Cordless PowerPro
™
Vacuum
IZ370 Series
IZ380 Series
OWNER’S GUIDE
sharkclean.comsharkclean.com
QUICK
START
GUIDE
THE FLOOR NOZZLE, WAND, AND
HANDHELD VACUUM CONTAIN ELECTRICAL
CONNECTIONS:
1. This vacuum consists of a motorized
nozzle, wand, and handheld vacuum. These
components contain electrical connections,
electrical wiring, and moving parts that
potentially present risk to the user.
2. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
3. Use only identical replacement parts.
4. This vacuum contains no serviceable parts.
5. Use only as described in this manual.
DO NOT use the vacuum for any purpose
other than those described in this manual.
6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids.
7. Keep the appliance and its cord out of reach
of children. Do not allow the appliance to be
used by children. Do not allow to be used as
a toy. Close supervision is necessary when
used near children.
GENERAL USE
8. This appliance can be used by persons
with reduced physical, sensory, or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved. Cleaning and user
maintenance shall not be made by children.
9. Always turn o the vacuum before
connecting or disconnecting any current
carrying hoses, motorized nozzles, chargers,
batteries, or other electrical or mechanical
parts.
10. DO NOT handle plug or vacuum with
wet hands.
11. DO NOT use without dust cup, filters, and
brushroll in place.
12. Only use Shark® branded filters and
accessories.
13. DO NOT put any objects into nozzle or
accessory openings. DO NOT use with any
opening blocked; keep free of dust, lint,
hair, and anything that may reduce airflow.
14. DO NOT use if nozzle or accessory airflow is
restricted. If the air paths or the motorized
floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before
you turn on the unit again.
15. Keep nozzle and all vacuum openings away
from hair, face, fingers, uncovered feet, or
loose clothing.
16. DO NOT use if vacuum is not working as it
should, or has been dropped, damaged, left
outdoors, or dropped into water.
17. Use extra care when cleaning on stairs.
18. DO NOT leave the vacuum unattended
while powered on.
19. When powered on, keep the vacuum
moving over the carpet surface at all times
to avoid damaging the carpet fibers.
20. DO NOT place vacuum on unstable
surfaces such as chairs or tables.
21. DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (including
drywall, fireplace ash, or embers).
DO NOT use as an attachment to power
tools for dust collection.
e) Smoking or burning objects (hot coals,
cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • WHEN USING AN ELECTRICAL APPLIANCE, BASIC
PRECAUTIONS SHOULD ALWAYS BE FOLLOWED, INCLUDING THE FOLLOWING.
PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM.
If the charging cord plug does not fit fully into the outlet, reverse the plug.
If it still does not fit, contact a qualified electrician. DO NOT force into outlet
or try to modify to fit.
To reduce the risk of shock and unintended operation, turn o power and remove
the battery before servicing.
SAVE THESE INSTRUCTIONS
22. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapors (lighter fluid, gasoline, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
23. Turn o the vacuum before plugging in or
unplugging the charger.
24. Turn o the vacuum before any adjustment,
cleaning, maintenance or troubleshooting.
25. During cleaning or routine maintenance, DO
NOT cut anything other than hair, fibers, or
string wrapped around the brushroll.
26. Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electric parts.
27. DO NOT modify or attempt to repair the
vacuum or the battery yourself, except as
indicated in this manual.
DO NOT use the battery or vacuum if it has
been modified or damaged.
Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire,
explosion, or risk of injury.
28. Turn o all controls before unplugging.
29. Always turn o this appliance before
connecting or disconnecting motorized
nozzle or hand tool.
BATTE RY PACK
30. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.
31. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch.
32. Use only Shark® charger DK25A-
248080H-U or YLS0243A-T248080. Use
of an incorrect charger may result in no
charging, and/or unsafe conditions. A
charger that is suitable for one type of
battery pack may create a risk of fire when
used with another battery pack.
33. Keep the battery away from all metal objects
such as paper clips, coins, keys, nails, or
screws. Shorting the battery terminals
increases the risk of fire or burns.
34. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.
35. Battery should not be stored at
temperatures below 37.4°F (3°C) or
above 104°F (40°C) to maintain long-term
battery life.
36. DO NOT charge battery at temperatures
below 40°F (5°C) or above 104°F (40°C).
Charging improperly or at temperatures
outside of the specified range may damage
the battery and increase the risk of fire.
37. Store the appliance indoors. DO NOT use
or store it below 37.4°F (3°C). Ensure the
appliance is at room temperature before
operating.
38. DO NOT expose the battery to fire or
temperatures above 265°F (130°C) as it
may cause explosion.
39. For IZ370 and IZ380 Series: Disconnect
the battery pack from the appliance
before making any adjustments, changing
accessories, or storing appliance. Such
preventive safety measures reduce the
risk of starting the appliance accidentally.
40. Use appliances only with specifically
designated battery packs. Use of any
other battery packs may create a risk
of injury and fire.
41. For IZ370H, IZ372H, IZ372HD, IZ373H
IZ377H, IZ380H, IZ381H and IZ382H,
IZ387H, use only with Shark battery
pack XSBT600.
sharkclean.comsharkclean.com
ASSE M BLY
1. Insert Wand into Floor Nozzle.
2. Insert Handheld Vacuum into wand.
For proper operation, ensure all
components are completely connected
and clicked into place.
LI-ION BATTERY
Prior to first use, charge completely. A full charge takes approximately 3 hours.
Visit sharkclean.com/support online or review the included Quick Start Guide.
When the Shark Li-Ion battery needs to be replaced, dispose of it or recycle it in accordance
with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion
batteries in the trash or in a municipal solid waste stream. Return spent batteries to an
authorized recycling center or to the retailer for recycling. Contact your local recycling center
for information on where to drop o the spentbattery.
Standard Wand with
Handheld Vacuum
Storage Clip
Handheld Vacuum
with removable battery
Floor Nozzle
RECYCLING THE LI-ION BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
NOTE: The Shark battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100%
capacity of a new battery.
NOTE: Your vacuum’s model and serial numbers can be found on the QR code label on the bottom of the back of the
handheld vacuum.
RUNTIMES PER FULLY CHARGED BATTERY
OR
Charging
Low
Charge
Mid
Charge
Nearly
Full
Full
Charge
NOTE: Full charge takes approximately 3 hours.
In Use
Full
Charge
Mid
Charge
Low
Charge
Nearly
Empty
No
Charge
2.
1.
MultiFLEX®
Wand
sharkclean.comsharkclean.com
CHARGING THE BATTERY
Plug the Li-Ion Charger into a wall outlet.
CLEANING MODES
NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please use setting II, Carpet. The Carpet setting
should also be used when cleaning stuck-on dust and debris.
Bare Floor/Small Area Rugs
The Bare Floor icon will automatically
illuminate when you are cleaning bare floors
or area rugs.
Carpet
The Carpet icon will automatically illuminate
when you clean carpets.
For an added boost in power, pull the
Trigger on the handheld vacuum. Release
it to return to standard power.
BARE FLOOR SETTING
CARPET SETTING
BOOST MODE
LI-ION CHARGER
Press and hold the Battery Release Button,
then slide out the battery. Plug the charger
into the charging port on the battery. To
reinstall the battery, slide it into the slot in
the back of the handheld vacuum.
REMOVE BATTERY TO CHARGE
Brushroll and vacuum respond to surface
changes and automatically adjust to optimize
your clean.
FLOOR DETECT™
DIRT REVEAL (IZ382H AND IZ380H ONLY)
On hard floors ONLY, the Dirt Reveal light
illuminates the cleaning path so you can
more easily spot dirt and debris.
DIRT REVEAL
sharkclean.comsharkclean.com
VACUUM USAGE
NOTE: All accessories are compatible with both the wand and the handheld vacuum.
To clean floors, step on floor nozzle and tilt
handheld vacuum back.
UPRIGHT WITH STANDARD WAND
Stand the vacuum upright and press the nozzle
release button located at the bottom of the
wand, above the nozzle. Lift wand to detach.
Great for cleaning baseboards, ceiling fans,
window sills, and other hard-to-access areas.
ABOVE-FLOOR WITH WAND
Press the wand release button and lift the
handheld vacuum o the wand. Attach
an accessory for great cleaning on stairs,
furniture, and other above-floor areas.
ABOVE-FLOOR HANDHELD
NOTE: Brushroll will only engage when the handheld vacuum and wand are tilted back.
NOTE: When using the wand, keep fingers away from the folding mechanism.
To put the vacuum in storage mode, press the
unlock latch while folding the handheld vacuum
forward until the wand clicks and locks.
To take the vacuum out of storage mode,
lift up the handheld vacuum until the wand
clicks and locks in place.
MULTIFLEX STORAGE (IZ380 SERIES ONLY)
(Click)
(Click)
USING THE MULTIFLEX® WAND
Press the MultiFLEX Wand Unlock Latch on
the back of the wand, then adjust the angle.
Adjust the wand to a lower angle to easily
clean under furniture.
MULTIFLEX REACH (IZ380 SERIES ONLY)
ABOVE FLOOR CLEANING
Press button to turn power on or o.
POWER BUTTON
sharkclean.comsharkclean.com
Press the wand release button to disconnect
the handheld vacuum from the wand.
To remove the dust cup from the handheld
vacuum, press the Dust Cup Release button
near the handheld vacuum nozzle. Tilt the
dust cup and lift o to remove.
To empty dust and debris, hold the dust cup
over the trash, then slide the Lid Release
slider forward.
To empty the Dust Cup while it is attached
to the handheld vacuum, position the dust
cup over a trash receptacle and slide the
CleanTouch® Lid Release slider forward.
To clean the interior of the dust cup, rinse it
with water. Place it on its side to air-dry for at
least 24 hours before reinstalling.
EMPTYING THE DUST CUP
REMOVING AND CLEANING THE DUST CUP
MAINTAINING YOUR VACUUM
1
1
2
2
STORAGE
ONBOARD STORAGE (IZ370 SERIES ONLY)
Press the wand release button at the top of
the wand to detach the handheld vacuum.
Hang the handheld vacuum from the storage
hook on the wand.
sharkclean.comsharkclean.com
MAINTAINING YOUR VACUUM
5. Tap o loose debris and wipe the brushroll
clean with a dry towel. Hand-wash the
brushroll if needed, using only water,
and then let it air-dry completely for at
least 24 hours.
6. When the brushroll is dry, reinstall it by
inserting it into the nozzle until it clicks.
NOZZLE MAINTENANCE
POWERFIN FLOOR NOZZLE
1. Turn o the vacuum.
2. Press the nozzle release button to detach
the nozzle from the wand.
3. Press the brushroll release button and
slide the brushroll out of the nozzle.
4. Clear any blockages and remove any
debris from the brushroll and floor nozzle.
PRE-MOTOR FILTER
POST-MOTOR FILTER
Press the dust cup release button and
remove the dust cup. Pull the foam and felt
filters out of the back of the dust cup.
Remove the dust cup. Pull the post-motor
filter out of the handheld vacuum.
MAINTAINING YOUR VACUUM
CLEANING THE FILTERS
Regularly rinse and replace the filters to maintain your vacuum’s suction power.
To clean filters, rinse them with water only. Allow all filters to air-dry completely for at least
24 hours before reinstalling to prevent liquid from being drawn into electricparts.
Clean the pre-motor filters at least once a month and post-motor filter at least once a year.
Tap o loose dirt between washes when needed. More frequent cleaning may sometimes be
necessary with heavy use.
IMPORTANT: DO NOT use soap when cleaning the filters. Use water only.
Pre-Motor Foam and Felt Filter Kit Post-Motor HEPA Filter
sharkclean.comsharkclean.com
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Nozzle headlights are blinking and nozzle
light is red. (Refer to Checking for Blockages section for more information.)
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check connection between handheld vacuum and wand for blockages; clear blockages if required.
• Check clog access in wand for any blockages and clear any debris.
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
Vacuum lifts area rugs.
• Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn o the unit to disengage the brushroll and restart with the power button.
Brushroll does not spin.
• Immediately turn o the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the handheld vacuum is tilted back far enough for the brushroll to engage while in use.
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights located on the handheld vacuum. If
recharging is needed, plug in while the vacuum is powered o.
2. Empty dust cup and clean filters (See Emptying the Dust Cup and Cleaning the Filters sections).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Restart with the power button.
Battery Indicator Lights on handheld vacuum are flashing.
• Bottom LED light is flashing (Fig. A): Battery needs to be charged.
• Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is
temporarily paused. Leave battery plugged in and charging will resume soon.
• If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service at 1-800-798-7398.
Fig. A Fig. CFig. B Fig. D
NOTE: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398.
Checking for Blockages in the Handheld
Vacuum:
1. Turn o vacuum.
2. Remove the handheld vacuum from the
wand.
3. Check all intake openings to the dust cup
and remove any debris or blockage.
Checking for Blockages in the Wand:
1. Turn o vacuum.
2. Remove the handheld vacuum and floor
nozzle.
3. Clear away any debris and blockages
inside the wand.
Checking for Blockages in the Floor Nozzle:
1. Turn o vacuum.
2. Detach the wand from the floor nozzle.
3. Press the brushroll release button and
slide the brushroll out of the nozzle.
4. Clear any blockages and release any
debris from the brushroll and floor nozzle.
5. Slide the brushroll back into the nozzle
until it clicks into place.
CHECKING FOR BLOCKAGES
MAINTAINING YOUR VACUUM
sharkclean.comsharkclean.com
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories. We
also ask that you register your product online at registeryourshark.com and have the product on hand when
you call, so we may better assist you.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. In order to better assist you please register your
product prior to calling and have your product with you at the time of your call. You will need the receipt
as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction
information. We also ask that you register your product online at registeryourshark.com and have the
product on hand when you call, so we may better assist you.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
FIVE (5) YEAR LIMITED WARRANTY
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the enclosed
Quick Start Guide. To order additional accessories, visit sharkaccessories.com.
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A
Crevice Tool
B
Flexible Crevice Tool
C
Duster Crevice Tool
D
Dusting Brush
E
Multi-Angle Dusting
Brush
F
Anti-Allergen Dust Brush
G
Upholstery Tool
H
Wide Upholstery Tool
I
Pet Multi-Tool
J
Deep-Cleaning
Motorized Pet Tool
K
MultiFLEX® Under-
Appliance Wand
L
Accessory Bag
M
Li-Ion Charger
N
Fur Fins Tool
Problem Error Code
Motor Won’t Start
Boost icon is flashing white on hand
vacuum display.
Motor Overheat
Boost icon and Carpet icon are both flashing
white on hand vacuum display.
Motor Overcurrent
Boost icon and Bare Floor icon are both
flashing white on hand vacuum display.
Motor Short
Carpet and Bare Floor icons are flashing
white on hand vacuum display.
Motor Overspeed
The hand vacuum display alternates
between the Boost icon flashing white
and Carpet icon flashing white.
System Comm Error
The hand vacuum display alternates
between the Bare Floor icon flashing white
and Carpet icon flashing white.
Nozzle Overheat
The Carpet icon flashes white on hand
vacuum display.
Nozzle Short
The Bare Floor icon flashes white on hand
vacuum display.
Motor
Nozzle
TROUBLESHOOTING GUIDE
A D
I
G
L
B
E
J
H
M N
C
F
K
sharkclean.comsharkclean.com
BATTERY REMOVAL AND DISPOSAL
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a
charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local
ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a
municipal solid waste stream. Return spent battery to an authorized recycling center or to retailer for recycling.
Contact your local recycling center for information on where to drop o the spentbattery.
The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the lithium-ion battery indicates that the
costs to recycle the battery at the end of its useful life have already been paid by SharkNinja. In some areas,
it is illegal to place spent lithium-ion batteries in the trash or municipal solid waste stream and the RBRC
program provides an environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established programs in the United
States and Canada to facilitate the collection of spent lithium-ion batteries. Help protect our environment
and conserve natural resources by returning the spent lithium-ion battery to an authorized SharkNinja
service center or to your local retailer for recycling. You may also contact your local recycling center for
information on where to drop o the spent battery, or call 1-800-798-7398.
FCC WARNINGS
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to parts 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help.
This Device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
1. This device may not cause harmful interference
2. This device must accept any interference received, including interference that may cause undesired operation.
NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.
The Two (2) Year VIP Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not
transferable.
SharkNinja warrants that the battery shall be free from defects in material and workmanship for a period of
two (2) years from the date of purchase when it is used under normal household conditions and maintained
according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original battery deemed defective, in SharkNinja’s sole discretion, will be replaced up to two (2) years
from the original purchase date.
2. In the event a replacement battery is issued, the warranty coverage ends six (6) months following the receipt
date of the replacement battery or the remainder of the existing warranty, whichever is later. SharkNinja
reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of the battery, which requires optimal temperature storage and operation to ensure
its proper functioning. Replacement batteries are available for purchase at sharkclean.com/batteries.
2. A battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., exposing battery to liquids or extreme hot and/or cold temperatures),
abuse, negligent handling, failure to perform required maintenance, (e.g., not cleaning the filters, not
removing debris from the brushroll) or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in
the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is
performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your battery fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options.
So we may better assist you, please register your product online at registeryourshark.com and have the
product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for replacement. A fee of $19.95 (subject
to change) will be charged when SharkNinja ships the replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We
also ask that you register your product online at registeryourshark.com and have the product on hand when
you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing
instruction information when you call.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may
not apply to you.
TWO (2) YEAR LIMITED BATTERY WARRANTY
Benefits of registering your product and
creating an account:
• Get easier, faster product support and
access to warranty information
• Access troubleshooting and product care
instructions
Be among the first to know about exclusive
product promotions
TIP: You can find the model and serial numbers
on the QR code label on the bottom of the
back of the hand vacuum and battery.
RECORD THIS INFORMATION
Model Number: �����������������������������
Date Code: ���������������������������������
Date of Purchase: ���������������������������
(Keep receipt)
Store of Purchase: ���������������������������
REGISTER YOUR PURCHASE
registeryourshark.com
TECHNICAL SPECIFICATIONS
Voltage: 21.6V
Watts: 181W
© 2024 SharkNinja Operating LLC. CLEANTOUCH, MULTIFLEX, and SHARK are registered trademarks of
SharkNinja Operating LLC. FLOOR DETECT and POWERPRO are trademarks of SharkNinja Operating LLC.
RBRC is a trademark of Rechargeable Battery Recycling Corporation.
IZ370�IZ380Series�IB�X5�MP�Mv1
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new
Shark® Cordless PowerPro™ Vacuum.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
This product may be covered by one or more U.S. patents. See sharkninja.com/patents
for more information.
