half of the value set in Margin Between Pages is added as a margin. This can
also be set in the RIP.
0 to 499.5 mm
(0 to 19.67 in.)
B Rear
*1
C Left edge
*2,
*3
The total of the values selected for Print Start Position and Left Margin. The
default setting for Print Start Position is 0 mm and Left Margin is 5 mm (0.2
in.).
When media edge plates are used, add 5 mm (0.2 in.) to this value to get the
actual margin.
3 to 1025mm
(0.12 to 40.35 in.)
D Right edge
*2, *3
The value selected for Right Margin. The default setting is 5 mm (0.2 in.).
When media edge plates are used, add 5 mm (0.2 in.) to this value to get the
actual margin.
3 to 25 mm
(0.12 to 0.98 in.)
*1 The set margin and the actual print results may differ depending on the RIP being used. Contact the RIP
manufacturer for more information.
*2 This may be available in the RIP depending on the RIP software being used. Contact the RIP manufacturer
for more information.
SC-G9000 Series User's Guide
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49
*3 Note the following points when setting margins.
❏ Leave margins of 5 mm (0.2 in.) or more when using media edge plates. Narrower margins could result in the printer
printing on the media edge plates.
❏ If the total of the print data width and the left and right margins exceeds the printable area, a portion of the data will
not be printed.
Tips:
If the following points are not observed when Width Detection is set to Off, printing may occur outside the left and right
edges of the media. Ink used outside the edges of the media will stain the inside of the printer.
❏ Make sure the print data width does not exceed the loaded media width.
❏ When setting the media holder closer to the center than the recommended position, as shown below, set the Print
Start Position setting based on the actual position where the media is set.
U “General Settings Menu” on page 88
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Maintenance
When to Perform Various Maintenance Operations
Cleaning Locations and Cleaning Timing
If you continue to use the printer without cleaning, it could cause clogged nozzles or ink drops to occur.
c
Important:
Do not touch any components inside the printer cover or maintenance cover except in the locations specified.
This can damage the printer so it cannot print properly.
When to perform Component to be cleaned
When starting work every day A Platen and media edge plates
U “Daily Cleaning” on page 56
❏ If nozzles remain clogged even after
performing Head Cleaning
❏ When the printable side is dirty even
after cleaning the suction caps
❏ The media cannot be recognized.
is displayed on the control panel
screen
B Around the print head
U “How to Clean” on page 56
You can check the procedure in a video on YouTube.
Epson Video Manuals
SC-G9000 Series User's Guide
Maintenance
51
When to perform Component to be cleaned
When a cleaning message is displayed on
the control panel screen
C Suction caps
U “Cleaning the Suction Caps” on page 59
You can check the procedure in a video on YouTube.
Epson Video Manuals
c
Important:
The printer contains precision instruments. If any lint or dust adheres to the nozzles on the print head, print
quality will decline.
Perform regular cleaning more frequently depending on the environment and media being used.
Locations of Consumables and Replacement Timing
c
Important:
Do not touch any components under the printer cover or maintenance covers except in the locations specified.
This can damage the printer so it cannot print properly.
When to perform Component to be replaced
When the plates are deformed or
damaged.
A Media edge plates
U “Replacing the Media Edge Plates” on page 70
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Maintenance
52
When to perform Component to be replaced
When a replacement message is
displayed on the control panel screen
B Waste ink bottle
U “Disposing of Waste Ink” on page 64
DFlushing pad, Ewiper unit
U “Replacing the Head Cleaning Set” on page 65
F Capping station
U “Replacing the Cap Station Set” on page 68
When an error appears on the control
panel screen indicating ink is expended
C Ink supply units
U “Replacing Ink Supply Units” on page 62
Other Maintenance
When to perform Operation
❏ Before starting printing operations
for the day (White only)
❏ When the control panel screen
shows Ink shaking is needed.
Shake the ink supply unit which
is displayed.
Shaking the Ink Supply Unit
U “Shaking the Ink Supply Units Periodically” on page 71
❏ When checking if nozzles are
clogged
❏ When checking which colors are
clogged
❏ When you notice horizontal stripes
or tint unevenness (banding)
Print Head Nozzle Check
U “Nozzle Check and Head Cleaning” on page 72
When roller marks appear in print results Cleaning pressure rollers
U “Cleaning the Pressure Rollers” on page 77
When not using the printer for an
extended period (the power is off)
Perform Pre-Storage Maint.
U “Pre-maintenance When Not Using the Printer for an Extended Period” on
page 75
When it becomes hard to see inside the
printer
Cleaning inside the printer cover
U “Cleaning Inside the Printer Cover” on page 76
When the following problems appear in
print results
❏ Text appears blurred or thick
❏ White background bleeds through
❏ Noticeable horizontal streaks or
unevenness appear in solid fills
Print a nozzle check pattern to identify the cause of the issue and take
appropriate action.
U “How to Print a Nozzle Check Pattern” on page 73
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Maintenance
53
What You Will Need
Ready the following items before beginning cleaning
and replacement.
Supplied with the Printer
When the supplied parts have been completely used,
purchase new consumables.
Use genuine parts when replacing ink supply units or
performing maintenance.
U “Options and Consumable Products” on page 119
If the supplied gloves have worn out, use nitrile gloves
(sold separately).
Maintenance kit
The following cleaning tools are in the kit.
A Gloves (x4)
B Cleaning stick (wide) (x25)
C Cleaning stick (narrow) (x25)
D Ink cleaner (x1)
E Cup (x1)
Nozzle refresh tool
A dedicated tool for performing Nozzle Refresh when
specific defects appear in print results.
A Holder (x1)
B Sponge (x30)
Tweezers
Use these to remove waste liquid adhering in clumps
or membrane-like formations.
Sold Separately
Protective eyeglasses
Protects your eyes from ink and ink cleaner.
Nitrile gloves
Protects your hands from ink stains during nozzle
surface cleaning (Nozzle Refresh). Can also be used as
a replacement when the gloves included in the
Maintenance Kit are depleted.
Mask
Protects your nose and mouth from ink and ink
cleaner.
Metal or plastic tray
Use when placing cleaning utensils, removed
consumables, or ink cleaner poured into the container
supplied with the printer.
Soft cloth
Use when cleaning inside the printer. Use material that
is not likely to generate lint or static electricity.
Precautions Regarding
Maintenance
Note the following points when cleaning and replacing
parts.
SC-G9000 Series User's Guide
Maintenance
54
Caution:
❏ During maintenance, wear protective clothing,
including protective eyewear, gloves, and a
mask.
Should ink, waste ink, or ink cleaner come
into contact with your skin or enter your eyes
or mouth, take the following actions:
❏ If fluid adheres to your skin, wash it off
using large volumes of soapy water. If you
notice any reaction developing in the
affected area, consult with a qualified
physician.
❏ If ink gets into your eyes, wash them out
immediately with water. Failure to
observe this precaution could result in
bloodshot eyes or mild inflammation.
Consult with a qualified physician if any
other problems should develop.
❏ If fluid enters your mouth, consult with a
physician as soon as possible.
❏ If swallowed, do not induce vomiting.
Consult with a physician as soon as
possible. If vomiting is induced, vomited
material may enter the windpipe, which is
dangerous.
❏ Store ink supply units, cleaning ink supply
units, waste ink, and ink cleaner out of the
reach of children. Do not drink the ink.
❏ Remove the media from the printer before
proceeding.
U “Replacing the Media” on page 46
❏ Never touch the belts, circuit boards, or any parts
that do not require cleaning. Failure to observe
this precaution could result in malfunction or
reduced print quality.
❏ Only use cleaning sticks included with your
printer or the Epson Maintenance Kit. Other types
of sticks that produce lint will damage the print
head.
❏ Always use fresh cleaning sticks. Reusing sticks
can make stains even harder to remove.
❏ Do not touch the tips of the cleaning sticks. Oil
from your hands could damage the print head.
❏ Do not use any cleaning agents other than the
designated ink cleaner. Using anything else could
result in malfunction or reduced print quality.
❏ Do not use water or alcohol to clean around the
print head or cap. When ink mixes with water or
alcohol, it will harden.
❏ Before starting work, touch a metallic object to
discharge any static electricity.
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55
How to Clean
Daily Cleaning
When lint, dust, or ink adheres to the platen or the
media edge plates, it could cause clogged nozzles or
ink drops to occur.
Caution:
❏ The heater may be hot; observe all necessary
precautions. Failure to observe the necessary
precautions could result in burns.
❏ Be careful not to trap your hands or fingers
when opening or closing the printer cover.
Failure to observe this precaution could result
in injury.
c
Important:
When cleaning the platen or the media edge plates,
do not use ink cleaner. Doing so could damage the
parts.
A
Make sure the printer is turned off and the
screen has turned off, and then unplug the
power cable from the outlet.
B
Wait for one minute after unplugging the power
cable.
C
Open the printer cover.
D
Soak a soft cloth in water, wring it out
thoroughly, and then wipe off any ink, lint, or
dust that has adhered to the platen.
Carefully remove lint and dust stuck in the
groove of the platen.
E
Soak a soft cloth in water, wring it out
thoroughly, and then wipe off any lint, or dust
that has adhered to the media edge plates.
c
Important:
When media with glue has been used, wipe
away glue using a diluted neutral detergent. If
you continue printing while glue is stuck to
the rear, it may rub against the print head.
When both ends of the media are dirty
Remove the media edge plates from the printer,
and clean the front and back of the plates.
When stains are removed, be sure to attach the
plates to their original positions.
Removing and attaching the media edge plates
U “Replacing the Media Edge Plates” on
page 70
SC-G9000 Series User's Guide
Maintenance
56
c
Important:
When dirt cannot be removed, wipe it off by
using a diluted neutral detergent. Continuing
to use media edge plates with dirty back faces
can adversely affect print results.
Additionally, if White ink adheres to the
media edge plates, wipe it off so that no ink
remains on the area shown in the figure. If
the area indicated in the illustration turns
white, the media width cannot be detected
correctly.
Using Ink Cleaner
c
Important:
❏ Do not use it for any other purpose than
cleaning the print head and the suction caps.
Doing so can result in damaged parts.
❏ Depending on the usage and storage
environment, the ink cleaner may change
color after being opened. If you notice that the
ink cleaner has changed color or emits a bad
odor, stop using the cleaner and buy a new
maintenance kit.
A
Place the container supplied with the ink
cleaner on a metal tray and pour in
approximately 10 ml (up to the lowest mark) of
ink cleaner.
B
Dampen the cleaning stick with ink cleaner.
Squeeze out any excess liquid to prevent it from
dripping.
c
Important:
❏ Do not use ink cleaner that has already
been used for cleaning. Using dirty ink
cleaner will make staining worse.
❏ Used ink cleaner and cleaning sticks are
classified as industrial waste.
U “Handling Used Consumables” on
page 79
❏ Store ink cleaner at room temperature
and out of direct sunlight.
❏ After using the ink cleaner, be sure to
close the lid securely. The ink cleaner may
leak or evaporate if the lid is not closed
securely.
Cleaning Around the Print Head
If the printed surface is dirty even after performing
head cleaning several times, clean the area around the
print head by using the following procedure.
You can check the procedure in a video on YouTube.
Epson Video Manuals
c
Important:
Do not move the print head manually. A
malfunction may occur.
Before starting this procedure, be sure to read the
following:
U “Precautions Regarding Maintenance” on page 54
SC-G9000 Series User's Guide
Maintenance
57
A
Confirm that the printer is turned on, press
(Maintenance), press Cleaning the
Maintenance Parts - Around the Head, and
then press Start.
The print head moves to the maintenance
position on the left.
B
Make sure there is a notification on the screen
asking you to open the maintenance cover, and
then open the maintenance cover on the left.
c
Important:
The buzzer sounds 10 minutes after the print
head is moved.
Check the message on the screen, press OK,
and then continue working. After 10 more
minutes have passed, the buzzer sounds
again.
C
Check if the area around the print head is dirty.
If the parts inside the box shown in the photo
are dirty, the area around the print head needs
to be cleaned. Go to step 4.
If it is not dirty, then proceed to step 9.
D
Dampen the wide cleaning stick with ink
cleaner.
Use new cleaning sticks and ink cleaner.
U “Using Ink Cleaner” on page 57
E
Wipe off any ink, lint, or dust that is adhering
to the clear part indicated by
in the
illustration.
c
Important:
Do not touch the gray areas shown in the
following illustration. Doing so may cause a
malfunction to occur.
F
Wipe off any ink, lint, or dust stuck to the sides
(four sides) and the corners of the plate as
indicated by
in the illustration.
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58
c
Important:
❏ If the cleaning stick becomes dirty, rinse
it with ink cleaner as you continue to
wipe.
❏ If you remove a clot of ink with a
cleaning stick, wipe the cleaning stick
against the edge of the cup to remove the
clot.
G
Wipe off any ink, lint, or dust from the front
and back of the parts that are indicated by
in the illustration.
H
Check that it is clean as shown in the photo.
If you could not remove the dirt in one wipe,
soak the cleaning stick in ink cleaner, and then
repeat steps 6 to 7 to wipe off the dirt. If the
cleaning stick is dirty at this time, replace it
with a new one.
I
Close the left maintenance cover.
J
On the control panel screen, press Done.
Cleaning around the print head is complete.
After you finish cleaning, we recommend checking for
clogged nozzles.
U “Nozzle Check and Head Cleaning” on page 72
Disposing of Used Consumables U “Disposal” on
page 79
Cleaning the Suction Caps
When a message is displayed on the control panel
screen informing you that it is time to clean the
suction caps, follow the steps below to clean it. Even if
the message is not displayed, clean around the suction
caps if the printed surface is soiled with ink.
You can check the procedure in a video on YouTube.
Epson Video Manuals
c
Important:
Do not move the print head manually. A
malfunction may occur.
Before starting this procedure, be sure to read the
following:
U “Precautions Regarding Maintenance” on page 54
A
Check the messages that appear on the printer's
screen, and then press Cleaning.
When the message is not displayed, press
(Maintenance), press Cleaning the
Maintenance Parts - Suction Cap, and then
press Start.
B
Check the message, and then press Start.
The print head moves to the maintenance
position.
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Maintenance
59
Tips:
The buzzer sounds 10 minutes after the print
head is moved.
Check the message on the screen, press OK, and
then continue working. After 10 more minutes
have passed, the buzzer sounds again.
C
Open the right maintenance cover.
D
If there is a lump or film of waste liquid stuck to
the suction caps, remove it with the supplied
pair of tweezers.
c
Important:
❏ Do not rub the cap section with too
much force. Scratches may cause air
leaks, and prevent Head Cleaning from
working properly.
❏ Only use the supplied tweezers. Do not
use metal tweezers.
E
If the four holes shown in the circles are
blocked with waste liquid, clear them out with
tweezers.
Be careful not to push the waste liquid into the
holes.
After cleaning, confirm that all four holes are
visible.
F
Prepare one new narrow cleaning stick and one
new wide cleaning stick, and soak them in ink
cleaner.
U “Using Ink Cleaner” on page 57
G
Wipe the insides of the suction caps with the
thin cleaning stick while rotating the stick.
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Maintenance
60
c
Important:
Make sure ink cleaner does not drip onto the
capping station. If any cleaner does drip, wipe
it with a dry cleaning stick. If cleaner is left
on the capping station, the print head nozzles
could become clogged.
H
Wipe the outsides of the suction caps with the
wide cleaning stick.
I
Once the outsides are clean, wipe away dirt
from the rims of the suction caps.
c
Important:
Carefully wipe off any dirt from the rims
until you can see the color of the cap.
If dirt is left, it creates a gap between the caps
and the print head that causes a decrease in
suction strength and the print head nozzles
could become clogged.
J
Hold the cleaning stick in a perpendicular
orientation, and wipe dirt from the insides of
the guide areas.
K
Make sure that ink stains, fibers, or dust that
have adhered to the cap have been removed.
After checking the following, go to the next
procedure.
Any dirt around the edges can cause a decrease
in suction power. If there is any dirt remaining,
soak the cleaning stick in ink cleaner, and then
repeat steps 7 to 9 to wipe off the dirt. If the
cleaning stick is dirty at this time, replace it
with a new one.
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61
L
If nozzles remain clogged even after repeating
Head Cleaning, check the following two points.
1. Surface of flushing pad
Remove any lint that is stuck there with the
supplied pair of tweezers.
c
Important:
Do not deform the metal section of the top
surface. If it is deformed, it may damage the
print head.
2. Inside the capping station
If ink has collected in the caps, as shown in the
following illustration, then the capping station
needs to be replaced with a new one.
U “Replacing the Cap Station Set” on
page 68
c
Important:
Always replace the capping station from
Replace Maintenance Parts. Otherwise, the
printer will not give future replacement
notifications at the proper time.
M
Close the right maintenance cover, and then
press Done on the control panel screen.
The print head returns to its normal position,
and the Settings menu closes.
After you finish cleaning, we recommend
checking for clogged nozzles.
U “Nozzle Check and Head Cleaning” on
page 72
Disposing of Used Consumables U “Disposal” on
page 79
Replacing Consumables
Replacing Ink Supply Units
Precautions When Replacing
c
Important:
Epson recommends the use of genuine Epson ink
supply units. Epson cannot guarantee the quality
or reliability of non-genuine ink. The use of
non-genuine ink may cause damage that is not
covered by Epson’s warranties, and under certain
circumstances, may cause erratic printer behavior.
Information about non-genuine ink levels may not
be displayed, and use of non-genuine ink is
recorded for possible use in service support.
❏ You cannot print if the amount of ink remaining
in even one color falls below the minimum
threshold.
If the amount of ink remaining falls below the
minimum threshold during printing, you can
SC-G9000 Series User's Guide
Maintenance
62
continue printing by replacing the relevant ink
supply units. If you continue to use ink supply
units when they are running low on ink, you may
need to replace the ink supply units during
printing. Replacing the ink during printing may
result in color variation depending on how the ink
dries. If you are concerned about color variation,
we recommend replacing them with new ink
supply units before printing. You can reinstall and
use the removed ink supply units until the amount
of ink remaining falls below the minimum
threshold.
Follow the steps below to replace the ink supply
units and cleaning ink supply units.
❏ Place ink supply units in all the ink trays, and
then insert them into the bulk ink solution.
Printing is not possible or a malfunction may
occur if, for even one color, an ink supply unit is
not loaded into an ink tray or an ink tray is not
inserted into the bulk ink solution.
❏ Before you replace the ink supply unit, you must
shake it. When shaking the ink supply unit, set it
in its ink tray and shake it the following number
of times as shown in the illustration below.
❏ White ink (WH): Approx. 25 times in 25
seconds
❏ Other inks: 15 times in 15 seconds
Tips:
Ink supply units contain components to help maintain
print quality. These components are not foreign bodies.
Replacement Procedure
When a Replacement Prompt Message is Displayed
Press How To.... You can check the procedure on the
control panel while replacing the ink supply unit.
When you want to replace the ink because there is
not much left for the amount of printing
A
Move the lock switch for the ink supply unit
you want to replace to unlock it.
B
Press How To... on the control panel screen to
view the procedure.
Follow the on-screen instructions to perform
the procedure.
Make sure you dispose of the used consumables
properly.
U “Handling Used Consumables” on page 79
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63
Disposing of Waste Ink
c
Important:
Waste Ink Counter
The printer uses the waste ink counter to track
waste ink and displays a message when the
counter reaches the warning level. If you replace
the waste ink bottle when this replacement prompt
message is displayed, the counter is cleared
automatically.
If you replace the waste ink bottle before being
prompted by a message, such as when operating
the printer at night, always clear the waste ink
counter by doing the replacement operation from
the settings menu.
Precautions When Replacing the
Waste Ink Bottle
❏ Be sure to confirm that the waste ink tube is
inserted in the mouth of the waste ink bottle.
Check that the stopper is stuck close to the mouth
of the bottle. If there is a gap, waste ink may
splatter and stain the surrounding area.
❏ You will need the lid for the waste ink bottle when
disposing of waste ink. Keep the lid in a safe place;
do not throw it out.
c
Important:
Never remove the waste ink bottle during printing
or when the screen displays maintenance in
progress, especially while the printer is performing
the following operations, unless instructed to do so
on-screen. Waste ink may leak.
❏ Head Cleaning
❏ Pre-Storage Maint.
Replacing the Waste Ink Bottle
There are two methods for replacing the waste ink
bottle as described below. Use the appropriate
replacement method to suit your situation.
c
Important:
When the message The waste ink bottle is
nearing the end of its service life. is displayed,
obtain a new waste ink bottle as soon as possible.
See the following when replacing the waste ink
bottle at this stage in the procedure.
U “When you want to replace it at any time” on
page 65
Read the following before starting this procedure.
U “Precautions Regarding Maintenance” on page 54
When a message is displayed indicating it is
time to replace the waste ink bottle
A
When the following error screen appears, press
Check Details, then press Waste Ink Bottle on
the next screen.
B
Press How To... on the following screen, then
check the procedure on the control panel while
replacing the waste ink bottle.
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64
When you want to replace it at any time
When you want to replace the waste ink bottle as part
of night operations or after a large quantity of
printing, but before the printer displays a message
indicating that it is time to replace the bottle, follow
the steps below. If you do not follow the steps below,
you will not receive a message at the correct
replacement interval next time.
A
Press (Maintenance), and then press
Replace Maintenance Parts - Replace Waste
Ink Bottle.
B
Press How To... to view the procedure.
Follow the on-screen instructions to perform
the procedure.
We recommend that you leave the waste ink in the
Waste Ink Bottle for disposal and do not transfer it to
another container.
Tips:
Note the following points when transferring waste ink
from the Waste Ink Bottle to another container.
❏ Use a container made of PE (polyethylene) when
transferring the waste ink.
❏ Attach the spout included with the printer to the
rim of the Waste Ink Bottle and transfer the waste
ink.
❏ Pour the waste ink carefully. Pouring the waste ink
quickly may cause it to spill and splatter.
❏ Securely close the lid of the container to which you
transferred the waste ink and store it in a location
that is not exposed to open flames.
Disposing of used waste ink and waste ink bottles U
“Disposal” on page 79
Replacing the Head Cleaning
Set
The Head Cleaning Set contains the following parts.
❏ Wiper unit (x1)
❏ Flushing pad (x1)
Always choose replacement maintenance parts that
are specified for this printer.
U “Options and Consumable Products” on page 119
Preparing and Replacement Timing
When the message “The Head Cleaning Set is
nearing the end of its service life.” is displayed, or
when
is displayed in the head cleaning set
status display
Obtain a new Head Cleaning Set as soon as possible.
When you want to replace the parts at this stage,
perform Replace Maintenance Parts from the settings
menu, and then replace the parts. If you do not replace
them from the settings menu, the maintenance parts
counter will not operate correctly.
U “Maintenance Menu” on page 101
c
Important:
About the maintenance parts counter
The printer tracks amounts consumed using the
maintenance parts counter and displays a message
when the counter reaches the warning level.
If you replace the head cleaning set when you see
the message Head Cleaning Set is at the end of its
service life., the counter is cleared automatically.
If you replace it before this message is displayed, be
sure to do the replacement work from the settings
menu.
When Head Cleaning Set is at the end of its service
life. is displayed
See the following page, and replace all the parts
included in the Head Cleaning Set. Printing cannot be
performed if the parts are not replaced.
Replacement Procedure
Precautions When Replacing Parts
Before starting this procedure, be sure to read the
following:
U “Precautions Regarding Maintenance” on page 54
SC-G9000 Series User's Guide
Maintenance
65
A
On the The Head Cleaning Set is nearing the
end of its service life. screen, press OK.
If the message is not displayed, press
(Maintenance), and then press Replace
Maintenance Parts - Head Cleaning Set.
B
Check the message, and then press Start.
The print head moves to the maintenance
position.
C
Open the right maintenance cover.
D
Hold the tabs on the front and back of the
wiper unit, and lift the wiper unit straight up to
remove it.
E
To avoid soiling your surroundings with ink,
wrap the used wiper unit in the packaging
supplied with the new wiper unit.
F
Check that there is no ink, lint or dust in the
wiper unit mounting area (the
part in the
illustration).
If any ink, lint or dust is stuck to the surfaces,
soak a soft cloth in water, wring it out
thoroughly, and use it to remove any residue.
Then wipe the surfaces with a dry cloth.
G
Insert the new wiper unit.
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66
H
Lift up the tab on the flushing pad, and remove
it.
c
Important:
Do this carefully as ink could spray out if it is
raised with too much force.
Hold it at an angle and wait until the waste ink
stops dripping from the Flushing Pad. Remove
and place it on a metal tray.
I
Confirm that waste ink has not dried and
formed a hard film on the waste liquid port
(highlighted area in diagram).
When there is hardened waste ink
Use a new wide cleaning stick to remove the
hardened ink from around the waste liquid
port, then proceed to the next step.
When there is no hardened waste ink
Go to step 12.
J
Pour about 100 ml of water into the cup
supplied with the maintenance kit.
K
Pour the water into the waste liquid port to
confirm it flows smoothly.
If the water flows poorly, poke the waste port
with the cleaning stick to remove ink.
SC-G9000 Series User's Guide
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67
L
Insert the two hooks on the new flushing pad
into the slots and press down on the knob.
M
Confirm that the flushing pad is correctly
installed.
c
Important:
If the hooks are in a raised up state, the print
head could be damaged.
N
Place the removed flushing pad in the
packaging that contained the new flushing pad.
O
Close the maintenance cover.
P
Check the on-screen message, and then press
Ye s .
The maintenance parts counter is cleared.
Disposing of Used Consumables U “Handling Used
Consumables” on page 79
Replacing the Cap Station Set
When it is time to replace the capping station,
Capping Station is at the end of its service life. is
displayed on the control panel of the printer. See the
next section to replace it with a new one.
Be sure to use the Cap Station Set specified for this
printer.
U “Options and Consumable Products” on page 119
Before starting this procedure, be sure to read the
following:
U “Precautions Regarding Maintenance” on page 54
Replacement procedure
A
Unpack the new capping station.
B
In the Capping Station is at the end of its
service life. screen, press Replace Parts.
If the message is not displayed, press
(Maintenance) - Replace Maintenance Parts -
Cap station set.
C
Check the message, and then press Start.
The print head moves to the maintenance
position.
Tips:
The buzzer sounds 10 minutes after the print
head is moved.
Check the message on the screen, press OK, and
then continue working. After 10 more minutes
have passed, the buzzer sounds again.
SC-G9000 Series User's Guide
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68
D
Open the right maintenance cover.
E
Press on the indents of the hooks to remove the
capping station.
F
Place the removed capping station in the
packaging that contained the new one.
G
Install the new capping station, and press on it
until you hear a click.
H
Remove the cover.
c
Important:
If you use the printer while the cover is
attached, the print head could be damaged.
I
Close the right maintenance cover.
SC-G9000 Series User's Guide
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69
J
Check the message, and then press Done.
The print head returns to its normal position,
and the Settings menu closes.
Make sure you dispose of the used consumables
properly.
U “Disposal” on page 79
Replacing the Media Edge
Plates
If the media edge plates supplied with the printer
become deformed or damaged, be sure to replace
them with new ones.
Make sure you use the media edge plates for this
printer.
U “Options and Consumable Products” on page 119
c
Important:
If you continue to use the printer with a deformed
or damaged media edge plate, the print head could
be damaged.
A
Remove the media, and turn off the printer.
Check that the screen display has turned off,
and then unplug the power cable from the
outlet.
U “Removing Media” on page 47
B
Wait for one minute after unplugging the power
cable.
C
Open the left maintenance cover and printer
cover.
D
While holding the tabs of the media edge plate
on both sides, move the plate to the left edge of
the platen to remove it.
When replacing just the right media edge plate,
remove the left plate first, and then remove the
right.
c
Important:
Be sure to remove the media edge plate from
the left edge of the platen. Removing the plate
from the right may cause a malfunction.
SC-G9000 Series User's Guide
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70
E
Insert a new media edge plate into the left edge
of the platen.
c
Important:
You cannot insert the media edge plates from
the right.
Align the platen rail with the u holes for the
media edge plates and insert as shown below.
F
Check that the hooks on the bottom of the
media edge plates are securely positioned as
shown below.
c
Important:
If hooked sections are not positioned correctly,
return to step 4 to attach them again.
Otherwise, the head may be damaged.
G
While holding the tabs of each media edge plate
on both sides, move both the plates to the left
and right edges of the platen respectively.
Release the tabs to lock the media edge plate
into position.
H
Close the left maintenance cover and printer
cover.
Other Maintenance
Shaking the Ink Supply Units
Periodically
If a message is displayed informing you that it is time
to shake the ink, remove the ink supply unit
immediately and shake it.
c
Important:
The ink supply units used in this printer are, due
to characteristics of their ink, prone to gradual
sedimentation (components settling to the bottom
of the liquid). If ink settles, tint unevenness and
nozzle clogs occur. Shake ink supply units
periodically after installing them.
After installing an ink supply unit in the printer, a
message prompting you to shake the unit is displayed
at the following intervals.
❏ White ink (WH): Once every 24 hours
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71
❏ Other inks: Once every three weeks
Precautions When Shaking
❏ When removing the ink tray, support the bottom
of the tray with your hand. If you remove the tray
using one hand, it may fall and be damaged due to
the weight.
❏ When shaking the ink supply unit, set it in the ink
tray and shake it up and down at an angle of about
60 degrees 5 times in 5 seconds as shown in the
following illustration.
❏ Do not forcefully shake or swing ink supply units
or ink trays containing ink supply units. Ink could
leak.
❏ Removed ink supply units may have ink around
the ink supply port, so be careful not to get any
ink on the surrounding area when removing the
ink supply units.
Shaking
If a message is displayed informing you that it is time
to shake the ink, you can check the procedure on the
control panel while shaking the ink supply unit.
A
On the screen, press the status of consumables
area.
B
In the Message List, press the message
informing you that it is time to shake the ink.
C
Press How To... to view the procedure. Follow
the on-screen instructions to perform the
procedure.
Nozzle Check and Head
Cleaning
To ensure quality results, we recommend that you
check the print head nozzles for clogs each time before
you print.
Types of Nozzle Checks
There are the following two ways to check the print
head for clogged nozzles.
SC-G9000 Series User's Guide
Maintenance
72
On-Demand Nozzle Pattern
If you want to check the condition of the nozzles
before printing, or if you see stripes or unevenness in
the print results, you can print out a check pattern and
visually check it to see the condition of the nozzles.
See the following for details.
U “How to Print a Nozzle Check Pattern” on
page 73
Depending on the width of the loaded media, you can
save media by printing additional test patterns in the
space beside an existing pattern: To print them side by
side, press the [
] button (rewind button) to rewind
the media to the position where you want to print the
pattern.
❏ If the width is 51 to 64 inches, you can print up to
three patterns (one on the left, one in the center,
and one on the right).
❏ If the width is equal to or greater than 34 inches
but less than 51 inches, you can print up to two
patterns (one on the left and one on the right).
❏ If the width of the media is less than 34 inches,
you cannot print side by side.
Nozzle Check between Pages
When printing for the set number of pages
*
is
complete, the next page is printed across the printed
check pattern. When all printing is complete, you can
visually inspect the pattern to determine whether
there may be faint or missing colors in the preceding
or following printout.
U “General Settings Menu” on page 88
* Print jobs that do not include multiple pages are
counted as one page.
How to Print a Nozzle Check Pattern
A
Check that the printer is ready to print, press
(Maintenance), and then press Print
Head Nozzle Check.
B
Select the desired print position, and then press
Start.
Tips:
The available print positions differ depending on
the width of the media loaded in the printer and
the Width Detection setting.
The check pattern is printed.
C
Check the check pattern. Cut the media as
necessary.
Example of clean nozzles
If there are no gaps in the check pattern, press
[
].
Example of clogged nozzles
If there are gaps in the nozzle check pattern,
press [
], and then perform Head Cleaning.
U “Performing Head Cleaning” on page 74
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Maintenance
73
Lines in the nozzle check pattern are
vertically misaligned
When the lines in the nozzle check pattern are
vertically misaligned, ink is not being emitted
properly.
Press [
] to move to Head Cleaning.
U “Performing Head Cleaning” on page 74
Types of Cleaning
The following two types of Print Head Cleaning are
available.
Perform Head Cleaning as necessary
If there are gaps in the nozzle check pattern, or if there
are streaks in the print results, the colors are wrong, or
there are ink drops, perform Head Cleaning.
You can also specify the cleaning intensity you want,
but if you select Auto Cleaning, the printer will check
how clogged the nozzles are and automatically clean
them at the optimal intensity.
See the following for details on how to perform Head
Cleaning.
U “Performing Head Cleaning” on page 74
Perform Head Cleaning periodically
This printer comes with a built-in automatic
maintenance function that automatically performs
Head Cleaning at a set time or when it is determined
to be necessary based on the results of automatically
monitoring the nozzles. Set Print Duration, Print
Counter, or Print Length as the interval.
U “General Settings Menu” on page 88
Performing Head Cleaning
A
Check that the printer is ready to print, press
(Maintenance), and then press Head
Cleaning.
B
Select a cleaning method.
When nozzles are clogged
Select Auto Cleaning first.
After the second time, execute Cleaning
(Light), then Cleaning (Medium), and then
Cleaning (Heavy) to increase the intensity.
When lines in the nozzle check pattern are
vertically misaligned
Select Cleaning (Light).
C
Press Start.
A confirmation message is displayed when
cleaning is complete.
When nozzle clogged and nozzle check
pattern line deviations are eliminated
Continue with normal operations.
If nozzles are still clogged
Return to step 1, execute Cleaning (Light),
then Cleaning (Medium), and then Cleaning
(Heavy) to increase the intensity until the clogs
are cleared. If nozzles are still clogged even after
performing Cleaning (Heavy), see the
following.
U “If nozzles are still clogged even after
performing Cleaning (Heavy)” on page 74
If nozzles are still clogged even after
performing Cleaning (Heavy)
Perform the following steps.
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Maintenance
74
(1) Clean around the print head.
U “Cleaning Around the Print Head” on page 57
(2) Clean the suction caps
U “Cleaning the Suction Caps” on page 59
(3) Check the environment
If the room temperature is high, the nozzles may
still be clogged even after performing Cleaning
(Heavy). Cleaning (Heavy) should be performed
at 25°C or lower (but at a temperature still within
the required operating range).
U “Specifications Table” on page 130
If clogging persists after performing steps (1) to
(3), contact your dealer or Epson Support.
When lines in the nozzle check pattern are still
vertically misaligned even after performing
Cleaning (Heavy)
If lines in the nozzle check pattern are vertically
misaligned and you also observe the following
problems in your printouts, perform a Nozzle
Refresh.
❏ Text appears blurred or thick
❏ White background bleeds through
❏ Noticeable horizontal streaks or unevenness in
solid fills
U “Cleaning the Surface of the Nozzles (Nozzle
Refresh)” on page 78
If lines in the nozzle check are vertically misaligned
but you do not see any problems in your printouts,
continue printing and see what happens.
c
Important:
If the nozzle check pattern lines are shifted up and
down but no problems are seen in your printouts,
do not perform Nozzle Refresh. Doing so may
shorten the print head's lifespan so that it needs to
be replaced sooner.
Pre-maintenance When Not
Using the Printer for an
Extended Period
Always perform pre-storage maintenance if the printer
will not be used (and will be turned off) for more than
two weeks.
The following items are used for the pre-maintenance
procedure.
❏ Cleaning ink supply unit (sold separately) (x5)
❏ Waste ink bottle (sold separately) (x1)
c
Important:
If you do not perform pre-storage maintenance, a
print head nozzle could become permanently
clogged.
If you are not going to use the printer for an
extended period and do not perform
pre-maintenance, turn on the power at least once
every seven days.
Performing Pre-maintenance
c
Important:
If insufficient ink or cleaning liquid remains, the
functions may not be performed. If the remaining
levels are low, make sure you have new ink supply
units or cleaning ink supply units on hand, just in
case.
A
Make sure the printer is on, and then press
(Maintenance) - Pre-Storage Maint..
B
Check the message displayed on the screen, and
then press Start.
Follow the on-screen instructions to perform
the procedure.
Press How To... on the screen to view the
procedure.
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Maintenance
75
c
Important:
Before storing the removed ink supply unit,
clean any ink that may have adhered to the
ink supply port. Use the wide cleaning stick
from the supplied maintenance kit.
❏ To prevent color mixing, use a new
cleaning stick for each color.
❏ Gently touch the corner of the cleaning
stick to the ink supply port to absorb any
ink. There is no need to wipe off the ink.
Do not press or move the cleaning stick
with too much force.
C
When a message indicating pre-storage
maintenance is complete is displayed, turn off
the printer.
Note the following points when storing the printer and
any removed, partially used ink supply units.
U “Notes When Not Using the Printer” on page 25
U “Notes on Handling Ink Supply Units” on page 26
When Resuming Use
What you will need
5 colors of ink supply units (White, Cyan, Magenta,
Yel low, Bl a c k )
c
Important:
When resuming use, charge the printer with ink.
When refilling using a removed ink supply unit,
have a new ink supply unit on hand, just in case.
How to resume use
Turn on the printer and follow the on-screen
instructions on the control panel screen to install the
ink supply unit.
Press How To... on the screen to view the procedure.
Cleaning Inside the Printer
Cover
The inside of the printer cover may become dirty due
to ink mist. Continuing to use the printer while the
cover is dirty may make it difficult to see inside.
If it gets dirty, follow the steps below to clean it.
A
Make sure the printer is turned off and the
screen has turned off, and then unplug the
power cable from the outlet.
B
Wait for one minute after unplugging the power
cable.
C
Open the printer cover.
D
Soak a soft cloth in water, wring it out
thoroughly, and then wipe off any lint or dust
from the transparent area inside the printer
cover.
For dirt that cannot be removed with just water,
wipe it with a cloth soaked in neutral detergent
and thoroughly wrung out.
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76
Cleaning the Pressure Rollers
If the pressure rollers are used while they are still dirty
with ink mist, dirt from the rollers may transfer to the
print results.
When the rollers are dirty, follow the steps below to
clean them.
A
Make sure the printer is turned off and the
screen has turned off, and then unplug the
power cable from the outlet.
B
Wait for one minute after unplugging the power
cable.
C
Open the printer cover.
D
Move the media loading lever to the back.
E
Push the dirty pressure roller's mounting
bracket in the direction shown in the
illustration to unlock it.
F
Remove the roller along with its shaft.
c
Important:
The roller may easily come off the shaft.
Avoid dropping it on the floor, stepping on it,
or losing it.
G
Remove the dirty roller from the shaft. Wipe off
the dirt using a soft cloth soaked in water and
wrung out thoroughly.
H
Wipe off any moisture with a soft, dry cloth.
I
Slide the roller onto the shaft and return it to
the bearing section (area in the box).
J
Push the pressure roller's mounting bracket in
the direction shown to secure the roller.
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Maintenance
77
K
Close the Printer Cover.
Cleaning the Surface of the
Nozzles (Nozzle Refresh)
c
Important:
If the nozzle check pattern lines are shifted up and
down but no problems are seen in your printouts,
do not perform Nozzle Refresh. Doing so may
shorten the print head's lifespan so that it needs to
be replaced sooner.
You will need the Nozzle Refresh Tool to complete this
procedure.
U “What You Will Need” on page 54
Precautions when performing
Nozzle Refresh
❏ Performing Nozzle Refresh too frequently may
cause the print quality to decline.
❏ Always use fresh sponges. Reusing them can
create stains instead.
❏ If the holder is damaged, purchase a new one.
Using a broken holder can damage the print head.
Read the following also before starting this procedure.
U “Precautions Regarding Maintenance” on page 54
Nozzle Refresh Procedure
A
Attach the sponge to the holder by checking the
position of the pattern where the nozzle check
pattern showed vertical misalignment.
See the following for details on the relationship
between the nozzle check pattern and the
position to attach the sponge to the holder.
U “Confirming the Position to Mount the
Sponge in the Nozzle Refresh Tool” on page 126
B
Press (Maintenance), and then select
Nozzle Refresh.
C
Check the message displayed on the screen,
press Proceed, and then press Start.
The print head moves to the maintenance
position on the left.
Tips:
The buzzer sounds 10 minutes after the print
head is moved.
Check the message on the screen, press OK, and
then continue working. After 10 more minutes
have passed, the buzzer sounds again.
D
Open the left maintenance cover.
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Maintenance
78
E
Hold the holder with one hand to position it.
Position the holder directly under the print
head nozzle surface, and then press the holder
against the nozzle surface until the
part is
hidden by the
part.
F
Press the holder against the nozzle surface and
move it back and forth five times.
c
Important:
Attaching more than three sponges to the
holder at a time makes it difficult to move the
holder back and forth, and you will not be
able to clean with proper force. Attach no
more than two sponges at a time and clean in
multiple sessions if you need to use more than
two sponges.
G
Check that nothing has been left inside the
printer, and then close the maintenance cover.
H
On the control panel screen, press Done.
What to do after this job
❏ Perform Auto Cleaning by using Head Cleaning.
After cleaning, print the nozzle check pattern to
verify that any vertical misalignment has been
corrected.
U “Performing Head Cleaning” on page 74
If printing problems persist, contact your dealer
or Epson Support.
❏ Remove any dirty sponges from the holder.
Holders should be stored in their individual boxes
to prevent dust and lint from sticking to them.
Make sure you dispose of the dirty sponges
properly.
U “Handling Used Consumables” on page 79
Handling Used
Consumables
Disposal
The following used parts, when they contain ink
residue, are classified as industrial waste.
❏ Cleaning stick
❏ Ink cleaner
❏ Waste ink
❏ Waste ink bottle
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Maintenance
79
❏ Wiper unit
❏ Flushing pad
❏ Capping station
❏ Nozzle Refresh Tool (sponge and holder)
❏ Media after printing
❏ Empty ink supply unit and cleaning ink supply
unit
Dispose of these items according to local laws and
regulations. For example, contract an industrial waste
disposal company for disposal. In such cases, submit
the “Safety data sheets” to the industrial waste disposal
company.
You can download them from your local Epson Web
site.
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80
Control Panel Menu
Menu List
The following items and parameters can be set and executed in the Menu. See the reference pages for more details
on each item.
Tips:
When a numeric input screen like the one shown in the illustration below appears, you can enter values by pressing
the central area (in the box) where the number is displayed.
General Settings
For more information on these items, see U “General Settings Menu” on page 88
Item Parameter
Basic Settings
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Item Parameter
LCD Brightness 1 to 9
Sounds
Button Press 0, 1, 2, 3
Alert 0, 1, 2, 3
Optional Alert
Volume 0, 1, 2, 3
Repeat Off, Until Stopped
Completion Notice 0, 1, 2, 3
Warning Notice
Volume 0, 1, 2, 3
Repeat Off, Until Stopped
Error Tone
Volume 0, 1, 2, 3
Repeat Off, Until Stopped
Sound Type Pattern1, Pattern2, Pattern3
Sleep Timer 1 to 240 minutes
Wake from Sleep
Touch LCD Screen to Wake On, Off, Scheduled
Date/Time Settings
Date/Time
Daylight Saving Time Off, On (Winter, Summer)
Time Difference -12:45 to +13:45
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Item Parameter
Language Japanese, English, French, Italian, German, Portuguese, Spanish,
Dutch, Russian, Korean, Traditional Chinese, Simplified Chinese
Screen Customization
Background Color Gray, Black, White
Display Information While Printing
Progress Section Overall, Preparation and Action
Supplementary Information Printed Length, Remaining Print Length, Throughput(m/h) /
(ft/h), Throughput(m
2
/h) / (sqft/h), Time until media
replacement, Pass Mode
Keyboard QWERTY, AZERTY, QWERTZ
Unit Settings
Length Unit m, ft/in
Temperature °C, °F
Printer Settings
Margins
Right Margin 3 to 25 mm (0.12 to 0.98 inch)
Left Margin 3 to 25 mm (0.12 to 0.98 inch)
Margin Between Pages 0 to 999 mm (0.00 to 39.33 inch)
Width Adjustment -10.0 to 10.0 mm (-0.394 to 0.394 inch)
Print Start Position 0 to 1000 mm (0.00 to 39.37 inch)
Auto Rewind Media After Printing On, Off
Job Connection On, Off
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83
Item Parameter
Media Detection
Width Detection On, Off
Media Width 300.0 to 1625.6 mm (11.81 to 64.00 inch)
End Detection On, Off
Detect Paper Skew On, Off
Nozzle Check between Pages
On
Execution Timing
Print Length 1 to 9999 m (3.28 to 32805.12 ft)
Print Page 1 to 9999 pages
Print Duration 1 to 9999 minutes
Off
Information Printing at Media Cut
Media Remaining Information On, Off
Print Position Right, Center
Inside Light Auto, Manual
Optional Alert
Print Length Alert
On 0.01 to 999.99 m (0.03 to 3280.81 ft)
Off
Exclusive Menu Resolve Nozzle Deflection
Restore Default Settings Network Settings, Clear All Data and Settings
Maintenance Setting
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Control Panel Menu
84
Item Parameter
Nozzle Clog Detection and Auto Cleaning
Threshold of Clogged Nozzles
White 1 to 3200
Color 1 to 6400
Nozzle Clog Detection when Printing
Detection Timing Between Jobs, When Detected
Actions when Threshold Exceeded Stop Printing, Show Alert, Perform Auto Cleaning
Max Retry for Auto Cleaning 0, 1, 2 times
Nozzle Compensation On, Off
Periodic Cleaning
On
Execution Timing
Print Duration 1 to 9999 minutes
Print Page 1 to 9999 Pages
Print Length 1 to 9999 m (3.28 to 32805.12ft)
Cleaning Level Light, Medium
Off
Power On Cleaning On, Off
Network Settings
Network Status Wired LAN Status, Print Status Sheet
Advanced
Device Name
TCP/IP Auto, Manual
Proxy Server Do Not Use, Use
IPv6 Address Enable, Disable
Link Speed & Duplex Auto, 100BASE-TX Auto, 10BASE-T Half Duplex, 10BASE-T Full
Duplex, 100BASE-TX Half Duplex, 100BASE-TX Full Duplex
Redirect HTTP to HTTPS Enable, Disable
Disable IPsec/IP Filtering
Disable IEEE802.1X
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85
Media Settings
For more information on these items, see U “Media Settings Menu” on page 97
Item Parameter
Current Settings
Media 01 XXXXXXXXXX to 50 XXXXXXXXXX
Media Type
Media Width
Width Detection On, Off
Media Width 300.0 to 1625.6 mm (11.81 to 64.00 inch)
End Detection On, Off
Advanced Settings
Print Adjustments
Media Feed Adjustment Manual(Standard), Manual(Measurement)
Print Head Alignment
Media Management
01 XXXXXXXXXX to 50 XXXXXXXXXX
Change Name
Media Type Film, Paper/Others
Advanced Settings
Heater
Heater On, Off
Temperature 30 to 50 °C (86 to 122 °F)
Drying Time per Pass 0.0 to 10.0 Secs
Platen Gap 1.7, 2.0, 2.5
Feeding Tension Lv1 to Lv4
Paper Suction Lv0 to Lv10
Head Movement Range Data Width, Printer Width, Media Width
Pressure Roller Load Light, Medium, Strong
Skew Reduction On, Off
Roll Winding Direction Printable Side Out, Printable Side In
Reduce Print Streak Off, Light, Medium, Heavy
Remaining Amount Management
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86
Item Parameter
Remaining Amount Management On, Off
Remaining Amount 1.0 to 9999.9 m (3.3 to 32808.1 ft)
Remaining Alert 1.0 to 999.5 m (3.3 to 3279.2 ft)
Maintenance
For more information on these items, see U “Maintenance Menu” on page 101
Item Parameter
Print Head Nozzle Check
Print Position Right, Center, Left
Head Cleaning
Auto Cleaning
Cleaning (Light) White, Color
Cleaning (Medium) Select Nozzles, All Nozzles
Cleaning (Heavy) Select Nozzles, All Nozzles
Replace Maintenance Parts Head Cleaning Set, Waste Ink Bottle, Cap station set
Cleaning the Maintenance Parts Around the Head, Suction Cap
Nozzle Refresh
Pre-Storage Maint.
Supply Status
Displays the amount of wear and the model number for each consumable item.
U “Options and Consumable Products” on page 119
Replacement Part Information
U “Replacement Part Information Menu” on page 102
Printer Status
U “Printer Status Menu” on page 103
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Control Panel Menu
87
Details of the Menu
General Settings Menu
* indicates default settings.
Item Parameter Explanation
Basic Settings
LCD Brightness
1 to 9 (9
*
)
Adjusts the brightness of the control panel display.
Sounds
Button Press 0 Sets the volume of the sounds when the power button and control
panel screen are operated.
1
*
2
3
Alert 0 Sets the volume of the sounds when hardware, such as the covers and
media loading lever, are operated.
1
2
*
3
Optional Alert
Volume 0 Sets the volume and the repetition of sounds when the specified print
length set in Print Length Alert is reached.
1
2
*
3
Repeat Off
Until Stopped
*
Completion Notice 0 Sets the volume of the sounds when print jobs or maintenance
operations are finished.
1
2
3
*
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Control Panel Menu
88
Item Parameter Explanation
Warning Notice
Volume 0 Sets the volume and the repetitions of sounds when it is time to replace
consumables.
1
2
*
3
Repeat
Off
*
Until Stopped
Error Tone
Volume 0 Sets the volume and the repetitions of sounds when an error occurs and
printing cannot continue.
1
2
3
*
Repeat Off
Until Stopped
*
Sound Type Pattern1 Sets the type of sounds. Sounds that are easy to hear in the printer's
operating environment can be set.
Pattern2
Pattern3
*
Sleep Timer
1 to 240 (15
*
)
minutes
Sets the length of time before the printer enters sleep mode when no
print jobs are received and no errors are detected. In sleep mode, heater
turns off, the control panel screen turns off, and the internal motors and
other components consume less power.
Press any button on the control panel to restore the screen display. The
printer is only fully reactivated when a print job is received, or when
another operation involving printer hardware is performed.
Wake from Sleep Set whether or not screen operations during sleep mode will return the
printer from sleep mode. When Off is selected, press the power button
to return from sleep mode.
Selecting Scheduled allows you to specify a time period, from 0:00 to
23:45 in 15 minute increments, when a screen operation will return the
printer from sleep mode.
Touch LCD Screen to Wake
On
*
Off
Scheduled 0:00 to 23:45
Date/Time Settings
Date/Time Sets the printer’s built-in clock. The time set here is displayed on the
Home screen. It is also used for job logs and the printer's status as
shown in Epson Edge Dashboard.
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89
Item Parameter Explanation
Daylight Saving
Time
Off (Winter)
*
Sets daylight saving time.
On (Summer)
Time Difference -12:45 to +13:45 Sets the time difference with coordinated universal time (UTC) in 15
minute increments. In network environments with a time difference, set
this as necessary when administrating the printer.
Language Japanese Select the language used in the control panel display.
English
*
French
Italian
German
Portuguese
Spanish
Dutch
Russian
Korean
Traditional Chinese
Simplified Chinese
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90
Item Parameter Explanation
Screen Customization
Background Color Gray Select the color scheme used in the control panel display. You can set a
color scheme that is easy to see in the environment in which the printer
is installed.
Black
*
White
Display Information While Printing
Progress Section
Overall
*
Sets the progress section of the progress bar displayed during printing
in the status display area on the home screen.
Select Overall to display the overall progress from print preparation to
print completion.
Select Preparation and Action to display the following progress
statuses.
❏ From print preparation to print start (pre-heating the heater and
print head warm-up)
❏ From print start to print completion
Preparation and
Action
Supplementary
Information
Printed Length Sets the supplementary information displayed during printing in the
status display area on the home screen.
Remaining Print
Length
*
Throughput(m/h) /
(ft/h)
Throughput(m
2
/h) /
(sqft/h)
Time until media
replacement
Pass Mode
Keyboard
QWERTY
*
Select the keyboard layout for the text input screens that are displayed,
such as when inputting names to register Media Settings.
AZERTY
QWERTZ
Unit Settings
Length Unit
m
*
Choose the units of length used in the control panel display and when
printing test patterns.
ft/in
Temperature
°C
*
Choose the temperature units used in the control panel display.
°F
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91
Item Parameter Explanation
Printer Settings
Margins
Right Margin
3 to 25 mm (5
*
)
(0.12 to 0.98 inch
[0.20
*
])
Set the margin from the right edge of the media when it is loaded in the
printer (media viewed from the rear of the printer). See the following for
details.
U “Printable Area” on page 49
Left Margin
3 to 25 mm (5
*
)
(0.12 to 0.98 inch
[0.20
*
])
Set the margin from the left edge of the media when it is loaded in the
printer (media viewed from the rear of the printer). See the following for
details.
U “Printable Area” on page 49
Margin Between Pa-
ges
0 to 999 mm (10
*
)
(0.00 to 39.33 inch
[0.39
*
])
Sets the margin between printed pages. For single-page print jobs, this
is the margin placed between jobs.
Width Adjustment -10.0 to 10.0 mm
(0
*
)
(-0.394 to 0.394 inch
[0.00
*
])
You can adjust a margin between pages. Even after making
adjustments, the size of the margin may change, depending on the
media and usage environment.
The margin increases when the number is moved in the + direction, and
decreases when the number is moved in the - direction.
U “Printable Area” on page 49
Print Start Position
0 to 1000 mm (0
*
)
(0.00 to 39.37 inch
[0.00
*
])
Set this when you want to print further inside than the Left Margin
setting, for example, if you want to print at the center of the media
width. When media is loaded into the printer (media viewed from the
back of the printer), the margin from the left edge of the media is the
sum of the Left Margin and the Print Start Position set values.
See the following for details.
U “Printable Area” on page 49
Auto Rewind Media
After Printing
On
*
The end of the printed media is automatically rewound after printing is
finished, allowing you to continue printing without wasting media.
If you want to continue printing without rewinding the end of the
media, set this option to Off.
Note, however, that the end margin will increase by approximately 100
mm (about 3.94 in.).
Off
Job Connection
On
*
When set to On, printing continues without rewinding the end of the
media onto the platen until all connected jobs have been printed. There
are no operations between jobs so the total printing time is that much
shorter.
Connected print jobs are a series of jobs in which the print job data is
sent from the computer to the printer as soon as the previous print job
data has been sent from the computer and received by the printer. If the
pass mode is different between the preceding and following print jobs,
the jobs are not connected.
Off
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Item Parameter Explanation
Media Detection
Width Detection
On
*
Select whether or not (On)/(Off) the media width is detected. Try
setting this to Off if media width errors are displayed when printing
even though the media is correctly loaded. However, we recommend
setting this to On when using the printer. Changed settings are
reflected when the media is reloaded.
Off
Media Width 300.0 to 1625.6 mm
(300.0
*
)
(11.81 to 64.00 inch
[11.81
*
])
When Width Detection is set to On, the value that is automatically read
from the media loaded in the printer is displayed.
When Width Detection is set to Off, enter the exact width of the media
that is loaded in the printer.
If the correct media width is not set, the printer may print beyond the
edges of the media. Ink used outside the edges of the media will stain
the inside of the printer.
Changed settings are reflected when the media is reloaded.
End Detection
On
*
Select whether or not (On/Off) the end of the media is detected. Try
setting Off if media out errors are displayed when printing even though
the media is correctly loaded. However, we recommend setting this to
On when using the printer.
Off
Detect Paper Skew On Select whether the printer will stop printing and display an error (On) or
whether the printer will continue printing (Off) when skewed media is
detected. We recommend setting this to On when loading media
without using the media edge plates, such as when printing on thick
media.
Off
*
Nozzle Check between Pages
On When On is selected, a nozzle check pattern is printed periodically at
the specified timing. When printing is complete, you can visually
inspect the check pattern to determine whether there are any stripes or
unevenness in the preceding or following printout.
Select either Print Length, Print Page, or Print Duration to set the
timing for printing the check pattern.
Execution Timing
Print Length
1 to 9999 m (99
*
)
(3.28 to 32805.12 ft
[324.80
*
])
Print Page 1 to 9999 pages
(99
*
)
Print Duration 1 to 9999 minutes
(99
*
)
Off
*
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Item Parameter Explanation
Information Printing at Media Cut
Media Remaining
Information
On Prints information, such as the remaining amount of media, when
media is removed or replaced.
When Media Remaining Information is set to On, the following
information is printed on the unused side from the cut position. To print
the value for the remaining amount of media, make sure Remaining
Amount Management in Media Settings is also set to On.
❏ Model: Model of the printer
❏ Serial No.: Serial number of the printer
❏ Print Date: Date and time of printing
❏ Bank No.: Media setting number when printing
❏ Media Type: Media type registered to the media number when
printing
❏ Media Width: Automatically detected value of media width
❏ Remaining Amount: Remaining amount of media
Off
*
Print Position
Right
*
Center
Inside Light
Auto
*
Select whether to turn the light inside the printer cover on/off
automatically (Auto) or whether to use the control panel operations as
necessary (Manual).
Auto: The light turns on automatically for operations that need light,
such as printing, and turns off when the operation is complete.
Manual: You need to press the
(Inside Light button) on the control
panel to turn the light on/off.
Manual
Optional Alert
Print Length Alert When Print Length Alert is set to On, you will receive a message and
notification sound when the set print length is reached. The print
length is only measured during printing. (Including blank spaces
between jobs and between pages, and when proceeding to drying after
printing)
The print length is reset when any of the following actions are
performed.
❏ Moving the media loading lever to release the media
❏ Pressing
(feed media to cutting position) on the control panel
screen
❏ Changing the print length setting
❏ Turning off the printer
You can change the notification sound from Optional Alert.
On
Print Length 0.01 to 999.99 m
(0.70
*
)
(0.03 to 3280.81 ft
[2.29
*
])
Off
*
Exclusive Menu Resolve Nozzle
Deflection
Do not use this setting unless instructed to do so by your dealer or an
Epson support representative.
Using it without proper instructions may affect print quality and the
product's lifespan.
Restore Default Set-
tings
Network Settings Network Settings: Restores all the Advanced settings in the network
settings menu to their default setting values.
Clear All Data and Settings: Restores all menu settings to their default
setting values.
Clear All Data and
Settings
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Control Panel Menu
94
Item Parameter Explanation
Maintenance Setting
Nozzle Clog Detection and Auto Cleaning The printer automatically checks whether the print head nozzles are
clogged before and during printing. As a result of the check, nozzles
that cannot maintain normal print quality, due to the ink ejection
volume falling below a certain level, are detected as clogged nozzles.
Here, there are settings related to auto cleaning, which is to be
performed when clogged nozzles are detected. These settings apply to
the following.
❏ Automatic checking for clogged nozzles before and during
printing
❏ Auto Cleaning
Threshold of Clogged Nozzles Set the number of clogged nozzles at which point auto cleaning is
performed. You can set individual detection thresholds for White and
Color.
White 1 to 3200 (9)
Color 1 to 6400 (4)
Nozzle Clog Detection when Printing Set when the printer checks for clogged nozzles and what actions to
take if the number of clogged nozzles exceeds the Threshold of
Clogged Nozzles.
Detection Timing
Between Jobs
*
Set when to check for clogged nozzles.
❏ Between Jobs: It checks for clogged nozzles before the start of
each print job.
❏ When Detected: In addition to checking before each print job, it
also checks during printing.
When Detected
Actions when
Threshold Excee-
ded
Stop Printing Set the action to take when the number of clogged nozzles detected at
Detection Timing exceeds the Threshold of Clogged Nozzles.
❏ Stop Printing: If clogged nozzles are detected, a message appears
on the control panel screen, and printing is interrupted and the
printer stands by.
❏ Show Alert: If clogged nozzles are detected, a message appears on
the control panel screen, but printing continues without
interruption.
❏ Perform Auto Cleaning: If clogged nozzles are detected, the
printer automatically performs auto cleaning either before printing
starts or during printing.
Show Alert
*
Perform Auto
Cleaning
Max Retry for Auto
Cleaning
0
*
Set the number of times cleaning is repeated if nozzles are still clogged
after performing cleaning once.
1
2
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Control Panel Menu
95
Item Parameter Explanation
Nozzle Compensation
On
*
We recommend that this setting be left turned On.
When On is selected, if a nozzle becomes clogged during printing, the
printer uses other working nozzles to compensate for the missing ink
and continues printing.
Off
Periodic Cleaning When On is selected, cleaning is done at the interval selected for either
Print Duration, Print Page, or Print Length.
On
Execution Timing
Print Duration 1 to 9999 minutes
(100 minutes
*
)
Print Page 1 to 9999 Pages (50
Pages
*
)
Print Length
1 to 9999 m (25m
*
)
(3.28 to 32805.12 ft
[82.02 ft
*
])
Cleaning Level
Light
*
Medium
Off
*
Power On Cleaning
On
*
Set whether the printer automatically performs cleaning when the
power is turned on so as to keep the print head nozzles in optimum
condition.
Off
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Control Panel Menu
96
Item Parameter Explanation
Network Settings
Network Status Wired LAN Status You can view a summary of the selected Advanced settings.
When Print Status Sheet is selected, a list is printed.
Print Status Sheet
Advanced
Device Name Select a variety of network settings.
TCP/IP
Auto
*
Automatically sets the printer's IP address by using the DHCP function
of the router, for example.
Manual Select this option when assigning a fixed IP address to the printer, and
then enter the necessary information, such as the IP address and subnet
mask, to configure the settings.
Proxy Server Use If you are using a proxy server to connect from an intranet to the
internet, and you want to use functions such as firmware updates or
other functions that allow the printer to access the internet directly,
select Use and set the server name and port number.
Do Not Use
*
IPv6 Address
Enable
*
Select whether to enable or disable IPv6 functionality.
Disable
Link Speed & Du-
plex
Auto
*
If you are using 1000BASE-T Full Duplex, select Auto.
100BASE-TX Auto
100BASE-TX Half
Duplex
100BASE-TX Full
Duplex
10BASE-T Half
Duplex
10BASE-T Full
Duplex
Redirect HTTP to
HTTPS
Enable
*
Select whether to enable or disable the automatic redirection of HTTP
to HTTPS.
Disable
Disable IPsec/IP Filtering Use the pre-installed software Web Config to enable this setting.
You can only disable the setting from the control panel menu.
See the following for detailed information on starting Web Config.
U “Using Web Config” on page 34
Disable IEEE802.1X
Media Settings Menu
* indicates default settings.
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Control Panel Menu
97
Item Parameter Explanation
Current Settings
Media 01 XXXXXXXXXX to
50 XXXXXXXXXX
Choose the Media Settings to use. The registered name appears in
XXXXXXXXXX.
Media Type Displays the currently selected Media Type.
Media Width Selecting this item will take you to General Settings - Printer Settings
- Media Detection settings.
The media width recognized by the printer varies according to the
Media Detection - Width Detection settings.
U “General Settings Menu” on page 88
Advanced Settings You can change the Advanced Settings for the registered media
selected in Media.
See the following table for details on the setting content.
U “Media Management items” on page 99
Print Adjustments
Media Feed Adjust-
ment
Manual(Standard) In the following cases, you need to optimize the media settings.
❏ When media settings for EMX files are registered to the printer
❏ When changing Advanced Settings after saving Media Settings
To optimize the media settings, first perform Media Feed Adjustment,
and then Print Head Alignment.
Additionally, print results can be improved by performing Media Feed
Adjustment if banding is observed in print results; and by performing
Print Head Alignment if graininess is noticeable.
See the following for more information on each adjustment.
U “Media Feed Adjustment Procedure” on page 42
U “Print Head Alignment Procedure” on page 43
Manual(Measureme
nt)
Print Head Alignment
Media Management
01 XXXXXXXXXX to 50 XXXXXXXXXX Change the registered Media Settings.
U “Media Management items” on page 99
Press the
area to the right of Media Settings to copy the currently
selected settings to another media setting number, or initialize all
settings.
Remaining Amount Management
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Control Panel Menu
98
Item Parameter Explanation
Remaining Amount
Management
On When On is selected, you can set Remaining Amount and Remaining
Alert. Setting each item to manage the remaining amount makes it
easier to know when it is time to replace the media.
Once this is set to On, when you have loaded the media, you will be
prompted to enter the registered media settings number and the media
length (Remaining Amount).
Off
*
Remaining Amount 1.0 to 9999.9 m (100
m
*
)
(3.3 to 32808.1 ft
[328.1 ft
*
])
Sets the total length of the loaded media. You can set in increments of
0.1 m (0.1ft). The amount of media remaining is estimated based on the
length you set here and the length of the printout, and is displayed on
the Home screen.
Remaining Alert 1.0 to 999.5 m (5.0
m
*
)
(3.3 to 3279.2 ft
[16.4 ft
*
])
Sets a value at which point a warning message is displayed to inform
you that the remaining amount of media is too low. You can set in
increments of 0.1 m (0.1 ft).
Media Management items
When you select the Media Type when loading media, or download an EMX file using the supplied Epson Edge
Print PRO or Epson Edge Dashboard and register the media setting values to the printer, the media setting values
are already set to match the media being used and therefore do not need to be changed normally. When using
special media or when a problem such as head striking or banding is detected in printing results, change the
default.
The default settings for each of the following items differ depending on the content set in Media Type.
Item Parameter Explanation
Change Name Assign a name of up to 20 characters to the Media Settings being
saved. Using distinctive names makes it easier to select banks for use.
Media Type Film Select the Media Type that matches the type of media you have
loaded. The printer stores the optimum media settings according to
the Media Type. When the Media Type is changed, each setting for
media registered to the current media setting number changes to the
value for the Media Type after changing.
U “Media Settings List for Each Media Type” on page 125
Paper/Others
Advanced Settings In most situations, use the values set for each media type as they are.
When using special media or when a problem such as head striking
or banding is detected in printing results, change the default.
Heater
Heater On Select whether or not (On/Off) to use the heater. When this is set to
Off, the heater does not heat up even when a print job is received or
when you press Preheat Start on the home screen/heater
temperature settings screen.
Off
Temperature 30 to 50 °C (86 to
122 °F)
The heater heats up to the temperature set here when a print job is
received or when you press Preheat Start on the home screen/heater
temperature settings screen.
SC-G9000 Series User's Guide
Control Panel Menu
99
Item Parameter Explanation
Drying Time per Pass 0.0 to 10.0 Secs Set the time, in the range of 0.0 to 10.0 seconds, to stop feeding the
media to allow the ink to dry after printing one pass. The time needed
for the ink to dry varies with ink density and the media used. If the ink
blurs on the media, set a longer time for drying the ink. Increasing the
drying time increases the time needed to print.
Platen Gap 1.7 Set the Platen Gap (the distance between the print head and the
media).
In most situations, use the values set for each media type as they are.
If the print results are scratched or smudged, they may be improved
by setting a larger value. However, choosing a larger gap than
required may result in ink stains inside the printer, reduced print
quality, or shorter product life.
2.0
2.5
Feeding Tension Lv1 to Lv4 In most situations, use the values set for each Media Type as they are.
Increase tension if creases appear in the media during printing. The
higher the value, the greater the tension.
Paper Suction Lv0 to Lv10 Set the strength of the suction by the platen on the media. The
higher the value, the greater the suction.
In most situations, use the values set for each Media Type as they are.
If the media is wavy on the platen, increase the set value.
If graininess or out-of-focus characteristics are detected in printing
results obtained using thin or soft media or if the media is not fed
normally, reduce the set value.
Head Movement Range Data Width Choose the range over which the print head moves during printing.
Data Width: The print head moves within the range of the print
data's width. Restricting the extent of the print heads' movement
increases print speed.
Printer Width: The print head moves within the range of the printer's
maximum media width. Select this option for more even print results
with less variation.
Media Width: The print head moves within the range of the width of
the media that is loaded.
Printer Width
Media Width
SC-G9000 Series User's Guide
Control Panel Menu
100
Item Parameter Explanation
Pressure Roller Load Light In most situations, use the values set for each Media Type as they are.
If the following occurs when printing, you may be able to eliminate
the problem by changing the Pressure Roller Load to Light.
❏ Wrinkling around the pressure rollers.
❏ Staining due to the media striking the print head.
❏ Pressure rollers leaving marks on the media.
Medium
Strong
Skew Reduction On Select whether or not (On/Off) the printer performs operations to
correct media skew (media fed skewed) when media is loaded.
Normally, leave this On. Set this to Off if the media shows marks from
the rollers due to skew corrections.
Off
Roll Winding Direction Printable Side Out Set this according to the winding specifications of the media being
loaded.
Printable Side In
Reduce Print Streak Off Normally, leave this Off.
If streaks occur in the vertical or diagonal direction in the print results,
they may become less noticeable if you adjust this setting.
Light
Medium
Heavy
Maintenance Menu
* indicates default settings.
Item Explanation
Print Head Nozzle Check Print a pattern, and then check the status of the nozzles for the print
head. Inspect the pattern visually and perform Head Cleaning if you
detect any missing colors.
See the following for details.
U “Nozzle Check and Head Cleaning” on page 72
The settings displayed in Print Position differ depending on the width
of the media loaded in the printer and the Width Detection setting.
Print Position Right
Center
Left
Head Cleaning
Auto Cleaning Execute Head Cleaning. Perform Auto Cleaning first. If this does not
clear the clogs, perform Cleaning (Light), then Cleaning (Medium),
and then Cleaning (Heavy).
U “Nozzle Check and Head Cleaning” on page 72
If nozzles are still clogged even after performing Cleaning (Heavy),
check the following for information on what to try next.
U “If nozzles are still clogged even after performing Cleaning
(Heavy)” on page 74
Cleaning (Light) White
Color
Cleaning (Medium) Select Nozzles
All Nozzles
Cleaning (Heavy) Select Nozzles
All Nozzles
SC-G9000 Series User's Guide
Control Panel Menu
101
Item Explanation
Replace Maintenance
Parts
Head Cleaning Set If you are replacing maintenance parts before the message indicating
that it is time to replace the maintenance parts appears on the control
panel's screen, do so from this menu.
Waste Ink Bottle
Cap station set
Cleaning the Mainte-
nance Parts
Around the Head Start cleaning the selected parts. See the following for more
information on cleaning.
U “Cleaning Around the Print Head” on page 57
U “Cleaning the Suction Caps” on page 59
Suction Cap
Nozzle Refresh Do this only when the lines in the nozzle check pattern are vertically
misaligned.
U “Cleaning the Surface of the Nozzles (Nozzle Refresh)” on page 78
Pre-Storage Maint. Always perform pre-storage maintenance if the printer will not be used
(and will be switched off) for one month or more. See the following for
more information.
U “Pre-maintenance When Not Using the Printer for an Extended
Period” on page 75
Replacement Part Information Menu
Item Explanation
Pump Cap Unit
Contact your dealer or Epson Support for assistance.
Air Unit Upper
Air Unit Lower
Pump Unit Upper
Pump Unit Lower
Ink Tube
Carriage Motor
PF Motor
Carriage FFC
Circulation Pump Unit
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Control Panel Menu
102
Printer Status Menu
Item Explanation
Firmware Version Displays the selected information.
If you set the printer name using Epson Edge Dashboard supplied with
this printer, that name is displayed in Printer Name.
Printer Name
Fatal Error Log
Operation Report Total Print Area
Total Media Feed
Length
Total Carriage Pass
SC-G9000 Series User's Guide
Control Panel Menu
103
Problem Solver
When a Message is Displayed
If one of the following messages is displayed, read and follow the instructions below.
Messages What to do
Failed to inspect the condition of nozzles.
Cannot run "Auto Cleaning".
Select cleaning strength manually and
run Cleaning.
The printer has exceeded the temperature at which printer operations are
guaranteed. Adjust the temperature of the room, to start using the printer
again.
U “Specifications Table” on page 130
The media cannot be recognized. Raise
the media loading lever, remove the
media, and then reload the media. See
your documentation for details.
Check the following three points in the following order.
Is the media width at least 300 mm?
The printer only supports media with a width of 300 mm or more. Media
narrower than this cannot be used.
Are the media edge plates or platen dirty?
Media cannot be detected correctly if the media edge plates or the surface of
the platen are soiled with white ink. See the following to perform cleaning.
U “Daily Cleaning” on page 56
If the dirt cannot be completely removed even after cleaning, try moving the
less dirty edge plate to the right side of the printer.
Is the area around the print head dirty?
If the area around the print head is dirty, the media cannot be detected
correctly. See the following to perform cleaning.
U “Cleaning Around the Print Head” on page 57
If the media width is not detected correctly even after performing all
troubleshooting steps above, purchase new media edge plates.
If new media edge plates are not immediately available, set Width Detection
to Off in General Settings - Printer Settings - Media Detection, and manually
enter the correct Media Width for the loaded media.
The combination of the IP address and
the subnet mask is invalid.
For details, see your documentation.
Make sure you have entered the correct values for the IP address and the
default gateway.
If you do not know the correct values, contact your network administrator.
Recovery Mode Firmware update failed, and the printer started in recovery mode. Follow the
steps below to update the firmware again.
1. Connect the computer and the printer with a USB cable (updates cannot be
performed over a network connection when the printer is in recovery mode).
2. Download the latest firmware from the Epson website, and then start the
update.
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Problem Solver
104
When a Maintenance Call/Printer Error Occurs
Error messages What to do
Maintenance Request: Replace Parts
Soon
XXXXXXXX
A part used in the printer is nearing the end of its service life.
Contact your dealer or Epson Support and tell them the maintenance request
code.
You cannot clear the maintenance request until the part is replaced. A printer
error occurs if you continue to use the printer.
Maintenance Request: End of Parts
Service Life
XXXXXXXX
Printer error.
Turn the power off and on again.
For details, see your documentation.
XXXXXX
Printer errors are displayed in the following situations.
❏ The power cable is not connected securely
❏ An error that cannot be cleared occurs
When a printer error occurs, the printer automatically stops printing. Turn off
the printer, disconnect the power cable from the outlet and from the AC inlet
on the printer, and then reconnect. Turn on the printer again.
If the same call for service is displayed on the LCD panel after turning the
printer off and on several times using the procedure above, contact your dealer
or Epson Support for assistance. Tell them the call for service code is "XXXXXX".
The Take In Media Holder cannot be
recognized.
Turn off the power and check whether
the Take In Media Holder is connected
correctly.
XXXXXX
Turn off the printer, disconnect and reconnect the communication cable
connector for the media feeding unit, and then turn the printer back on.
If the same call for service is displayed on the LCD panel after turning the
printer off and on several times using the procedure above, contact your dealer
or Epson Support for assistance. Tell them the call for service code is "XXXXXX".
SC-G9000 Series User's Guide
Problem Solver
105
Troubleshooting
You Cannot Print (Because the
Printer Does Not Work)
The printer does not turn on.
o
Is the power cable plugged into the
electrical outlet and the printer?
Make sure the power cable is securely plugged into
the printer.
o
Is there any problem with the electrical
outlet?
Make sure your outlet works by connecting the
power cable for another electric product.
The printer is not communicating
with the computer.
o
Is the cable plugged in properly?
Make sure the printer's interface cable is securely
plugged into the correct terminal of the computer
and the printer. Also, make sure the cable is not
broken nor bent. If you have a spare cable, try
connecting with the spare cable.
o
Does the interface cable meet the required
specifications?
See the "Interface" section in the Specifications
table.
U “Specifications Table” on page 130
o
When using a USB hub, is it being used
correctly?
In the USB specification, daisy-chains of up to five
USB hubs are possible. However, we recommend
that you connect the printer to the first hub
connected directly to the computer. Depending on
the hub you are using, the operation of the printer
may become unstable. If this should occur, plug the
USB cable directly into your computer's USB port.
o
Is the USB hub recognized correctly?
Make sure the USB hub is recognized correctly on
the computer. If it is, disconnect the USB hub from
the computer and connect the computer directly to
the printer. Ask the USB hub manufacturer about
USB hub operation.
You cannot print over a network.
o
Are the network settings correct?
Ask your network administrator for the network
settings.
o
Connect the printer directly to the
computer using a USB cable, and then try to
print.
If you can print via USB, there are some problems on
the network environment. Ask your system
administrator, or refer to the manual for your
network system. If you cannot print via USB, see the
appropriate section in this User's Guide.
o
Is the network connection unstable?
Turn off the router, wait for about 10 seconds, and
then turn it on again.
The printer has an error.
o
View the message displayed in the control
panel.
U “Control Panel” on page 16
U “When a Message is Displayed” on page 104
SC-G9000 Series User's Guide
Problem Solver
106
The Printer Sounds Like It Is
Printing, but Nothing Prints
The print head moves, but nothing
prints.
o
Confirm the printer operation.
Print a nozzle check pattern. Because a nozzle check
pattern can be printed without connecting to a
computer, you can check the printer functionality
and status.
U “How to Print a Nozzle Check Pattern” on
page 73
Check the next section if the nozzle check pattern is
not printed correctly.
The nozzle check pattern is not
printed correctly.
o
Has the printer been left unused for a long
time?
If the printer has not been used for a long time, the
nozzles may have dried up and clogged.
Steps to take when the printer has not been used for
a long time U “Notes When Not Using the Printer”
on page 25
If none of the above are applicable, the nozzles may be
clogged. Take these measures:
1. Perform Head Cleaning
See the following to perform Head Cleaning, and then
check whether the clogged nozzles were cleared.
U “Nozzle Check and Head Cleaning” on page 72
2. Clean around the print head
See the following to clean around the print head. After
finishing cleaning, perform Head Cleaning again, and
then check whether the clogged nozzles were cleared.
U “Cleaning Around the Print Head” on page 57
3. Clean around the suction caps
See the following to clean around the suction caps.
When cleaning, be sure to check the following two points
as well.
❏ Is there any lint on the surface of the flushing pad?
❏ Has any ink collected inside the capping station?
After you finish cleaning, perform Head Cleaning again,
and then check whether the clogged nozzles were
cleared.
U “Cleaning the Suction Caps” on page 59
4. If the problem is not cleared after trying
measures 1 to 3
Contact your dealer or Epson Support.
The Prints Are Not What You
Expected
Print quality is poor, uneven, too
light, too dark, noticeable grainy,
the colors are unexpected, or ink
runs/bleeds.
o
Are the print head nozzles clogged?
If the nozzles are clogged, specific nozzles do not
fire ink and the print quality declines. Try printing a
check pattern.
U “How to Print a Nozzle Check Pattern” on
page 73
SC-G9000 Series User's Guide
Problem Solver
107
o
Perform Print Adjustments.
There is a slight gap between the print head and the
media, so the colors may be applied in slightly
different positions due to the following factors.
❏ Difference in the direction the print head is
moving (right to left or left to right)
❏ Temperature and humidity
❏ Inertial force of movement of the print head
The color position differences may cause the print
results to show obvious graininess or to appear
out-of-focus.
Also, large discrepancies in the feed amount cause
banding (horizontal banding, tint unevenness, or
stripes).
Performing Print Adjustments can reduce these
printing problems. See the following for details.
When graininess is noticeableU “Print Head
Alignment Procedure” on page 43
When banding is visibleU “Media Feed
Adjustment Procedure” on page 42
o
Are you using a genuine Epson ink supply
unit?
This printer has been developed for use with
genuine Epson ink. If you use non-Epson ink,
printouts may be faint, or the remaining ink level
may not be detected correctly, causing the color to
change. Be sure to use the correct ink supply unit.
o
Are you using an old ink supply unit?
The print quality declines when an old ink supply
unit is used. Replace the old ink supply unit with a
new one. Use all of the ink in the ink supply unit
before the date printed on the package or within a
year of installing the ink supply unit in the printer,
whichever is sooner.
o
Is the heater at the correct temperature?
If ink drips from the media or powder adheres
outside the print area, increase the heater's
temperature. Note, however, that setting the
temperature too high can cause the media to curl,
making it more likely to rub against the print head.
Increase the temperature gradually.
Conversely, if powder adheres poorly, try lowering
the heater's temperature slightly.
U “Media Settings Menu” on page 97
In addition, the heater may require some time to
reach the desired temperature if the ambient
temperature is low. The heater may also not have
the desired effect after reaching the selected
temperature if the media is too cold. Allow the
media to warm to room temperature before use.
o
Is the ink density appropriate?
Setting the ink density too high can cause ink to
bleed or drip from the media. Optimize the ink
density by using your software RIP.
o
Are media settings correct?
Confirm that the media settings in the software RIP
or on the printer match the media actually in use.
o
Are you printing with Head Movement
Range set to Data Width?
When Head Movement Range is set to Data Width
in the settings menu, the print quality may slightly
decrease in exchange for faster speed. For higher
printing quality, set Head Movement Range to
Printer Width or Media Width.
U “Media Settings Menu” on page 97
o
Are you comparing the printing results to
the image on the display monitor?
Since monitors and printers produce colors
differently, printed colors will not always match
on-screen colors perfectly.
o
Was a printer cover opened during printing?
Opening the printer cover or maintenance cover
during printing causes the print head to stop
abruptly, resulting in uneven colors. Do not open
the covers while printing is in progress.
SC-G9000 Series User's Guide
Problem Solver
108
o
Have you shaken the ink supply units?
The ink supply units for this printer contain pigment
ink. Shake the units thoroughly before installing
them in the printer. To maintain optimum print
quality, we recommend removing and shaking the
installed White ink supply unit at the start of every
working day and every 24 hours (when a message is
displayed), and the other colors once every three
weeks.
U “Shaking the Ink Supply Units Periodically” on
page 71
o
Is an ink low message displayed on the
control panel?
The print quality may decline when the ink is low.
We recommend replacing the low ink supply units
with new ones. If there is a difference in color after
replacing an ink supply unit, try performing Head
Cleaning a few times.
o
Are you printing in a high-humidity
environment?
If you are printing in a high-humidity environment,
the media surface may absorb moisture, which can
cause bleeding (color mixing). If the humidity in the
room is high, reduce the humidity to the
recommended range of 40 to 60% before printing.
The print is not positioned properly
on the media.
o
Is the media loaded correctly and are the
margins correct?
If the media is not loaded correctly, the results may
be off center or part of the data may not be printed.
Also, check that the correct settings are selected for
the Right Margin, Left Margin, and Print Start
Position in the settings menu.
U “Loading Media” on page 39
U “General Settings Menu” on page 88
o
Is the media skewed?
If the media is not loaded correctly, the media may
skew and the print position may be displaced. When
pulling out the media, hold the center of the media
in one hand, pull it straight out, and reload it
correctly.
U “Loading Media” on page 39
o
Is the media wide enough for the print
data?
Although printing normally stops if the print image
is wider than the media, data will be printed beyond
the edges of the media if Off is selected for Width
Detection in the settings menu. Choose On for
Width Detection in the settings menu.
U “General Settings Menu” on page 88
o
Are the media edge plates or top of the
platen stained white?
The media position and width cannot be detected
correctly if the media edge plates or the platen are
stained with ink. Clean them promptly if they are
stained.
U “Daily Cleaning” on page 56
Vertical ruled lines are misaligned.
o
Is the print head misaligned?
If the print head is misaligned, ruled lines may be
misaligned accordingly. When vertical ruled lines are
misaligned, select Print Head Alignment to adjust
the alignment.
U “Print Head Alignment Procedure” on page 43
The printed surface is scuffed or
soiled.
o
Is the media too thick or too thin?
Check the media specifications to determine
whether it can be used with the printer. If you are
using a software RIP, contact the manufacturer for
information on the settings and media that can be
used.
SC-G9000 Series User's Guide
Problem Solver
109
o
Is the media curling on the heater?
Certain types of media may develop waves under
some conditions (humidity and temperature) while
installed in the printer. If a wave has developed,
press the
button in the control panel to feed the
media and avoid the affected area. We recommend
that you lower the temperature and humidity to
prevent waves from developing.
Also, if the heater's temperature setting is too high,
the media will curl, making it more likely to rub
against the print head. Lower the heater's
temperature.
U “Media Settings Menu” on page 97
o
Is the media wrinkled or creased?
Do not use old media or media with creases in it.
Use new media.
o
Is the print head scuffing the edge of the
media?
Widen the setting for the Top Margin in the Printer
Settings menu.
U “General Settings Menu” on page 88
o
Is the bottom edge of the media getting
scratched?
Depending on the content of the print data, the
bottom edge of the printable surface may rub.
In this situation, increase the Margin Between
Pages in the Printer Settings menu, or add a bottom
margin to the print data in the RIP.
U “General Settings Menu” on page 88
U “Printable Area” on page 49
o
Does the interior of the printer need
cleaning?
The platen, media edge plates, or pressure rollers
may be dirty. See the following to clean each part.
Clean the Platen and media edge platesU “Daily
Cleaning” on page 56
U “Cleaning the Pressure Rollers” on page 77
o
Are the suction caps dirty?
The printed surface may be soiled from dripping ink
if clumps of ink or dust are stuck around the suction
caps. Clean the suction caps.
U “Cleaning the Suction Caps” on page 59
o
Clean around the print head.
If the printing surface is dirty even after performing
cap cleaning, dust may have accumulated around
the print head nozzles. Clean around the print head.
U “Cleaning Around the Print Head” on page 57
The reverse side of the printed
media is soiled.
o
Choose On for Width Detection in the menu.
Although under normal circumstances printing
stops if the print image is wider than the media,
when Off is selected for Width Detection in the
General Settings menu, the printer may print
beyond the edges of the media and stain the inside
of the printer.
Changed settings take effect when the media is
reloaded.
U “General Settings Menu” on page 88
The media is rubbing against the
print head.
Check the following items in the order shown and take
the appropriate action for any that apply. If multiple
items apply, perform all necessary actions.
SC-G9000 Series User's Guide
Problem Solver
110
o
Are the media edge plates loose or tilted?
The media may not be loaded straight. If the media
is not loaded straight, it can cause the media to
skew and rub against the print head. Note the
following points when loading media.
❏ Hold the center of the media with one hand,
and pull it straight out to the edge of the
heater
❏ Do not pull the media with both hands
U “Loading Media” on page 39
o
Are you following the “Notes When
Handling Media” and “Notes on Loading
Media”?
Media with the following characteristics cannot be
used in the printer.
❏ Media with uneven or curly edges
❏ Media showing creases, wrinkles, or stains
Also, check the following precautions.
U “Notes When Handling Media” on page 38
U “Notes on Loading Media” on page 38
o
Are the left or right edges of the media
floating above the heater?
If the positions of the printer (A) and the shaker (B)
are misaligned horizontally or vertically as shown
below, the media may not be transported straight
between the printer and shaker. Instead, it may
skew and rub against the print head. Align the
printer and shaker to ensure the media is fed
straight.
Also, even if the positions are aligned, the media
may skew if it is attached to the shaker at an angle.
Make sure the media is straight when you attach it
to the shaker.
o
Is the printer installed level?
If the bubble in the level gauge on the back of the
printer is off-center to either the left or right, the
printer is not level.
See the following to adjust the levelers accordingly.
SC-G9000 Series User's Guide
Problem Solver
111
Adjusting the levelers
Checking which adjuster to use
Check the state of the bubble in the level gauge on the
stand to determine whether you need to adjust the
front or rear leveler.
The diagram below shows the printer viewed from the
left side.
If the bubble is shifted to the right:
Adjust the rear-side leveler.
If the bubble is shifted to the left:
Adjust the front side leveler.
Adjustment Procedure
The following steps are explained using the example of
adjusting the front left leveler. The adjustment
procedure is the same for all of them.
A
Use the supplied wrench to turn the nut on the
underside of the leveler clockwise to lower the
leveler.
Lower the leveler until it touches the floor and
the caster lifts slightly off the floor.
B
Adjust the leveler while checking the level
gauge until the level gauge looks like the
image.
SC-G9000 Series User's Guide
Problem Solver
112
C
Turn the middle nut counterclockwise until it
reaches the upper nut of the leveler.
Once it reaches the upper nut, use the wrench
to tighten it securely.
The adjustment is complete when the bubble in
the level gauge looks like the
image.
o
Did you leave the media loaded for a long
time?
Media left in the printer may absorb moisture and
become wavy or curled, causing it to jam or rub
against the print head. If any part of the media is
wavy or curled, cut it off and do not use that portion
for printing.
o
Is the roll sagging?
If the roll is sagging by 3 mm or more, the sagging
part can become wrinkled, causing it to rub against
the print head.
If the sag is 7 mm or more, use different media.
If the sag is between 3 mm and 7 mm, see the
following to change the Platen Gap.
Changing the Platen Gap
A
Make sure the printer is ready to print, and
then press the following area on the home
screen.
B
Press Current Settings - Advanced Settings -
Platen Gap, and then select 2.5.
C
After changing the setting, press (Home)
to return to the home screen.
Next, see the following to optimize your media
settings.
U “Optimizing Media Settings” on page 41
SC-G9000 Series User's Guide
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113
o
Are there any wrinkles in the media near the
pressure rollers on either the left or right
edge?
If the media is jammed in the pressure rollers,
remove the media and load it again.
When removing the media, do not move it while the
roll holders are still inserted.
When loading the media, pay attention to the
positions of the rollers and the edges of the media.
U “Replacing Media That is Not Expended” on
page 46
U “Loading Media” on page 39
If the problem is not cleared after executing all the
above measures, contact your dealer or Epson
Support.
There are ink drops or streaks on the
media.
Dry air, static electricity, and lint or dust accumulation
around the print head are the primary causes of this
problem. Take the following measures until the
problem is resolved.
1. Print under the recommended environmental
conditions
The recommended conditions are as follows:
❏ Temperature: 20 to 25°C (68 to 77°F)
❏ Humidity: 40 to 60% (without condensation)
There are also additional requirements regarding the
installation location. Please check below to ensure that all
requirements have been met.
U “Suitable Installation Locations” on page 121
2. Perform Head Cleaning
U “Performing Head Cleaning” on page 74
3. Clean the platen, media edge plates, and the
area around the print head
U “Daily Cleaning” on page 56
U “Cleaning Around the Print Head” on page 57
4. Clean the suction caps
If the problem is not resolved after step 3, there may be
lint on the suction caps.
U “Cleaning the Suction Caps” on page 59
SC-G9000 Series User's Guide
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114
If the problem is not cleared after executing all the
above measures, contact your dealer or Epson
Support.
Color ink and white ink are mixing or
dripping/White ink is uneven/
Surface after fabric transfer is rough
(noticeable granular lumps).
Normal
Mixing Ink dripping Uneven
Normal (after transfer) Roughness (after
transfer)
Take the following measures until the problem is
resolved.
SC-G9000 Series User's Guide
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115
1. Print under the recommended environmental
conditions
The recommended conditions are as follows:
❏ Temperature: 20 to 25°C (68 to 77°F)
❏ Humidity: 40 to 60% (without condensation)
There are also additional requirements regarding the
installation location. Please check below to ensure that all
requirements have been met.
U “Suitable Installation Locations” on page 121
2. Optimize ink coverage
When printing with increased ink density via software RIP,
adjust to the appropriate ink volume.
Use Epson Edge Print PRO, provided with the product, to
perform the following:
Click Tool menu - Manage Preset - Manage Print Info to
edit print quality settings, then adjust the Color to
reduce ink coverage.
For details on Epson Edge Print PRO, see the online help.
If the problem is not cleared after executing all the
above measures, contact your dealer or Epson
Support.
Text appears blurry or thick, the
white underbase is showing outside
the image, or horizontal stripes or
unevenness are noticeable in filled
areas.
When you observe these problems in the print results,
print a nozzle check pattern to identify the cause of
the problem.
U “How to Print a Nozzle Check Pattern” on page 73
Normal Text is blurry
Normal The white underbase is
showing outside the
image
Normal Unevenness
There is not enough white or the
white is uneven in the print results.
o
Are the print head nozzles clogged?
If the nozzles are clogged, nozzles do not fire ink
and the print quality declines. Print a nozzle check
pattern.
U “How to Print a Nozzle Check Pattern” on
page 73
o
Have you shaken White ink supply units?
Because the ink particles in White ink can sediment
easily, the White ink needs to be shaken at the start
of every working day and every 24 hours (when a
message is displayed). Remove and thoroughly
shake the ink supply unit(s).
U “Shaking the Ink Supply Units Periodically” on
page 71
If the above measures do not improve the whiteness or
if none of the solutions above apply, follow the steps
below to perform Cleaning (Heavy).
SC-G9000 Series User's Guide
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116
c
Important:
If the room temperature is high, the nozzles may
still be clogged even after performing Cleaning
(Heavy).
Cleaning (Heavy) should be performed at 25°C or
lower (but at a temperature still within the
required operating range).
A
Confirm that the power is turned on, press
(Maintenance), and then press Head Cleaning
- Cleaning (Heavy) - Select Nozzles.
B
Select all the WH rows (White rows), and then
press OK.
If the whiteness does not improve even after
performing Cleaning (Heavy) one or two times,
contact your dealer or Epson Support.
Media
Media Jams.
o
Is media curled, folded, curved, creased, or
wavy?
Cut and remove the curled, folded, curved, creased,
or wavy part.
U “Cutting media” on page 46
o
Did you leave the media loaded for a long
time?
The pressure rollers may crease media left in the
printer, or the media may become wavy or curled.
o
Is the media too thick or too thin?
❏ Check the media specifications to determine
whether it can be used in the printer.
U “Supported Media” on page 121
❏ For information on how to configure print
settings using the software RIP, contact the RIP
manufacturer.
o
Is Paper Suction set too high?
In the media settings, reduce Paper Suction (the
force that sucks media down the media path).
U “Media Settings Menu” on page 97
Removing Jammed Media.
Check the error displayed on the control panel screen,
and then follow the on-screen instructions to remove
the media.
c
Important:
Stop using the printer if the media edge plates
become deformed. Continuing to use the printer
with deformed media edge plates may cause
damage to the pressure rollers and print head.
Contact your dealer or Epson Support for
assistance.
Caution:
Be careful not to trap your hands or fingers when
opening or closing the printer cover. Failure to
observe this precaution could result in injury.
Printing does not stop even when
the media runs out.
o
Is the setting for detecting the end of the
media set to Off?
If the End Detection setting in the Printer Settings
menu is set to Off, the printer may not be able to
detect when the media has run out.
U “General Settings Menu” on page 88
SC-G9000 Series User's Guide
Problem Solver
117
Others
Heater automatically turns off
o
The Heater turns off if no print job is received for
some time and no errors occur. You can change the
time until the heater automatically switches to off in
Sleep Timer from the settings menu. U “General
Settings Menu” on page 88
The heater will reactivate when a print job is
received or preheating starts.
The control panel display keeps
turning off.
o
Is the printer in sleep mode?
When no operations are performed on the printer
for the time set in Sleep Timer in the setup menu,
the printer enters sleep mode. You can change the
setting in the General Settings menu.
U “General Settings Menu” on page 88
Sleep mode is canceled when a print job is received,
the media loading lever is used, or another
operation involving printer hardware is performed.
The administrator password has
been forgotten.
o
Contact your dealer or Epson Support.
The red light is on inside the printer.
o
This is not a failure.
The light may turn on during operation.
SC-G9000 Series User's Guide
Problem Solver
118
Appendix
For the latest information, see the Epson Web site. (as of Dec, 2025)
Options and Consumable Products
Ink Supply Units
Color name Product number
SC-G9000/SC-G9060 SC-G9030/SC-G9040 SC-G9070
Black T57U1 T57X1 T57S1
Cyan T57U2 T57X2 T57S2
Magenta T57U3 T57X3 T57S3
Yellow T57U4 T57X4 T57S4
White T57UA T57XA T57SA
Maintenance Liquid T57UB T57XB T57SB
Epson recommends the use of genuine Epson Ink Supply Units. Epson cannot guarantee the quality or reliability of
non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may
not be displayed, and use of non-genuine ink is recorded for possible use in service support.
Others
Product name Product
number
Explanation
Cleaning Ink Supply Unit T57Y1 Use to perform Pre-Storage Maint..
Waste Ink Bottle C13S210071 This is the same as the waste ink bottle supplied with the printer.
Head Cleaning Set C13S210181/
C13S400269
The following consumable items are included in one maintenance
set.
❏ Wiper unit (x1)
❏ Flushing pad (x1)
❏ Gloves (x2)
Cap station set C13S210182/
C13S400270
This set includes a replacement Capping Station (x1) and gloves
(x2).
Maintenance Kit T7362 This is equivalent to the Maintenance Kit included with the product.
Nozzle Refresh Tool C13S210183/
C13S400271
Use this to perform Nozzle Refresh (cleaning the surface of the
nozzles).
SC-G9000 Series User's Guide
Appendix
119
Supported Media
The following media can be used with the printer.
Print quality is greatly affected by the type and quality
of media used. Choose a media suited to the task at
hand. For information on use, refer to the
documentation supplied with the media or contact the
manufacturer. Before buying media in large quantities,
try printing on a smaller sample and check the results.
c
Important:
Do not use media that is wrinkled, scuffed, torn,
or dirty.
Roll media
Roll core size 2 or 3 inch
Roll outer
diameter
Max. 250 mm (9.84 in.)
Media width 300 mm (11.8 inches) to 1625 mm (64
inches)
Media
thickness
0.5 mm (0.02 in.) or less
Roll weight Up to 45 kg (99 lb)
Moving and Transporting
the Printer
This section describes how to move and transport the
product.
Suitable Installation Locations
Install this printer in a location that meets the
following guidelines.
❏ A stable location that is flat and does not transmit
vibrations, with sufficient space around it, as
shown in the illustration.
Tips:
When using the printer with the shaker, set them up so
the edge of the media is on the right side when viewed
from the front. The center of the label shown below
(enclosed area) serves as a guide to the edge of the
media.
❏ A location that can sufficiently support the weight
of the printer (approx. 335 kg (approx. 738.7 lb))
❏ A location where the power cable for the printer
can be connected to a dedicated outlet
SC-G9000 Series User's Guide
Appendix
121
War ni ng :
❏ To prevent ground leak accidents, connect to a
grounded (earthed) outlet. Connecting to
anything other than a grounded outlet could
result in electric shock or fire. Check the
electrical outlet that will be used. If the outlet
is not grounded, contact your dealer.
❏ Use only the type of power source indicated on
the printer's label. An electric shock or fire
could occur.
❏ Do not connect the power cable to a power
strip or multi plug. An electric shock or fire
could occur. Connect the power cable directly
to an outlet for domestic use.
❏ Do not place the printer near areas where
pre-treatment processes for garment printers are
performed
c
Important:
Depending on the type of sprayer used in the
pretreatment, it may create a mist when applying
the pre-treatment liquid. Mist could enter the
printer which could cause a breakdown or
malfunction to occur. Do not install the printer
near areas where pre-treatment agents are
sprayed.
Moving the Printer
This section explains how to move the printer to
another location on the same floor on which there are
no bumps or gaps. See below for information on
moving the printer between floors or to another
building.
U “Transport” on page 124
Caution:
Do not tilt the product more than 10 degrees
forward or back while moving it. Failure to
observe this precaution could result in the printer
falling over, causing accidents.
c
Important:
❏ Do not remove the ink supply units. Failure to
observe this precaution could result in the
nozzles drying out.
❏ Be sure to move the printer under the
following conditions.
❏ Do not disconnect the bulk ink solution
from the printer (transport the printer
with the ink tube connector connected to
the back of the printer and locked using
the connector lock lever)
❏ Make sure the ink unit wire is fastened.
Getting Ready
A
Confirm that the printer is off.
B
Remove the waste ink bottle.
U “Replacing the Waste Ink Bottle” on
page 64
C
Disconnect the power cable and all other cables
from the printer.
Also, remove the following from the bulk ink
solution.
❏ Connection cable to the printer
❏ Overturn-prevention plates (on both sides)
D
Remove media from the media feeding unit.
E
Unlock the two casters at the front.
SC-G9000 Series User's Guide
Appendix
122
c
Important:
Be sure to raise the levelers above the casters
before moving the printer. Moving the printer
without raising the levelers could cause a
malfunction. You need the supplied spanner
to adjust the levelers.
(1) Loosen the nut on the top of the each
leveler.
(2) Turn the nut on the bottom
counter-clockwise.
(3) Check that each leveler is above the
casters.
F
Move the printer.
Use three people to move the printer; one on
each side of the printer and one for the bulk ink
solution. Also, when moving the printer, make
sure the left side of the printer is in the front
and the bulk ink solution is in the back.
c
Important:
Only use the casters on the dedicated printer
stand to move the printer indoors a short
distance over a level floor. They can not be
used for transport.
Post-Move Installation
U.S., Canada, and Latin America
Contact your dealer for product installation. The
product must be installed by an authorized dealer.
Damage to the product from unauthorized installation
will not be covered by your Epson warranty.
Other regions
After moving the printer, follow the steps below to
ready it for use.
A
Check that the location is appropriate for
installation.
U “Suitable Installation Locations” on
page 121
B
See the Setup Guide and perform the following
procedures.
❏ Lock the casters
❏ Attach the waste ink bottle
❏ Level the printer
❏ Connect the computer communication cable
U Setup Guide (booklet)
If you do not have the Setup Guide on hand,
you can check the Online Manual.
c
Important:
Vibrations during transport may loosen the
screws on the back of the stand (the 8 screws
shown in the enclosures). Use the included
hex wrench to retighten all screws.
C
Plug the power plug into an outlet with a
grounding (earth) connector, and then turn on
the power.
SC-G9000 Series User's Guide
Appendix
123
c
Important:
The shape of the plug varies with the region
or country of sale. Use the supplied power
cable only.
D
Perform a Print Head Nozzle Check to check
for clogged nozzles.
U “How to Print a Nozzle Check Pattern” on
page 73
E
Execute Print Adjustments in the Settings
menu.
U “Optimizing Media Settings” on page 41
Transport
Before transporting the printer, contact your dealer or
Epson Support.
SC-G9000 Series User's Guide
Appendix
124
Media Settings List for Each Media Type
The following table shows the media settings registered when a Media Type is selected.
Item
Media Type
Film Paper/Others
Heater Temperature 50°C/122°F 40°C/104°F
Drying Time per Pass 0 sec 0 sec
Platen Gap 2.0 2.0
Feeding Tension Lv2 Lv2
Paper Suction Lv4 Lv6
Head Movement Range Data Width Data Width
Pressure Roller Load Medium Strong
Skew Reduction Off On
Roll Winding Direction Printable Side Out Printable Side Out
Reduce Print Streak Off Off
SC-G9000 Series User's Guide
Appendix
125
Confirming the Position to Mount the Sponge in the
Nozzle Refresh Tool
Before attaching the sponge in the nozzle refresh tool, confirm the positions of misaligned lines in the nozzle check
pattern.
How to read the nozzle check pattern
Look at the nozzle check pattern with the text facing you, as shown below, and check for areas where lines are
connected. In the example below, the corresponding areas are where adjacent lines in BK1 on the bottom row are
connected (the positions outlined in dashed lines).
Position to mount sponge on the holder
Place the holder as shown below to confirm the sponge mounting position. One recess (sponge mounting area)
corresponds to two rows of the check pattern (the areas separated by vertical lines in the above diagram). As
shown in the example above, if the lines are connected in BK1, press the sponge into the enclosed position (bottom
row, third from the left) to mount it.
c
Important:
Only two sponges can be attached at a time. Attaching three or more simultaneously will prevent you from
cleaning with proper force.
If lines are connected across three or more columns, perform cleaning in multiple sessions.
SC-G9000 Series User's Guide
Appendix
126
System Requirements
Each software can be used in the following environments. (As of December, 2025)
The supported operating systems may change.
For the latest information, see the Epson Web site.
Epson Edge Dashboard
c
Important:
Make sure the computer on which Epson Edge Dashboard is installed meets the following requirements.
If these requirements are not met, the software cannot monitor the printer correctly.
❏ Disable your computer's hibernate function.
❏ Disable the sleep function so that the computer does not enter sleep status.
Windows PC
Operating systems Windows 11
Windows 10 x64
CPU Multi-core processor (3.0 GHz or faster)
Intel
®
Core
™
i5 3.4 GHz or faster recommended
Free memory 4 GB or more
Hard disk
(free space during installation)
2 GB or more
Display resolution 1280 x 1024 or better
Communication interface High Speed USB
Ethernet 1000Base-T
Browser Microsoft Edge
Mac
Operating systems Mac OS X 10.9.5 or later
CPU Multi-core processor (3.0 GHz or faster)
Intel
®
Core
™
i5 3.4 GHz or faster recommended
Free memory 4 GB or more
Hard disk
(free space during installation)
2 GB or more
Display resolution 1280 x 1024 or better
SC-G9000 Series User's Guide
Appendix
127
Communication interface High Speed USB
Ethernet 1000Base-T
Browser Safari 6 or later
Epson Edge Print PRO
Minimum Operating Environment
Operating systems Windows 11
Windows 10 x64
CPU Intel
®
Core
™
i3 3.0 GHz or faster (released after April 2014)
Free memory 8 GB or more
Hard disk
(free space during installation)
50 GB or more
Display resolution 1280 x 1024 or better
Communication interface High Speed USB
Ethernet 100Base-TX/1000Base-T
The computer on which this software is installed is expected to be able to simultaneously use other applications,
such as Adobe Illustrator. Therefore, we recommend using a computer with the highest specifications available.
In addition, the data that this software handles is normally several GB, and could reach several tens of GB for long
high-quality print jobs.
Because of this, we recommend a computer that has sufficient available memory storage capacity.
The recommended environment for using this software is as follows.
Recommended environment
Operating systems Windows 11
Windows 10 x64
CPU Intel
®
Core
™
i7-14700 processor or better
Free memory 32 GB or more
Storage
(free space during installation)
SSD 1 TB or more
Display resolution 1280 x 1024 or better
Communication interface Hi-Speed USB
Gigabit Ethernet
Web Config
The following browsers are supported. Make sure you are using the latest version of the browser.
SC-G9000 Series User's Guide
Appendix
128
Microsoft Edge, Firefox, Chrome, Safari
SC-G9000 Series User's Guide
Appendix
129
Specifications Table
Printer Specifications
Printing method On-demand ink jet
Nozzle configura-
tion
White:
3200 nozzles
Other than White:
1600 nozzles x 4 colors
(Black, Yellow, Magenta, Cyan)
Resolution (maxi-
mum)
1200x1200dpi
Control code ESC/P raster (undisclosed
command)
Media feed meth-
od
Friction feed
Built-in memory 2GB
Interface
High Speed USB
*1
IEEE802.3u (100BASE-TX)
IEEE802.3ab (1000BASE-T)
*2
Rated voltage
Printer (input) AC 200-240 V
Bulk ink solution
(output)
AC 100-240 V
Rated current
Printer (input) 5A
Bulk ink solution
(output)
1.4A
Rated frequency
Printer (input) 50/60Hz
Bulk ink solution
(output)
50/60Hz
Power consumption
In use Approx. 440W
Ready mode Approx. 70W
Sleep mode Approx. 42W
Power off Approx. 0.6W
Printer Specifications
Temperature and humidity (without condensation)
In use 10 to 35 °C (50 to 95 °F), 20 to 80%
Recommended: 20 to 25°C (68 to
77 °F), 40 to 60%
In storage
(Before
unpacking)
-20 to 60 °C (-4 to 140 °F), 5 to 85%
(Within 120 hours at 60 °C (140 °F),
within a month at 40 °C (104 °F))
In storage
(After
unpacking)
-10 to 40 °C (14 to 104 °F), 5 to 85%
(Within a month at 40 °C (104 °F))
Temperature and humidity range
Gray area: Printing
Cross-hatch lines: Recommended
Dimension
Storage
dimensions
(W) 2949 x (D) 844 x (H) 1605mm
(W) 116.1 x (D) 33.23 x (H) 63.2 in.
Maximum
dimensions
(W) 2949 x (D) 844 x (H) 1754mm
(W) 116.1 x (D) 33.23 x (H) 69.06 in.
Weight
Approx. 335kg (738.7 lb)
*3
*1 High Speed USB corresponds to USB 2.0
*2 Use a shielded twisted pair cable (category 5e or
higher).
*3 Not including ink supply units.
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c
Important:
❏ For stable color printing, maintain a constant
room temperature of 20 to 25°C (68 to 77°F).
❏ If the room temperature is high, the nozzles
may still be clogged even after performing
Cleaning (Heavy). Cleaning (Heavy) should
be performed at 25°C or lower (but at a
temperature still within the required operating
range).
Ink Specifications
Type Dedicated ink supply unit
Types of ink Pigment ink
Use by date Date printed on the ink supply
unit (stored at normal
temperatures)
Print quality
guarantee expiry
One year (after installing in the
printer)
Storage
temperature
When packed and stored/when
installed in the printer:
-20 to 40 °C (-4 to 104 °F)
(Within 4 days at -20 °C [-4 °F],
within 1 month at 40 °C [104 °F])
When packed and transported:
-20 to 60 °C (-4 to 140 °F)
(Within 4 days at -20 °C [-4 °F],
within 1 month at 40 °C [104 °F],
within 72 hours at 60 °C [140 °F])
Dimensions
(approx.)
180 (W) x 410 (D) x 30 (H) mm
(7.08 [W] x 16.2 [D] x 1.18 [H] in.)
Capacity 1600 mm (54.1 ounces)
Important Precautions
and Compliance
Standards Regarding the
Printer
War ni ng :
This is a class A product. In a domestic
environment this product may cause radio
interference in which case the user may be
required to take adequate measures.
c
Important:
Use the printer at an altitude of 2000 m (6562 ft.)
or less.
Restrictions on Copying
Observe the following restrictions to ensure the
responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable
securities, government bond securities, and
municipal securities
❏ Unused postage stamps, pre-stamped postcards,
and other official postal items bearing valid
postage
❏ Government-issued revenue stamps, and
securities issued according to legal procedure
Exercise caution when copying the following items:
❏ Private marketable securities (stock certificates,
negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
❏ Passports, driver’s licenses, warrants of fitness,
road passes, food stamps, tickets, etc.
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131
Tips:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Printers can be misused by improperly copying
copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful
by obtaining the permission of the copyright holder
before copying published material.
CE Marking (For Users in Europe and Turkey)
https://www.epson.eu/conformity
ZICTA Type Approval for Users in Zambia
See the following website to check the information for
ZICTA Type Approval.
https://support.epson.net/zicta/
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