Instruction Manual
2EN
1. This Appliance can be used by children aged
from 8 years and above and persons with
reduced physical, sensory, or mental capabilities
or lack of experience and knowledge if they
have been given supervision or instruction
concerning use of the Appliance in a safe way
and understand the hazards involved. Children
shall not play with the Appliance. Cleaning and
user maintenance shall not be made by children
without supervision.
2. Clear the area to be cleaned. Remove power
cords and small objects from the oor that
could entangle the Appliance. Tuck rug fringe
under the rug base, and lift items such as
curtains and tablecloths off the oor.
3. If there is a drop off in the cleaning area due
to a step or stairs, you should operate the
Appliance to ensure that it can detect the step
without falling over the edge. It may become
necessary to place a physical barrier at the
edge to keep the unit from falling. Make sure
the physical barrier is not a trip hazard.
4. Only use as described in this manual. Only
use attachments recommended or sold by the
manufacturer.
5. For INDOOR household use ONLY. Do not
use the Appliance in outdoor, commercial, or
industrial environments.
6. Do not use without dust bin and/or lters in place.
7. Do not operate the Appliance in an area
where there are lit candles or fragile objects.
8. Keep hair, loose clothing, ngers, and all parts of
body away from any openings and moving parts.
9. Do not operate the Appliance in a room where
an infant or child is sleeping.
10. Do not use and store in extremely hot or
cold environments (below -5˚C /23˚F or
above 40˚C/104˚F). Please charge the robot
in temperature above 0°C/32°F and below
40°C/104°F.
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical Appliance, basic
precautions should always be followed, including
the following:
READ ALL INSTRUCTIONS BEFORE
USING THIS APPLIANCE
SAVE THESE INSTRUCTIONS
3 EN
11. Do not use Appliance on wet surfaces or
surfaces with standing water.
12. Do not allow the Appliance to pick up large
objects like stones, large pieces of paper, or
any item that may clog the Appliance.
13. Do not use Appliance to pick up ammable
or combustible materials such as gasoline,
printer or copier toner, or use in areas where
they may be present.
14. Do not use Appliance to pick up anything that
is burning or smoking, such as cigarettes,
matches, hot ashes, or anything that could
cause a re.
15. Do not put objects into the suction intake. Do
not use if the suction intake is blocked. Keep
the intake clear of dust, lint, hair, or anything
that may reduce air ow.
16. If the power cord is damaged, it must be
replaced by the manufacturer or its service
agent in order to avoid a hazard.
17. Turn OFF the power switch before cleaning or
maintaining the Appliance.
18. The lithium battery type suitable for CH2366
is Max. 8 cells, max. nominal voltage DC 14.4V,
rated capacity 5,800mAh.The battery must be
removed and discarded according to local laws
and regulations before disposal of the Appliance.
19. Please dispose of used batteries according to
local laws and regulations.
20. Do not incinerate the Appliance even if it is
severely damaged. The batteries can explode
in a re.
21. The Appliance must be used in accordance
with the directions in this Instruction Manual.
Ecovacs Home Service Robotics cannot be
held liable or responsible for any damages or
injuries caused by improper use.
22. The robot contains batteries that are only
replaceable by skilled persons. To replace the
robot’s battery, please contact Customer Service.
23. Please make sure your power supply source
voltage matches the power voltage marked
on the OMNI Station.
24. Use only the original rechargeable battery and
OMNI Station provided with the Appliance
from the manufacturer. Non-rechargeable
batteries are prohibited.
25. Take care not to damage the power cord. Do
not pull on or carry the Appliance or OMNI
Station by the power cord, use the power cord
4EN
as a handle, close a door on the power cord, or
pull power cord around sharp edges or corners.
Do not run Appliance over the power cord.
Keep power cord away from hot surfaces.
26. Do not use the OMNI Station if it is damaged.
The power supply is not to be repaired and
not to be used any longer if it is damaged or
defective.
27. Do not use with a damaged power cord or
receptacle. Do not use the Appliance or OMNI
Station if it is not working properly, has been
dropped, damaged, left outdoors, or come in
contact with water. It must be repaired by the
manufacturer or its service agent in order to
avoid hazards.
28. The plug must be removed from the
receptacle before cleaning or maintaining the
OMNI Station.
29. Remove the Appliance from the OMNI
Station, and turn OFF the power switch to
the Appliance before removing the battery for
disposal of the Appliance.
30. When not using the OMNI Station for a long
period of time, please unplug it.
31. If the robot will not be used for a long time,
power OFF the robot for storage and unplug
the OMNI Station.
32. WARNING-Add clean water into the clean
tank only.
33. WARNING: For the purposes of recharging
the battery, only use the detachable supply
unit CH2366 provided with the Appliance.
To satisfy RF exposure requirements, a separation
distance of 20 cm or more should be maintained
between this device and persons during device
operation.
To ensure compliance, operations at closer than
this distance is not recommended. The antenna
used for this transmitter must not be co-located in
conjunction with any other antenna or transmitter.
Device Update
Typically, some devices are updated bi-monthly,
but not always so specic.
Some devices, especially those that went on sale
more than three years ago, will only be updated if
a critical vulnerability is found and xed.
5 EN
Caution: hot surface
Short-circuit-proof safety isolating
transformer
Switch mode power supply
For indoor use only
Direct current
Alternating current
This product conforms to the
applicable EC Directives.
Before charging, read the
instructions.
Polarity of the charging port
Time-lag miniature fuse-link
The remote surveillance is for the absolute private
use of non-public, private owned places for the pure
self-protection and single control intended only.
Please be aware of the local data protection based
legal obligations in case of use. No surveillance of
public places, especially with clandestine intent
and/or on the part of the employer without justied
reasons. Such not justied use is in the risk and
responsibility of the user only.
6EN
European Union Compliance Statement
Information on Disposal for Users of used
batteries
Information on Disposal for Users of Waste
Electrical & Electronic Equipment
This symbol on the product or on its packaging
indicates that used electrical and electronic products
should not be mixed with unsorted municipal waste.
For proper treatment, it is your responsibility to
dispose of your waste equipment by arranging to
return it to designated collection points.
Disposing of this product correctly will help save
valuable resources and prevent any potential
negative effects on human health and the
environment, which could otherwise arise from
inappropriate waste handling.
To return your used device, please use the return
and collection systems or contact the retailer where
the product was purchased, which is free of charge,
please contact your local authority for further details
of your nearest designated collection point.
Penalties may be applicable for incorrect disposal
of this waste, in accordance with your national
legislation.
This symbol means that batteries and accumulators,
at their end-of-life, should not be mixed with
unsorted municipal waste. Your participation is an
important part of the effort to minimize the impact
of batteries and accumulators on the environment
and on human health. For proper recycling you can
return this product or the batteries or accumulators
it contains to your supplier or to a designated
collection point, which is free of charge.
Disposing of this product correctly will help save
valuable resources and prevent any potential
negative effects on human health and the
environment, which could otherwise arise from
inappropriate waste handling.
Penalties may be applicable for incorrect disposal of
this waste, in accordance with your national .legislation.
there are separate collection systems for used
batteries and accumulators.
Please, dispose of batteries and accumulators
correctly at your local community waste collection/
recycling center.
7 EN
Restriction of the use of certain hazardous
substances (RoHS) Directive
Radio Equipment Directive
Europe Authorised Representative:
Ecovacs Home Service Robotics Co., Ltd. hereby
declares the whole product including parts (cables,
cords, and so on) meets the requirements of RoHS
Directive 2011/65/EU and amendment Commission
Delegated Directive (EU) 2015/863 on the restriction
of the use of certain hazardous substances in
electrical and electronic equipment ("RoHS recast"
or "RoHS 2.0").
Ecovacs Home Service Robotics Co., Ltd. hereby
declares that the product listed in this section
comply with the essential requirements and other
relevant provisions of the Radio Equipment Directive
2014/53/EU.
Ecovacs Home Service Robotics Co., Ltd. hereby
declares that the product comply with the essential
requirements and other relevant provisions of
the RoHS Directive 2011/65/EU and amendment
Commission Delegated Directive (EU) 2015/863,
the Radio Equipment Directive 2014/53/EU.
The declaration of conformity can be viewed at
the following address: https://www.ecovacs.com/
global/compliance.
ECOVACS Europe GmbH
Holzstrasse 2 | D-40221 Düsseldorf | Germany
8EN
PACKAGE CONTENTS
Robot OMNI Station Base Power Cord
Instruction ManualSide Brush
Note:
* Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specications are subject to changes without notice.
Instruction Manual
9 EN
Short press: Exit/Return to the Station
Short press: Start/Pause/Continue Long press: Power on/Power off
Short press: Start/End Spot Cleaning Long press: Child Lock
Microphone
Dust Bin
Filter
Sponge Filter
Dust Disposal Port
Filter Net
Dust Bin Handle
Release Button
Bottom View
Driving Wheels
Universal Wheel
Side Brush
Brush
Carpet Detection
Sensor
Anti-drop Sensors
Brush Release
Button
Mounting Slots
for Mopping Pad
Assembly
Mopping Pad Assembly
Mopping Pad Plates
Washable Mopping Pads
Charging
Contacts
Water Filling Port
RESET Button
Restore to default settings: Press and hold RESET button for 5 s.
After you hear the voice prompt, the startup music will be played and the robot will be
restored to default settings.
Data Transfer Port
For professional
maintenance personnel
use only.
Wi-Fi Status
Indicator
PRODUCT DIAGRAM
Robot
Buttons
Top Cover
Buttons
Edge Sensor
TrueDetect 3D
Sensor
TrueMapping
Distance Sensor
Camera Indicator
Light
Anti-collision
Sensors and Bumper
AIVI Camera
10EN
OMNI Station
Station (Back)
Dust Bag
Dust Bag Handle
Dirty Water Tank Clean Water Tank
Dust Collection Cabin
Top Cover
Indicator Light
Glowing White:
Standby/Running
Flashing Red: Malfunction
Goes out: Power Outage/
Deep Sleep Mode
Button on Station
Short Press: Start/Pause
Long Press for 3 s: Self-clean
Cleaning Sink
Charging Contacts
Note:
· Flashing Red: Please check the reason in ECOVACS HOME App.
· If DEEBOT fails to charge, please wipe Charging Contacts with a clean and dry cloth.
Note: Compatible with the ECOVACS Automatic Water Rell/Drain Module. If you wish to
purchase it, please visit ECOVACS HOME App or https://www.ecovacs.com/global.
Air Vent
Cable Trunking Power Socket
11 EN
Name Functional Description
AIVI Camera
It captures images of the surrounding environment to enable video
recording and assist in creating a 3D map of the surroundings.
Additionally, it allows remote video calls through interaction with
the microphone. Its eld of view (FOV) spans 127° vertically and
148° horizontally.
TrueMapping
Distance Sensor
By utilizing the principle of triangulation, which involves emitting
and receiving laser beams reected by surrounding objects,
precise distance measurement information between the DEEBOT
and nearby objects can be calculated through algorithms. When
the DEEBOT moves within a certain environment, the positions of
surrounding objects are determined to create a spatial map of the
DEEBOT's surroundings. The measurement range is 8 m.
TrueDetect 3D
Sensor
The TrueDetect 3D structured light sensor scans the object with
a line laser and collect images with a monocular camera, and
generates the three-dimensional coordinates of the object through
image algorithms to identify the size of the object. The detection
distance is 0.35 m.
Microphone
Vibrating the diaphragm through air by human voice, it can realize
Voice Recording and ask DEEBOT to complete the assigned work
by Voice Control. Effective wake of 8 m.
Anti-drop Sensor
With Infrared Ranging-detecting the distance between the bottom
of DEEBOT and ground by Infrared Sensor at the
bottom, DEEBOT will not move forward when there are stairs in
front or the identied distance exceeds the preset one, realizing
the Anti-drop. The trigger distance is 60 mm.
Carpet Detection
Sensor
The difference in energy of the ultrasonic echo signal on different
surfaces is used to identify the oor material and help DEEBOT to
adjust the cleaning strategy automatically. Drive frequency 290 kHZ.
Edge Sensor
By the principle of infrared ranging, the robot detects the distance
between itself and objects on its side. When there is a wall or
obstacle on the right side, the robot performs edge-cleaning
operations to avoid missing any spots and collisions.
Anti-collision
Sensor
When the transmitted signal is blocked by an obstacle, the signal
receiver will not be able to receive the signal. With this principle,
DEEBOT will avoid obstacles when colliding with them.
SENSORS NOTES BEFORE CLEANING
Put away objects including cables, clothes, slippers, etc. on the oor
to improve the cleaning efciency.
Before using the product on a rug with tasseled edges, please fold
the rug edges under.
Please do not stand in narrow spaces, such as hallways, and make
sure not to block the TrueMapping Distance Sensor.
Tidy up the area to be cleaned by putting
furniture, such as chairs, in their proper
place.
During the rst use, make sure each room
door is open to help DEEBOT fully explore
your house.
It may be necessary to place a physical
barrier at the edge of a drop to stop the
unit from falling over the edge.
12EN
Before using DEEBOT, please remove all protective materials.
The sound of Click indicates proper installation.
QUICK START
1
Installation
2
Assemble and Place the Station
＞0.05m (0.16’)
＞
0.05m (0.16’)
≥
0.7m (2.30’)
Keep the area around the Station clear of objects especially objects with reective
surfaces.
Note:
• If there are reective objects such as mirrors and reective skirting lines near the Station, the
bottom 14 cm of that should be covered.
• Do not place the Station under direct sunlight.
• It is recommended to place the Station on the hard oor to experience complete functions of
the robot.
• Place Station in a location with a strong Wi-Fi signal.
USE TANKS
Click
Click
Click
Note:
* It is recommended to use ECOVACS DEEBOT Cleaning Solution (sold
separately). Using other cleaning solution may cause DEEBOT slipping, water
tank block, and other problems.
* The water drops in the Water Tank are left over from the function test, please rest
assured to use.
13 EN
Press and hold for 3 s, and wait for the startup music to play, indicating
that the DEEBOT has powered on.
CONNECT DEEBOT WITH APP
POWER ON DEEBOT
2. Search the ECOVACS HOME to download the App.
ECOVACS HOME
DOWNLOAD THE ECOVACS HOME APP
1. Scan the QR Code under the Top Cover to download the App.
To enjoy all available features, it is recommended to control your DEEBOT
via the ECOVACS HOME App.
Under the Top Cover
• When DEEBOT is not working, it is recommended to keep it powered ON and charging.
1. Via Bluetooth:
Turn on the DEEBOT and mobile phone Bluetooth. Allow the App to obtain mobile
phone Bluetooth permission. Tap
to scan the QR Code on DEEBOT or tap
in the App to nd nearby DEEBOT.
2. Via Wi-Fi:
You can also choose to connect DEEBOT with the App through other methods
according to the prompts on the App's page.
Note: Please select the appropriate connecting method.
Wi-Fi Network Requirements:
• You are using a 2.4 GHz or 2.4/5 GHz mixed network.
• Your router supports 802.11b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North
America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name (SSID) and
password are the same as your primary network.
• Please enable the WPA2 on your router.
Press and
hold
14EN
OPERATE DEEBOT
Short press to start. For the rst-time cleaning, please ensure that DEEBOT is
fully charged. DEEBOT creates a map while cleaning.
1
Start
When creating a map for the rst time, please follow DEEBOT to help eliminate
some minor issues.
For example, DEEBOT may get stuck under the furniture. Please refer to the
following solutions:
1. Raise the low sitting furniture if possible;
2. Cover the bottom of the furniture;
3. Set up Virtual Boundary via the App.
Short press
to pause. The indicator light will go out after the DEEBOT is paused
for a few minutes. Press
on DEEBOT to wake it up.
2
Pause/Wake up
Note:
1. Do not frequently remove washable mopping pads.
2. Do not scratch the Mopping Pad Plates with a rag or any other object.
3.
When the ECOVACS HOME App prompts that the mops need to be replaced, please replace them in
time. Explore more accessories in the ECOVACS HOME App or at https://www.ecovacs.com/global.
Short press
1
Short press
to recall DEEBOT to enter the Station to charge.
* It is recommended that DEEBOT start cleaning from the Station. Do not move
the Station while cleaning.
CHARGE DEEBOT
Wi-Fi Indicator Light
White light slow ash Disconnected to Wi-Fi
White light fast ash Connecting
Solid white light Connected to Wi-Fi
Please be aware that the realization of intelligent functions such as remote startup,
voice interaction, 2D/3D map display and control settings, and personalized
cleaning (depending on different products) requires users to download and use
ECOVACS HOME App, which is constantly updated. You need to agree to our
Privacy Policy and User Agreement before we can process some of your basic
and necessary information and enable you to operate the product.If you do not
agree with our Privacy Policy and User Agreement, some of the aforementioned
intelligent functions cannot be realized through ECOVACS HOME App, but you
can still use the basic functions of this product for manual operation.
Short press
5
15 EN
Short press to recall DEEBOT to the OMNI Station.
DEEBOT will enter deep sleep mode to protect the battery if the DEEBOT stays
outside the Station for about 5 h. Please long press
for more than 3 s to wake
up the DEEBOT.
3
Back to Station
4
Deep Sleep Mode
Note: When DEEBOT is not working, it is recommended to keep it powered ON and charging.
REGULAR MAINTENANCE
To keep DEEBOT running at peak performance, perform maintenance tasks and
replace parts at the following frequencies:
Robot Part
Maintenance
Frequency
Replacement Frequency
Washable Mopping Pad / Every 1-2 months
Dust Bag / When App prompts
Side Brush Every 2 weeks Every 3-6 months
Brush Every week Every 6-12 months
Filter Every week Every 3-6 months
TrueDetect 3D Sensor
TrueMapping Distance Sensor
Universal Wheel
Anti-drop Sensor
Bumper
Charging Contacts
Every week /
Clean Water Tank Every 3 months /
Dirty Water Tank After each mopping /
Dust Collection Cabin Every month /
OMNI Station Every month /
Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug
the OMNI Station.
Note: ECOVACS manufactures various replacement parts and ttings. Please contact Customer
Service for more information on replacement parts.
Short press
Press and
hold
16EN
MAINTAIN DUST BIN AND FILTER
2
1
3
Note:
1. Please rinse the lter with water as shown above.
2. Do not use nger or brush to clean the lter.
Note: Completely dry the lter before use.
Explore more accessories in the ECOVACS HOME App or at https://www.ecovacs.com/global.
Note: Maintenance tools are not included. Please clean with your own brush or similar tools
at home.
5
4
17 EN
MAINTAIN BRUSH AND SIDE BRUSH
Brush
1
2
3
Side Brush
1
2
18EN
MAINTAIN OTHER COMPONENTS
Note: Wipe the components with a clean, dry cloth. Avoid using cleaning sprays or detergents.
19 EN
MAINTAIN OMNI STATION
Note:
• Please don't enable self-clean when DEEBOT is working.
• If there is remaining dirty water in the Cleaning Sink, the Station will drain the water rst after a long press. Please long press
to start self-clean.
1
Long press
to direct DEEBOT to exit the Station
2
Clean the Cleaning Sink
4
Empty the Dirty Water Tank
3
The Station will drain the water out of the Cleaning Sink automatically
20EN
MAINTAIN CLEANING SINK
2
Take the Base to wash
3
Install
1
Take the Detachable Tray to wash
Note:
Please install the Cleaning Sink properly to prevent malfunction.
The sound of Click indicates proper installation.
21 EN
1
Discard the Dust Bag
MAINTAIN DUST BAG
2
Clean the Dust Collection Cabin with a Dry Cloth and Put a New
Dust Bag in
3
Close the Dust Collection Cabin
Hold the Handle to lift out the Dust
Bag, which can effectively prevent dust
leakage.
Click
Click
22EN
STORAGE
Please fully charge and power OFF DEEBOT before storage. Please recharge it
every 1.5 months to prevent the battery from over-discharge.
Note:
• DEEBOT can't be charged when the power is turned off.
• If the battery is over-discharged or not used for a long time, DEEBOT may not be able to be
charged. Please contact ECOVACS for help. Do not disassemble by yourself.
Long press
23 EN
No. Malfunction Possible Causes Solutions
1
DEEBOT is not able to connect
to the ECOVACS HOME App.
Incorrect home Wi-Fi username or password entered.
Enter the correct home Wi-Fi username and password.
DEEBOT is not within range of your home Wi-Fi signal. Make sure DEEBOT is within range of your home Wi-Fi signal.
DEEBOT is not in the conguration state.
Make sure DEEBOT is connected to the power supply and turned
on. Open the cover, and press the RESET Button. DEEBOT will enter
the confuguration state when you hear a voice prompt.
Incorrect App installed. Please download and install the ECOVACS HOME App.
Not using a 2.4 GHz or 2.4/5 GHz mixed network.
DEEBOT does not support 5G networks. Please use a 2.4GHz or
2.4/5 GHz mixed network.
2 The map is lost.
The map might be lost if you move DEEBOT when
cleaning.
Move DEEBOT to the front of the Station to retrieve the map.
Find the restored map in Map Management and tap “Use This Map”
to retrieve it.
If this problem persists, please restart mapping.
3
DEEBOT is unable to create
home maps in the App.
DEEBOT does not start cleaning from the Station. DEEBOT must start cleaning from the Station.
Move DEEBOT when cleaning might cause the map to
be lost.
During cleaning, do not move DEEBOT as far as possible.
Auto cleaning is not complete.
Make sure DEEBOT automatically return to the Station after
cleaning.
4
The Side Brush drops out of
place during use.
The Side Brush is not properly installed. Make sure the Side Brush clicks into place when installing.
TROUBLESHOOTING
24EN
No. Malfunction Possible Causes Solutions
5
No signal found. DEEBOT is
unable to return to the Station.
The Station is incorrectly placed.
Please place the Station correctly according to the instructions in the
[CHARGE DEEBOT] section.
The Station is out of power or manually moved.
Check whether the Station is connected to power supply. Do not
manually move the Station.
DEEBOT does not start cleaning from the Station.
It is recommended that DEEBOT start cleaning from the Station.
The charging route is blocked. For example, the door
of the room with the Station is closed.
Keep the charging route clear.
6
DEEBOT returns to the Station
before it has nished cleaning.
The room is so large that DEEBOT needs to return to
recharge.
Please enable Continuous Cleaning. For more details, please follow
the App instructions.
DEEBOT is unable to reach certain areas blocked by
furniture or barriers.
Tidy up the area to be cleaned by putting furniture and small objects
in their proper place.
7 DEEBOT is unable to charge.
DEEBOT's Charging Contacts are not connected to
the Station Pins.
Make sure that the robot’s Charging Contacts have connected to
the Station Pins and the AUTO Mode Button ashes. Check whether
DEEBOT's Charging Contacts and the Station are dirty. Please clean
these parts according to the instructions in the [MAINTAIN] sections.
The Station is not connected to the power supply.
Make sure the Station is connected to the power supply.
The battery will be overcharged if DEEBOT is not
used for a long time.
It is recommended to regularly use DEEBOT. If the battery cannot be
charged because it has not been used for a long time, please contact
Customer Care for help.
8
Running is very loud during
cleaning.
The Brush/Side Brush is entangled, or the Dust Bin/
Filter is blocked.
It is recommended to clean the Brush, Side Brush, Dust Bin, Filter,
etc. regularly.
DEEBOT is in Max Mode. Switch to Standard Mode.
9
DEEBOT gets stuck while
working and stops.
DEEBOT is tangled with objects on the oor (electrical
wires, curtains, carpet fringing, etc.).
DEEBOT will try various ways to free itself. If it is unsuccessful,
manually remove the obstacles and restart.
DEEBOT might be stuck under furniture with an
entrance of similar height.
Please set a physical barrier, or set a Virtual Boundary via the
ECOVACS HOME App.
25 EN
No. Malfunction Possible Causes Solutions
10
During cleaning, DEEBOT may
encounter issues like a disorderly
route, biased movement, repeated
passes over the same spots, and
missing small areas. (However, if
DEEBOT temporarily misses a large
area, it will autonomously return to
make sure it's thoroughly cleaned.)
Objects such as wires and slippers placed on the
ground affect the normal operation of DEEBOT.
Before cleaning, please tidy up scattered wires, slippers, and other
objects on the ground as much as possible. If there is any area
missed during cleaning, DEEBOT will correct it automatically. Please
refrain from interfering (such as moving DEEBOT or blocking its
route).
The Driving Wheels may slip on the ground when
DEEBOT climbs steps, thresholds, and door bars,
which can affect its ability to navigate the entire
house environment.
It is recommended to close the door of the affected area and
cleaning it separately. After cleaning, DEEBOT will return to its
starting location. Please feel condent in using this method.
On freshly waxed or polished oors, as well as
smooth tiles, there may be less friction between
the Driving Wheels and the oor. Please wait for the
wax to dry before cleaning.
Please wait for the wax to dry before cleaning.
Due to variations in home environments, some
areas cannot be cleaned.
Prepare the home environment to ensure that DEEBOT can enter for
cleaning.
26EN
No. Malfunction Possible Causes Solutions
11
After returning to the Station,
DEEBOT does not empty the
Dust Bin.
Dust Collection Cabin is not closed. Please close the Dust Collection Cabin.
Dust Bag is not installed in the Station. Install the Dust Bag, and close the Dust Collection Cabin.
Manually moving DEEBOT back to the Station might
not trigger Auto-Empty function.
It is recommended to let DEEBOT return to the Station on its own.
Please do not manually move it.
In Do Not Disturb mode, DEEBOT will not empty the
dust after returning back to the Station.
Cancel Do Not Disturb mode in ECOVACS HOME App or manually
start dust empty.
The OMNI Station prompts the Dust Bag is full.
Replace the Dust Bag according to the [MAINTAIN DUST BAG]
section and close the Dust Collection Cabin. If the Dust Bag is not full
when prompted by the ECOVACS HOME App, you can put it back
again.
If the above possible causes have been ruled out,
components of the Station may be abnormal.
Please contact Customer Care for help.
12
DEEBOT fails to empty the Dust
Bin.
The OMNI Station prompts the Dust Bag is full.
Replace the Dust Bag according to the [MAINTAIN DUST BAG]
section and close the Dust Collection Cabin. If the Dust Bag is not full
when prompted by the app, you can put it back again.
The outlet of the Dust Bin is blocked by foreign
objects.
Remove the Dust Bin and clean the foreign objects on the outlet.
27 EN
No. Malfunction Possible Causes Solutions
13
The inner side of the Dust
Collection Cabin is dirty.
Fine particles are absorbed in the inner side of the
Dust Collection Cabin through the Dust Bag.
Clean the inner side of the Dust Collection Cabin.
The Dust Bag is broken. Check and replace the Dust Bag.
14
Ash leakage occurs when
DEEBOT is working.
The outlet of Dust Bin is blocked by foreign objects. Remove the Dust Bin and clean the foreign objects on the outlet.
15
Mopping Pad Plates cannot
rotate.
Mopping Pad Plates are blocked by foreign objects. Clean the foreign objects.
16
DEEBOT does not respond to the
Station’s instructions.
DEEBOT is too far away from the Station.
If it is beyond the available distance, the ECOVACS HOME App can
also be used to operate DEEBOT.
DEEBOT and the Station are not paired.
Unplug the Station and wait for 10 s before plugging it back in.
Power off the robot and then turn it back on. Manually push the
robot up to the Station, and ensure that the charging pins are
correctly connected. Then, DEEBOT will start charging, and a voice
prompt will indicate successful pairing.
17 Child Lock cannot be enabled.
Communication interruption between the Station
and DEEBOT may occur due to factors such as long
distance or many partition walls.
Move DEEBOT near the Station to ensure smooth communication,
and then enable Child Lock.
18 Driving Wheels are blocked. Driving Wheels are blocked by foreign objects.
Please rotate and press the Driving Wheels to check whether there
is any foreign object wrapped or stuck. If there is any foreign object,
please clean it in time. If this problem persists, please contact
Customer Care for help.
28EN
No. Malfunction Possible Causes Solutions
19
The water in the Cleaning Sink is
full and cannot be drained out.
A voice prompt alerts that the
Cleaning Sink is full.
The Dirty Water Tank is not properly installed. Tap down on the Dirty Water Tank to ensure it is properly installed.
The sealing plugs in the Dirty Water Tank are not
installed properly.
Make sure that the sealing plugs are properly installed.
The Station cannot drain water normally.
Long press
. After the cleaning Sink has been automatically
lled with water, long press
again. If the problem occurs
during the mopping pads cleaning process, end task by App/Voice
Command, and then long press
to see whether the Station can
properly draw the water. If the water is successfully drawn, wipe dry
the Water Overow Sensor of the Cleaning Sink. If the Station fails to
draw the water, check between the Dirty Water Tank and the Station
for foreign objects and clean them out.
The suction port of the Cleaning Sink is blocked by
foreign objects, or the Cleaning Sink is too dirty.
Ensure that there is no foreign object in the suction port of the
Cleaning Sink. Clean up the Cleaning Sink.
The voice prompt still exists after trying the above
solutions.
Unplug the Station and plug it in again. If this problem persists,
please contact Customer Care for help.
20
Mopping Pad Plates can’t be
lifted automatically.
Mopping Pad Plates are entangled or stuck
by foreign objects.
Please remove foreign objects.
Mopping Pad Plates fall off.
Reinstall the Mopping Pad Plates and you would hear a “click” when
the Mopping Pad Plates are properly installed.
29 EN
TECHNICAL SPECIFICATIONS
Output power of the wireless module is less than 100 mW.
Note: Technical and design specications may be changed for continuous product improvement.
Explore more accessories at https://www.ecovacs.com/global.
Model DSX39
Rated Input 20 V
2 A Charging Time about 5 h
Station Model CH2366
Rated Input 220-240 V
～
50-60 Hz Rated Output 20 V
2 A
Rated Input Current (Charging) 0.5 A Power (Emptying) 1000 W
Power (Hot Water Washing Mop) 1650 W
Frequency Bands 2400-2483.5MHz
Ecovacs Home Service Robotics Co., Ltd.
No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street,
Wuzhong District, Suzhou, Jiangsu, China.
