RECDOT AI Voice Recorder Earbuds, AI Note Taker User Manual

RecDotFAQ

：

HowdoIconnectRecDotviaBluetoothforthefirsttime?



:TopairRecDotwithyourphoneforthefirsttime,pleasefollowthesesteps:

OpentheBluetoothsettingsonyourphoneandmakesureBluetoothisturnedon.

Openthechargingcaselid.

Pressandholdthemulti-functionbuttononthebackofthechargingcasefor3seconds.

Whentheindicatorlightflasheswhite,RecDotisinpairingmode.

SelectRecDotfromtheavailableBluetoothdevicesonyourphone.

AfterBluetoothpairingiscomplete,opentheviaimAppandfollowthein-appinstructionsto

finishdevicesetup.

Q2:WhatshouldIdoifRecDotdoesnotappearinmyphone

’

sBluetoothlist?



IfRecDotdoesnotappearinyourphone

’

sBluetoothdevicelist,pleasetrythefollowing

steps:

Puttheearbudsintopairingmodefirst.Openthechargingcaselid,thenpressandholdthe

buttononthebackofthechargingcaseforabout3seconds.Releasethebuttonwhenthe

indicatorlightflasheswhite.

Keepthechargingcaseopenandplaceitclosetoyourphone.Thengotoyourphone

’

s

Bluetoothsettings,lookforRecDot,andtaptoconnect.

IfRecDotstilldoesnotappear,turnyourphone

’

sBluetoothoffandbackon,orrestartthe

viaimAppandtryagain.

Makesuretheearbudsarenotalreadyconnectedtoanotherphone,computer,orother

device.IfRecDotwaspreviouslyconnectedtoanotherdevice,gotothatdevice

’

sBluetooth

settingsandchoose

“

Forget

”

or

“

Remove

”

RecDot,thentrypairingagain.

IfRecDotstillcannotbefound,placebothearbudsbackintothechargingcaseandkeepthe

lidopen.Pressandholdthepairingbuttonforabout10secondstoresettheearbuds.After

theindicatorlightchanges,closethecase,openitagain,andrepeatthepairingstepsfrom

Step1.

Ifyourphone

’

sBluetoothshowsRecDotasconnectedbuttheviaimAppcannotdetectthe

device,forcecloseandreopentheapp.Youcanalsoplacetheearbudsbackintothe

chargingcase,closethelid,thentakethemoutagainandwaitfortheapptoreconnect.

IfRecDotstilldoesnotappearintheBluetoothlistaftertryingthesesteps,werecommend

testingwithanotherphone.IfmultipledevicescannotfindRecDot,pleasecontactoursupport

teamsowecanhelpcheckthedevicestatus.

Q3:Iusedgesturetouchcontroltostartrecording,butafterthecallended,whycan'tIsee

therecordingfileintheapp?



RecordingsstartedbygesturetouchcontrolaresavedthroughFlashRecord.FlashRecordfiles

arestoredintheearbuds

’

internalmemoryfirst,sotheymaynotappearintheapp

immediatelyafterthecallends.

Toviewthefileintheapp,pleaseconnecttheearbudstoyourphoneandopentheviaimApp.A

bluenotificationpromptshouldappearwithinabout3seconds.Taptheprompttodownload

therecordingfile.Oncethedownloadiscomplete,therecordingwillappearintheapp

’

s

recordinglist.

Withappversion2.0.4orlater,FlashRecordalsosupportsautomaticsyncing.Youcancheck

whetherthisfeatureisenabledbygoingto

Me>RecordingSettings>FlashRecordSetting

in

theviaimApp.Pleasenotethat

FlashRecordSettingonlyappearswhentheearbudsare

connectedtotheapp

.



Pleasenotethatmanualdownloadmaystillbeneededinthefollowingcases:

Theautomaticsyncswitchisnotenabled.

TheautomatictransferfailsduetoBluetoothconnection,networkconditions,orother

temporaryissues.

Ifthefiledoesnotsyncautomatically,pleaseusethebluenotificationprompttodownloadit

manually.

：

Afterusingtheleftorrightearbudforawhile,itstopsworking?Or,afterafewmonths

ofusingtheearphones,theycannolongerrecordnorplaymusic

？？



Ifoneearbudstopsworking,orifbothearbudscannotrecordorplaymusic,pleasetrythe

followingsteps:

Checktheearbudbatterylevel.



AftertheearbudsareconnectedtotheviaimApp,taptheupper-leftcornertoentertheDevice

Managementpage.Thebatterylevelandconnectionstatusoftheleftandrightearbudswill

remainvisiblethere.

Checkthechargingcasebatterylevel.



Currently,thechargingcasebatterylevelisshowninthepop-upbannerattheupper-leftcorner

oftheHomepagewhentheearbudsconnecttotheviaimApp.Pleasenotethatthispop-upwill

automaticallydisappearafter1to2seconds.ThisfeatureisexpectedtobeaddedtotheDevice

Managementpageinafutureappupdate.

Checkthechargingcontacts.



Taketheearbudoutofthechargingcase,gentlywipethemetalcontactsontheearbudand

insidethecase,thenplacetheearbudbackintothecaseandmakesureitisseatedproperly.

Resettheearbuds.



Placebothearbudsinthechargingcase,thenpressandholdthebuttononthebackofthe

chargingcaseformorethan10seconds.Ifbothearbudsareaffected,werecommendtryingthis

resetstepfirst.

Ifthestepsabovedonotresolvetheissue,oursupportteamcanhelpdiagnoseitfurther.Please

contactus,andwewillmakeitright.

U.S.after-salessupportphone:657-836-2383

，

Phonesupporthours:Monday-Friday,9:30AM-

5:30PMPT

Supportemail:service@viaim.ai

Q5:Whyisthereabeep/tonewhenrecording?Willtheotherpartyknowthatthecallis

beingrecorded?



Thebeeportoneisdesignedtohelpcomplywithrecording-relatedlegalrequirementsin

certainregionsbynotifyingparticipantswhenrecordingstarts.

Yes.Whencallrecordingstarts,theotherpartywillhear

“

RecordingStart,

”

soallparticipants

areinformedthatrecordinghasbegun.

YoucancustomizetheearbudrecordingsettingsintheviaimAppaccordingtothelegal

requirementsofyourlocation.Pleasemakesureyoufollowallapplicablelocallawsandobtain

anyrequiredconsentbeforerecordingacall.

Q6:WhatshouldIdoifRecDotusedtoworknormallybutsuddenlywon

’

tconnect?



IfRecDotwasworkingnormallybeforebutsuddenlywon

’

tconnect,pleasetrythefollowing

stepsinorder:

First,checkwhethertheissueiswiththephone

’

sBluetoothconnection,orwhether

BluetoothisconnectedbuttheviaimAppcannotdetecttheearbuds.

IftheviaimAppcannotdetecttheearbuds,forcecloseandreopentheapp.Youcanalso

placetheearbudsbackintothechargingcase,closethelid,thentakethemoutagainand

waitfortheapptoreconnectautomatically.

IfyourphonecannotconnecttoRecDotviaBluetooth,gotoyourphone

’

sBluetooth

settings,findRecDot,andselect

“

ForgetThisDevice

”

or

“

Unpair.

”

Thenpairtheearbuds

again.

Tore-pairRecDot,openthechargingcaselid,thenpressandholdthebuttononthebackof

thechargingcaseforabout3seconds.Releasethebuttonwhentheindicatorlightflashes

white,thensearchforandconnecttoRecDotinyourphone

’

sBluetoothlist.

Ifitstillcannotconnect,placebothearbudsinthechargingcaseandkeepthelidopen.Press

andholdthepairingbuttonforabout10secondstoresettheearbuds.Afterthat,closethe

case,openitagain,andsearchforRecDottoreconnect.

Alsocheckwhethertheearbudsarecurrentlyconnectedtoanotherphone,computer,or

tablet.Ifso,disconnectorforgetRecDotonthatdevicefirst.

Iftheappcannotconfirmthedevicebindingstatusbecauseofanetworkissue,switchtoa

stablenetwork,thenreopentheappandtryagain.

IfRecDotstillcannotbefoundorconnectedafterresettingandtestingwithanotherphone,

pleasecontactoursupportteamsowecanhelpcheckthedevicestatus.

Q7:WhatshouldIdoifRecDotdisconnectsorstopsrecording?



IfRecDotdisconnectsortherecordingstopsunexpectedly,pleasetrythefollowingsteps:

Makesuretheearbudsremainconnectedtobothyourphone

’

sBluetoothandtheviaim

App.Iftheappcannotdetecttheearbuds,forcecloseandreopentheapp,orplacethe

earbudsbackintothechargingcase,closethelid,thentakethemoutandreconnect.

Ifyouarerecordingwhiletheearbudsareinsidethechargingcase,pleasekeepthecaselid

open.Closingthelidduringin-caserecordingmaydisconnecttheearbudsandstopthe

recording.Ifyouarewearingtheearbudswhilerecording,closingthechargingcasewillnot

affecttherecording.

Forrecordingormeetings,werecommendusing5GHzWi-Fi,ortemporarilyswitchingfrom

Wi-Fitomobiledata.Some2.4GHzWi-FienvironmentsmayinterferewithBluetooth,which

canaffectconnectionstability,causelag,orreducerecordingquality.

Ifrecordingisfrequentlyinterrupted,werecommendusingFlashRecord.FlashRecorddoes

notrequiretheapptostayopenduringrecording,andtheaudioissavedlocallyinthe

earbudsfirst.Afterrecording,connecttotheviaimApptodownloadthefiletoyourphone.

BeforeusingFlashRecord,pleasechecktheavailablestoragespaceontheearbuds.Ifthe

storageisfull,recordingcannotcontinue.Aftertherecordingisdownloadedtoyourphone,

theearbudstoragewillbereleasedautomatically.

Pleasealsonotetherecordingtimelimits:asinglerecordingthroughtheconnectedappcan

lastupto4hours.InFlashRecordmode,in-personrecordingcanlastupto69minutes,and

phonecallrecordingcanlastupto139minutes.Recordingwillstopautomaticallyoncethe

limitisreached.

Iftheissuecontinuesaftertryingthesesteps,pleaserestarttheappandresettheearbuds,then

tryagain.Ifitstilldoesnotrecover,pleasecontactoursupportteamsowecanhelpcheckthe

devicestatus.

：

Canthedevicebeusedoffline?Istranscriptionperformedonthedeviceorinthe

cloud?



TheFlashRecordfeaturesupportsstandalonelocalrecordinganddoesnotrequireaninternet

connectionwhilerecording.Theaudiocanbesavedintheearbuds

’

internalmemoryfirst.For

reference,FlashRecordsupportsupto2hoursofphonecallrecordingorabout1hourofin-

personrecording.

Oncerecordingiscomplete,connectyourearbudstotheviaimApptotransfertheaudio.Inthe

app,youcanuseAItranscription,generatesummariesandto-dolists,thenmanage,playback,

orsharethefile.

Transcriptionrequiresaninternetconnectionandisprocessedinthecloud.Youcanrecordfirst

andtranscribelateronceconnected.

:

Canthetranscribedtextbeexported?CanitbeviewedonWindows?Canthe

recordingsbedownloadedtoacomputer?



A:

Yes.Youcanexportandshareaudio,transcriptions,summaries,andAI-generatedmindmaps

directlyfromtheviaimApp,withsupportedformatsincludingMP3,TXT,DOCX,PDF,Markdown,

andJPEG.Youcanalsosavefilestoyourlocaldevicedirectlyfromtheapp.

ViewingonWindows:Supported.YoucanviewyourfilesonaWindowscomputerthroughthe

viaimwebportal:https://www.viaim.ai/cloud/cloudspace.Simplyopenthelinkinabrowser

andsignintoyouraccount.

Downloadingrecordingstoacomputer:Recordingfilescanalsobedownloadedtoyour

computerfromthewebportal,makingiteasytobackup,manage,orshareyourrecordingsand

transcripts.

Q10

:

CanIuseRecDottorecordmeetingsonWindowsorMac?



Yes,RecDotcansupportcomputermeetingrecording,butyouneedtodownloadtheviaim

desktopappandsignintoyouraccountfirst.Thedesktopappconnectstoyourearbudsand

startsthecomputermeetingrecording.

Afterrecording,transcriptions,summaries,andrecordingfilescanbeviewedandusedinboth

theviaimmobileappandviaimCloudthroughthewebportal.Thedesktopappalsoincludesa

one-clickshortcuttothewebportal.

Youcandownloadtheviaimdesktopapphere:

https://www.viaim.ai/en/nohead/download/index.

YoucanaccessviaimCloudhere:https://www.viaim.ai/cloud/cloudspace.

Q11

：

DoesRecDotsupportcallrecording?Whataudiodoesitrecord?



Support:RecDotsupportscallrecording.

Duringcallrecording,itrecordsbothsidesofthecall:

Theaudiotheuserhearsfromtheotherparty.

Theuser

’

sownvoice.

Itdoesnotsupportrecordingonlyonesideofthecall.Pleasealsoreminduserstofollowlocal

lawsandobtainconsentwhererequiredbeforerecordingcalls.

Q12:IsitsupportedonAndroid?Isitautomaticrecording?



Yes.CallrecordingissupportedonbothiOSandAndroid.

Bydefault,recordingisstartedmanually.Ifyouwantautomaticrecording,goto

Me>Recording

Settings>Autorecord

intheviaimAppandenableit.Onceenabled,RecDotwillautomatically

startrecordingwhenacallisdetected,withoutneedingyoutostartitmanually.

Afterthecall,checktheapptoaccessyourrecordingandAItranscription.

Q13

：

HowshouldIsetupAndroidpermissionsforthebestrecordingexperience?



ForthebestexperienceonAndroid,granttheviaimAppfullcallandmicrophonepermissions

anddisablebattery-savingmode.ThishelpsRecDotdetectcallsandrecordmorereliably.

Q14

:

Numberandspecificationsofmicrophones?Istherenoisecancellation?



EachRecDotearbudisequippedwith3siliconmicrophonesand1bone-conductionpickup

microphone,foratotalof8microphonesacrossbothearbuds.

RecDotsupportsupto48dBActiveNoiseCancellation(ANC)tohelpreducesurroundingnoise,

aswellasEnvironmentalNoiseCancellation(ENC)forclearercalls.

Q15

:

Whatrecordingformatissupported,andwhatisthemaximumrecordingduration?



RecordingsmadethroughtheappcanbeexportedasMP3files.

WhenrecordingthroughtheconnectedviaimApp,youcanrecordcontinuouslyforupto4

hours.InFlashRecordmode,eachearbudcanstoreapproximately2hoursofphonecall

recordingsorabout1hourofin-personrecordings.

Q16:Whataffectstranscriptionortranslationaccuracy?



A:

Transcriptionandtranslationaccuracycanbeaffectedbytheselectedlanguage,howclearly

peoplespeak,backgroundnoise,internetconnectionquality,theaudiosource,mixed-language

conversations,andtheaudioroutingsettingsinyourmeetingsoftware.

Forthebestresults,choosethecorrectlanguageintheapp,speakclearly,reducebackground

noisewhenpossible,keepastableinternetconnection,andmakesureyourmeetingsoftwareis

usingthecorrectmicrophoneandaudiooutputsettings.

RECDOT AI Voice Recorder Earbuds, AI Note Taker for Meetings & Calls Real-Time transcription & translation across 78 languages, 48 dB hybrid ANC, AI powered summaries with advanced LLM models

Product's Documents

Troubleshooting Guide

Specifications

Viaim RECDOT Questions and Answers

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