USE AND CARE MANUAL
COOK
LIKE
A
GOD
15 INCH INDOOR ICE MAKER
TIM1502
15 INCH INDOOR
ICE MAKER
USE AND CARE MANUAL
TIM1502
California Proposition 65
Certain components in this product and its related accessories contain chemicals known to the
state of California to cause cancer, birth defects or other reproductive harm.
DANGER – Risk Of Fire Or Explosion. FLAMMABLE REFRIGERANT Used.
Do Not Use Mechanical Devices To Defrost Refrigerator. Do Not
Puncture Refrigerant Tubing.
DANGER – Risk Of Fire Or Explosion. FLAMMABLE REFRIGERANT Used.
To Be Repaired Only By Trained Service Personnel. Do Not
Puncture Refrigerant Tubing.
CAUTION – Risk Of Fire Or Explosion. FLAMMABLE REFRIGERANT Used. Consult Repair
Manual/Owner’s Guide Before Attempting To Service This Product. All Safety Precautions Must be
Followed.
CAUTION – Risk Of Fire Or Explosion. Dispose Of Properly In Accordance With The Applicable
Federal Or Local Regulations. FLAMMABLE REFRIGERANT Used.
CAUTION – Risk Of Fire Or Explosion Due To Puncture Of Refrigerant Tubing; Follow Handling
Instructions Carefully. FLAMMABLE REFRIGERANT Used.
– WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear
of obstruction.
– WARNING: Do not use mechanical devices or other means to accelerate the defrosting process,
other than those recommended by the manufacturer.
– WARNING: Do not damage the refrigerant circuit.
– WARNING: Do not operate electrical appliances inside the food storage compartments of this
appliance, except for those specifically recommended by the manufacturer..
DISPOSAL
The appliance cannot be treated as normal domestic trash but must be handed in at a
collection point for recycling electric and electronic appliances. Your contribution to the correct
disposal of this product protects the environment. Further information about the recycling of
this product can be obtained from your local municipal authority.
This appliance
is intended to be used in household and similar applications such as
–
staff kitchen areas in
shops, offices and other working environments;
–
farm houses and
by clients in
hotels, motels and
other residential type environments;
–
bed and breakfast type environments;
–
catering and similar non-retail applications.
THE MANUFACTURER DISCLAIMS ANY RESPONSIBILITY IF THE ABOVE INSTRUCTIONS ARE
NOT FOLLOWED.
IMPORTANT SAFETY INSTRUCTIONS
1
IMPORTANT SAFETY INSTRUCTIONS···························································································1
SAFETY DEFINITIONS·····················································································································3
SAFETY PRECAUTIONS···················································································································3
SPECIFICATION···································································································································5
OPERATING THE UNIT····················································································································6
INSTALLATION····································································································································7
BUILT-IN CABINET DIMENSIONS·································································································8
CONNECTING THE WATER SUPPLY································································································ 8
FILTER INSTALLATION/REPLACEMENT··························································································9
ELECTRICAL CONNECTION·············································································································10
LEVELING THE UNIT······················································································································11
REVERSING THE DOOR············································································································12-13
USING THE CONTROLS············································································································13-16
PANEL DISPLAY NOTIFICATION····································································································16
FAULT ALARM AND ERROR CODES·························································································16-17
MAINTENANCE·································································································································17
CLEANING AND MAINTAINING THE UNIT·····················································································17
CLEANING THE UNIT’S EXTERIOR·································································································17
CLEANING THE UNIT’S INTERIOR······························································································· 17
EXTENDED PERIODS OF NON-USE·······························································································18
TROUBLESHOOTING···················································································································19-20
WARRANTY········································································································································21
TABLE OF CONTENTS
2
SAFETY
SAFETY DEFINITIONS
The words DANGER, WARNING, CAUTION and NOTICE are used throughout this manual
to highlight important information. Be certain that the meanings of these alerts are known to
all who operate and install the appliance.
DANGER
Indicates a hazardous situation that, if not avoided, will result in
death or serious injury.
WARNING
Indicates a hazardous situation that, if not avoided, could result in
death or serious injury.
CAUTION
Indicates a hazardous situation that, if not avoided, could result in
minor or moderate injury.
NOTICE
Indicates a situation that can cause damage to the appliance and/
or the environment or cause the appliance to operate improperly.
MOVING PRECAUTIONS
OTHER PRECAUTIONS
• To ensure proper ventilation for the appliance, keep obstructions away from the front of the unit.
SAFETY PRECAUTIONS
POWER CORD PRECAUTIONS
• Do not use the appliance if the power cord is damaged. If the power cord is damaged, have
a qualified electrician replace the power cord.
• Never lift, carry, or drag the appliance by the power cord.
• Do not connect or disconnect the electric plug when your hands are wet.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and
pull straight out from the outlet.
• When moving the appliance, do not turn it upside-down and do not tilt it beyond a 45-degree
angle.
• Do not move the appliance without emptying it and securing the door in the closed position.
INSTALLING PRECAUTION
• Connect to a potable water supply only.
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• Keep fingers out of the “pinch point” areas. Clearance between the door and cabinet are
necessarily small. Be careful closing the door when children are in the area.
• Do not touch the evaporator with your hand when the appliance is operating.
• Do not attempt to repair or replace any part of your appliance unless this manual specifically
recommends it. Have a qualified technician perform all other service on the unit.
• Children 8 years of age and older and people with reduced physical, sensory or mental
capabilities or lack of experience and knowledge can use this appliance if they have been given
supervision or instruction concerning use of the appliance in a safe way and they understand the
hazards involved.
• Never allow children to operate, play with or crawl inside the appliance.
• Never allow children to clean and maintain the machine without supervision.
• Do not use the appliance other than for its intended purpose.
• Do not touch the condenser surfaces. They are sharp and can be easily damaged.
CLEANING AND MAINTENANCE PRECAUTIONS
• Never clean the appliance parts with flammable fluids. Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of this appliance or any other appliances. The fumes can
create a fire hazard or explosion.
• Do not use solvent-based cleaning agents or abrasives on the interior. These cleaners may
transmit taste to the ice cubes, or damage or discolor the interior.
• If the appliance will not be used for a long time, thoroughly clean it before the next use. Carefully
follow any instructions provided for cleaning or the use of sanitizing solution. Do not leave any
solution inside the appliance after cleaning.
THE MANUFACTURER DISCLAIMS ANY RESPONSIBILITY IF THE ABOVE INSTRUCTIONS ARE NOT
FOLLOWED.
4
SPECIFICATION
FEATURES TIM1502
Electrical Requirements
115V/60Hz
Maximum Amp Fuse
15 amps
Indoor/Outdoor
Indoor
IP Rating
N/A
Ambient Operating Range
50~100°F (10°C~38°C)
Water Operating Range
40~90°F (4°C~32°C)
Water Pressure Operating Range
20~80psi (0.138MPa~0.55MPa)
Water Inlet Adapter
1/4" OD compression fitting
Ice Shape
Ice Production Capacity (70℉/50℉)
60lbs (27Kg) **
Ice Storage Capacity
26lbs (12kg)
Octagon
Ice Size (L×D×H) 1-1/4" ×1-1/4"×1"
Ice Weight
about 0.81oz (23g) per cube
Ice quantity per cycle
24
Unit Dimensions (W×D×H)
[Not Including Handle]
14-7/8"×24-1/2"×33-5/ 8"
378×590×855(mm)
Net Weight
98.7lbs (44.8Kg)
* * The actual quantity of ice produced per day will vary with ambient room and water conditions.
Note: Technical data and performance information are provided for reference only and subject to
change.
5
OPERATING THE UNIT
IMPORTANT: ENSURING ICE FRESHNESS AND QUALITY
• Although the unit has been tested and cleaned at the factory, discard the first batch of ice cubes
due to long-term transit and storage.
• If you do not use the ice machine regularly, the manufacturer recommends emptying the ice bin
periodically to ensure ice freshness.
• The ice machine produces ice in layers resulting in a clear octagon. The ice may appear wet when
first produced. Ice in the bin may develop surface frost which appears when the cube in placed in
liquid.
OTHER OPERATING TIPS
• Keep the air intake and exhaust free of dust and lint to allow free air flow. With hard water,
cleaning may have to be more frequent.
• Never touch the evaporator when the unit is running.
• Keep the door closed to reduce ice melting and to promote proper ice formation. Open the door
only when taking ice from the appliance.
• Turn on the water supply tap before switching on the ice machine. Never turn the water supply
tap off when the ice machine is working.
ICE MACHINE PRODUCTION
Octagon cube ice machine TIM1502 - The ice machine will continue producing ice until the ice
in the bin reaches the level indicator. Once the ice level falls below the indicator, the machine
will automatically resume ice production.
6
INSTALLATION
BEFORE USING YOUR ICE MAKER
• Check to be sure you have all the following parts:
• 1 Ice Scoop
• 1 Water Filter, Model#: WFIM0211
• 1 Use And Care Manual
• 1 Water Line
PLUMBING AND ELECTRICAL TIPS
• A licensed plumber must install this appliance.
• This appliance must be installed with all electrical and water connections in accordance with state
and local codes.
• This unit requires a standard electrical supply properly grounded in accordance with National
Electrical Code and local codes and ordinances.
• The fuse (or circuit breaker) size should be 15 amperes for 115V.
• The manufacturer recommends that you provide a separate circuit that services only your
appliance. Use receptacles that cannot be turned off by a switch or pull chain.
• Plug the appliance into a grounded three-prong outlet. Do not remove the grounding prong, do
not use an adapter, and do not use an extension cord.
• Do not kink, pinch, or damage the power supply cord between the ice machine and wall or
cabinet.
• Before connecting the ice machine to the power source, let it stand upright for approximately 4
hours. Following this step will reduce the possibility of a malfunction in the cooling system brought
on by handling during transportation.
• Make sure to install on level surface and ensure drain line and water line are not kinked.
TIPS ON MOVING AND SETTING UP THE UNIT
• Use two or more people to move and install the appliance. Failure to do so can result in back or
other injury.
• Remove the packing materials and clean the appliance before using it.
WATER SUPPLY TIPS
• Check for leaks after connecting the water line.
• The ice machine requires a continuous water supply with a minimum pressure of 20 psi
(0.138 MPa) and a static pressure not to exceed 80 psi (0.55 MPa).
• The manufacturer recommends filtering the water. A water filter helps remove taste, odors and
particles. Using softened water may result in white, mushy cubes that stick together. Avoid using
deionized water.
• Using an RO filter may reduce the water pressure below the minimum level required for the ice
machine to operate properly.
• Ensure that the water supply hose is not pinched, kinked, or damaged during installation.
RECESSED INSTALLATION
A built-in installation will allow you to install the ice machine under a counter or in a kitchen
7
cabinet if you provide the necessary clearance space around the unit. The appliance must be
positioned to allow clearance for water, drain and electrical connections in the rear of the unit.
BUILT-IN CABINET DIMENSIONS
A built-in installation requires adequate clearance for a water line and electrical plug to
ensure proper operation. A built-in unit is designed for zero clearance at the top and each
side of the unit. The unit uses fan-forced condenser cooling, which requires air circulation
through the lower section of the unit.
To ensure proper service access and ventilation, the unit should not have the grill openings
covered. There are no additional requirements for venting at the top, side, or rear of the unit.
NOTICE
• Ensure that the air path for the grill remains unrestricted. Any
restriction of air flow through the grill will disrupt normal operation of
the unit,
resulting in damage to components, and voids warranty.
• Connect the unit to a potable water supply only.
WARNING
Electrical Shock Hazard
Always disconnect power at the source before working on the unit. Failure to
unplug the clear ice machine could result in electrical shock or personal injury.
• Do not touch the power plug when your hands are wet.
• Never unplug the unit by pulling on the cord. Grasp the plug and pull out firmly.
CONNECTING THE WATER SUPPLY
1. Turn off the main water supply. Turn on the nearest faucet long enough to drain the water line.
2. Locate a 1/2" to 3/4" vertical cold-water pipe within 9 feet of the installation site.
8
3. Install a shut-off valve to the main water supply. If the water pipe has a plain piece of copper
tubing, attach a 1/4" O.D. compression union to the tubing and remove the nut.
4. Thread the nuts of the supplied water supply hose to the tap and water inlet valve. Access to the
water inlet valve is through the opening in the rear panel. Tighten firmly by hand, then one-half turn
with a wrench.
5. Turn on the main water supply and faucet. Check for leaks in the water supply connection.
Tighten all connections.
FILTER INSTALLATION/REPLACEMENT
The filter must be installed in accordance with manufacturer's recommended procedures and
guidelines. To reduce the risk associated with property damage due to water leakage, you must read
and follow the Installation Instructions and Use & Care Manual before installation and product
operation. For replacement, contact your local dealer or place where you purchase.
NOTICE
1. The filter must be replaced every 6 months, at the rated capacity or if a
noticeable reduction in flow occurs.
2. Before installation or replacement, always connect the filter to the water
supply separately first, and then run water for at least 5 minutes to purge
the filter until the water line is clear.
3. Insert the tube to the end of the built-in quick-connectors, and always
check for leaks before fixing the filter to clips.
1. Locate the
thumb screw in the lower front of the ice machine, unscrew to take away the filter
panel. The water
tubes are being connected by a joint connector so the ice machine CAN work
without a filter.
DO NOT TURN ON THE WATER SUPPLY BEFORE THE FILTER INSTALLATION COMPLETE!
2. Take away the two clips on both ends of the joint connector, pull the tube out from
it, and then insert the tubes to the filter’s built-in 1/4" quick
connectors, until the tube
reaches the bottom (approx 1/2"). Turn on the water supply to check for leaks before fixing the filter
to clips.
9
BEWARE THE FLOW DIRECTION ARROW OF THE ICE MACHINE AND THE FILTER, MAKE SURE
THEY MATCH!
3. Put the filter panel back and tight the thumb screw firmly.
ELECTRICAL CONNECTION
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, you must properly ground this appliance. The power cord of this appliance
features a three-prong grounding plug that mates with a standard three-prong grounding wall
outlet to minimize the possibility of electric shock hazard from the appliance. Have a qualified
electrician check the wall outlet and circuit to make sure the outlet is properly grounded. It is your
responsibility and obligation to have a standard two-prong wall outlet replaced with a properly
grounded three-prong wall outlet.
Always plug the appliance into its own individual electrical outlet. The voltage rating of the outlet
must match the rating label on the appliance. This match provides the best performance and
prevents overloading the electrical circuits, which could cause a fire hazard from overheated wires.
Never unplug your appliance by pulling on the power cord. Always grip the plug firmly and pull
straight out from the outlet.
Repair or replace immediately all power cords that have become frayed or damaged. Do not use a
cord that shows cracks or abrasion damage along its length or at either end. When moving the
appliance, take care not to damage the power cord.
If the supply cord suffers damage, have the manufacturer, its service agent, or similarly qualified
persons replace the supply cord to avoid a hazard.
AVOIDING USE OF EXTENSION CORDS
Because of potential safety
hazards under certain conditions, the manufacturer strongly
recommends that you do not use an extension cord with this appliance.
DRAIN PUMP TIPS
WARNING
Electrical Shock Hazard
Be sure the floor surfaces surrounding the appliance are dry before
plugging in and removing the power cord to the outlet to prevent
electrical shock.
10
Follow these steps to test the operation of the drain pump before final installation:
1. Check the power cord and make sure it is not plugged into the outlet.
2. Place the drain hose into a suitable container that can hold at least one gallon.
3. Pour one gallon of water into the ice storage bin.
4. Plug the power cord into a properly grounded, polarized electrical outlet.
5. The drain pump should start and pump the water into the container.
6. Unplug the power cord.
LEVELING THE UNIT
CAUTION
The unit will be significantly heavier once it is operational and fully
loaded.
Place your ice maker on a level surface that is strong enough to support the ice maker when it is
fully loaded. Level your ice maker by adjusting the legs at the front of the ice maker. If necessary,
raise or lower the unit by turning the four leveling feet on the bottom.
11
This appliance is designed with a reversible door feature, allowing the door to open from either
the left or right side. It is pre-configured for left-side opening upon delivery. If you wish to
change the door opening direction, please follow the provided instructions.
CAUTION
Before operating, check the power cord and make sure it is not
plugged into the outlet.
NOTE: THE HANDLE DOES NOT NEED TO BE REMOVED TO REVERSE THE DOOR
Tools needed: Flathead screwdriver, Phillips screwdriver
REVERSING THE DOOR
The upper and
lower hinges need
to be swapped
along the diagonal.
The door need to
be rotate 180
degrees and
then re-install
12
1. With the door open, carefully remove the 4 plugs at the top and bottom of the left side of the
appliance cabinet face. Save the plugs to reinstall once the door reversal is complete.
2. Loosen, but do not remove, the outer top and bottom screws on the right-side hinges.
3. Completely remove the inner top and bottom screw on the right-side and install the 2 removed
screws about three turns into the left-side outer top and bottom screw locations where the
plugs were removed.
4. Carefully slide and lift the door off of the 2 remaining screws on the right-side. Then turn/rotate
the door 180 degrees and reposition the hinges on the 2 partially installed left-side screws.
5. Remove the outer top and bottom screws from the right-side hinges and install them in the
open inner holes in the left-side hinge location. Tighten all screws.
6. Close the door and check for good alignment with the cabinet. If needed, loosen the 4 screws
enough to slide the door a bit to fine tune the alignment, then re-tighten all 4 screws and install
the plugs into the four open holes on the right side.
USING THE CONTROLS
The control panel is located at the top of the cabinet and includes a display window, 4 buttons and 8
indicators.
UP DOWN
POWER
CLEAN
Fast Ice Making
Ice Making
Screen Lock Maintenance
Cleaning
DISPLAY WINDOW
Lack Water Showroom
Timed Start
13
FUNCTION OPERATING
Turn ON
Press POWER to turn
ON
the unit
The unit will automatically start making ice and display
ICE
on ice making, HAE on ice harvesting, Bf on ice full,
and FUO
on Ice making recovery countdown. The
Ice
making indicator will light up during the ice making
cycle.
Turn OFF
Press POWER to turn OFF the unit.
The unit will standby and display
OFF
. If ice making has
already started, the unit will complete the current
cycle before entering standby mode.
Press and hold POWER for 3 seconds to immediately turn
OFF the unit.
*If the unit is producing ice, it may leave a batch of
incomplete ice cubes in the bin.
Adjust the ice
cube size
Press and hold the UP or DOWN button for at least 3
seconds to enter the ICE SIZE ADJUSTING mode. Use
the UP or DOWN button to change the settings.
The window will display
1
to
6
(min to max).
3
is the
default ice size. The setting will be saved after 7
seconds.
Fast Ice Making
Timed Ice making
Press and hold both the UP and DOWN buttons for more
than 3 seconds to toggle Fast Ice Making ON/OFF.
The fast ice making indicator will illuminate, indicating
that the ice making cycle is now shorter.
Press and hold the POWER and CLEAN buttons for at
least 3 seconds while in Standby mode to toggle Timed
Ice Making ON or OFF. When entering the timer setting,
press UP or DOWN to select a duration from1 to12
hours for the ice making cycle. This setting will auto save
after 10 seconds, then the window display will show the
countdown in hours while the timed ice making indicator
lights up.
*Pressing POWER will bypass the countdown and
immediately initiate the ice-making process.
14
FUNCTION OPERATING
Cleaning
Press and hold the CLEAN button for more than 3 seconds
to turn ON/OFF the CLEANING function.
Upon starting, the display will show
CLE
and the clean
indicator will illuminate.,The cleaning cycle will operate for
30 minutes before returning to standby mode.
*This function can only start on standby mode.
Sabbath
Press and hold both the UP and CLEAN buttons for more
than 6 seconds to turn ON/OFF the SABBATH mode.
In SABBATH mode, the display, interior light, and all
audible sounds will be disabled.
Showroom
Screen Lock
Press and hold both the POWER and CLEAN buttons for
more than 6 seconds to toggle ON/OFF the screen lock.
The Screen lock indicator will illuminate and the screen
will be locked.
Filter Reset
Press and hold both the UP and POWER buttons for more
than 6 seconds to reset the water filter life counter.
The display will flash
F11
and reset the filter timer.
*This function can only be activated in standby mode. Use it
only after replacing the water filter.
Press and hold both the DOWN and POWER buttons to
display the firmware version (A5). Holding for more than 6
seconds will reset all settings to their default values.
*The firmware version is subject to change.
EXPECTING NORMAL SOUNDS
Your new ice machine may produce unfamiliar sounds during operation. Hard surfaces such as
floors and walls may amplify the sounds, making them appear louder than they actually are. The
following outlines the types of sounds you may hear from the ice machine and their sources.
These sounds are normal part of regular operation.
• A pulsating or high-pitched sound from the high-efficiency compressor.
• A splashing sound from water running from the evaporator to the water reservoir.
Firmware Version
&
System Recovery
Press and hold both the DOWN and CLEAN buttons for
more than 6 seconds during standby mode to toggle ON/
OFF the SHOWROOM mode.
The SHOWROOM indicator will light up.
*This mode is intended for dealer display purposes. Only
the light and display panel will function, while all alarms
will be
disabled except for the door open alarm.
15
• A gurgling sound may occur at the end of each cycle, caused by refrigerant flow within the ice
machine.
• Rattling noises may result from the flow of refrigerant, the water line, or from items stored on
top of the machine causing vibrations.
• You may hear the sound of the condenser fan forcing air over the condenser.
• During the harvest cycle, you may hear the sound of ice cubes falling into the ice bin.
PANEL DISPLAY NOTIFICATION
The following notifications will trigger an alarm (except for the "Ice Full Stop" notification).
Self-Diagnosis Pass
888
Only displays at the start of the operating process.
Filling Water
FIL
Ice Full Stop
BF
If the ice storage bin is full, the unit will automatically
stop.
Remove the ice and the unit will start making ice after 3
minutes.
Door Ajar Alarm
dr
If the door is not closed completely for 5 minutes, the
panel will flash dr with alarm sounds. All alerts will be
cleared when the door is closed or when any button is
pressed.
Clean Reminder
CLE
After approximately 6 months of operation without
running the CLEANING program, the panel will flash
CLE as a
reminder.
Run the CLEANING cycle to clear the alarm.
Filter Replace
Reminder
FIT
After approximately 6 months of operation, the panel
will flash FIT as a
reminder. Replace the filter and
reset the filter timer to clear the alarm.
DEALING WITH POWER FAILURE
Most power outages are resolved within a few hours and typically do not affect the ice machine's
temperature, provided the door remains closed as much as possible. If the power outage is
expected to last longer, follow the appropriate procedure to disconnect the appliance.
Note: During operation, only the evaporator is cooled to produce ice. In the event of a power
outage, the ice-making process will be interrupted, but the ice stored in the bin will melt
gradually as usual.
FAULT ALARM AND ERROR CODES
When an error is detected, the unit will trigger an alarm, the ALARM indicator will flash, and the
corresponding error code below will be displayed. Please provide the displayed error codes when
contacting customer service.
16
16
FAULT ALARM
ERROR CODES
Evaporator temperature sensor failure
E1
Condenser temperature sensor failure
E2
ICE FULL temperature sensor failure
E3
Long harvest alarm
E4
Low water alarm
E5
Drain pump failure
PUE
High ambient temperature
HIG
The machine wil continue operating when an E1 or E2 error occurs, with the RUN indicator
flashing. For all other errors, the machine will stop functioning completely.
Refer to the "TROUBLESHOOTING" section for simple self-diagnosis steps to help resolve certain
error codes.
MAINTENANCE
CLEANING AND MAINTAINING THE UNIT
Regular cleaning and proper maintenance are essential to maintain efficiency, optimal
performance, and extent the lifespan of the machine. The maintenance intervals listed in this
manual are based on normal conditions. You may want to shorten the intervals if you have pets or
other special considerations.
• Periodically vacuum dust and dirt from the condenser, which is located behind the grill at the
bottom front of the unit.
• Regularly inspect plumbing connections to ensure that there are no leaks.
• Disconnect the water supply hose if the ice machine will not be used for a long period of time.
• Only store ice in the ice storage bin. Storing items like wine or beer bottles is unsanitary.
CLEANING THE UNIT’S EXTERIOR
Clean the door and cabinet using a mild detergent and warm-water solution, such as 1oz. (28g) of
dishwashing liquid mixed with 2 gallons of warm water. Do not use solvent-based or abrasive
cleaners. Use a soft sponge and rinse the unit with clean water. Wipe the unit down with a
soft, clean towel to prevent water spots.
For stainless steel surfaces, use a mild-detergent, warm water, and a damp cloth. Do not use
abrasive cleaning agents.
CLEANING THE UNIT’S INTERIOR
When necessary, defrost and thoroughly clean the inside of the unit with mild soap and
water. Do not use electrical heating devices or sharp or pointed tools when defrosting the unit.
When defrosting or leaving the unit turned off, leave the door open. Leaving the door
open allows air to circulate and dry the interior of the cabinet, reducing the risk of
mildew and preventing damage to the mold mechanism components.
17
EXTENDED PERIODS OF NON-USE
WARNING
Electrical Shock Hazard
Always disconnect power at the source before working on the unit.
Note: Do not winterize this unit with ANY type of anti-freeze; damage to the mold coating will
occur, invalidating product’s Limited Warranty and creating a potential health hazard.
1. Turn off the water at the main water source.
2. Disconnect the water supply line from the water inlet of the ice machine.
3. Turn off the electric supply at the main power source. Remove the power cord from the
electrical outlet.
4. Remove any remaining ice from the storage bin.
5. Press and hold the CLEAN button for 3 seconds to run the CLEAN cycle and drain all water
from the water trough. Once the cycle is complete, turn off the unit.
6. Leave the door open to allow for air circulation to prevent mold and mildew.
7. Leave the water supply line disconnected and the power cord unplugged until ready to use.
NOTICE: Never pull on the power cord to unplug the appliance form the electrical outlet.
Firmly grasp the power cord plug and pull it straight out.
RECOMMISSIONING THE UNIT
1. Connect the water supply lines, turn on the water, check for leaks, and then restore
power
to the unit.
2. Once water has filled the trough, ice making cycles will commence.
STARTING UP THE UNIT
1. Replace the filter, turn on the water, check for leaks, and then turn on power.
2. Turn on the unit by pressing the power button.
3. The water inlet valve will turn on immediately to supply water to the unit. The water
pump and compressor will turn on later (approximately 5 minutes) to initiate the ice
making
cycle. If the machine was shut-off while in the ice-harvesting cycle, make sure
the ice is harvested before starting up the unit.
4. The first harvest of ice should occur within 60 minutes of start-up.
5. Once the unit purges air from the lines, it will proceed with normal ice harvesting and
refilling cycles approximately every 40 minutes or less, under typical operating conditions.
18
TROUBLESHOOTING
Before Calling for Service:
If the unit appears to be malfunctioning, read through the “OPERATING THE UNIT” section of this
manual first. If the issue persists, check the Troubleshooting Guide below. Some of the problems
mentioned in the Troubleshooting Guide can be easily solved without a service call.
PROBLEM POSSIBLE CAUSES SOLUTIONS
• The machine won't
operate.
• The ice machine is unplugged.
• The ice machine power switch is
OFF.
• The ice storage bin is full of ice.
• Plug the ice machine in.
• Verify that the control unit is
properly programmed.
• Remove some of the ice.
• The compressor is
operating abnormally
and producing a
buzzing noise.
• The voltage is lower than
recommended.
• The water supply tap is turned off.
• The water supply pipe is not
properly connected.
• The water filter is not installed or
not installed correctly.
• Water inlet valve malfunction.
• Stop the ice machine and do
not restart until the voltage is
normal.
• Turn on the water supply tap.
• Reconnect the water supply
pipe.
• Check that the water filter is
installed correctly.
• Contact Service.
• Machine makes
ice, but at a very
slow rate.(possible
error codes HIG).
• The condenser may be dirty.
• The air flow to the ice machine
may be obstructed.
• The ambient temperature and
water temperature are high, or the
unit is positioned near a heat
source.
• Clean the condenser.
• Check the installation to
ensure the air flow to the ice
maker is not blocked.
• Check the installation to
ensure the ambient temperature
is in the proper range.
• Water is leaking
out of the unit.
(Possible error
codes: E4/E5)
• A few water droplets are on the
door.
• The water supply connection is
leaking.
• Incorrect filter installation.
• Ice cubes are
partially formed and
appear white at the
bottom. (Possible
error codes: E4/E5)
• There is not enough water in the
water bin.
• Under certain conditions,
humidity may condense on the
door. To reduce condensation,
consider relocating the unit or
minimizing the frequency of
door openings.
• Tighten water supply hose-
fitting
• Check that the water filter is
installed correctly.
• The water does not
flow into the
machine after
startup. (Possible
error codes: E4/E5)
• Check if the water supply
pressure is below 20 psi.
• Check the water supply. It
may be restricted.
• Check for a water leak at the
water trough.
19
PROBLEM POSSIBLE CAUSES SOLUTIONS
• Noise during
operation.
• The feet are not leveled.
• Certain sounds are normal.
• The ice made is too
large and has pieces
sticking together.
• The water temperature in the
storage tray or the ambient
temperature is too low.
• Level the feet. See “LEVELING
THE UNIT”.
• See “EXPECTING NORMAL
SOUNDS".
• Ice-making
conditions are
correct, but no ice is
being produced.
• The refrigerant leaks and/or
the sealed system is blocked.
• Water pressure is not properly
set.
• Contact Service.
• The recommended water
pressure is 58 psi. Pressures must
not fall below 20 psi and static
pressure must not exceed 80 psi.
• The ice machine
stops unexpectedly
during the ice-
making process.
• The electricity is off.
• The room temperature is out of
the stated range.
• Reconnect the power supply line.
• Disconnect the power and allow
the ice machine to remain off until
the temperature returns to the
specified range.
• The body of the ice
machine is electrified.
• The grounding line is not properly
connected to the socket.
• Use the correct plug and outlet.
• Mineral scale
accumulates rapidly
inside the machine.
• The calcium level in the water is
too high.
• Install a water softener at the
water inlet valve to reduce
mineral buildup.
• Stop the machine and reset the
ice-making cycle.
• Restart the machine after
turning it off.
20
WARRANTY
Warranty & Service
This product has been manufactured by Thor International, 4651 E Airport Dr, Ontario, CA 91761
For Customer Service, please call (877) 288 - 8099
For the most up to date warranty and service policy, please refer to our website
WWW.THORKITCHEN.COM/WARRANTY-REGISTRATION
For in-warranty service requests, please visit our website at
WWW.THORKITCHEN.COM/SERVICE
Please Note: You must provide proof of purchase or installation date for any in-warranty service
requests
21
WARRANTY REGISTRATION
Scan theQR code or visit
thorkitchen.com/warranty
Input your product info
and select register
You’re done.
Let’s get cookin’.
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