with SELF-EMPTY BASE
Robot Vacuum
RV2820VEUK/AV2820VEUKWH SERIES
OWNER’S GUIDE
sharkclean.co.uk sharkclean.co.uk
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
LASER WARNING
THIS PRODUCT HAS A CLASS 1 LASER. IT IS SAFE UNDER REASONABLY FORESEEABLE
CONDITIONS (AS DEFINED IN THESE INSTRUCTIONS.) ALWAYS TURN OFF THE POWER
BEFORE LIFTING THE ROBOTIC VACUUM CLEANER OR PERFORMING ANY MAINTENANCE
ON IT. DO NOT LOOK DIRECTLY INTO LASER.
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
If the charging cable plug does not fit fully into the outlet, reverse the plug. If it still does
not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
GENERAL WARNINGS
1. For best performance and coverage,
remove cords from areas that need to be
cleaned.
2. Do not operate the robotic vacuum
cleaner in a room where an infant or child
is sleeping.
3. Do not operate the robotic vacuum
cleaner in an area where there are lit
candles or fragile objects on the floor to
be cleaned.
4. Do not operate the robotic vacuum
cleaner in a room that has lit candles on
furniture that the robotic vacuum cleaner
may accidentally hit or bump into.
5. Do not allow children to sit on the robotic
vacuum cleaner.
6. Do not use the robot on a wet surface,
unless it is a WD model mopping robot.
When using an electrical appliance, basic
precautions should always be followed,
including the following:
7. The robotic vacuum cleaner system
consists of a robotic vacuum and a
Self-Empty Base with a power supply.
These components contain electrical
connections, electrical wiring, and moving
parts that potentially present risk to the
user.
8. Before each use, carefully inspect all parts
for any damage. If a part is damaged,
discontinue use.
9. Use only identical replacement parts.
10. This robotic vacuum cleaner contains no
serviceable parts.
11. Use only as described in this Owner's
Guide. DO NOT use the robotic vacuum
cleaner for any purpose other than those
described in this Owner's Guide.
12. With the exception of filters, DO NOT
expose any parts of the robotic vacuum
cleaner to water or other liquids.
13.
DO NOT put hands into any
opening in the Self-Empty
Base or robot.
USE WARNINGS
14. This appliance can be used by children
ages 8 years and older and persons with
reduced physical, or mental capabilities or
lack of experience and knowledge if they
have been given supervision or instruction
concerning use of the appliance in a safe
way and understand the hazards involved.
15. Children shall not play with the appliance.
16. For your robot’s cli sensors to work
properly, all runners, rugs, or carpets must
be eight inches from any stairs (or must
be continuous and extend over the edge
of the stairs). If a runner, rug, or carpet
edge that is less than eight inches from
the stairs cannot be moved, you must use
a digital no-go zone to block o the stairs.
For non-app users, use a boundary to
block o an unsafe boundary.
17. To minimize the risk of the robotic vacuum
cleaner traveling beyond an unsafe
boundary (stair/cli edges, fireplaces,
water hazards), establish these areas as
no-go zones using the mapping feature in
the SharkClean mobile app. Upon setting
the boundary, run the vacuum and visually
confirm that the settings eectively
prevent it from passing beyond the set
boundary. Adjust settings as necessary.
18. This product has a Class 1 Laser. It is safe
under reasonably foreseeable conditions
(as defined in this Owner's Guide). Always
turn o the power before lifting the
robotic vacuum cleaner or performing any
maintenance on it.
19. DO NOT look directly into laser.
20. Always turn o the robotic vacuum
cleaner before inserting or removing the
filter or dust bin.
21. DO NOT handle plug, Self-Empty Base,
charging cable, or robotic vacuum
cleaner with wet hands. Cleaning and user
maintenance shall not be made by children
without supervision.
22. DO NOT use without robot dust bin and
filters in place.
23. DO NOT damage the cord:
a) DO NOT pull or carry Self-Empty Base
by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on cord.
Grasp the plug, not the cord.
c) DO NOT close a door on the cord, pull
the cord around sharp corners, or leave
the cord near heated surfaces.
24. DO NOT put any objects into nozzle or
accessory openings. DO NOT use with any
opening blocked; keep free of dust, lint,
hair, and anything that may reduce airflow.
25. DO NOT use robotic vacuum cleaner
if airflow is restricted. If the air paths
become blocked, turn the vacuum cleaner
o and remove all obstructions before
turning on the unit again.
26. Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
27. DO NOT use if robotic vacuum cleaner
is not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.
28. DO NOT place robotic vacuum cleaner on
unstable surfaces.
29. DO NOT use to pick up:
a) Liquids.
b) Large objects.
c) Hard or sharp objects (glass, nails,
screws, or coins).
d) Large quantities of dust (drywall dust,
fireplace ash, or embers.)
e) DO NOT use as an attachment to power
tools for dust collection.
f) Smoking or burning objects (hot coals,
cigarette butts, or matches).
g) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene).
h) Toxic materials (chlorine bleach,
ammonia, or drain cleaner).
i) Toxic materials (high concentrations
of chlorine bleach liquid, high
concentrations of ammonia, or drain
cleaning solution).
30. DO NOT use in the following areas:
a) Wet or damp surfaces.
b) Outdoor areas near fireplaces with
unobstructed entrances.
c) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapors (lighter fluid, gasoline, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust.)
d) In an area with a space heater.
e) Near fireplaces with unobstructed
entrances.
31. Turn o the robotic vacuum cleaner before
any adjustment, cleaning, maintenance, or
troubleshooting.
32. Allow all filters to air-dry completely
before reinstalling them to prevent liquid
from being drawn into electric parts.
33. DO NOT modify or attempt to repair the
robotic vacuum cleaner or the battery
yourself, except as indicated in this
Owner's Guide. DO NOT use the vacuum if
it has been modified or damaged.
34. DO NOT use any household cleaners
(all-purpose cleaners, glass cleaners,
bleach) on any of the polished high gloss
surfaces on the Self-Empty Base or
robotic vacuum cleaner as they contain
chemicals that may damage these
surfaces. Instead, use a cloth dampened
with water to gently clean.
BATTERY USE
35. The battery is the power source for the
robotic vacuum cleaner. Carefully read
and follow all charging instructions.
36. To prevent unintentional starting, ensure
the robotic vacuum cleaner is powered o
before picking it up or carrying it.
37. For Shark® PowerDetect Self-Empty XL
base replacement, use XDKRV2820VEUK/
XDKAV2820VEUK. For replacement
battery, use RVBAT850A battery pack.
38. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals together increases the risk of fire
or burns.
39. Under abusive conditions, liquids may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.
40. Robotic vacuum cleaner should not be
stored, charged, or used at temperatures
below 10°C (50°F) or above 40°C
(104°F). Ensure the battery and vacuum
have reached room temperature before
charging or use. Exposing the robot or
battery to temperatures outside of this
range may damage the battery and
increase the risk of fire.
41. DO NOT expose the robotic vacuum
cleaner or battery to fire or temperatures
above 265°F (130°C) as it may cause
explosion.
SAVE THESE INSTRUCTIONS
For the latest warnings and cautions, go to www.sharkclean.co.uk/robothelp
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GETTING TO KNOW YOUR SHARK POWERDETECT
DOCK Button CLEAN Button
LIDAR Module
Front Bumper
Indicator Lights
Cli Sensors
Cli Sensors
Cli Sensors
Charging Contact
Battery Door
Brushroll
Drive Wheel
Side Brush
Robot Dust Bin and Filter
Front Caster Wheel
Brushroll Door
GETTING TO KNOW YOUR SHARK POWERDETECT
Pre-Motor Filter Housing
Base Dust Bin
Indicator Light
Post-Motor Filter
Access Door
Debris Intake
SELF-EMPTY BASE
FRONT
Charging Contacts
SELF-EMPTY BASE
BACK
Post-Motor Filter
Access Door
Base Dust Bin
Release Button
Charger Cord Wrap
Odour Neutralizer Dial
Wall Follow Sensor
Wall Follow Sensor
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LIVING WITH YOUR ROBOT
NOTE:
Shark Robots use 2.4 GHz networks to connect. Typical
home Wi-Fi networks support both 2.4 GHz and 5 GHz.
Restart your phone
• Turn o phone, wait a few minutes, then turn it back on
and connect to Wi-Fi.
Reboot your robot
• Take robot o base and press and hold down the
DOCK button on the robot for 12 seconds. Turn your
robot back on by placing it on the base.
Reboot your router
• Unplug the router power cable for 30 seconds, then
plug it back in. Allow several minutes for your router to
reboot completely.
• Then follow the steps outlined in the SharkClean app
Wi-Fi setup instructions.
NOTE:
Please ensure dock is not placed in area with
direct sunlight.
AVOID MOVING THE ROBOT OR SELF-EMPTY BASE
While your robot is cleaning, DO NOT pick it up
and move it, or move the Self-Empty Base—this will
impact the robot’s ability to map your home. If the
base is moved, you will need to remap your home.
CAN’T CONNECT TO WI-FI?
Questions? Steps if You're Stuck: Having trouble connecting to your robot? For how-to videos, FAQs, troubleshooting,
and tips & tricks visit: sharkclean.co.uk.
PREP YOUR HOME
NOTE: Scheduling is one of many features that can only be done in the app.
Your robot uses an array of sensors to navigate around walls, furniture legs, and other obstacles while it
cleans. To prevent the robot from entering areas you don't want it to, set up no-go zones in the app. For
best results, prepare your home as indicated below, and schedule a daily cleaning to ensure all floor areas
are regularly maintained.
OBSTRUCTIONS
Your PowerDetect robot
detects obstacles and
navigates the robot around
them. Robot can see and
avoid objects close to the
ground like socks, shoes,
toys, and more. To ensure a
complete map of your home,
open interior doors.
SCHEDULING
Schedule whole-home
vacuuming runs with the app.
STAIRS
Your robot’s cli sensors
will prevent it from falling
o ledges. For the cli
sensors to work properly in
any mode, all runners, rugs,
or carpets must be at least
8 inches from any stairs, or
must extend over the edge
of the stairs.
Your robot can easily climb over most thresholds,
but if one is higher than 2.5cm, set up a no-go zone
in the app to block it o.
DOORWAYS AND THRESHOLDS
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ROBOT INDICATOR LIGHTS
NOTE: Side brush design may vary.
If your robot is low on battery power, the left LED
light will pulse RED. Manually place the robot on the
base to begin charging. When the robot is charging,
the battery indicator light will pulse, based on the
current battery charge level: RED for low, YELLOW
for medium, GREEN for high.
When cleaning, the remaining battery level is
indicated by the number of LED lights illuminated.
At full battery power, 5 indicator lights will be
illuminated. At 80% battery, 4 indicator lights will
be illuminated, and so on.
Detects hidden debris and automatically boosts power until no more dirt is detected. When the robot detects
a mess, the lights on the robot will turn purple to indicate that DirtDetect is enabled.
The robot will deep-clean in a 3' x 3' pattern.
The robot lifts itself over bumps, rugs, and low thresholds (less than 2.5cm) with ease.
The orange lights will illuminate when the robot moves over obstacles
The side brush will not spin on a carpeted area to prevent entanglement with carpet threads.
SELF-EMPTY BASE SETUP
INSTALLING THE SIDE BRUSH
SELF-EMPTY BASE INDICATOR LIGHTS
DIRTDETECT
ACTIVE LIFT & LOWER
SIDE BRUSH NOT SPINNING ON CARPET
Attach the side brush to the post on the
bottom of the robot.
• Base ON and Robot Charging – Solid Blue
• Base ON but Robot Not Charging – Solid Green
• Robot Evacuating into Self-Empty Base – Pulsing Green
0.6m
0.3m
0.3m
• Find a permanent Location for the base in a central area. Ensure the base is not placed in area with
direct sunlight.
• Ensure the chosen location has a strong Wi-Fi signal.
• Remove any objects that are closer than 0.3m from either side of the base, or close than 0.6m
from the front.
• Plug in the base.
Charging
BATTERY LED pulsing
RED for low, YELLOW for medium,
GREEN for high
LEFT
NOTIFICATION
BATTERY WI-FI RIGHT
Low Battery
LEFT
NOTIFICATION
BATTERY WI-FI RIGHT
LEFT LED pulsing RED
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DOCK AND CLEAN BUTTONS
DOCK BUTTON
To turn on/o your robot,
press the DOCK button for
5-7 seconds.
Press the DOCK button to
allow the robot to go back to
the Self-Empty Base.
CLEAN BUTTON
If the robot is on the base,
press the CLEAN button for
a whole-home clean. Press
again to pause the cleaning
session.
To TURN THE ROBOT ON: Place the robot on the
Self-Empty Base or hold down DOCK button for 5
to 7 seconds, until the indicator lights turn on.
When the cleaning cycle is complete, or if the battery
is running low, the robot will search for the Self-
Empty Base. If the robot doesn't return to the base,
its charge may have run out.
RECHARGE & RESUME
Press and hold the DOCK
button for 15 seconds to turn
Recharge & Resume ON or
OFF.
The Recharge & Resume function is turned ON
by default. The robot will run until it reaches low
battery, and if its cleaning mission is not complete,
it will return to the base, recharge, and pick up
where it left o.
CHARGING
IMPORTANT: Be sure to charge the robot completely before its first cleaning so that it can explore, map, and
clean as much of your home as possible. It may take up to 6 hours to fully charge your robot.
NOTE: When manually placing the robot on the Self-Empty Base, make sure the Charging Contacts on the bottom of the
robot are touching the ones on the base.
NOTE: When picking up the robot, be careful not to place fingers between the bumper and the back of the robot.
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USING THE SHARK POWERDETECT
WI-FI TROUBLESHOOTING
ERROR CODE PROBLEM
LEFT LED (YELLOW) flashing Wrong password for Wi-Fi
LEFT LED (YELLOW) + RIGHT LED (YELLOW) flashing SSID cannot be found, try connecting again
NOTIFICATION LED (RED) + WiFI LED (RED) flashing Cannot connect to Wi-Fi
USING THE SHARKCLEAN APP AND VOICE CONTROLS
SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT OR AMAZON ALEXA
Visit support.sharkclean.com for setup instructions, which include how to enable Shark Skill for Amazon
Alexa and using with Google Assistant.
Google Assistant:
Hey Google, start vacuuming.
Hey Google, tell (robot name) to vacuum.
Hey Google, pause vacuuming.
Hey Google, tell (robot name) to go home.
Amazon Alexa:
Alexa, ask Shark to start vacuuming/cleaning the
(room name).
Alexa, start/stop the vacuum.
Alexa, send the vacuum to Self-Empty Base.
Please visit support.sharkclean.co.uk or call 0800 862 0453 for answers to all your app questions.
Get the most out of your Shark robot vacuum with these app features:
• Recharge and Resume
The robot will return to the
Self-Empty Base, recharge,
and can pick up where it
left o.
• No-Go Zones
Use the no-go zones in the
app to keep your robot out
of the areas you would like it
to avoid.
• Scheduling
Set up whole-home
cleanings for any time,
any day.
• Control From Anywhere
Wherever you are, you’re
in control of your robot.
• Cleaning Reports
Each time your robot cleans,
your app will generate a
cleaning report.
Search for SharkClean in the app store and download the app to your iPhone
TM
or Android
TM
.
RUMPELSTILTSKIN
Schedule History
EDIT OPTIONS
MapsControl
Shark
Kitchen
Living Room
Dining Room
o
m
WI-FI TROUBLESHOOTING
• Typical home Wi-Fi networks support both 2.4GHz
and 5GHz.
• Do not use a VPN or a proxy server. Hotspot
available to connect only at 2.4GHz.
• Make sure Wi-Fi isolation is turned o on the
router.
• If you cannot connect, call 0800 862 0453.
STILL CAN'T CONNECT?
Restart your phone
Turn o phone, wait a few minutes, then turn it back
on and connect to Wi-Fi.
Reboot your robot
• Take robot o Self-Empty Base and press and hold
the DOCK button on the robot for 5-7 seconds to
turn o power. To turn power back on, place the
robot back on the base.
Reboot your router
• Unplug the router power cable for 30 seconds,
then plug it back in. Allow several minutes for your
router to reboot completely.
How do I use my robot with Amazon Alexa?
Open the Amazon Alexa app, go to the menu and select Skills. Or go to the Alexa Skills store on the Amazon
website. Search for "Shark Skill". Select the Shark Skill to open the detail page, then select the Enable Skill
option. Once enabled, you can ask Alexa to control your robot (i.e., "Alexa, tell Shark to start cleaning").
How do I set up my robot with the Google Assistant on an Apple device?
1. Download, open, and sign into the Google Assistant app. 2. Select the “Explore” icon. Search for “Shark” and
select “Try it.” 3. To allow Google to link to your SharkClean account, sign into your SharkClean account. This is
the same account you used when setting up your Shark robot in the SharkClean app. Select “Authorize” to link
your SharkClean account to the Google Assistant. Congratulations! The Google Assistant now works with your
Shark robot. To send your robot into action, use the voice command, “Google, tell Shark to start cleaning.”
How do I set up my robot with the Google Assistant on Android?
1. Download open, and sign into the Google Assistant app. 2. Select the “Explore” icon. Search for “Shark” and
select “Link.” 3. Sign into your SharkClean account. This is the same account you used when setting up your
Shark robot in the SharkClean app. Congratulations! The Google Assistant now works with your Shark robot.
To send your robot into action, use the voice command, “Google, tell Shark to start cleaning.”
What should I do if my Wi-Fi randomly disconnects?
Turn OFF the robot, by pressing and holding the DOCK button for 5-7 seconds. Wait 10 seconds, then turn the
robot power back on by pressing and holding the DOCK button for 5-7 seconds. Turn o your phone. Wait
30 seconds, then turn your phone back on. Open Wi-Fi settings on your phone, find the Shark network, and
select Forget Network. Reopen SharkClean app and retry the connection process. It is normal for your robot
to temporarily lose connectivity when it goes under furniture or moves far from your router. Your Shark robot
will automatically reconnect to Wi-Fi. If the robot does not reconnect, power it o, wait 10 seconds, power the
robot back on, and place it back on the base.
What should I do if I verified a wireless network password that is incorrect?
Close the app, then reopen it. Make sure that you entered the correct Wi-Fi network password this time. In
your phone's network settings, choose your home 2.4 GHz network, and select Forget. Reconnect to your
home network. Make sure to use the correct password. If you were able to connect to your home network,
proceed to the app setup process. We recommend that you use the eye icon when entering your password to
make sure it is correct. Turn o your router and wait 30 seconds. Turn your router back on. Check to make sure
your 2.4 GHz network is visible in your phone settings. Turn o the robot, then wait 10 seconds. Turn the robot
back on and wait for the voice prompt. Hard-close the app and restart the connection process on the robot. If
you cannot locate your Wi-Fi password, please contact your Internet service provider.
What should I do if my username or password is invalid?
We recommend you select the eye icon next to the password entry to verify you are entering your password
correctly. Select the ‘Forgot Password’ option on the sign-in page. The automated system will email you a link
to reset your password. If you do not see an email, search your inbox and spam folder for emails from myshark-
[email protected]. You can use the “Resend code” option to send the email again.
What should I do if there is an issue resetting password (did not receive the email or token
was invalid)?
Select the ‘Forgot Password’ option on the sign-in page. The automated system will email you a link to reset
your password. If you do not see an email, search your inbox and spam folder for emails from
mysharkninja@sharkninja.com. You can use the “Resend code” option to send the email again.
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What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
If you are an iOS user and recently upgraded to iOS 14, you need to enable local network access on your phone
for the SharkClean app. Please take the following steps to enable. Go to your phone settings --> Select Privacy
--> Select Local Network --> Toggle SharkClean on, then try connecting again. Make sure your phone is con-
nected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support
both 2.4 GHz and 5 GHz. Make sure you are connected to a 2.4 GHz network when you enter your username
and password. Ensure your robot is turned on and you hear an audio prompt.
Do not use a VPN or a proxy server. Make sure Wi-Fi isolation is turned o on the router.
There may be instances where your Shark robot loses connectivity while operating, due to a weak Wi-Fi signal,
or entering a zone that blocks Wi-Fi.
Turn o the robot. Wait 10 seconds, then turn the power back on and wait for the voice prompt. Power o your
phone, wait 30 seconds, and power back on.
Open Wi-Fi settings on your phone, find the Shark network, then select Forget Network. Reopen the
SharkClean app and retry the connection process.
It is normal for your robot to temporarily lose connectivity when it goes under furniture, or moves far from
your router. Your Shark robot will automatically reconnect to Wi-Fi. If the robot does not reconnect on its own,
remove the unit from the Self-Empty Base. Power the robot o, wait 10 seconds, and place it back on the base.
USING THE SHARK POWERDETECT
3D SENSOR AND AI LASER NAVIGATION
After setup is complete, your robot will conduct an
Explore Run to create an initial map of your home.
The robot will travel from room to room to identify
walls, furniture, and other obstacles as it cleans.
This run will take less time than a full cleaning, as it
doesn’t cover the entire floor.
The robot's object detection technology helps it
detects obstacles and navigates the robot around
them. Robot can see and avoid objects close to the
ground like socks, shoes, toys, and more.
MANUAL CLEANING MODE
To manually start a cleaning cycle, press the CLEAN button on the robot.
To immediately send the robot back to the Self-Empty Base, press the DOCK button.
TROUBLESHOOTING
NOTE: Be sure to charge the robot completely before its first cleaning so that it can explore, map, and clean as much of
your home as possible. It may take up to 6 hours to fully charge your robot.
NOTE: Avoid moving the base. If it is relocated, the robot may not be able to find its way back to the base, and you will
need to remap your home. If the robot is relocated while in use, it may not be able to follow its intelligent cleaning path,
or find its way back to the base.
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MAINTENANCEMAINTENANCE
EMPTYING THE ROBOT DUST BIN
Press the Dust Bin Release Button and slide out the
dust bin.
CAUTION: Turn o power before performing any maintenance. To turn the
robot power o, press the DOCK button on the robot for 5-7 seconds.
To open the dust bin lid, pinch and lift up using the
finger slots.
Empty debris and dust into trash. If desired, you
may use a damp cloth to wipe the dust bin. Let dry
for 24 hours before use.
NOTE: After emptying the dust bin make sure to insert
the dust bin completely, until it clicks into place.
MAINTAINING THE BASE DUST BIN
Depending on the size of the base, empty the base
dust bin every 30 to 60 days or as needed.
To detach the bin, press the Dust Bin Release
button on the top of the base, then slide out the bin.
To empty the bin, hold it over the trash, then press
the release button with the trash can icon on the
side of the bin. The bin lid will open, releasing
dust and debris. Lightly tap the dust bin against
the inside of the trash receptacle to knock o any
remaining debris. Reinstall the bin by sliding it into
the slot in the base until it clicks into place.
CLEAN
POST-MOTOR
FILTER ONCE
A MONTH
Press the
button at the
top of the
Filter Door,
then tilt the
door and lift
it o. Remove
the Post-
Motor Filter
from the base
by pulling the
tab down.
Tap the filters
clean over the trash. Do not use water or soap to
clean filters as this will cause damage.
CLEAN PRE-MOTOR FILTERS ONCE A MONTH
To open the filter housing lid, hold the top left edge of
the base and pull up on the lid. With the lid open, remove
the foam filter by the top handle, then lift out the felt filter
underneath. Tap the filters clean over the trash, then rinse
with cold water ONLY, as soap may damage them. Allow
filters to air-dry completely before reinstalling them. The
filters must be installed correctly for the base to work
properly. Reinsert the felt filter first, then the foam filter.
Regularly clean the filters to keep your vacuum's suction power optimal. Replace filters every 6-12
months or as needed.
CLEANING AND REPLACING THE BASE FILTERS
IMPORTANT: DO NOT use soap when cleaning the filters.
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MAINTENANCE
CLEANING THE ROBOT'S FILTER
Remove and empty the dust bin. Clean any hair or
debris o the back of the dust bin.
Every time you empty the dust bin, lightly tap dust
and dirt o the filter, then use a dry cloth or soft
brush to remove any remaining debris.
For optimal suction power, after each use, clean the filter inside the robot's dust bin.
CLEANING THE WALL-FOLLOW SENSORS
CLEANING SIDE BRUSH
MAINTENANCE
Carefully unwind and remove any string or hair
wrapped around brush.
Gently wipe brush with a dry cloth. To reinstall, snap
the brush over the peg. Spin the brush manually to
make sure it is installed correctly.
NOTE: Remove and replace any side brush that is bent or damaged. To remove a brush, lift it o its peg.
IMPORTANT: The robot uses cli sensors to avoid stairs and other steep drops. Sensors may work less eectively when
they are dirty. For best results, clean sensors regularly.
CLEAN SIDE BRUSH AS NEEDED.
THE SENSORS ON THE ROBOT REQUIRE OCCASIONAL MAINTENANCE. With a dry cloth or cotton swab,
gently dust o the sensors located on the bottom and sides of the robot.
CLEANING THE SENSORS AND CHARGING CONTACTS
1. The sensors on the robot require occasional maintenance.
2. With a dry cloth or cotton swab, gently dust o the sensors located on the sides of the robot.
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BRUSHROLL
MAINTENANCE
Take out the brushroll and remove the cap on the
end. Clean o any hair or debris then replace the
cap.
MAINTENANCE
TROUBLESHOOTING
If any error lights are illuminated or flashing on your robot, see the error code chart below:
For all other issues, please call Customer Service at 0800 862 0453.
ERROR CODE
ERROR
NUMBER
SOLUTION
BATTERY LED (RED) + WIFI LED (RED)
Solid
2
Side brush is stuck. Remove any debris from around the
side brush so it moves freely.
NOTIFICATION LED (RED) + RIGHT LED
(YELLOW) Solid
4
Blockage in brushroll. Remove any debris from around and
inside the brushroll so that it can spin freely.
BATTERY LED (RED) + WIFI LED (RED) +
RIGHT LED (YELLOW) Solid
5
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles so they can move freely
LEFT LED (YELLOW) + NOTIFICATION LED
(RED) + BATTERY LED (RED) + WIFI LED
(RED) + RIGHT LED (YELLOW) Solid
18
Wheel motor encoder failure. Please contact Shark
Customer Service at 0800 862 0453.
NOTIFICATION LED (RED) + WIFI LED (RED) +
RIGHT LED (YELLOW) Flashing
3
Suction motor failure. Remove and empty the dust bin,
clean the filters, remove the brushroll and brushroll door,
and remove blockages.
WIFI LED (RED) + RIGHT LED (YELLOW) Solid
6
Front bumper may be jammed. Clean the bumper and
make sure it moves in and out freely.
NOTIFICATION LED (RED) + WIFI LED (RED)
Solid
7
Cli sensor error. Move your robot to a new location and
clean its cli sensors.
BATTERY LED (RED) + RIGHT LED (YELLOW)
Solid
9
Robot dust bin needs to be reinstalled. Insert the dust bin
until it clicks in place.
WIFI (RED) Solid
10
Robot cannot start due to wheel drop. Move robot to a
new location on a level surface.
NOTIFICATION LED (RED) Solid
16
Robot is stuck. Move your robot to a new location and
make sure the front bumper moves in and out freely.
NOTIFICATION LED (RED) + BATTERY LED
(RED) + WIFI LED (RED) Solid
23
Robot cannot find the Self-Empty Base. Please make sure
the Self-Empty Base is ON and is free of all obstacles.
LEFT LED (RED) Flashing
24
Battery is critically low and needs recharging. Please
pick up your robot and place it on the Self-Empty Base.
Make sure the Self-Empty Base indicator light turns blue
to confirm your robot is placed on the base correctly.
NOTIFICATION LED (RED) + BATTERY
LED (RED) + WIFI LED (RED) + RIGHT LED
(YELLOW) Solid
26
Blockage in dust bin. Check the Self-Empty Base and the
robot dust bin for clogs. Clear any debris and reinstall the
dust bin, ensuring that it clicks into place.
LEFT LED (YELLOW) Solid, NOTIFICATION
LED Solid (RED), BATTERY LED (RED) Solid
AND WI-FI LED (RED) Solid
30
There may be a blockage with ActiveLift. Turn o the
robot, and ensure that there is nothing blocking the wheel
suspension from moving up and down.
Sensor Name Functional Description
Cli Sensor
Cli sensors monitor the cli to avoid falling by way of infrared ranging. If there is a downward stair
in front (e.g. the height of the white ground is greater than 50mm, or the black ground is greater than
30mm), the reading value of the sensor exceeds the preset value, then robot stop moving forward.
Lidar Sensor
Lidar sensor help robot map through laser ranging. Detective
distance is 8m.
3D Sensor
With 2 line-lasers and an IR camera, the 3D sensor scans the objects to identify the image through
algorithms. FOV: H=100°, V=78.7°.
Wall Follow
Sensor
Wall follow sensor detects the distance between the objects and the left side of the robot by the
TOF ranging. Detective distance is 30mm.
To access the brushroll, push up on the tabs on the
brushroll door, then lift o the door.
Reinstall the brushroll, inserting the flat end first.
Close the brushroll access door and press down until
both sides click into place.
NOTE: Replace brushroll every 6 to 12 months, or when visibly worn. See sharkaccessories.co.uk for replacement parts.
sharkclean.co.uksharkclean.co.uk
CLEANING THE WHEELS
CLEANING THE DIRTDETECT SENSORS
MAINTENANCE
CLEAN FRONT WHEEL HOUSING PERIODICALLY.
See sharkaccessories.com for replacement parts.
Rotate the front wheel while lightly brushing away
dirt and debris. Clean the wheel and the housing
around it.
Remove the robot dust bin. Using the included
DirtDetect brush or a microfiber cloth, wipe o
the area indicated to remove any dust or debris
covering the sensor.
Periodically clean the drive wheels and the housing
around them. To clean, rotate each drive wheel
while dusting.
NOTE: Brush not included.
*NOTE: Design may vary.
REPLACEMENT PARTS
NOTE: To order replacement parts visit sharkaccessories.co.uk
Side Brush*
REPLACEMENT PARTS: ROBOT
Self-Empty Base
Brushroll*Robot Dust Bin Battery Brushroll Door*
LIDAR MODULE
Check the navigation module on top of the robot
and gently remove any hair or debris. For a more
complete clean, place the robot on a level surface
and turn o the power. Use compressed air to
blow away any dirt or debris from the gap around
the rotating LiDAR module. You may also clean by
rotating a cotton swab in both directions.
Robot Dust Cup
Filter
Dock Pre-Motor
Filter
Dock Post-Motor
Filter
Odour Cartridge
Assembly
sharkclean.co.uksharkclean.co.uk
GET HELP RIGHT NOW!
DON’T RETURN TO THE STORE.
Questions or Problems?
CALL
US: 0800 862 0453.
Contact our customer service helpline
Other easy ways to get help RIGHT NOW:
ONLINE HELP AND FAQS:
support.sharkclean.co.uk
END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENCE AGREEMENT CAREFULLY
BEFORE COMMENCING USE OF THIS PRODUCT
This End-User License Agreement (“EULA”) is a legal agreement between you and SharkNinja Operating
LLC’s (“SharkNinja”, “us” or “we”) for [the]/[SharkNinja’s] computer software which is preinstalled on
your SharkNinja device, which you download in order to control the SharkNinja device from your phone or
computer, or, in either case, is made available by way of updates (the “Software”), as well as any printed,
online or electronic documents related to the Software (the “Documentation”).
We grant you the right to use of the Software and Documentation on the terms of this License. We do not sell
the Software or Documentation to you. We remain the owners of the Software and Documentation at all times.
If you do not agree to the terms of this EULA, do not install or use the Software, the Documentation or
the SharkNinja device. In that case, you may return the unused SharkNinja device to us for a full refund.
This does not aect your legal rights to return goods to your retailer if you change your mind or if they are
faulty, or the terms of our separate manufacturer’s guarantee, if any.
1. GRANT OF LICENSE.
Installation and Use. In return for you agreeing to comply with the terms of this EULA, SharkNinja grants
you the right to use the Software and Documentation, and to receive and use any free supplementary
software code or update of the Software incorporating "patches" and corrections of errors as may be
provided by the Licensor from time to time, solely for the purpose of domestic operation and use of the
SharkNinja device in relation to which the Software was supplied.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
2.1. Maintenance of Copyright Notices. You must not remove or alter any copyright notices on any and all
copies of the Software and Documentation.
2.2. Copying and Distribution. You must not make or distribute to third parties copies of the Software or the
Documentation.
2.3. Prohibition on Reverse Engineering, Decompilation, and Disassembly. You must not reverse engineer,
decompile, or disassemble the Software, except and only to the extent that such activity is expressly
permitted by applicable law notwithstanding this limitation.
2.4. Rental. You must not rent, lease, or lend the Software or the Documentation without written permission
from SharkNinja.
2.5. “Not for resale” software. Software identified as “Not for Resale” or “NFR”, must not be resold,
transferred, or used for any purpose other than demonstration, test, or evaluation.
2.6. Support Services. SharkNinja may provide you with support services related to the Software or your
SharkNinja device (the “Support Services”). Any supplemental software code provided to you as part
of the Support Services shall be considered part of the Software and be subject to the terms and
conditions of this EULA.
2.7. Ownership of Software. SharkNinja retains ownership of all intellectual property rights in the Software
and the Documentation.
2.8. Compliance with Applicable Laws. You must comply with all applicable laws regarding use of the
Software and Documentation.
3. UPDASTES.
SharkNinja may upgrade or update, or require you to upgrade or update, the Software, provided that
the Software shall always match the description of it that we provided to you before you bought your
SharkNinja device. This EULA will govern any upgrades or updates provided by SharkNinja that replace
and/or supplement the Software supplied pre-loaded to your SharkNinja device, unless such upgrade is
accompanied by a separate End User Licence Agreement, in which case the terms of that End User Licence
Agreement will govern.
4. DATA AND PRIVACY.
SharkNinja is committed to ensuring your privacy by adhering to high standards of fairness and integrity,
and complying with applicable data protection laws. We are committed to keeping our customers informed
about how we use the information we gather from you through the use of the Software. Our privacy
practices are described in SharkNinja’s Privacy Policy, as well as in separate notices given when an app,
product, or service is purchased or downloaded. At all times your information will be treated in accordance
with the SharkNinja Privacy Policy, which is incorporated by reference into this EULA and can be viewed at
the following URL: https://ninjakitchen.co.uk/systempage.privacypolicy.pagelet2-page-cms-systempage.
privacyPolicy.pagelet2-Page. Please read and review our Privacy Policy and any other relevant privacy
notices carefully to understand how your personal data is collected, processed and shared by SharkNinja,
and your data subject rights in relation to such data.
APP DOWNLOAD:
Search “SharkClean”
in the app store, or scan
the QR code with your
smartphone camera.
Download and install
the SharkClean app
sharkclean.co.uksharkclean.co.uk
5. THIRD-PARTY APPLICATION LIBRARIES AND EMBEDDED SOFTWARE
5.1 You acknowledge that Ayla Networks, Inc. (“Ayla”) has provided certain application libraries that have
been embedded into the Software (“Ayla Application Libraries”) and enables SharkNinja devices to
connect to the Ayla Cloud Service (“Ayla Embedded Software”).
5.2 You must not use the Ayla Application Libraries except as an incorporated portion of the Software,
unmodified from the form provided to you.
5.3 You must not use the Ayla Embedded Software except as an incorporated portion of your SharkNinja
device, unmodified from the form provided to you.
5.4 You must not reverse engineer, decompile, or disassemble the Ayla Application Libraries or the
Ayla Embedded Software, except and only to the extent that such activity is expressly permitted by
applicable law notwithstanding this limitation.
5.5 SharkNinja retains ownership of all intellectual property rights in the Ayla Application Libraries and the
Ayla Embedded Software incorporated into the Software.
5.6 You must not use the Ayla Application Libraries or Ayla Embedded Software to attempt to gain
unauthorised access to or use of the systems/services of SharkNinja’s other licensors; nor will you
transmit viruses, worms, Trojan horses, time bombs, spyware, malware, cancelbots, passive collection
mechanisms, robots, data mining software, or any other malicious or invasive code or program into the
systems/services of SharkNinja’s other licensors.
5.7 You will not use the Ayla Application Libraries or Ayla Embedded Software to interfere with, breach, or
circumvent any security feature, authentication feature, or any other feature that restricts or enforces
limitations on the use of, or access to, the systems/services of SharkNinja’s other licensors.
5.8
You will not probe, attack, scan, or test the vulnerability of the systems/services of SharkNinja’s other licensors.
5.9 SharkNinja’s other licensors of the Software, Ayla Application Libraries, and the Ayla Embedded
Software, are the express third-party beneficiaries of this EULA, and the provisions of this Section of
this EULA are made expressly for the benefit of such licensors, and are enforceable by such licensors.
6. TERMINATION.
Without prejudice to any other rights, SharkNinja may terminate this EULA if you commit a
material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the
service of written notice requiring you to do so. Upon termination for any reason, all rights granted to you
under this EULA shall cease, you must cease all activities authorised by this EULA, and you must immediately
delete or remove the Software from all computer equipment in your possession and immediately destroy or
return to us (at our option) all copies of the Software then in your possession, custody or control.
7.1. The Software is for domestic and private use. If you use the Software for any commercial, business
or resale purpose we will have no liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
7.2
You acknowledge that the Software has not been developed to meet Your individual requirements, and that it is
therefore Your responsibility to ensure that the Software as described in the Documents meets your requirements.
7.3 We are responsible for loss or damage you suer that is a foreseeable result of our breaking this EULA or
our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not
foreseeable, except as set out at 7.3 to 7.4 below. Loss or damage is foreseeable if either it is obvious that
it will happen or if, at the time this EULA came into force, both we and you knew it might happen.
7.4 If defective digital content that we have supplied damages a device or digital content belonging to you,
then, in accordance with section 46 of the Consumer Rights Act 2015, we will either repair the damage
or pay you compensation. However, we will not be liable for damage that you could have avoided by
following our advice to apply an update or upgrade oered to you free of charge or for damage that
was caused by you failing to correctly follow installation instructions or to have in place the minimum
system requirements advised by us.
7.5 If you bought the SharkNinja device directly from SharkNinja or one of its group companies, we or our
group company, as the seller, may be responsible to you under the contract of sale for loss or damage
caused by your use of the Software. You can find our terms and conditions of sale here: https://
ninjakitchen.co.uk/terms-and-conditions . If you bought the SharkNinja device from another company,
they may have a similar responsibility to you.
7.6
Many SharkNinja products come with a free manufacturer’s guarantee. If you suer loss or damage as a result
of using the Software, you may be able to claim under the guarantee. You can find the terms of our guarantee
here: https://support.ninjakitchen.co.uk/hc/en-gb/articles/360013838359-Ninja-Guarantee-Terms-Conditions.
7.7 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This
includes liability for death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
8. APPLICABLE LAW AND JURISDICTION. This EULA is governed by English law and you can bring legal
proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal
proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland
you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
9. ASSIGNMENT. We may transfer our rights and obligations under this EULA to another organisation. We
will always tell you in writing if this happens and we will ensure that the transfer will not aect your
rights under the EULA.
MANUFACTURER'S GUARANTEE
The Shark Guarantee
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “legal rights”). You can enforce your legal rights against your retailer, including Shark if you
bought your appliance from sharkclean.co.uk . However, at Shark we are so confident about the quality of our
products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 2 years.
The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer
has in its product and manufacturing quality. The manufacturer’s guarantee does not aect your legal rights.
How long are new Shark machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for two years if
you register your purchase with us within 28 days.
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean.co.uk your guarantee is registered automatically.
If you bought it from anywhere else in the UK, you can register your guarantee online within 28 days of purchase.
•
To register online, please visit sharkclean.co.uk/register-guarantee or scan the QR code in your instruction booklet.
• Keep a note of the date you purchased the machine.
IMPORTANT:
• Keep your receipt if you bought your Shark appliance from anywhere except sharkclean.co.uk . You will
need it to claim under your guarantee.
• The free Shark guarantee only applies in the UK.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra one year of cover. We’ll also have your details to
hand if we ever need to get in touch. If you further agree to receive communications from us, you can also
receive tips and advice on how to get the best out of your Shark appliance and hear the latest news about
new Shark technology and launches.
What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s discretion) of your Shark machine, including all parts and labour.
What is not covered by the free Shark guarantee?
• Normal wear and tear.
•
Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the Shark appliance which is not in accordance with the Shark Operating Manual supplied with your machine.
• Damage caused by use of the Shark appliance for anything other than normal domestic household purposes.
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under
‘Contact Us’. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find
online support at support.sharkclean.co.uk . The Shark representative will go through some troubleshooting
with you, and if we conclude that the item has failed, we will send you a replacement part or a returns label
to send the defective item back to us free of charge. When you have delivered the defective product to us,
we will send you a replacement. Please remember that the item will need to be boxed when you return it to
us. It can be any suitable box, it does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark appliance.
You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines at sharkclean.
co.uk . Please remember that damage caused by the use of non-Shark spares may not be covered under your
guarantee. These instructions are designed to help you keep your Shark Robot running at peak performance.
SharkNinja Europe Ltd, 1st/2nd Floor Building 3150, Thorpe Park, Century Way, Leeds, England, LS15 8ZB
SharkNinja Germany GmbH, Rotfeder-Ring 9, 60327 Frankfurt am Main, Germany sharkclean.co.uk
Illustrations may dier from actual product. We are constantly striving to improve our products; therefore
the specifications contained herein are subject to change without notice.
7. OUR RESPONSIBILITY FOR LOSS AND DAMAGE CONSUMERS SUFFER.
sharkclean.co.uksharkclean.co.uk
NOTES NOTES
@sharkclean.co.uk
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner's Guide is designed to help you keep your Shark PowerDetect robot running at peak
performance.
SharkNinja Europe Ltd,
1st/2nd Floor Building 3150,
Thorpe Park,
Century Way, Leeds, England,
LS15 8ZB
www.sharkclean.co.uk
Illustrations may differ from actual product We are constantly striving to improve our products;
therefore the specifications contained here in are subject to change without notice.
© 2024 SharkNinja Operating LLC. SHARK is a registered trademark in the United Kingdom
of SharkNinja Operating LLC.
Apple App Store is a trademark of Apple Inc. Google,
Android and Google Play are trademarks of Google LLC.
EXPECTED PERFORMANCE
Expected runtime: 60 minutes
Expected charging time: 6 hours
TIP: You can find the model and serial
numbers on the QR code labels on the
bottom of the robot and Self-Empty Base.
RECORD THIS INFORMATION
Model Number: ������������������������
Date of Purchase: ����������������������
(Keep receipt)
Store of Purchase: ����������������������
REGISTER YOUR PURCHASE
registeryourshark.co.uk
