Instruction Manual
2EN
1. This Appliance is not intended for use by
persons (including children) with reduced
physical, sensory or metal capabilities, or lack
of experience and knowledge, unless they
have been given supervision or instruction
concerning use of the Appliance by a person
responsible for their safety.
2. Children should be supervised to ensure that
they do not play with the Appliance.
3. Clear the area to be cleaned. Remove power
cords and small objects from the floor that could
entangle the Appliance. Tuck rug fringe under
the rug base, and lift items such as curtains and
tablecloths off the floor.
4. If there is a drop off in the cleaning area due to a
step or stairs, you should operate the Appliance
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical Appliance, basic
precautions should always be followed,
including the following:
READ ALL INSTRUCTIONS BEFORE
USING THIS APPLIANCE
SAVE THESE INSTRUCTIONS
to ensure that it can detect the step without
falling over the edge. It may become necessary
to place a physical barrier at the edge to keep
the unit from falling. Make sure the physical
barrier is not a trip hazard.
5. Only use as described in this manual. Only
use attachments recommended or sold by the
manufacturer.
6. For INDOOR household use ONLY. Do not
use the Appliance in outdoor, commercial or
industrial environments.
7. Do not use without dust bin and/or filters in place.
8. Do not operate the Appliance in an area
where there are lit candles or fragile objects.
9. Keep hair, loose clothing, fingers, and all parts of
body away from any openings and moving parts.
10. Do not use and store in extremely hot or
cold environments (below -5˚C /23˚F or
above 40˚C/104˚F). Please charge the robot
in temperature above 0°C/32°F and below
40°C/104°F.
11. Do not operate the Appliance in a room where
an infant or child is sleeping.
12. Do not use Appliance on wet surfaces or
surfaces with standing water.
3 EN
13. Do not allow the Appliance to pick up large
objects like stones, large pieces of paper or
any item that may clog the Appliance.
14. Do not use Appliance to pick up flammable or
combustible materials such as gasoline, printer
or copier toner, or use in areas where they may
be present.
15. Do not use Appliance to pick up anything that is
burning or smoking, such as cigarettes, matches,
hot ashes, or anything that could cause a fire.
16. Do not put objects into the suction intake. Do
not use if the suction intake is blocked. Keep
the intake clear of dust, lint, hair, or anything
that may reduce air flow.
17. If the power cord is damaged, it must be
replaced by the manufacturer or its service
agent in order to avoid a hazard.
18. Turn OFF the power switch before cleaning or
maintaining the Appliance.
19. The lithium battery type suitable for CH2523 is
Max. 4 cells, max. nominal voltage DC 14.4V,
rated capacity 3,600mAh.The battery must be
removed and discarded according to local laws
and regulations before disposal of the Appliance.
20. Please dispose of used batteries according to
local laws and regulations.
21. Do not incinerate the Appliance even if it is severely
damaged. The batteries can explode in a fire.
22. The Appliance must be used in accordance
with the directions in this Instruction Manual.
Ecovacs Home Service Robotics cannot be
held liable or responsible for any damages or
injuries caused by improper use.
23. The robot contains batteries that are only
replaceable by skilled persons. To replace the
robot’s battery, please contact Customer Service.
24. Please make sure your power supply source
voltage matches the power voltage marked
on the OMNI Station.
25. Use only the original rechargeable battery and
OMNI Station provided with the Appliance
from the manufacturer. Non-rechargeable
batteries are prohibited.
26. Take care not to damage the power cord. Do not
pull on or carry the Appliance or OMNI Station
by the power cord, use the power cord as a
handle, close a door on the power cord, or pull
power cord around sharp edges or corners. Do
not run Appliance over the power cord. Keep
power cord away from hot surfaces.
4EN
27. Do not use the OMNI Station if it is damaged.
The power supply is not to be repaired and not to
be used any longer if it is damaged or defective.
28. Do not use with a damaged power cord or
receptacle. Do not use the Appliance or OMNI
Station if it is not working properly, has been
dropped, damaged, left outdoors, or come in
contact with water. It must be repaired by the
manufacturer or its service agent in order to
avoid a hazard.
29. The plug must be removed from the
receptacle before cleaning or maintaining the
OMNI Station.
30. Remove the Appliance from the OMNI
Station, and turn OFF the power switch to
the Appliance before removing the battery for
disposal of the Appliance.
31. When not using the OMNI Station for a long
period of time, please unplug it.
32. If the robot will not be used for a long time,
power OFF the robot for storage and unplug
the OMNI Station.
33. WARNING-Add clean water into the clean
tank only.
34. WARNING: For the purposes of recharging
the battery, only use the detachable supply
unit CH2523 provided with the Appliance.
To satisfy RF exposure requirements, a separation
distance of 20 cm or more should be maintained
between this device and persons during device
operation.
To ensure compliance, operations at closer than
this distance is not recommended. The antenna
used for this transmitter must not be co-located in
conjunction with any other antenna or transmitter.
Device Update
Typically, some devices are updated bi-monthly,
but not always so specific.
Some devices, especially those that went on sale
more than three years ago, will only be updated if
a critical vulnerability is found and fixed.
5 EN
Caution: hot surface
Short-circuit-proof safety isolating
transformer
Switch mode power supply
For indoor use only
Direct current
Alternating current
Before charging, read the
instructions.
Polarity of the charging port
Time-lag miniature fuse-link
Correct Disposal of this Product
This marking indicates that this product should
not be disposed of with other household waste
throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled
waste disposal, recycle it responsibly to promote
the sustainable reuse of material resources. To
recycle your used device, please use the return and
collection systems or contact the retailer where the
product was purchased. They can safely recycle
this product.
6EN
PACKAGE CONTENTS
DEEBOT
OMNI Station
Base
Instruction Manual
ECOVACS DEEBOT
Cleaning Solution
Power Cord
1
Package Contents
Obstacle
Avoidance Module
1. DEEBOT Front View
Top Cover
Button on DEEBOT:
Press: Toggle start/Pause
Press for 3 s: Return to the station
Double Tap: Release/Retract the mop
(DEEBOT not in the station)
Bumper
2
Product Diagram
Navigation Module
2. DEEBOT Bottom View
Driving Wheels
Universal Wheel
Side Brush
Carpet Detection
Sensor
Main Brush
Anti-drop Sensors
Brush Release
Button
Replaceable Roller Mop
Drip Tray
AIVI Camera
Supplementary Light
Note:
* Figures in this manual are for reference only and may differ from the appliance.
Product design and specifications are subject to changes without notice.
7 EN
3. Inside DEEBOT (Under the Top Cover)
Power Switch
"I" = ON
" " = OFF
RESET Button
Network Setup: Press the RESET Button, and a voice prompt will be heard to connect DEEBOT
to the App.
Restore default settings: Press and hold the RESET button for 5 seconds. After hearing the
voice prompt, the startup music will play, and DEEBOT will be restored to its default settings.
Once restored, current maps and cleaning settings will be deleted. Exercise caution when using
this function.
Wi-Fi Status Indicator/
RESET Button
4. Dust Bin
Filter
Filter Latch
Dust Bin Cover
Dust Disposal Port
Filter Holder
Water Filling Port
Edge Sensor
Roller End Cover
Charging Contacts
5. OMNI Station Front View
Dust Collection
Cabin
Note:
• Do not remove DEEBOT while it’s washing the mop in the station.
• If DEEBOT fails to charge, please wipe the charging contacts with a clean and dry cloth.
6. Dust Bag
Dust Bag Handle
Mop Washing Tray
Clean Water Tank
Charging Contacts
Dirty Water Tank
8EN
7. OMNI Station Back View
Air Vent
Power Socket
Name Functional Description
Navigation Module
Laser Ranging is applied to measure the distance between DEEBOT
and surrounding objects based on the time difference of reflection,
allowing the module to map against the objects around while
DEEBOT is moving. The detection range is 10 m.
Obstacle Avoidance
Module
Infrared Ranging and similar triangles are applied to measure the
distance between the surrounding objects and DEEBOT. When the
sensor detects an object nearby, DEEBOT will automatically take a turn
to avoid bumping into the object. The detection range is 0.3 m.
Anti-drop Sensors
Using the Time-of-Flight (dToF) principle, the dToF sensor located
on DEEBOT's bottom continuously measures the distance between
DEEBOT and the ground. Meanwhile, infrared sensors on the bottom
detect the distance using infrared ranging technology. DEEBOT will not
move forward when there are stairs in front (such as when the height of
the white surface is 55 mm or more, or the height of the black surface
is 30 mm or more) and the identified height exceeds the preset one,
realizing the anti-drop feature.
Carpet Detection
Sensor
The sensor emits 300 kHz ultrasound, whose energy will be absorbed
by the carpet, causing the echoed energy to be lower than the
threshold. DEEBOT thereby detects the carpet's presence. In the
ECOVACS laboratory, more than 50 types of carpets available on the
market are identified.
Anti-collision Sensor
With the principle of the Optocoupler Switch, DEEBOT will avoid
obstacles when they are about to collide.
Edge Sensor
With Infrared Ranging, the edge sensor detects the distance between
the DEEBOT and objects on the side. When there is a wall or obstacles
on the right, the DEEBOT performs edge cleaning to avoid missing any
spots and prevent collisions.
AIVI Camera
AI intelligent analysis enables environmental sensing and efficient
video management.
Microphone
The microphone captures sound through diaphragm vibrations
caused by the human voice traveling through the air. This enables
voice recording and Voice Control to direct the DEEBOT to complete
the assigned job through the acquisition and algorithms of sound
models. The effective wake distance is 5 m.
9. Sensors Overview
Note:
• Flashing Orange / Red: Please check the ECOVACS HOME APP for the cause of the
malfunction.
Light Effect State
Breathing White Charging
Solid White
Fully Charged/Running
Solid Red Low Battery
Flashing Red DEEBOT Alarm
Flashing Orange Station Alarm
8. Indicator Light on DEEBOT
9 EN
INITIAL SETUP AND USE
For the maximum cleaning area possible,
put furniture, such as tables, chairs, and
pedestal fans, in their proper place and
put away low-lying items, such as weight
scales, before using DEEBOT.
Open all room doors to help DEEBOT
fully explore your house during the first
use.
Tidy up the Area to be Cleaned
Open Doors and Help DEEBOT Explore
Place a physical barrier at the edge of a
drop, such as staircases and steps, to
stop DEEBOT from falling over the edge.
Prevent DEEBOT from Falling
1
Notes before Cleaning
Ensure all cleaning areas are well-lit
to support DEEBOT's AIVI camera in
accurately avoiding obstacles such as
shoes, socks, and cords.
Provide Sufficient Lighting
Remove objects, including cables, clothes, and slippers, from
the floor to improve cleaning efficiency.
Before using the product on a carpet with tasseled edges, please
fold the tassels under the carpet.
Please do not stand in narrow spaces, such as hallways, to avoid
blocking the navigation module.
Ensure the clarity of the DEEBOT's vision and avoid scratching
or smudging the AIVI camera lens with fingerprints or oily stains.
Use a clean, soft cloth to wipe the camera, instead of cleaning
agents, detergents, or sprays.
10EN
1. Station Installation
Remove all protective materials before using the appliance.
The sound of "click" indicates proper installation.
2
Quick Start
Click
2. Assemble and Place the Station
Note:
• If there are reflective objects such as mirrors and reflective skirting lines near the station, the
bottom 14 cm of such objects should be covered.
• Do not place the station under direct sunlight or in high-temperature environments..
• Place the station in a location with a strong Wi-Fi signal for a better user experience.
• A slight mechanical sound from the bottom of the station indicates the station is powered on.
Place the OMNI station against the wall on a at, hard surface. Do not place items
within 0.05 m on either side and 0.8 m in front.
Note: Follow the instructions on the App to complete the registration, login, and connection.
3
Download ECOVACS HOME APP
Scan the QR code under the top cover to download the App.
To enjoy all available features, it is recommended that you control
your DEEBOT via the ECOVACS HOME App.
Or search "ECOVACS HOME" on the App Store or Google Play to download the App.
ECOVACS HOME
Under the Top Cover
≥
0.05m (0.16’)
≥
0.8m (2.62’)
≥
0.05m (0.16’)
11 EN
5
Power on and Charge DEEBOT
Move DEEBOT back to the station. The voice prompt "Start charging" and a
breathing white light indicate a successful docking and charging in progress.
DEEBOT then starts charging.
Note:
• DEEBOT cannot charge when it is powered off.
• After cleaning, it is recommended to keep DEEBOT powered on and charging to ensure it is
ready for the next cleaning session.
• Please start cleaning from the station. Do not move the station while cleaning.
Wi-Fi Indicator Light
Slow flashing white light Disconnected from Wi-Fi
Fast flashing white light Connecting
Steady white light Connected to Wi-Fi
4
Connect DEEBOT with APP
Via Bluetooth: Turn on DEEBOT and your mobile phone Bluetooth. Allow the
App to obtain mobile phone Bluetooth permission. Tap to scan the QR Code on
DEEBOT or tap or in the App to find the nearby DEEBOT.
Via Wi-Fi: You can also choose to connect DEEBOT with the App through other
methods according to the prompts on the App's page.
Note: Please connect via Bluetooth for a better experience.
Wi-Fi Network Requirements:
• You are using a 2.4GHz or 2.4/5 GHz mixed network.
• Your router supports 802.11b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North
America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name (SSID) and
password are the same as your primary network.
• Please enable the WPA2 on your router.
Please be aware that intelligent features such as remote startup, voice interaction,
2D/3D map display and control settings, and personalized cleaning (depending
on the Appliance) require the ECOVACS HOME APP, which is constantly updated.
You need to agree to our Privacy Policy and User Agreement so that we can
process some of your essential and necessary information before you can use
certain features of the ECOVACS HOME APP to control the Appliance. If you
disagree with our Privacy Policy and User Agreement, such features will be
unavailable. However, you can still use the basic features of this appliance for
manual operation.
12EN
3. Return the dust collection cabin cover and press the cover rmly to secure it in
position.
Take out the clean water tank, open the tank cover, and ll the tank with water. Close
the tank cover and reinstall the clean water tank.
6
Fill the Clean Water Tank
Note:
• Do not add hot water, as it may cause deformation.
• The water inside the tank may appear as water stains due to the function test. It is safe to use.
Dirty Water Tank
Clean Water Tank
Note:
• For a longer lifespan of the product, please use ECOVACS'official cleaning solution.
• Do not overfill with cleaning solution, as it may overflow when the lid is secured.
• If you do not use floor cleaning solution regularly, this step can be skipped and the auto
cleaning solution adding function can be disabled.
1. Take off the dust collection cabin cover, pull out the cleaning solution box, and place
it on a level, hard surface.
2. Pour the cleaning solution into the box. After securing the box lid, push it back
into the station.
7
Add Cleaning Solution
13 EN
Tap
on DEEBOT to pause it while it is working. You can also use the ECOVACS
HOME APP or voice control to pause DEEBOT.
3. Pause
After pausing for a while, all indicator lights on DEEBOT will go out. To wake up DEEBOT,
press
. Alternatively, use the ECOVACS HOME App or voice control to resume
DEEBOT's operation.
4. Wake Up
2. Start Cleaning
1. Start Mapping
Before the first mapping, please help eliminate a few potential issues.
For example, DEEBOT may get stuck under furniture. Please refer to the following
solutions:
①
Raise the low-sitting furniture if possible;
②
Cover the bottom of the furniture
.
8
Operate DEEBOT for Cleaning
Please ensure that DEEBOT is in the station and is fully charged before cleaning
for the rst time. Tap on DEEBOT to start. You can also use the
ECOVACS HOME App or voice control to start.
For the rst use, Please start vacuuming for 2-3 times before starting mopping for
better cleaning performance.
The DEEBOT's water tank is automatically relled through the station. Manual
relling is not needed.
When mopping, DEEBOT will recognize oor types and is able to lift mops
automatically when encountering carpets. Please do not use DEEBOT on shaggy
rugs or carpets with bres longer than 10 mm. It is recommended to fold up the
shaggy rugs with bres longer than 10 mm during the cleaning process, or set
the shaggy carpeted area as a no-entry zone by setting a virtual boundary in the
ECOVACS HOME App.
Short press
Use the ECOVACS HOME APP or voice control to recall DEEBOT, or press and
hold the
button on DEEBOT for 3 s, to allow DEEBOT to dock for charging.
When PowerBoost Charging is enabled, DEEBOT will fast charge for about 5
minutes after returning to the station. It will then switch to standard charging and
stop automatically once fully charged.
5. Back to Station
DEEBOT will enter deep sleep mode if it stays outside the station for about 10 h
to protect the battery. Please switch OFF and ON to wake DEEBOT up. If there is
no response, place DEEBOT back to the station for charging.
6. Deep Sleep Mode
3 S
14EN
REGULAR MAINTENANCE
To keep DEEBOT running at peak performance, perform maintenance and
replace parts at the following frequencies:
Part
Maintenance
Frequency
Replacement
Washable Roller Mop / Every 1-2 months
Drip Tray Every week /
Dust Bag /
When the App
prompts
Side Brush Every 2 weeks Every 3-6 months
Main Brush Every week Every 6-12 months
Filter Every week Every 3-6 months
Universal Wheel
Anti-drop Sensors
Edge Sensor
Bumper
Charging Contacts on DEEBOT
Charging Contacts on OMNI Station
Navigation Module
Obstacle Avoidance Module
AIVI Camera
Approx. every
month
/
Clean Water Tank Every 3 months /
Dirty Water Tank Every month /
Body and Bottom of the Station Every month /
Mop Washing Tray Every 5 months /
Cleaning Solution Unit Every month /
Note:
Explore more accessories at the ECOVACS HOME APP or at https://www.ecovacs.com.
1
Maintenance Frequency
15 EN
Note:
• Please rinse the lter with water as shown.
• Do not use ngers or brushes to clean the lter.
Note: Completely dry the components before use.
4. Air-dry the dust bin and lter.
3. Rinse the dust bin and lter with water, and shake o the water droplets.
2. Open the lter net and remove the lter.
1. Remove the dust bin and then empty it.
1
Maintain Dust Bin
DEEBOT MAINTENANCE
Clean the Dust Bin
16EN
Note:
Explore more accessories at the ECOVACS HOME APP or at https://www.ecovacs.com.
Clean the Main Brush
1. Remove the cover from the main brush.
2. Remove and clean the main brush.
2
Maintain Main Brush and Side Brush
3. Install the main brush and the cover.
Clean the Side Brush
Remove the side brush using a screwdriver and clean it.
17 EN
4. Lift the roller shaft and clean both the roller axle and the roller chamber.
5. Push the roller mop into the roller end cover and double tap the button to
retract.
Note: Do not wash DEEBOT with water.
Double
tap
1. Double tap button to release roller mop component.
2. Press the lateral unlock button to remove the roller and then detach the roller
end cover.
3. Clean the roller end cover and the roller mop.
3
Maintain Roller Mop
Note: Do not pull the roller forcefully while it is retracted, as this may damage the roller mop
component.
Double
tap
Clean the Roller Mop
18EN
1. Remove the drip tray.
2. Clean drip tray.
3. Please install the drip tray lter components as shown in the illustration.
Note: A small amount of residual water may leak out when ipping DEEBOT if it's not in drying
mode.
4
Maintain Clean Drip Tray
Clean the Drip Tray
Clean the Obstacle Avoidance Module
5
Maintain Other Components
Clean the Bumper
19 EN
Clean the Anti-drop Sensors
Clean the Edge Sensor
Note: Charging contacts contain sensitive electronic components. Clean them with a dry
cloth. Do not use a wet cloth to prevent water damage.
Clean Charging Contacts
Clean the Navigation Module
20EN
Clean the Driving Wheels
Clean the Universal Wheel
Note: Hold the handle to lift out the dust bag, which can eectively prevent dust leakage.
2. Remove the disposable dust bag in the direction of the arrow and discard it.
1. Remove the dust collection cabin cover.
1
Maintain Dust Bag
STATION MAINTENANCE
21 EN
2. Clean the mop washing tray base and the tray lter.
1. Clean the station base.
2
Maintain Mop Washing Tray
3. Clean the dust collection cabin with a dry cloth and install a new dust bag.
4. Install the dust collection cabin cover and press both sides to ensure a tight
seal.
Click
22EN
3. Install the mop washing tray and base.
Note: Please install the tray and base properly to prevent malfunction.
Click
Please note that DEEBOT cannot charge when powered OFF.
Please fully charge and switch OFF DEEBOT before storage. Please recharge it
every 1.5 months to prevent the battery from over-discharging.
Note:
• After DEEBOT nishes its cleaning task, it is recommended not to power it o but to keep it
charging, to better prepare for the next cleaning session.
• If the battery is over-discharged or not used for a long time, DEEBOT may not be charged.
Please contact ECOVACS for help. Do not disassemble the battery by yourself.
• If you do not use the product for a long time, keep the water tanks empty, and the roller
mop dry.
3
Storage
23 EN
For the following possible issue, refer to the corresponding solutions.
No. Malfunction Possible Cause Solution
1
DEEBOT is not able to
connect to the ECOVACS
HOME App.
Incorrect Wi-Fi username or password entered. Enter the correct Wi-Fi username and password.
DEEBOT is not within range of your home Wi-Fi signal.
Make sure DEEBOT is within range of your home Wi-Fi signal. Try to stay
as close to the router as possible.
DEEBOT is not in the configuration state.
Press the reset button to connect DEEBOT to your phone by Bluetooth.
If it fails, please reconnect as guided by the ECOVACS HOME App.
There is no home Wi-Fi on the Wi-Fi list.
1.Check if the Wi-Fi name contains special characters. Please do not
use special characters like ! @#& ¥%/\.
2.Do not use a 5 GHz network.
An incorrect App is installed.
Please refer to the
【
Download ECOVACS HOME APP
】
section to
download and install the App.
2
Unable to create the furniture
map in the App.
Moving DEEBOT when cleaning might cause the map to
be lost.
During cleaning, do not move DEEBOT.
Auto cleaning is not finished.
Make sure DEEBOT automatically returns to the OMNI Station after
cleaning.
Multi-floor mode was not enabled when the second map
was created.
Please enable multi-floor mode in the App.
3
The side brush drops out of
place during use.
The side brush is not properly installed.
When installing the side brush with a screwdriver, ensure the screw is
tightened securely.
4
No signal found. Unable to
return to the station.
The OMNI Station is incorrectly placed.
Place the station properly according to the instructions in the
【
Power
on and Charge DEEBOT
】
section.
The OMNI Station is out of power or has been moved.
Check whether the OMNI Station is connected to the power supply. Do
not move the OMNI Station.
DEEBOT does not start cleaning from the OMNI Station. It is recommended that DEEBOT start cleaning from the OMNI Station.
The docking route is blocked. For example, the door is
closed to the room where the OMNI Station is placed.
Keep the charging route clear.
TROUBLESHOOTING
24EN
No. Malfunction Possible Cause Solution
5
DEEBOT returns to the OMNI
Station before it has finished
cleaning.
The room is so large that DEEBOT needs to return to
recharge.
Please enable auto-resume. For more details, please follow the App
instructions.
In highly complex home layouts, cleaning efficiency may
decrease, possibly resulting in incomplete cleaning.
Simplify your home layout.
6
DEEBOT is unable to
charge.
DEEBOT is not switched ON. Switch ON DEEBOT.
DEEBOT's charging contacts are not connected to the
OMNI station's charging contacts.
Make sure that DEEBOT's charging contacts have connected to the
station's charging contacts and
flashes. Check whether DEEBOT's
and OMNI station's charging contacts are dirty. Please clean these parts
according to the instructions in the
【
REGULAR MAINTENANCE
】
section.
The OMNI Station is not connected to the power supply.
1. Make sure the OMNI station is connected to power supply.
2. Once the power is connected, ensure that the motor startup sound
can be heard.
The base has not been installed in place. Refer to the
【
Quick Start
】
section for correct installation.
7
DEEBOT is very loud during
cleaning.
The main brush/side brush is tangled, or the dust bin/
roller mop/filter is blocked.
It is recommended to clean the main brush, side brush, dust bin, roller
mop, filter, etc., regularly.
DEEBOT is in Strong Suction Mode or Max Suction
Power.
Switch to Standard Mode.
8
DEEBOT gets stuck while
working and stops.
DEEBOT is tangled with objects on the floor (electrical
wires, curtains, carpet fringing, etc.).
DEEBOT will try various ways to free itself. If its attempts fail, manually
remove the obstacles and restart.
DEEBOT might be stuck under furniture with an
entrance of similar height.
Please raise the furniture, set a physical barrier, or set a virtual
boundary via the ECOVACS HOME App.
DEEBOT is stuck in a narrow area.
Tidy up your home, set a physical barrier, or set a virtual boundary via
the ECOVACS HOME App.
DEEBOT is stuck on a step or threshold.
Refer to the guidance in the App to set up a threshold ramp or a virtual
boundary.
25 EN
No. Malfunction Possible Cause Solution
9
During cleaning, DEEBOT
may encounter issues like
a disorderly route, biased
movement, repeated
cleaning over the same
spots, and missing small
areas. (If there is a large
area that has not been
cleaned temporarily,
DEEBOT will automatically
clean the missed area.
Sometimes DEEBOT will
re-enter a cleaned room,
which may not be repeated
cleaning, but DEEBOT finds
any missed area.)
Objects such as wires and slippers placed on the
ground block DEEBOT.
Before cleaning, please tidy up scattered wires, slippers, and other
objects on the ground as much as possible. If there is any area missed
during cleaning, DEEBOT will correct it automatically. Please refrain
from interfering (such as moving DEEBOT or blocking its route).
The driving wheels may slip on the ground when
DEEBOT climbs steps, thresholds, and door bars, which
can affect its judgment of the entire home environment.
It is recommended to close the door of the affected area and clean it
separately. After cleaning, DEEBOT will return to its starting location.
On freshly waxed or polished floors, as well as smooth
tiles, there may be less friction between the driving
wheels and the floor.
Please wait for the wax to dry before cleaning.
Due to variations in home layouts, some areas cannot
be entered by DEEBOT.
Tidy up your home to ensure that DEEBOT can enter the areas to be
cleaned.
10 Delay in remote control.
The Wi-Fi signal is poor, causing the video loading to
be slow.
Use DEEBOT in areas with a good Wi-Fi signal.
11
After returning to the OMNI
station, DEEBOT does not
empty its dust bin.
The Auto-Empty function has not been turned on in the
ECOVACS HOME App.
Turn on the Auto-Empty function in the ECOVACS HOME App.
Manually moving DEEBOT back to the station will not
trigger the Auto-Empty function.
It is recommended to allow DEEBOT to return to the OMNI Station on
its own. Please do not manually move it.
In Do Not Disturb mode, DEEBOT will not empty the
dust after returning to the OMNI Station.
Turn off Do Not Disturb in the ECOVACS HOME App or manually start
dust-emptying.
The station detects a decrease in empty efficiency.
Replace the dust bag according to the
【
REGULAR MAINTENANCE
】
section and close the dust collection cabin. If the dust bag is not full
when prompted by the App, you can put it back again.
Check if the dust bin is full and causes a blockage.
Clean the dust bin according to the
【
REGULAR MAINTENANCE
】
section.
If the above possible causes have been ruled out,
components of the station may be abnormal.
Please contact customer service for assistance.
26EN
No. Malfunction Possible Cause Solution
12 Auto-Empty unsuccessful.
The station detects a decrease in empty efficiency.
Replace the dust bag according to the
【
REGULAR MAINTENANCE
】
section and close the dust collection cabin. If the dust bag is not full
when prompted by the App, you can put it back again.
The outlet of the dust bin is blocked by foreign objects. Remove the dust bin and clear the foreign objects on the outlet.
13
The inner side of the dust
collection cabin is dirty.
Fine particles pass through the dust bag and
accumulate on the inner side of the dust collection
cabin.
Clean the inner side of the dust collection cabin.
The dust bag is broken. Check and replace the dust bag.
The dust bag is not properly installed. Please install the dust bag properly.
The dust collection cabin cover is not closed. Please check if the dust collection cabin cover is closed properly.
14
Dust leakage occurs while
DEEBOT is working.
The outlet of the dust bin is blocked by foreign objects. Remove the dust bin and clear the foreign objects on the outlet.
The main brush or its chamber is blocked by foreign
objects or dirt.
Refer to the
【
REGULAR MAINTENANCE
】
section to clean the main
brush and its chamber.
15
The roller mop does not
rotate.
The roller mop is not correctly installed.
Install the roller mop properly according to the
【
REGULAR
MAINTENANCE
】
section.
The roller mop is blocked by foreign objects.
Clean and install the roller mop properly according to the
【
REGULAR
MAINTENANCE
】
section.
16 The driving wheel is stuck.
The driving wheel is entangled or stuck due to foreign
objects.
Rotate and press the driving wheel to check for any wrapping or
obstruction by foreign objects. If any foreign objects are found, please
clean them promptly. If this issue persists, please contact customer
service for assistance.
27 EN
No. Malfunction Possible Cause Solution
17
The mop washing tray is
full of water and cannot be
emptied. A voice prompt
reports the mop washing
tray malfunction.
The dirty water tank is not properly installed. Tap down on the dirty water tank to ensure it is properly installed.
The sealing plugs in the dirty water tank are not
installed properly.
Make sure that the two sealing plugs are properly installed.
The mop washing tray is not properly installed. Check and ensure the mop washing tray is properly installed.
The mop washing tray base gets dirty. Detach and wash the mop washing tray base with water.
Check if the floating ball gets stuck when there is no
water in the mop washing tray base.
Take out the mop washing tray to put the floating ball back in place.
The OMNI Station cannot drain water normally.
Place DEEBOT in the station. After ensuring it's charging, double tap
.If
the issue persists, please contact customer service for assistance.
The suction port of the mop washing tray is blocked by
foreign objects.
Ensure that there is no foreign object in the suction port of the mop
washing tray.
The voice alert persists after all the above solutions are
tried.
Power off and on the station. If this issue persists, please contact
customer service for assistance.
18 Frequent auto-wash. The drip tray is overly laden with dust.
Remove and empty the drip tray, and then rinse it and reinstall. If this
issue persists, please contact customer service for assistance.
Please contact our customer service for assistance if the problem persists despite the recommended solutions.
28EN
Please use the mobile camera to scan
the QR code and obtain the user guide.
TECHNICAL SPECIFICATIONS
Model DEX95
Rated Input 17.8V 2A Fast Charge Input 16.4V 9.5A
Charging Time About 2.5 h
Station Model CH2523
Rated Input 220-240V
～
50-60Hz
Nominal charge output 17.8V 2A Fast Charge Output (Short time) 16.4V 9.5A
Rated Input Current(Charging) 1.5A
Power(Emptying) 650W
Power(Hot Water Washing Mop) 2250W
Frequency Bands 2400-2483.5 MHz
Networked Standby Power Less than 2.00 W
Output power of the wireless module is less than 100 mW.
Note: Technical and design specifications may be changed for continuous product improvement.
Explore more accessories at https://www.ecovacs.com.
451-2522-0402
Ecovacs Home Service Robotics Co., Ltd.
No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street,
Wuzhong District, Suzhou, Jiangsu, China.
