ZKTeco SC02-I565/75/86A User Manual

Product Name and Model Number User Manual

Thank you for choosing our product. Please read the instructions

carefully before operation. Follow these instructions to ensure that the

product is functioning properly. The images shown in this manual are for

illustrative purposes only.

For further details, please visit our Company’s website

www.zkteco.com.

User Manual

SC02-I565/75/86A

Date: February 2025

Doc Version: 1.0

English

SC02-I565/75/86A User Manual

Without the prior written consent of ZKTeco, no portion of this manual can be

copied or forwarded in any way or form. All parts of this manual belong to

ZKTeco and its subsidiaries (hereinafter the "Company" or "ZKTeco").

Trademark

is a registered trademark of ZKTeco. Other trademarks involved in

this manual are owned by their respective owners.

Disclaimer

This manual contains information on the operation and maintenance of the

ZKTeco equipment. The copyright in all the documents, drawings, etc. in relation

to the ZKTeco supplied equipment vests in and is the property of ZKTeco. The

contents hereof should not be used or shared by the receiver with any third party

without express written permission of ZKTeco.

The contents of this manual must be read as a whole before starting the

operation and maintenance of the supplied equipment. If any of the content(s) of

the manual seems unclear or incomplete, please contact ZKTeco before starting

the operation and maintenance of the said equipment.

It is an essential pre-requisite for the satisfactory operation and maintenance that

the operating and maintenance personnel are fully familiar with the design and

that the said personnel have received thorough training in operating and

maintaining the machine/unit/equipment. It is further essential for the safe

operation of the machine/unit/equipment that personnel has read, understood

and followed the safety instructions contained in the manual.

In case of any conflict between terms and conditions of this manual and the

contract specifications, drawings, instruction sheets or any other contract-related

documents, the contract conditions/documents shall prevail. The contract

specific conditions/documents shall apply in priority.

ZKTeco offers no warranty, guarantee or representation regarding the

SC02-I565/75/86A User Manual

completeness of any information contained in this manual or any of the

amendments made thereto. ZKTeco does not extend the warranty of any kind,

including, without limitation, any warranty of design, merchantability or fitness

for a particular purpose.

ZKTeco does not assume responsibility for any errors or omissions in the

information or documents which are referenced by or linked to this manual. The

entire risk as to the results and performance obtained from using the information

is assumed by the user.

ZKTeco in no event shall be liable to the user or any third party for any incidental,

consequential, indirect, special, or exemplary damages, including, without

limitation, loss of business, loss of profits, business interruption, loss of business

information or any pecuniary loss, arising out of, in connection with, or relating

to the use of the information contained in or referenced by this manual, even if

ZKTeco has been advised of the possibility of such damages.

This manual and the information contained therein may include technical, other

inaccuracies or typographical errors. ZKTeco periodically changes the

information herein which will be incorporated into new additions/amendments

to the manual. ZKTeco reserves the right to add, delete, amend or modify the

information contained in the manual from time to time in the form of circulars,

letters, notes, etc. for better operation and safety of the machine/unit/equipment.

The said additions or amendments are meant for improvement /better

operations of the machine/unit/equipment and such amendments shall not give

any right to claim any compensation or damages under any circumstances.

ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment

malfunctions due to any non-compliance of the instructions contained in this

manual (ii) in case of operation of the machine/unit/equipment beyond the rate

limits (iii) in case of operation of the machine and equipment in conditions

different from the prescribed conditions of the manual.

The product will be updated from time to time without prior notice. The latest

operation procedures and relevant documents are available on

http://www.zkteco.com.

SC02-I565/75/86A User Manual

If there is any issue related to the product, please contact us.

ZKTeco Headquarters

Address ZKTeco Industrial Park, No. 32, Industrial Road,

Tangxia Town, Dongguan, China.

Phone +86 769 - 82109991

Fax +86 755 - 89602394

For business related queries, please write to us at: sales@zkteco.com.

To know more about our global branches, visit www.zkteco.com.

SC02-I565/75/86A User Manual

About the Company

ZKTeco is one of the world’s largest manufacturer of RFID and Biometric

(Fingerprint, Facial, Finger-vein) readers. Product offerings include Access Control

readers and panels, Near & Far-range Facial Recognition Cameras, Elevator/Floor

access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and

Consumer products including battery-operated fingerprint and face-reader door

locks. Our security solutions are multi-lingual and localized in over 18 different

languages. At the ZKTeco state-of-the-art 700,000 square foot ISO9001-certified

manufacturing facility, we control manufacturing, product design, component

assembly, and logistics/shipping, all under one roof.

The founders of ZKTeco have been determined for independent research and

development of biometric verification procedures and the productization of

biometric verification SDK, which was initially widely applied in PC security and

identity authentication fields. With the continuous enhancement of the

development and plenty of market applications, the team has gradually

constructed an identity authentication ecosystem and smart security ecosystem,

which are based on biometric verification techniques. With years of experience in

the industrialization of biometric verifications, ZKTeco was officially established

in 2007 and now has been one of the globally leading enterprises in the

biometric verification industry owning various patents and being selected as the

National High-tech Enterprise for 6 consecutive years. Its products are protected

by intellectual property rights.

About the Manual

This manual introduces the operations of SC02-I565/75/86A.

All figures displayed are for illustration purposes only. Figures in this manual may

not be exactly consistent with the actual products.

SC02-I565/75/86A User Manual

Document Conventions

Conventions used in this manual are listed below:

GUI Conventions

For Software

Convention Description

Bold font Used to identify software interface names e.g. OK, Confirm, Cancel.

Multi-level menus are separated by these brackets. For example, File >

Create > Folder.

For Device

Convention Description

< >

Button or key names for devices. For example, press <OK>.

[ ]

Window names, menu items, data table, and field names are inside

square brackets. For example, pop up the [New User] window.

Multi-level menus are separated by forwarding slashes. For example,

[File/Create/Folder].

Symbols

Convention Description

This represents a note that needs to pay more attention to.

The general information which helps in performing the operations

faster.

The information which is significant.

Care taken to avoid danger or mistakes.

The statement or event that warns of something or that serves as a

cautionary example.

SC02-I565/75/86A User Manual

TABLE OF CONTENTS

SAFETY WARNING ........................................................................................ 7

1 CONTROL PANEL .................................................................................. 9

Prepare to Install ..................................................................................................... 9 1.1

Terminal lnterface (Rear Port) .......................................................................... 10 1.2

Terminal lnterface (Bottom Port) .................................................................... 11 1.3

CONNECTION AND SETTING ............................................................. 12

External Computer and Touch Connection ................................................ 12 2.1

Audio and Video Equipment ............................................................................ 13 2.2

LAN Connection .................................................................................................... 13 2.3

USB Connection ..................................................................................................... 14 2.4

AUDIO OUT Connection ..................................................................................... 14 2.5

SIMPLE TROUBLESHOOTING ............................................................. 14

Machine Fails to Work Normally ...................................................................... 14 3.1

PC Mode ................................................................................................................... 15 3.2

Touch Function ...................................................................................................... 15 3.3

Video Function Can't Work Normally ............................................................ 16 3.4

Audio Function Can't Work Normally ............................................................ 16 3.5

MAINTENANCE ................................................................................... 17

SC02-I565/75/86A User Manual

Safety Warning

Before operating, please read this manual thoroughly, and keep it for future

reference.

Image shown in this manual is indicative only. There may be differences between

the pictures and the actual product, please prevail in kind.

 Placement

DO NOT put heavy objects on top of the unit.

DO NOT put the unit near appliances that generate magnetic fields.

DO NOT expose the unit to direct sunlight and other sources of heat.

DO NOT place the unit on an unstable cart, stand, tripod, bracket, table, or

shelf.

DO NOT put any liquid near or on the unit, make sure do not spill any liquid

inside the unit.

 Power Supply

Please keep power cable from physical or mechanical damage.

Please check and ensure AC source is connected with the ground.

This power cable comes with the device exclusively for this device only.

Please unplug power supply when the weather is thunder-storm or lightning.

Check that the unit's operating voltage is identical with your local power supply.

Please use the original power cable from the accessory bag, don't modify or

lengthen it.

Please unplug power supply, when there is nobody home or the unit will be in

idle for a long time.

 LED Screen

Unplug the power cable before cleaning.

Clean the screen with a soft, dustless and dry cloth.

For deep clean, please contact an authorized service center.

Never use water or the spray type detergent to clean the unit.

Never use any other hard or sharp object to replace the touch pen.

SC02-I565/75/86A User Manual

Better for the panel lifetime and the display performance, do not display high

brightness image for long time.

 Temperature

Normal operating temperature is 0℃~40℃.

DO NOT place the unit near or over a radiator or a heater.

If your unit is suddenly moved from a cold to a warm place, please unplug the

power cable and do not turn it on at least 2hours, making sure the moisture

inside the unit is all evaporated.

 Humidity

DO NOT expose the unit in rain, or place in high humidity area.

Please make sure indoor environment is dry and cool. Normal operating

humidity is 10%~90%RH.

 Ventilation

Please put the unit in a well-ventilated place, so the heating can be released

easily.

Ensure that the unit has enough space for ventilation. Space requirement: left,

right and back>10cm, top>20cm.

 Earphone

Before using earphone, please turn down the volume in advance.

Using the earphone to listen loud sound for a long time might affect the hearing.

 Standby

It will enter standby mode but not turn off the unit after press the standby key.

 Battery

Please make sure the battery gets proper disposal or recycle after using.

Please keep the battery away from kids and don't throw the battery into fire.

 Notes for Cleaning

There are vents on back cover, please do not use any liquid or spray directly

during cleaning.

SC02-I565/75/86A User Manual

 Power Switch Status Signs

"I" means power on, “O" means power off.

 Notes for Maintenance

This machine can only be maintained by certified engineer.

1 Control Panel

Prepare to Install 1.1

SC02-I565/75/86A User Manual

Number Ports

1 Stylus Slot

2 NFC

3 ON and OFF Switch

4 Remote Control Receiver

5 Light Sensor

6 Type C

7 HDMI

8 Touch

9 USB3.0

10 Speaker

11 Camera

12 Microphone

Terminal lnterface (Rear Port) 1.2

No. Ports Function Description

1 AUDIO IN Audio signal input.

USB TYPE-C OUT

Support charging,

reverse touch control data

transmission,

extension for audio and video

input interface, etc.

3 AUDIO OUT Audio output to the external speaker.

SC02-I565/75/86A User Manual

4 USB3.0

Connect USB devices, such as mobile hard disk, U

disk, USB keyboard and mouse, etc.

HDMI OUT

High-definition multimedia output interface,

through the HDM cable can be exported to other

devices such as image and sound signals to

playback.

6 TOUCH Touch signal output to the external computer.

7 HDMI1

High-definition multimedia interface signal input,

connect to devices with HDMI output interface

(personal computer with HDMI output, set-top

box, or another video device).

8 HDMl2

9 HDMI3

USB TYPE-C IN

Support charging, reverse touch control data

transmission,

extension for audio and video

output interface, etc.

(Please charge those

external devices with same or less rated charging

power with the port. Do not attempt to charge

laptops that require higher charging power than

the rated power of the USB Type-C port.

Terminal lnterface (Bottom Port) 1.3

No. Ports Function Description

1 USB 2.0

USB2.0, connect USB devices such as mobile hard

disk, U disk, USB keyboard and mouse, USB drives,

etc.

SC02-I565/75/86A User Manual

2 TOUCH2 Touch signal output to the external computer.

3 RS232

Serial interface, used for mutual transfer of data

between devices.

4 DP IN

Video sources to devices such as monitors, and

also supports audio, USB and other forms of data.

5 LAN Connect to RJ45 terminal.

6 SPDIF Carry multichannel sound via optical signals.

2 Connection and Setting

For the safety of you and the machine, please do not connect any power

plug before connection.

External Computer and Touch Connection 2.1

(1) Use VGA cable to connect to VGA output port of external computer, and

meanwhile use headphone audio cable to connect to external computer audio

output interface.

(Or use HD cable to connect to HD output port of external computer).

SC02-I565/75/86A User Manual

(2) After cable connection, plug in power cord, and switch power on.

(3) Start external computer.

(4) Press Key, and the equipment is power on.

(5) Switch the input source to the VGA/HD channel in the main menu.

NOTE:

External computer input, equipment's best resolution is 3840*2160.

Recommended computer configuration:

1GBAvailable Hard Drive

2.0GHz Processor, 1GB Memory

More than 256 color display cards

VGA OUT/HD OUT, Audio-OUT, USB Interface

Support Resolution

800×600, 1024×768, 1920×1080, 3840×2160

Audio and Video Equipment 2.2

(1) Use HD cable to connect audio and video equipment with HD output.

(2) After cable connection, plug in power cord, and switch power on.

(3) Press to turn equipment on.

(4) Switch the input source to the HD channel in the main menu.

LAN Connection 2.3

SC02-I565/75/86A User Manual

USB Connection 2.4

AUDIO OUT Connection 2.5

3 Simple Troubleshooting

Machine Fails to Work Normally 3.1

Remote control

failure

Check whether there are other objects between remote

control and equipment control receiving window, thus

leading to failure of remote.

Check whether the battery electrode in the remote

control is correct.

Check whether remote control needs to replace battery.

Machine

automatically shut

down

Whether set sleep or not.

Check whether there is sudden power outage.

SC02-I565/75/86A User Manual

The system will automatically shut down if the interactive

intelligent panel's external channel loses signal.

PC Mode 3.2

Signal out of range

Check whether display is set correctly.

Check whether resolution is the best resolution.

Adjust line and field synchronization in menu.

Background has

vertical lines or

streaks

Select automatic correction in menu.

Adjust clock and phase position in menu.

lmage lack of color,

color is incorrect

Check whether VGA is not well connected or has quality

problem.

Adjust chromatic and brightness or contrast in menu.

Display format that

is not supported

Select automatic correction in menu.

Adjust clock and phase position in menu.

Touch Function 3.3

Touch function

invalid

Check whether the size of article touched is comparable

with finger.

Touch positioning

not correct

Check whether touch pen is facing the screen.

SC02-I565/75/86A User Manual

Video Function Can't Work Normally 3.4

No picture and no

sound

Check whether the machine is started state.

Check whether signal wire is well plugged, whether INPUT

is corresponding to it.

If in internal computer mode,

check whether internal

computer is started.

With horizontal or

vertical stripes or

mage dithering

Check whether signal wire is well connected.

Check whether other electronic

equipment or power

tools are placed around the machine.

No color, color is

weak, or image

is weak

Adjust chromatic and brightness or contrast in menu.

Check whether signal wire is well connected.

Audio Function Can't Work Normally 3.5

With image but

without sound

Check whether mute button is pressed for mute.

Press VOL+/-to adjust volume.

Check whether audio line is connected correctly.

Only one speaker

has sound

Adjust sound balance in menu.

Check whether computer sound control panel only sets

up one sound channel.

Check whether audio line is connected correctly.

SC02-I565/75/86A User Manual

HD output without

sound

Check whether connect external device.

4 Maintenance

Proper maintenance can avoid many early faults and regular careful cleaning can

make machine brand new.

Please unplug power plug before cleaning and maintenance, to prevent electric

shock.

 Clean Screen

Please mix and stir even a little fabric softener or tableware detergent with

alcohol.

Please use a soft cloth to be completely soaked in the mixture.

Please take out cloth and twist to half dry state to wipe machine screen.

Repeat for several times, pay attention not to squeeze water flow into machine

when wiping machine.

 Clean Face Frame

Please use dry, soft, lint-free cloth to wipe front frame.

 No Use of Machine for A Long Time

In case of no use of machine for a long time, such as holiday, please make sure to

unplug the plug to prevent any possible dangers caused by power supply ripple

from lightning.

ZKTeco Industrial Park, No. 32, Industrial Road,

Tangxia Town, Dongguan, China.

Phone : +86 769 - 82109991

Fax : +86 755 - 89602394

ZKTeco SC02-I565/75/86A

Product's Documents

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Specifications

ZKTeco SC02-I565/75/86A Questions and Answers