ZKTeco TS1000 PLUS Series User Manual

mTS1000 Series Tripod Turnstile User Manual

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User Manual

TS1000 Plus/TS2000 Plus series

Date: January 2025

Doc Version: 1.0

English

TS1000 Plus/TS2000 Plus series User Manual

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"ZKTeco").

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is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by

their respective owners.

Disclaimer

This manual contains information on the operation and maintenance of the ZKTeco equipment. The

the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third

party without express written permission of ZKTeco.

The contents of this manual must be read as a whole before starting the operation and maintenance of the

supplied equipment. If any of the content(s) of the manual seems unclear or incomplete, please contact

ZKTeco before starting the operation and maintenance of the said equipment.

It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and

maintenance personnel are fully familiar with the design and that the said personnel have received

thorough training in operating and maintaining the machine/unit/equipment. It is further essential for the

safe operation of the machine/unit/equipment that personnel has read, understood and followed the

safety instructions contained in the manual.

In case of any conflict between terms and conditions of this manual and the contract specifications,

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ZKTeco offers no warranty, guarantee or representation regarding the completeness of any information

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TS1000 Plus/TS2000 Plus series User Manual

relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been

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This manual and the information contained therein may include technical, other inaccuracies or

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The product will be updated from time to time without prior notice. The latest operation procedures and

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If there is any issue related to the product, please contact us.

ZKTeco Headquarters

Address ZKTeco Industrial Park, No. 32, Industrial Road,

Tangxia Town, Dongguan, China.

Phone +86 769 - 82109991

Fax +86 755 - 89602394

For business-related queries, please write to us at: [email protected]m

To know more about our global branches, visit www.zkteco.com.

TS1000 Plus/TS2000 Plus series User Manual

About the Company

ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein)

readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition

Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and

Consumer products including battery-operated fingerprint and face-reader Door Locks. Our security

solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state-of-the-art

700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing, product design,

component assembly, and logistics/shipping, all under one roof.

The founders of ZKTeco have been determined for independent research and development of biometric

verification procedures and the productization of biometric verification SDK, which was initially widely

applied in PC security and identity authentication fields. With the continuous enhancement of the

development and plenty of market applications, the team has gradually constructed an identity

authentication ecosystem and smart security ecosystem, which are based on biometric verification

techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was

officially established in 2007 and now has been one of the globally leading enterprises in the biometric

verification industry owning various patents and being selected as the National High-tech Enterprise for 6

consecutive years. Its products are protected by intellectual property rights.

About the Manual

This manual introduces the operations of TS1000 Plus/TS2000 Plus series Tripod Turnstile.

All figures displayed are for illustration purposes only. Figures in this manual may not be exactly consistent

with the actual products.

Features and parameters with ★ are not available in all devices.

TS1000 Plus/TS2000 Plus series User Manual

Document Conventions

Conventions used in this manual are listed below:

GUI Conventions

For Software

Convention Description

Bold font Used to identify software interface names e.g. OK, Confirm, Cancel.

Multi-level menus are separated by these brackets. For example, File > Create >

Folder.

For Device

Convention Description

< >

Button or key names for devices. For example, press <OK>.

[ ]

Window names, menu items, data table, and field names are inside square

brackets. For example, pop up the [New User] window.

Multi-

level menus are separated by forwarding slashes. For example,

[File/Create/Folder].

Symbols

Convention Description

This represents a note that needs to pay more attention to.

The general information which helps in performing the operations faster.

The information which is significant.

Care taken to avoid danger or mistakes.

The statement or event that warns of something or that serves as a cautionary

example.

TS1000 Plus/TS2000 Plus series User Manual

Table of Contents

1 OVERVIEW ............................................................................................................................................ 8

FEATURES ........................................................................................................................................................ 8 1.1

APPEARANCE AND SYSTEM COMPONENTS ........................................................................................................ 9 1.2

1.2.1

APPEARANCE .............................................................................................................................................................................................. 9

1.2.2 SYSTEM COMPONENTS ........................................................................................................................................................................ 9

MECHANICAL SYSTEM .................................................................................................................................... 10 1.3

ELECTRONIC CONTROL SYSTEM ...................................................................................................................... 10 1.4

POWER-ON SELF-TEST ................................................................................................................................... 11 1.5

STATUS OF TRAFFIC INDICATOR ...................................................................................................................... 11 1.6

WORKING PRINCIPLE ...................................................................................................................................... 12 1.7

TECHNICAL SPECIFICATIONS ........................................................................................................................... 13 1.8

FUNCTION INTRODUCTION .............................................................................................................. 15

CARD AUTHENTICATION ................................................................................................................................. 15 2.1

FACE TEMPLATE AUTHENTICATION★ ............................................................................................................. 16 2.2

CONTROL SYSTEM INTRODUCTION ................................................................................................. 18

WIRING DIAGRAM .......................................................................................................................................... 18 3.1

ACCESS CONTROL BOARD .............................................................................................................................. 19 3.2

3.2.1

DIAL CODE DESCRIPTION ................................................................................................................................................................. 20

TURNSTILE CONTROL BOARD ......................................................................................................................... 22 3.3

TROUBLESHOOTING.......................................................................................................................... 25

5 PRECAUTION ...................................................................................................................................... 26

6 MAINTENANCE .................................................................................................................................. 28

CHASSIS MAINTENANCE ................................................................................................................................. 28 6.1

MOVEMENT MAINTENANCE ............................................................................................................................ 28 6.2

POWER SUPPLY MAINTENANCE ...................................................................................................................... 28 6.3

PACKING LIST .................................................................................................................................... 29

TS1000 Plus/TS2000 Plus series User Manual

Revision History

Revision Date Author Reviewer Description

V1.0 01/08/2024 Yang Kaijin Original Document

TS1000 Plus/TS2000 Plus series User Manual

1 Overview

The TS1000 Plus/TS2000 Plus series tripod turnstile is part of ZKTeco's innovative semi-automatic

series. Crafted from SUS304 stainless steel, it features a sleek design that seamlessly integrates with

common access control systems. The device boasts a beautiful, clean appearance, is rust-proof, and

operates smoothly and quietly. Additionally, it is energy-efficient with low power consumption.

The TS1000 Plus/TS2000 Plus series tripod turnstile offers the flexibility to choose between normally

open and normally closed modes, supporting two-way traffic. In the normally closed mode, a variety

of authentication methods are available, allowing authorized personnel legal access while

restricting illegal entry. Upon detecting a valid card, the arm automatically unlocks and rotates with

a simple push.

During emergencies or power outages, the turnstile's arm lever automatically drops, enabling the

channel to open swiftly for rapid evacuation. This ensures a quick and unimpeded safe evacuation

for users. When energized, the arm can be manually raised to create a safe passageway.

Features 1.1

 Long Service Life: The gate can open and close over 2 million times with regular maintenance.

 Anti-Collision Function: The disk wheel automatically locks when no signal is received to open

the gate.

 Automatic Reset: After a valid card is read, if the pedestrian doesn't pass within the specified

time, the system cancels their pass authority automatically.

 Anti-Tailgating: Only one person can pass at a time.

 Unified External Interface: Connects to various card readers and allows remote control and

management through a management computer.

TS1000 Plus/TS2000 Plus series User Manual

 Emergency Mode: Automatically drops the arm to allow passage during power failures or fire

signals.

 Pass Status Indicator: Provides visual indication of pass status.

 Strong Anti-Interference: Limits abnormal gate operation caused by external factors like

electromagnetic interference.

Appearance and System Components 1.2

1.2.1 Appearance

The figure below illustrates the appearance and dimensions of the TS1000 Plus/TS2000 Plus:

1.2.2 System Components

The following figure displays the system components of the TS1000 Plus/TS2000 Plus:

TS1000 Plus/TS2000 Plus series User Manual

1. Authentication 2. Traffic Indicator

3. Arm 4. Disk Wheel

5. Channel Mode Light

Mechanical System 1.3

The mechanical system of the tripod turnstile includes the chassis and the core component. The

chassis serves as a carrier for the Indicator, Reader, and a basic Controller. The core components

primarily include the Motor, Frame, Bearing, Arm, and other essential elements.

Electronic Control System 1.4

The electronic control system of a tripod turnstile mainly consists of the Card Reader, Turnstile

Control Board, Access Controller, Alarm, Limit Switch and traffic Indicator.

Card Reader: The reader reads the data on the card and transmits it to the Access Controller.

Turnstile Control Board: The turnstile control board serves as the control center of the system,

receiving signals from the access controller and photoelectric switch; and it makes logical

judgments and processes these signals, then subsequently sends executive commands to the traffic

indicator, motor, and alarm.

Access Controller: This component enhances convenience for authorized personnel by facilitating

entry while simultaneously restricting access for unauthorized individuals.

TS1000 Plus/TS2000 Plus series User Manual

Traffic Indicator: Displays the current passage status of the channel and guiding pedestrians to

pass through the channel in a safe and orderly manner.

Alarm: This system issues an alarm alert when the system detects unauthorized entry or illegal

access by pedestrians.

Limit Switch: Controls the position of the gate rotation.

Power-On Self-Test 1.5

1. Connect the tripod turnstile's power adapter to a 220V mains power source. Important: Ensure

that the tripod turnstile is properly grounded.

2. Power on the tripod turnstile and wait 30s to complete the self-check program.

3. Lift the arms manually, as shown in the diagram below:

4. Use a two-way switch to test the proper functioning of the tripod turnstile, and ensure to check

that the traffic indicators are working correctly. In case of any issues, please contact the supplier

for assistance.

Status of Traffic Indicator 1.6

The tripod turnstile is in working state after power-on self-test. The traffic indicators provide

pedestrians with the appropriate passage indications. The following is an example of the TS1000

Plus:

TS1000 Plus/TS2000 Plus series User Manual

Standby: Pass-through (In/Out):

Working Principle 1.7

1. When connected to power, the tripod turnstile undergoes a Power-On Self-Test. If no issues are

detected during this process, the turnstile will operate normally.

2. When the card reader successfully reads a valid card, the peak buzzer emits a pleasant sound,

signalling to pedestrians that the card reading is successful. Simultaneously, the system

processes the information from the card, sending a signal to the turnstile control board to

request passage.

3. The turnstile control board receives the signal from the card reader, processes it

comprehensively, and sends an effective control signal to the indicator and motor. The traffic

indicator turns green, and the control board activates the electromagnet to open the gate.

Pedestrians can gently push the unlocked arm, and it will automatically rotate, allowing them

to pass through the channel following the guidance of the traffic indicator.

4. If a pedestrian enters the passage without successfully verifying their identification or with an

invalid card, the system will not grant passage. Only when a valid card is successfully confirmed

will the pedestrian be allowed to pass through the passage.

Note: Make sure the ground wire of the system is securely connected to avoid personal injuries or

other accidents.

TS1000 Plus/TS2000 Plus series User Manual

Technical Specifications 1.8

Feature Specification

Communication

TCP/IP, RS485

Input Voltage

AC110V/240V, 50/60Hz

Input Control Signal

Relay Signal

Output Voltage

DC 12V

Protection Level

IPX4

Operating Humidity

5% to 85% (non-condensing)

Operating Temperature

-20°C to 70°C

Flow Rate

RFID: 25 passengers per minute

Fingerprint: 20 passengers per minute

Drive Unit

Semi-automatic movement

Visual Indicator

Steady green = normal use

Steady red = door closed

Application Environment

Indoor and outdoor

Dimension (mm) (L*W*H)

TS1000 Plus 280 x 420 x 1000.73

TS2000 Plus 260 x 1110 x 981.29

Weight

TS1000 Plus 36kg

(±5kg)

TS2000 Plus 42kg (±5kg)

Noise

＜65dB

TS1000 Plus/TS2000 Plus series User Manual

MCBF

2 million

Certifications

CE, FCC, UKCA, ISO9001

TS1000 Plus/TS2000 Plus series User Manual

2 Function Introduction

Card Authentication 2.1

In card authentication mode, the device compares the card number in the card induction area with

all the card number data registered in the device and sends it to the access controller. When the user

brings the card close to the card reading area, the device enters the card authentication mode.

When the validation is successful, the traffic indicator of the device turns green, the arm can be

pushed, and passage is allowed. In case of validation failure, the traffic indicator turns red,

preventing the arm from being pushed, and at the same time, an alarm sounds, and passage is

prohibited. The following is an example of TS2000 Plus:

TS1000 Plus/TS2000 Plus series User Manual

Face Template Authentication

★

2.2

In facial authentication mode, the device compares the facial template captured by the camera with

all the facial data registered in the device and sends it to the access controller. When the

authentication is successful, he traffic indicator of the device turns green, the arm can be pushed,

allowing passage; In case of authentication failure, the traffic indicator turns red, preventing the arm

from being pushed and an alarm sounds, prohibiting passage. The following is an example of

TS2000 Plus:

During the authentication process, please try to center your face on the screen. When registering

facial information, please make sure your face is facing the camera and remain still.

Recommended Standing Posture and Facial Expression:

Note: Maintain a natural facial expression and standing posture during both enrollment and

authentication processes.

TS1000 Plus/TS2000 Plus series User Manual

Installation on the tripod turnstile:

a) Before installation, insert the wire through the bracket.

b) At the top center of the tripod turnstile, punch a 34mm diameter mounting hole.

c) Insert the bracket into the hole and fix it with a nut.

d) Adjust the angle of the device.

TS1000 Plus/TS2000 Plus series User Manual

3 Control System Introduction

Wiring Diagram 3.1

TS1000 Plus/TS2000 Plus series User Manual

Access Control Board 3.2

Terminal Description

Reader

Reserve

Reader

Reserve

TS1000 Plus/TS2000 Plus series User Manual

RS485

Reserve

Power In

Lock

Auxiliary Output

485 Connections

Switch

Ethernet

3.2.1 Dial Code Description

The DIP switch is divided in eight dial codes from KE-1 to KE-8. Move the switch Up to turn ON and

down to turn OFF.

Description of Function Setting:

 Dial 0 to turn OFF.

 Dial 1 to turn ON.

TS1000 Plus/TS2000 Plus series User Manual

Dial Code Function Item:

 Unmanned passage time (KE-1, KE-2, KE-3):

Switch Status Time Period

000 （OFF OFF OFF）

5s (Default)

001 （OFF OFF ON）

10s

010 （OFF ON OFF）

15s

011 （OFF ON ON）

20s

100 （ON OFF OFF）

30s

101 （ON OFF ON）

40s

110 （ON OFF ON）

50s

111 （ON ON ON）

60s

 Memory Swipe Mode (KE-6):

 Dial 1 (ON) to turn on.

 Dial 0 (OFF) to turn off.

 Turn on Alarm Mode (KE-8):

 Dial 1 (ON) to turn on.

 Dial 0 (OFF) to turn off.

TS1000 Plus/TS2000 Plus series User Manual

Turnstile Control Board 3.3

TS1000 Plus/TS2000 Plus series User Manual

Terminal Description

J19

Reserved

J18

Right Counter

J17

Left Counter

Reserved

Proximity Switch

Reserved

J16

Side Indicator light

J15

Side Indicator light

J20 / J12

Top Indicator light

Right Open / Left Open

（In / Out）

Alarm / Fire Signal Interface

J14

RS485

TS1000 Plus/TS2000 Plus series User Manual

J13

RS485

J11

12V Power Supply Output

J10

12V Power Supply Input

L-solenoid

R-solenoid

Drop Arm

TS1000 Plus/TS2000 Plus series User Manual

4 Troubleshooting

Failure Description Solution

The light indicator doesn't

illuminate when the

equipment is turned on

Check for power supply or circuit issues. Examine the connection

and power cables for damage or loose wiring

The device arm can't be

manually lifted after

powering on

 Check whether the limit seat is properly aligned with the disk

wheel when lifting the arm.

 Check whether the arm drop magnet is working properly,

open the upper cover of the

chassis, open the movement

cover with a hexagonal screwdriver and check the working

status of the electromagnet.

No gate opening after

authentication

 Verify user permissions.

 Refer to the 3.1 wiring diagram to check the wiring.

After opening the gate, the

passage is not smooth, and

there's high resistance in the

push rod, making rotation

difficult

 Adjust the tension spring by tweaking the live joint bolt at the

tension spring

Dropping the arm during

use

 Check if the limit seat is correctly aligned or if there is a gap.

 Ensure the arm drop magnet is fully engaged; if not, power off

for 2 minutes and then power on.

Continuous single-sided

passage during use without

locking the lever.

 Inspect the gate opening magnet by opening the top cover

and movement cover with a hexagonal screwdriver.

 Check for any sticking or disconnection in the gate opening

magnet or shrapnel.

TS1000 Plus/TS2000 Plus series User Manual

5 Precaution

1. It is recommended to purchase optional accessories to use in outdoor environment.

a) Install optional cooling fans if the working temperature frequently exceeds 50°C.

b) Proper installation makes it equivalent to IPX4 waterproof, but it cannot withstand regions

prone to typhoons.

c) For temperatures below -30°C, consider installing a heating plate. Allow time for automatic

self-checking during power-on in extreme cold conditions.

d) Note that using the equipment in coastal areas or regions with acid rain may reduce its

service life.

2. When power and signal cables are correctly connected, the equipment can be submerged up

to a depth of 250 mm in water. Do not power on the equipment when submerged in water to

prevent operational issues.

3. It is highly recommended to set up a card swiping warning line to prompt passers-by to swipe

cards properly. Establish a reasonable passage width to prevent illegal squeezing by passers-by.

4. It is recommended to place a warning sign at a conspicuous position. The sign should prompt:

"Please swipe your card outside the warning line and pass in order. Thank you!”

The maximum tolerance of the tripod turnstile's arms

Note that the maximum stress tolerance at the center of the arm is 80kg, while at the ends of the

arm, it is 40kg. In the event of an impact force reaching the designed limit on the tripod turnstile, the

arms will break down first. This is a safety feature to prevent damage to the entire equipment and

ensure the safety of passers-by.

TS1000 Plus/TS2000 Plus series User Manual

In case of emergencies

The equipment is designed to automatically lower the arms during a power failure, enabling open

passage for the public. Furthermore, the turnstile control board offers an interface to connect an

emergency switch (Drop Arm), maintaining the tripod turnstile in an open position during

emergencies. It's crucial to note that after power is restored, waiting for more than 6 seconds is

important before manually lifting the arms.

TS1000 Plus/TS2000 Plus series User Manual

6 Maintenance

Chassis Maintenance 6.1

The chassis is made of SUS304 stainless steel or cold rolled sheet steel. If it has been used for a long

time, the surface may develop rust stains. It is recommended to clean the surface regularly with a

clean cloth. Additionally, apply a coat of anti-rut oil to the surface, ensuring not to cover the infrared

sensor.

Movement Maintenance 6.2

Before performing maintenance, ensure the power is turned off. Open the door, wipe away surface

dust, and apply lubricant for smooth movement.

Power Supply Maintenance 6.3

 Switch off the power supply before conducting maintenance.

 Check the power plug connection; if loose, securely fix it..

 Do not change any connection position randomly.

 Periodically check the insulation of the external power supply.

 Conduct regular checks for any potential leakage.

 Check if the technical parameters of interface are normal.

 Check the service life of the electronic components and replace accordingly.

Caution: All maintenance procedures for the swing barrier mentioned above should be carried out

by a professional technician, especially when handling movement and electric control components.

To guarantee operational safety, it is crucial to switch off the power supply when the barrier is not in

use.

TS1000 Plus/TS2000 Plus series User Manual

7 Packing List

The package consists of the following items:

TS1000 Plus/TS2000 Plus 1

Power Cable

Card

Keys

Expansion Screw M12*100

Washer

Expansion Screw Washers

Stainless Steel Maintenance Wipes

Hex Wrench

ZKTeco Industrial Park, No. 32, Industrial Road,

Tangxia Town, Dongguan, China.

Phone : +86 769 - 82109991

Fax : +86 755 - 89602394

ZKTeco TS1000 PLUS Series

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