PowerDetect
Cordless Vacuum
IP1000 Series
OWNER’S GUIDE
3sharkclean.co.uk2 sharkclean.co.uk
CONTENTS
TECHNICAL SPECIFICATIONS
Voltage: 21.6V
Body Motor Watts: 380W
Nozzle Watts: 120W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
TIP: You can locate
the date code on one
of the prongs of the
power cordplug.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep Receipt): ����������������
Store of Purchase: ����������������������������
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.co.uk/register-guarantee
+44 (0)800 862 0453
Scan QR code using mobile device
THANK YOU
for purchasing the Shark Power Detect Cordless Vacuum.
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE.
This instruction manual is designed to help you get
a complete understanding of your new Shark Power
Detect Cordless Vacuum.
If you have any questions, please call the customer
service line on +44 (0)800 862 0453.
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
Please note, products purchased directly from Shark
are automatically registered.
This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material sources. To return your used device, please use
the return and collection systems or contact the retailer where this product
was purchased. They can take this product for environmentally safe recycling.
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Assembling your Shark Power Detect Vacuum Cleaner . . . . . . . . . . . . . . . . . . . . . . 6
Charging Your LI-ION Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Your Vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Controls And Cleaning Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Detect Technology Explained . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Flexology and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Above-Floor Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Maintaining your Vacuum Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Emptying the Handheld Vacuum Dust Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cleaning Dust Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Nozzle Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cleaning The Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Checking For Blockages In The Vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Additional Accessories Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manufacturer’s Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
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1. This vacuum consists of a motorised
nozzle, wand, and handheld vacuum. These
components contain electrical connections,
electrical wiring, and moving parts that
potentially present risk to the user.
2. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
3. Use only identical replacement parts.
4. This vacuum contains no serviceable parts.
5. Use only as described in this manual.
DO NOT use the vacuum for any purpose
other than those described in this manual.
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids.
7 DO NOT allow the appliance to be used by
children. Keep the appliance and its cord out
of reach of children. Do not allow to be used
as a toy. Close supervision is necessary when
used near children.
GENERAL USE
8 This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved. Cleaning and user
maintenance should not be done by children.
9 Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorised nozzles, chargers,
batteries, or other electrical or mechanical
parts.
10
DO NOT handle plug or vacuum with
wet hands.
11
DO NOT use without dust cup, filters, and
brush-roll in place.
12 Only use Shark branded filters and
accessories. Damage caused by non-Shark
filters and accessories may not be covered by
the guarantee.
13
DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
14
DO NOT use if nozzle or accessory airflow
is restricted. If the air paths or the motorised
floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before
you turn on the unit again.
15 Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
16
DO NOT use if vacuum is not working as it
should, or has been dropped, damaged, left
outdoors, or dropped into water.
17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended
while powered on.
19 When powered on, keep the vacuum moving
over the carpet surface at all times to avoid
damaging the carpet fibres.
20 If you have delicate or wool carpets,
particularly loop pile, please try the vacuum
on a hidden area first to ensure the spinning
brush-rolls do not damage or unpick carpet
fibres.
21 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, petrol, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22
DO NOT use in the following areas:
a) Wet or damp surfaces
b) Outdoor areas
c) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
23 Turn o the vacuum before plugging in or
unplugging the charger.
24 Turn o the vacuum before any adjustment,
cleaning, maintenance or troubleshooting.
25 During cleaning or routine maintenance,
DO NOT cut anything other than hair, fibres,
or string wrapped around the brush-roll.
26 Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
27
DO NOT modify or attempt to repair
the vacuum or the battery yourself, except
as indicated in this manual.
DO NOT use the battery or vacuum
if it has been modified or damaged.
Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire,
explosion or risk of injury.
28 Turn o all controls before unplugging.
29 Always turn o this appliance before
connecting or disconnecting motorised
nozzle or hand tool.
30 If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent or similarly qualified persons in order
to avoid a hazard.
31
BATTERY PACK
32. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
33. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch.
34. For IP1000 Series, use only with DK30A-
263100H-B or YLJX2I-U263100 charger.
35. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
36. Under abusive conditions, liquid may
be ejected from the battery. Avoid contact
with this liquid, as it may cause irritation
or burns. If contact occurs, flush with water.
If liquid contacts eyes, seek medical help.
37. Battery should not be stored at
temperatures below 3°C (37.4°F)
or above 40°C (104°F) to maintain
long-term battery life.
38. DO NOT charge battery at temperatures
below 5°C (40°F) or above 40°C (104°F).
Charging improperly or at temperatures
outside of the specified range may damage
the battery and increase the risk of fire.
39. Store the appliance indoors.
40. DO NOT expose the battery to fire or
temperatures above 130°C (265°F) as it
may explode.
41. Use appliances only with specifically
designated battery packs. Use of any other
battery packs may create a risk of injury
and fire.
42. Disconnect the battery pack from the
appliance before making any adjustments,
changing accessories, or storing appliance.
Such preventive safety measures
reduce the risk of starting the appliance
accidentally.
43. Always ensure that the rechargeable battery
is removed from the appliance before
inserting into the battery charging sleeve.
44. For IP1000 Series, use only Shark battery
pack XBATR640EU (21.6V 3750mAh 81wh).
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn o power
and remove the ION Power Pack battery before servicing.
NOTE: If you have delicate or wool carpets, particularly loop pile, please try the
vacuum on a hidden area first to ensure the spinning brush-rolls do not damage
or unpick carpet fibres.
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ASSEMBLY (IP1000 SERIES)
1. Slide the Wand onto the neck of the Floor
Nozzle until it clicks into place.
2. Align the Hand Vacuum nozzle opening
with the top of the wand and slide it on
until it clicks into place.
For proper operation, ensure all components
are completely connected and clicked
into place.
Flex Wand
Handheld
Vacuum
Floor Nozzle
2.
(Click)
1.
(Click)
Charging
CHARGING YOUR LI-ION BATTERY
Prior to first use, charge the battery completely. A full charge takes approximately 6 hours.
With a full charge, the unit will have up to a 70-minute runtime. Visit support.sharkclean.co.uk
online for more information.
NOTE: Battery consumption will vary depending on the
mode being used:
ECO – Maximum Runtime, saves battery power
AUTO – Optimises suction and power for maximum
cleaning
BOOST – Maximises suction. Uses the most batter power
When the Shark Li-ion battery needs to be replaced, dispose of it or recycle it in accordance
with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion
batteries in the standard rubbish bin. Return spent batteries to an authorised recycling centre
or to the retailer for recycling. Contact your local recycling centre for information on where to
drop o the spentbattery.
RECYCLING THE LI-ION BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
NOTE: The Shark battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of
a new battery.
RUNTIMES PER FULLY CHARGED BATTERY
LED on the battery pack will pulse yellow when reaching 0-75% charge.
LED on the battery pack will pulse green from 75% - 100% charge.
White LED the battery pack is fully charged.
NOTE: Full charge takes approximately 6 hours.
Additional Notes
1. LEDs turn o once the battery is fully charged.
2. Unit will not power on when charger is connected.
Full
Charge
Mid
Charge
Low
Charge
No
Charge
In Use
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CHARGING YOUR LI-ION BATTERY
To charge the battery, remove it from the
vacuum and insert into the charging sleeve.
Once the battery is showing as fully charged
reinsert into the handle compartment on the
vacuum (see charging indicators on previous
page)
CHARGING SLEEVE
To remove the battery from the vacuum,
press the release button on the battery
and slide out of the handle compartment.
To reinstall, slide the Battery back into the
compartment until it clicks into place.
BATTERY REMOVAL
CONTROLS AND CLEANING MODES
USING YOUR VACUUM
Press the button on the UI Screen to
turn on power. To turn o power, press the
button again.
To toggle between ECO, DETECT, and
BOOST modes, press the mode selection
trigger on the handle (shown above).
In DETECT mode, Detect Technology
automatically adjusts vacuum and nozzle
power to maximise cleaning performance
and optimise runtime.
POWER MODE SELECT
To begin cleaning with the floor nozzle,
disengage the lock by stepping on the nozzle
and tilting the hand vac down.
UPRIGHT LOCK
NOTE: For - Best Cleaning on ASTM and IEC Cleaning Tests, Use BoostMode.
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USING YOUR VACUUM
DETECT TECHNOLOGY EXPLAINED
Brushroll and vacuum responds to surface
changes and automatically adjusts to
optimise your clean.
NOTE: Detect Technology is ONLY operational in Detect Mode and is activated automatically
when the unit is in use.
Vacuum floor nozzle detects edges and
corners and maximises suction and power
to remove stubborn dirt.
Senses low-light situations and
automatically illuminates dark areas to help
you spot debris.
CLEAN INDICATOR
FLOOR DETECT
EDGE INDICATOR
LIGHT DETECT
Vacuum identifies dirtier areas and
automatically boosts suction power to pull in
hidden dirt.
White LED = No heavy debris detected, low suction
Pink LED = Debris is being cleaned, medium suction
Purple LED = Heavy debris detected, high suction
USING YOUR VACUUM
FLEXOLOGY STORAGE
Flexology allows you to flex the wand to reach
under furniture and clean debris in hard-to-
reach areas.
To engage the Flexology feature, press the
unlock button on the back of your Flex Wand.
For straight wand cleaning, return the wand
to its original angle. You will hear a click when
it is securely back in place.
To put the vacuum into storage mode, press
the Flexology wand unlock button while
folding the handheld vacuum forward until it
is resting against the wand.
To release vacuum from storage mode, unfold
the vacuum until the wand straightens and
clicks securely back in place.
To detach the floor nozzle from the wand,
step on the nozzle while pressing the nozzle
release button at the bottom of the wand. Lift
the wand to remove it. To reattach the wand,
align it over the neck of the floor nozzle, then
slide it on until it clicks into place.
Detach the hand vacuum to clean above-floor
areas. Press the front latch release button on
the hand vac where it meets the wand, then lift
o the hand vacuum. To attach an accessory
to the hand vacuum, slide it into the opening
in the nozzle. To remove, press the front latch
release button on the hand vac where it meets
the wand, and slide out the accessory.
ABOVE-FLOOR WITH WANDABOVE-FLOOR WITH HAND VACUUM
ABOVE-FLOOR CLEANING
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MAINTAINING YOUR VACUUM
CLEANING THE VACUUM DUST CUP
1. To access the dust cup on your IP1000
hand vacuum, engage the dust cup
removal button and pull downward
disengage from the hand vacuum (Fig. 1).
Fig. 1
EMPTYING THE HANDHELD VACUUM DUST CUP (IP1000 SERIES)
To empty the handheld vacuum dust cup,
turn o the power and hold the vacuum
directly over the rubbish bin. Press the
release button and the dust cup lid will drop
open, releasing debris.
MAINTAINING YOUR VACUUM
CLEANING THE VACUUM ANTI-ALLERGEN FILTER
NOTE: For best results, clean your filters at least once a month and replace the filters
regularly. To clean filters, clear loose debris and rinse with cold water ONLY to prevent
damage from cleaning chemicals. Allow all filters to dry fully before reinstalling to prevent
liquid from being drawn into electrical parts. Maintaining your Filters will ensure successful
cleaning and Auto-Empty evacuation (IP3000 series only).
1. To access filter, press the dust cup release
button and remove the dust cup.
2. Pull the release tab to remove the filter for
the vacuum.
3. After cleaning, slide the filter back into the
vacuum.
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MAINTAINING YOUR VACUUM
NOZZLE MAINTENANCE
1. Turn o the vacuum.
2. Press the nozzle release button to detach
the nozzle from the wand.
3. Press the soft roller release button and
slide the soft roller out of the nozzle.
4. Clear any blockages and remove any
debris from the soft roller and floor
nozzle.
5. Tap o loose debris and wipe the soft
roller clean with a dry towel. Hand wash
the soft rollerif needed, using only water,
and then let it air dry completely before
reinstalling.
6. When the soft roller is completely dry,
reinstall it into the nozzle by inserting it
into the nozzle until it clicks.
1. Turn o the vacuum.
2. Press the nozzle release button to detach
the nozzle from the wand.
3. Remove rear squeegee by turning screws.
4. Clear our any blockages and debris from
behind the squeegee.
5. Reinstall squeegee and turn screws until
they lock into place.
REMOVING SOFT ROLLER REMOVING SQUEEGUEE
MAINTAINING YOUR VACUUM
CLEANING THE SENSORS
Make sure to clean the Detect sensors regularly, as hair and other debris may build up and
obstruct them. If the sensors are partially obstructed, Clean Sense Detect mode will not function
as expected.
To clean the sensors:
1. Turn o power and remove the floor nozzle.
2. Locate the Dirt Detect Sensor in the nozzle of the hand vac (Fig. 1), the Light Detect Sensor
on the top of the nozzle (Fig. 2), the Edge Detect sensor on the side of the nozzle (Fig. 3),
and the Floor Detect Sensor (Fig 4) on the bottom of the nozzle.
3. Gently wipe the sensors with a microfibre cloth and remove all hair and debris.
4. Reattach the floor nozzle to the rest of the unit and turn on power. Verify that the unit is
functioning normally.
DIRTDETECT SENSORS
Fig. 1
LIGHTDETECT SENSOR
Fig. 2
EDGEDETECT SENSOR FLOORDETECT SENSOR
Fig. 3 Fig. 4
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MAINTAINING YOUR VACUUM
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll.
Checking for Blockages in the
Hand Vacuum:
1. Turn o the vacuum.
2. Remove the hand vacuum from the
wand.
3. Check all intake openings to the
dust cup and remove any debris
or blockages.
Checking for Blockages in
the Wand:
1. Turn o the vacuum.
2. Detach the hand vacuum and
floor nozzle from the wand.
3. Check both ends of the wand for
blockages and debris.
4. Clear away any debris or
blockages.
Checking for Blockages in the
Floor Nozzle:
1. Turn o the vacuum.
2. Detach the wand from the floor
nozzle.
3. Press the soft roller release
button and slide the brushroll
out of the nozzle.
4. Clear any blockages and release
any debris from the brushroll
and floor nozzle.
5. Slide the soft roller back into the
nozzle, ensuring everything is
lined up and in place.
CHECKING FOR BLOCKAGES IN THE VACUUM
NOTE: If vacuum still does not operate properly, contact Customer Service on +44 (0)800 862 0453
MAINTAINING YOUR VACUUM
Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow.
(Refer to Checking for Blockages section for more information.)
1. Dust cup may be full; empty dust cup.
2. Check floor nozzle for blockages; clear blockages if required.
3. Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
4. Check connection between hand vacuum and wand for blockages; clear blockages if required.
5. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying
the filters before reinstalling them.
Vacuum lifts area rugs.
1. Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with
delicately sewn edges.
2. Turn o the unit to disengage from the carpet, then restart.
The brushroll in the floor nozzle doesn’t spin.
1. Immediately turn o the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the hand vacuum is tilted back far enough for the brushroll to engage while in use.
2. If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed,
make sure vacuum power is o placing it on the charging dock.
2. Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press the On/O switch to restart the vacuum.
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the battery before servicing.
Malfunction Component Error Icons phase 1 Error Icons phase 2 LED Icons
Nozzle Clog or Stalling Nozzle LED Ring is Flashing Purple No LEDs
Motor Failure during start up Hand Vacuum Eco, Boost LEDs on Eco, Detect LEDs on
Over Temperature Protection Hand Vacuum Eco, Detect, Boost LEDs on Boost, Detect LEDs on
Over Current protection Hand Vacuum Eco, Detect, Boost LEDs on No LEDs
Short Protection Hand Vacuum Eco, Detect LEDs on No LEDs
Overspeed Protection Hand Vacuum Detect LEDs on Eco, Boost LEDs on
Communication failure Hand Vacuum Eco, Detect LEDs on Detect, Boost LEDs on
Over Temperature Protection Nozzle Eco, Boost LEDs No LEDs
Short Protection Nozzle Detect, Boost LEDs on No LEDs
Debris Detection Failure Hand Vacuum F0 LEDs & LED Ring on No LEDs
Edge Detect Error Nozzle F0 LED on, LED Ring on & Headlight LEDs No LEDs
LED Ring
FO Icon
ECO
Icon
DETECT
Icon
BOOST
Icon
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NOTE: Not all accessories come with all units. Please see the Quick Start Guide on the packaging box for your unit's
configuration. To order additional accessories, visit sharkclean.co.uk.
ADDITIONAL ACCESSORIES AVAILABLE
A
Crevice Tool
B
Duster Crevice Tool
C
Flexible Crevice Tool
D
Anti-Allergen Brush
E
Multi-Surface Tool
F
Motorised Hand Tool
G
Wide Upholstery Tool
H
Car Detail Kit
I
Replacement Battery
J
Hand Vacuum Pre-Motor Filter
K
Hand Vacuum Post-Motor Anti-Allergen Filter
L
Battery Charging Sleeve
D
C
F
B
A
G
L
E
H
I
J
K
MANUFACTURER’S GUARANTEE
The Shark Guarantee
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “legal rights”). You can enforce your legal rights against your retailer, including Shark if you
bought your appliance from sharkclean.co.uk . However, at Shark we are so confident about the quality of
our products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 5
years (2 years for batteries).
The guarantee it comes with is an important consideration - and reflects how much confidence the
manufacturer has in its product and manufacturing quality.
The manufacturer’s guarantee does not aect your legal rights.
How long are new Shark machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for five years (two
years for batteries) if you register your purchase with us within 28 days.
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean.co.uk your guarantee is registered
automatically. If you bought it from anywhere else in the UK, you can register your guarantee online within 28
days of purchase.
• To register online, please visit sharkclean.co.uk/register-guarantee or scan the QR code in your
instruction booklet.
• Keep a note of the date you purchased the machine.
IMPORTANT:
• Keep your receipt if you bought your Shark appliance from anywhere except sharkclean.co.uk. You will need
it to claim under your guarantee.
• The free Shark guarantee only applies in the UK.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra four years of cover (extra one year for batteries). We’ll
also have your details to hand if we ever need to get in touch. If you further agree to receive communications
from us, you can also receive tips and advice on how to get the best out of your Shark appliance and hear the
latest news about new Shark technology and launches.
What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s discretion) of your Shark machine, including all parts and labour.
What is not covered by the free Shark guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the Shark appliance which is not in accordance with the Shark Operating Manual supplied with
your machine.
•
Damage caused by use of the Shark appliance for anything other than normal domestic household purposes
.
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under
‘Contact Us’. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find online
support at support.sharkclean.co.uk . The Shark representative will go through some troubleshooting with
you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to send
the defective item back to us free of charge. When you have delivered the defective product to us, we will
send you a replacement.
Please remember that the item will need to be boxed when you return it to us. It can be any suitable box, it
does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark appliance.
You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines at
sharkclean.co.uk . Please remember that damage caused by the use of non-Shark spares may not be covered
under your guarantee.
Illustrations may dier from actual product. We are constantly striving to improve
our products; therefore the specifications contained herein are subject to change
withoutnotice.
©2024 SharkNinja Operating LLC. All rights reserved. Made in China. Due to
continuing design and quality improvements, the unit inside may dier slightly
from what is depicted on this box. SHARK and FLOORDETECT are registered
trademarks in the United Kingdom of SharkNinja Operating LLC. DETECT PRO is
a pending trademark application in the United Kingdom of SharkNinja Operating
LLC. EDGEDETECT is an unregistered trademarks in the United Kingdom of
SharkNinja Operating LLC.
IP1000v1�Series�IB�MP�240729�Mv1
PRINTED IN CHINA
@sharkcleaninguk
@sharkcleanuk
@sharkcleanuk
SharkNinja Europe Ltd,
1st/2nd Floor Building 3150,
Thorpe Park, Century Way,
Leeds, England, LS15 8ZB UK
+44 (0)800 862 0453
www.sharkclean.co.uk
SharkNinja Germany GmbH,
Rotfeder-Ring 9,
60327 Frankfurt am Main,
Germany
