POWERPRO
Cordless Vacuum
IZ380UK Series
INSTRUCTIONS
sharkclean.co.uk
2
THANK YOU
for purchasing the Shark® Anti Hair Wrap & DuoClean® Cordless Vacuum
TIP: You can find
the model and serial
numbers on the QR
code label which is
located on the bottom
of the dust cup.
PLEASE READ CAREFULLY AND KEEP FOR
FUTURE REFERENCE.
This instruction manual is designed to help
you get a complete understanding of your
new Shark Cordless Vacuum.
If you have any questions, please call the
Customer Service line on 0800 862 0453.
TECHNICAL SPECIFICATIONS
Voltage: 21.6V
RECORD THIS INFORMATION
Model Number: ������������������������������
Date of Purchase (Keep receipt): ����������������
Store of Purchase: ����������������������������
sharkclean.co.uk/register-guarantee
0800 862 0453
Scan QR code using mobile device
To benefit from your product's extended guarantee,
simply register your purchase at:
Please note, products purchased directly from
Shark® are automatically registered.
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This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote
the sustainable reuse of material sources. To return your used device, please
use the return and collection systems or contact the retailer where this
product was purchased. They can take this product for environmentally safe
recycling.
CONTENTS
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Assembling your Shark® Vacuum Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using Your Lithium ION Power Pack Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
LED battery Power and Charging Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Recycling your Lithium ION Power Pack Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Charging Your Lithium ION Power Pack Battery . . . . . . . . . . . . . . . . . . . . . . . . 8
Using Smart Response Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cleaning Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Flexology
®
Wand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Flexology® Reach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Flexology® Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Maintaining your Vacuum Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Emptying the Dust Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removing and Cleaning the Dust Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cleaning the Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Maintaining the Floor Nozzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Checking for blockages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Additional Accessories Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Battery Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4
QUICK
START
GUIDE
THE FLOOR NOZZLE, WAND, AND
HANDHELD VACUUM CONTAIN ELECTRICAL
CONNECTIONS:
1. This vacuum consists of a motorised
nozzle, wand, and handheld vacuum. These
components contain electrical connections,
electrical wiring, and moving parts that
potentially present risk to the user.
2. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
3. Use only identical replacement parts.
4. This vacuum contains no serviceable parts.
5. Use only as described in this manual.
DO NOT use the vacuum for any purpose
other than those described in this manual.
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids.
7 DO NOT allow the appliance to be used by
children. Keep the appliance and its cord out
of reach of children. DO NOT allow to be
used as a toy. Close supervision is necessary
when used near children.
GENERAL USE
8 This appliance can be used by persons
with reduced physical, sensory or
mental capabilities or lack of experience
and knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved. Cleaning and user
maintenance should not be done by children.
9 Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorised nozzles, chargers,
batteries, or other electrical
or mechanical parts.
10 DO NOT handle plug or vacuum with
wet hands.
11 DO NOT use without dust cup, filters, and
brush-roll in place.
12 Only use Shark
®
branded filters and
accessories. Damage caused by non-Shark
filters and accessories may not be covered
by the warranty.
13 DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
14 DO NOT use if nozzle or accessory airflow is
restricted. If the air paths or the motorised
floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before
you turn on the unit again.
15 Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
16 DO NOT use if vacuum is not working as it
should, or has been dropped, damaged, left
outdoors, or dropped into water.
17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended while
powered on.
19 When powered on, keep the vacuum moving
over the carpet surface at all times to avoid
damaging the carpet fibres.
20 If you have delicate or wool carpets,
particularly loop pile, please try the vacuum
on a hidden area first to ensure the spinning
brush-rolls do not damage or unpick carpet
fibres.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn o power
and remove the ION Power Pack battery before servicing.
NOTE: If you have delicate or wool carpets, particularly loop pile, please try the
vacuum on a hidden area first to ensure the spinning brush-rolls do not damage
or unpick carpet fibres.
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SAVE THESE INSTRUCTIONS
21 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, petrol, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22 DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
23 Turn o the vacuum before plugging in or
unplugging the charger.
24 Turn o the vacuum before any adjustment,
cleaning, maintenance or troubleshooting.
25 During cleaning or routine maintenance,
DO NOT cut anything other than hair, fibres,
or string wrapped around the brush-roll.
26 Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
27 DO NOT modify or attempt to repair the
vacuum or the battery yourself, except as
indicated in this manual. DO NOT use the
battery or vacuum if it has been modified or
damaged. Damaged or modified batteries
may exhibit unpredictable behavior resulting
in fire, explosion or risk of injury.
28 Turn o all controls before unplugging.
29 Always turn o this appliance before
connecting or disconnecting motorised
nozzle or hand tool.
BATTERY PACK
30. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
31. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch.
32. Use only the charger supplied with
the unit. DK25A-248080H-B or
YLS0243A-U248080. Use of an incorrect
charger may result in no charging, and/
or unsafe conditions. A charger that is
suitable for one type of battery pack may
create a risk of fire when used with another
battery pack.
33. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.
34. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.
35. Battery should not be stored at
temperatures below 3°C (37.4°F) or above
40°C (104°F) to maintain long-term
battery life.
36. DO NOT charge battery at temperatures
below 5°C (40°F) or above 104°C (104°F).
Charging improperly or at temperatures
outside of the specified range may
damage the battery and increase the risk
of fire.
37. Store the appliance indoors. DO NOT
use or store it below 3°C (37.4°F). Ensure
the appliance is at room temperature
before operating.
38. DO NOT expose the battery to fire or
temperatures above 130°C (265°F) as it
may cause explosion.
39. Use appliances only with specifically
designated battery packs. Use of any other
battery packs may create a risk of injury
and fire.
40. Disconnect the battery pack from the
appliance before making any adjustments,
changing accessories, or storing appliance.
Such preventive safety measures
reduce the risk of starting the appliance
accidentally.
41. For IZ380 series use only with Shark
battery pack XSBT600EU.
6
ASSEMBLING YOUR SHARK® VACUUM CLEANER
1. Insert the wand into the floor nozzle, pressing it in until it clicks securely into place.
2. Insert the handheld vacuum into the top of the wand, pressing it in until it clicks securely into place.
For proper operation, ensure all components are completely connected and clicked into place..
Flexology®
Wand
Handheld
Vacuum
Anti-Hair Wrap
Floor Nozzle
WARNING: This vacuum does not stand up on its own. For storage instruction please refer to page 11.
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USING YOUR LITHIUM ION POWER PACK BATTERY
The Lithium Ion Power Pack battery does not come fully charged. Prior to first use, charge completely.
During first use, run the battery down until it is completely out of power. This will condition the battery.
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a
charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
When your Lithium ION Power Pack Battery needs to be replaced, dispose of it or recycle it in accordance with
local regulations. In some areas, it is illegal to place spent lithium-ion batteries in the bin or in a municipal solid
waste stream. Return spent power packs to an authorised recycling centre or to retailer for recycling. Contact
your local recycling centre for information on where to drop o the spent power pack.
RECYCLING YOUR LITHIUM ION POWER PACK BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
NOTE: A complete charge takes approximately 3 hours. The Lithium Ion Power Pack, like all lithium-Lithium Ion batteries,
will naturally decrease in capacity over time from the 100% capacity of a new battery.
Charging
Low
Charge
Mid
Charge
Nearly
Full
Full
Charge
NOTE: Full charge takes approximately 3 hours.
In Use
Full
Charge
Mid
Charge
Low
Charge
Nearly
Empty
No
Charge
8
CHARGING YOUR LITHIUM ION POWER PACK BATTERY
Remove the handheld vacuum from the wand
by pressing the Wand Release button and pulling
up. Plug the charger into the charging port on the
handheld vacuum.
To remove the battery from vacuum, press the
release button on the battery and slide out of the
handle compartment. To reinstall, slide the Battery
back into the compartment until it clicks into place.
IN HANDHELD VACUUM
OUT OF THE VACUUM
To put the vacuum in storage
mode, press
the Unlock latch while folding the
handheld vacuum forward until
the wand clicks and locks.
Plug the charger into the charging
port on the handheld vacuum.
FLEXOLOGY® STORAGE MODE
Brushroll and vacuum respond
to surface changes and
automatically adjust to optimize
your clean.
FLOOR DETECT
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USING SMART RESPONSE TECHNOLOGY
Carpet
The carpet icon will be automatically shown when
cleaning debris below the surface of your carpets.
For an added boost in power, pull the Trigger
on the handheld vacuum. Release it to return
to Ion Power Mode.
Boost mode is available in both Carpet and Hard
Floor setting
Press button to turn power on or o.
POWER BUTTON BARE FLOOR SETTING
CARPET SETTING BOOST MODE
Bare Floor/Small Area Rugs
The Bare Floor icon will automatically illuminate
when you clean bare floors or area rugs.
POWER BUTTON BARE FLOOR SETTING
CARPET SETTING BOOST MODE
10
CLEANING MODES
NOTE: All accessories are compatible with both the wand and the handheld vacuum.
To clean floors, place foot on floor nozzle and tilt handheld vacuum back.
Stand the vacuum upright and press the nozzle
release button where the bottom of the wand
meets the nozzle. Lift upward to detach.
Great for cleaning skirting boards, ceiling fans,
window sills, and other hard-to-access areas.
ABOVE-FLOOR WITH WAND
Press the wand release button to lift the handheld
vacuum o the wand. Great for cleaning stairs
and furniture, and other above floor areas
with accessories.
ABOVE-FLOOR HANDHELD
UPRIGHT WITH FLEXOLOGY® WAND
NOTE: Brush-roll will only engage when the handheld vacuum and wand are tilted back.
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NOTE: Take care whenever folding or unfolding the wand to ensure fingers cannot be caught in the mechanism.
USING THE FLEXOLOGY® WAND
Press the Flexology® Wand Unlock Latch on the
back of the wand then adjust the angle.
To put the vacuum in storage mode, press the
unlock latch while folding the handheld vacuum
forward until the wand clicks and locks.
To take the vacuum out of storage mode, lift up the
handheld vacuum until the wand clicks and locks
in place.
Adjust the wand to a lower angle to easily clean
under furniture.
FLEXOLOGY® REACH
FLEXOLOGY® STORAGE
(Click)
(Click)
12
Press the handvac release button and disconnect
the handheld vacuum from the wand.
To remove the dust cup from the handheld vacuum,
press the Dust Cup Release button near the handheld
vacuum nozzle. Tilt the dust cup and lift o to remove.
To empty dust and debris, hold the dust cup over the
bin, then slide the Lid Release slider forward.
To empty the Dust Cup while it is attached to the
handheld vacuum, position the dust cup over a dust
bin and slide the Lid Release slider forward.
Remove debris from the dust screen by tapping it
gently or wiping it with a dry cloth as needed. To
clean the interior of the dust cup, rinse it with water.
Place it on its side to air-dry for at least 24 hours
before reinstalling.
EMPTYING THE DUST CUP
REMOVING AND CLEANING THE DUST CUP
MAINTAINING YOUR VACUUM CLEANER
1
1
2
2
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Press the dust cup release button and remove the
dust cup. Pull the foam and felt filters out of the
back of the dust cup.
Remove the dust cup. Pull the post-motor filter out
of the handheld vacuum.
MAINTAINING YOUR VACUUM CLEANER
PRE-MOTOR FILTER POST-MOTOR FILTER
CLEANING THE FILTERS
To clean filters, rinse them with water only. Allow all filters to air-dry completely for at least 24 hours before
reinstalling to prevent liquid from being drawn into electricparts.
Clean the pre-motor filters at least once
a month and post-motor filter at least once a year. Tap o loose dirt between washes when needed. More
frequent cleaning may sometimes be necessary with heavy use.
IMPORTANT: DO NOT use soap when cleaning the filters. Use water only.
NOTE: To order filters and other parts, visit sharkclean.co.uk
Pre-Motor Foam and
Felt Filter Kit
Post-Motor
Filter
14
MAINTAINING YOUR VACUUM
5. Tap o loose debris and wipe the brushroll
clean with a dry towel. Hand-wash the
brushroll if needed, using only water,
and then let it air-dry completely for at
least 24 hours.
6. When the brushroll is dry, reinstall by
inserting it into the nozzle until it clicks.
NOZZLE MAINTENANCE
POWERFIN FLOOR NOZZLE
1. Turn o the vacuum.
2. Press the nozzle release button to detach
the nozzle from the wand.
3. Press the brushroll release button and
slide the brushroll out of the nozzle.
4. Clear any blockages and remove any
debris from the brushroll and floor nozzle.
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Checking for Blockages in the Handheld Vacuum:
1. Turn o vacuum.
2. Remove the handheld vacuum from the wand.
3. Check all intake openings to the dust cup and
remove any debris or blockage.
CHECKING FOR BLOCKAGES
MAINTAINING YOUR VACUUM CLEANER
Checking for Blockages in the Wand:
Flexology® Wand:
1. Turn o vacuum.
2. Remove the handheld vacuum and floor nozzle
from the wand.
3. Check the clog access on the Flexology® portion
of the wand by pinching the tabs on either side of
the hose and lifting the hose out for wand access.
4. Clear any debris and blockages.
Checking for Blockages in the Floor Nozzle:
1. Turn o vacuum.
2. Detach the wand from the floor nozzle.
3. Press the brush roll release
button and slide the brush roll out of the nozzle.
4. Clear any blockages and release any debris
from the brush roll and floor nozzle.
5. Slide the brush roll back into the nozzle,
ensuring everything is lined up and in place
16
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the Lithium Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Nozzle light is red.
(Refer to Checking for Blockages section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibres or hair that may be wrapped around the brush-roll.
• Check connection between handheld vacuum and wand for blockages; clear blockages if required. If the
issue persists, please contact Customer Service.
• Check clog access in wand for any blockages and clear any debris.
Vacuum lifts area rugs.
• Make sure you are not engaging boost mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn o the unit to disengage the brush-roll and restart with the power/selector switch.
Brush-roll does not spin.
• Immediately turn o the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the handheld vacuum is tilted back far enough for the brush-roll to engage. If the brush-roll still does not
spin, please contact Customer Service.
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still
do not illuminate, please contact Customer Service.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights located on the handheld portion of the
vacuum. If recharging is needed, plug in while vacuum is in the o position.
2. Empty dust cup and clean filters (See Emptying the Dust Cup and Cleaning the Filters sections).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Restart with power/selector switch.
Battery Indicator Lights on handheld vacuum are flashing.
• Bottom LED light is flashing (Fig. A): Battery needs to be charged.
• Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is
temporarily paused. Leave battery plugged in and charging will resume soon.
• If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.
Fig. A Fig. CFig. B Fig. D
NOTE: If vacuum still does not operate properly, contact Customer Service.
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NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's configuration.
To order additional accessories, visit sharkclean.co.uk
ADDITIONAL ACCESSORIES AVAILABLE ON SHARK® ACCESSORIES.EU
L M
HG
I
K
J
EB DA FC
N O
A
8" Crevice Tool
B
12" Crevice Tool
C
18" Flexi Crevice Tool
D
Flexible Hose
E
Duster Crevice Tool
F
Dusting Brush
G
Multi-Angle Dusting Brush
H
Anti-Allergen Dust Brush
I
Upholstery Tool
J
Wide Upholstery Tool
K
Pet Multi-Tool
L
Motorised Pet Tool
M
Flexology® Under-
Appliance Wand
N
Home & Car Detail Kit
O
Precision Duster
P
Onboard Tool Clip
Q
Accessory Bag
R
Lithium Ion Battery
S
Lithium Ion Power Pack
Charger
T
Charging Cord
R S TQP
Problem Error Code
Motor Won’t Start
Boost icon is flashing white on hand vacuum
display.
Motor Overheat
Boost icon is flashing white and Carpet icon
is flashing white on hand vacuum display.
Motor Overcurrent
Boost icon is flashing white and Bare
Floor icon is flashing white on hand
vacuum display.
Motor Short
Carpet and Bare Floor icons are flashing
white on hand vacuum display.
Motor Overspeed
The hand vacuum display alternates between
the Boost icon flashing white and Bare Floor
icon flashing white.
System Comm Error
The hand vacuum display alternates between
the Bare Floor icon flashing white and Carpet
icon flashing white.
Nozzle Overheat
The Carpet icon flashes white on hand
vacuum display.
Nozzle Short
The Bare floor icon flashes white on hand
vacuum display.
Motor
Nozzle
TROUBLESHOOTING GUIDE
18
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so
confident about the quality of our products that we give the product owner an additional manufacturer’s guarantee
of up to five years (1 year as standard plus 4 years when you register). These terms and conditions relate to our
manufacturer’s guarantee only - your statutory rights are unaected.
The conditions below describe the prerequisites and scope of our guarantee. They do not aect your statutory
rights or the obligations of your retailer and your contract with them.
The Lithium ION power pack is not covered by the 5 year guarantee (see battery guarantee on next page).
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight
through to a Shark® representative. You’ll also find online support at www.sharkclean.co.uk
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note)
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark®
are automatically registered.
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt
to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate
your guarantee.
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further
agree to receive communications from us, you can also receive tips and advice on how to get the best out of your
Shark® vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed for a
total of up to five years (12 months plus an extended guarantee of 4 years).
What is covered by the free Shark® guarantee?
Repair or replacement (at Shark’s discretion) of your Shark® machine, including all parts and labour.
A Shark® guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Blockages - for details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
2. Normal wear and tear such as brush bar, fuse, belt, hose etc.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark® Operating Manual supplied with your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark® Genuine Components.
7. Faulty installation (except where installed by Shark®).
8. Repairs or alterations carried out by parties other than Shark® or its agents.
9. The Lithium ION power pack battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark® does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has lapsed. In this case please contact our
Freephone customer service help line and ask about our out of guarantee programme, on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum.
You’ll find a full range of Shark spares, replacement parts and accessories for all Shark® machines at
www.sharkclean.co.uk.
Please remember that damage caused by use of non-Shark® spares is not covered under your guarantee.
FIVE (5) YEAR LIMITED GUARANTEE
19
sharkclean.co.uk
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are
so confident about the quality of our products that we give you an additional manufacturer’s guarantee on the
batteries of up to two years (1 year as standard plus 1 year when you register). These terms and conditions relate to
our manufacturer’s guarantee only - your statutory rights are unaected.
The guarantee covers parts and labour. Our customer service helpline (0800 862 0453) is open from 9.00am to
6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark® representative. You’ll also
find online support at www.Sharkclean.co.uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Model Number
• Date you purchased the machine (from your in-store receipt or delivery note)
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark®
are automatically registered.
IMPORTANT
• The manufacturer’s guarantee covers your battery for 12 months (or for 2 years, if registered) starting on the
date of delivery.
• Please keep your receipt at all times. Should you need to use your guarantee (standard 1 year or further 1 year
extended) we will need your receipt to verify the information you have supplied to us is correct. The inability to
produce a valid receipt may invalidate your guarantee.
How long are new Shark® batteries guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner battery.
is guaranteed for a total of two years (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® battery (at Shark’s discretion to decide whether to replace or repair)
including all parts and labour. A Shark® guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1.
Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit.
2.
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the battery which is not in accordance with the Shark® Instructions supplied with your machine.
3.
Use of the battery for anything other than powering the Shark® vacuum cleaner with which it was supplied.
4.
Use of parts not assembled or installed in accordance with the operating instructions.
5.
Use of parts and accessories which are not Shark® spares.
6.
Faulty installation (except where installed by Shark®).
Where can I buy genuine Shark® batteries?
Shark® batteries are developed by the same engineers who developed your Shark® vacuum.
You’ll find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at
www.Sharkclean.co.uk. Please remember damage caused by use of non-Shark® spares is not covered under your
guarantee.
TWO (2) YEAR LIMITED BATTERY GUARANTEE
Illustrations may dier from actual product. We are constantly striving to
improve our products; therefore the specifications contained herein are
subject to change without notice.
© 2024 SharkNinja Operating LLC. FLEXOLOGY and SHARK are registered
trademarks of SharkNinja Operating LLC.
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PRINTED IN CHINA
@sharkcleaninguk
@sharkcleanuk
@sharkcleanuk
SharkNinjaEurope Ltd, 1st/2nd
Floor Building 3150,
Thorpe Park, Century Way,
Leeds, England,
LS15 8ZB
www.sharkclean.co.uk
SharkNinja Germany GmbH,
Rotfeder-Ring 9,
60327 Frankfurt am Main,
Germany
www.sharkclean.eu
