24 I/O STEREO AUDIO MATRIX
WITH AUDIO EXTENSION
AC-MAX-24 User Manual
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CONTENTS
Contents ............................................................................................................................................................................................................ 2
Important Safety Instructions ................................................................................................................................................................... 4
Introduction ..................................................................................................................................................................................................... 6
Compatible Devices .................................................................................................................................................................................. 6
AC-AEX-KIT ............................................................................................................................................................................................. 6
Product Overview .......................................................................................................................................................................................... 7
Box Contents ............................................................................................................................................................................................... 7
Technical Specifications .......................................................................................................................................................................... 7
Front and Rear Panel Overview ........................................................................................................................................................... 8
Installation ...................................................................................................................................................................................................... 10
Rack Mounts ............................................................................................................................................................................................. 10
Mounting Feet Assembly ..................................................................................................................................................................... 10
Grounding Cable ..................................................................................................................................................................................... 10
Wiring and Connections ........................................................................................................................................................................... 11
Audio Connections ................................................................................................................................................................................. 11
RS-232 Control ......................................................................................................................................................................................... 12
LAN Wiring ................................................................................................................................................................................................ 12
Initial Setup .................................................................................................................................................................................................... 13
Connecting the Devices ........................................................................................................................................................................ 13
Locating the IP Address ........................................................................................................................................................................ 14
Accessing the Web UI ............................................................................................................................................................................ 14
OTA Cloud Services ........................................................................................................................................................................... 14
Navigating the Web UI .............................................................................................................................................................................. 17
Matrix ........................................................................................................................................................................................................... 18
Matrix Switching ................................................................................................................................................................................. 18
I/O Config ................................................................................................................................................................................................... 19
Stereo Audio Input Settings ........................................................................................................................................................... 19
Stereo Audio Output Settings ....................................................................................................................................................... 19
Audio Configuration .......................................................................................................................................................................... 20
Equalizer ................................................................................................................................................................................................. 21
Trigger Output Settings ................................................................................................................................................................... 23
System ......................................................................................................................................................................................................... 25
IP Settings .............................................................................................................................................................................................. 25
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IP Control ............................................................................................................................................................................................... 26
Admin Web Interface ........................................................................................................................................................................ 26
User Web Interface ............................................................................................................................................................................ 27
Hardware ................................................................................................................................................................................................ 27
Cloud Services ...................................................................................................................................................................................... 28
Console ....................................................................................................................................................................................................... 30
Command List ...................................................................................................................................................................................... 31
Troubleshooting ........................................................................................................................................................................................... 35
Maintenance .................................................................................................................................................................................................. 35
Damage Requiring Service ....................................................................................................................................................................... 36
Support ............................................................................................................................................................................................................ 36
Warranty .......................................................................................................................................................................................................... 36
The Basics ................................................................................................................................................................................................... 36
Coverage Details ...................................................................................................................................................................................... 37
Red Tape ..................................................................................................................................................................................................... 37
Obtaining an RMA .................................................................................................................................................................................. 37
Shipping ...................................................................................................................................................................................................... 37
Limitation on Liability ............................................................................................................................................................................ 38
Exclusive Remedy .................................................................................................................................................................................... 38
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IMPORTANT SAFETY INSTRUCTIONS
Before installing, configuring, and operating the devices and other vendor equipment, AVPro Edge
recommends that each dealer, integrator, installer, and all other necessary personnel access and read all the
required technical documentation, which can be located by visiting AVProEdge.com.
Read and understand all safety instructions, cautions, and warnings in this document and the labels on the
equipment.
Safety Classifications in this Document
NOTE:
Provides special information for installing, configuring, and operating the devices.
TIP:
Provides suggestions and considerations for installing, configuring, and
operating the devices.
IMPORTANT:
Provides special information that is critical for installing, configuring, and
operating the equipment.
CAUTION:
Provides special information for avoiding situations that may cause damage to
the devices.
WARNING:
Provides special information for avoiding situations that may cause physical
danger to the installer, end user, etc.
Electrical
Shock Prevention
ELECTRIC SHOCK:
The source power poses an electrical shock hazard that can potentially cause serious injury to installers and end
users.
ELECTRICAL DISCONNECT:
The source power outlet and power supply input power sockets should be easily accessible to disconnect power in
the event of an electrical hazard or malfunction.
Weight Injury Prevention
WEIGHT INJURY:
Installing some of the MXNet devices requires two installers to ensure safe handling during installation. Failure to
use two installers may result in injury.
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Safety Statements
Follow all of the safety instructions listed below and apply them accordingly. Additional safety information will
be included where applicable.
1. Read and keep these instructions.
2. Heed and follow all warnings.
3. Do not use these devices near water.
4. Clean only with a dry cloth.
5. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
6. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus that
produce heat.
7. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two
blades with one wider than the other. A grounding-type plug has two blades and a third grounding
prong. The wide blade or third prong are provided for your safety. If the provided plug does not fit
into your outlet, consult an electrician for replacement of the obsolete outlet.
8. Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the devices.
9. Only use attachments and accessories specified by the manufacturer.
10. Unplug these devices during lightning storms or when unused for long periods of time.
11. To reduce the risk of electrical shock or damage to these devices, never handle or touch the devices
and power cord if your hands are wet or damp. Do not expose these devices to rain or moisture.
12. Refer all servicing to qualified service personnel. Servicing is required when the devices have been
damaged in any way, such as the power cord or plug is damaged, liquid has been spilled, objects
have fallen into the devices, the devices have been exposed to rain or moisture, do not operate
normally, or have been dropped.
13. The devices and their accessories should never be exposed to open flames or excessive heat.
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INTRODUCTION
The AC-MAX-24 is a 24 I/O 2U rack-mountable audio matrix featuring dual RCA, TOSLINK, and Digital Coaxial
ports, as well as 4 AEX inputs and 4 AEX outputs, allowing users to return audio from decentralized sources
(such as a vinyl player) or extend audio out to a remote zone (such as a guest house or room with a local
soundbar).
The diagram below shows the basic application of the AC-MAX-24. The audio path can either come from the
audio sources directly or from remote audio sources via the AC-AEX-KIT as shown below.
Compatible Devices
AC-AEX-KIT
The AVPro Edge AC-AEX-KIT is a pair of PoC (Power over Cable) powered transmitter (AC-AEX-T) and
receiver (AC-AEX-R) modules that extend 2-channel analog and digital audio signals over standard
category cable via AVPro Edge’s exclusive AEX technology. The AC-AEX-KIT is ideal for sending and
receiving audio signals to/from decentralized devices to/from a centrally located audio distribution
system such as the AC-MAX-24.
AC-MAX-24
AC-AEX-T
AC-AEX-R
(
sold separately
)
IMPORTANT:
Each AEX port on the AC-MAX-24 must be paired with an AC-AEX-T or AC-AEX-R for complete operation.
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PRODUCT OVERVIEW
Box Contents
(1x) AC-MAX-24 Stereo Audio Matrix
(2x) 2U Rack Mounting Brackets (pre-attached)
(1x) 3-Pin Terminal Block Connector
(4x) Mounting Feet
(4x) Mounting Feet Screws
(1x) Ground Wire
(1x) AC Power Cord
Technical Specifications
Audio
Frequency Response
20-20 kHz
Analog Input Voltage
1.63 VRMS, 4.6 Vp-p
Analog Output Voltage
1.63 VRMS, 4.6 Vp-p
Digital
2 Channel PCM
Supported Sample Rates (kHz)
32, 44.1, 48, 88.2, 96, 176, 192
Latency
≤60 milliseconds
Mute
Available on all outputs
Audio Inputs
AEX Audio
4
RCA
16
Digital TOSLINK
4
Digital Coaxial
4
Audio Outputs
AEX Audio
4
RCA
20
Control
Interfaces
RS-232, IP/LAN
Drivers
C4, RTI, ELAN, URC (for more - see Drivers Page)
Additional Connections
In-System Programming
USB Type C
12V DC Trigger Output
4
Power
Total Power Consumption
50 Watts Maximum
AC Power
100-240 VAC
Dimensions
Height x Width x Depth
(Standalone Unit)
Millimeters: 88 x 440 x 234.95
Inches: 3.5 x 17.5 x 9.25
Height x Width x Depth
(Packaged Unit)
Millimeters: 172 x 578 x 375
Inches: 6.75 x 22.75 x 15
Weight
(Standalone Unit)
8.7 lbs (3.95 kg)
Weight
(Packaged Unit)
11.9 lbs (5.4 kg)
Rack Space
2U
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*Specifications are subject to change without notice. Mass and dimensions are approximate.
Front and Rear Panel Overview
Front Panel
Rear Panel
1
AEX INPUTS
(
1-4
)
• (4x) 8-pin RJ-45 female connector
• Long-range audio extension input ports for connecting AC-AEX-KIT
• Power over Cable (PoC)
• Unshielded Twisted Pair (UTP): up to 100 meters (328 ft)
• Shielded Twisted Pair (STP): up to 130 meters (426 ft)
2
DIGITAL AUDIO INPUTS
(
5-8
)
• (4x) Digital Optical (TOSLINK) audio input ports
3
ANALOG AUDIO INPUTS
(
9-24
)
• (20x) Stereo RCA line-level analog audio input ports
4
12V TRIGGER OUT
• (4x) 3.5mm output ports
5
AC POWER INLET
• Main AC power for the AC-MAX-24
6
AEX OUTPUTS
(
1-4
)
• (4x) 8-pin RJ-45 female connector
• Long-range audio extension input ports for connecting AC-AEX-KIT
• Power over Cable (PoC)
• Unshielded Twisted Pair (UTP): up to 100 meters (328 ft)
• Shielded Twisted Pair (STP) up to 130 meters (426 ft)
7
ANALOG AUDIO OUTPUTS
(
5-24
)
• (20x) Stereo RCA analog audio output ports
8
LAN
• 8-pin RJ-45 female connector
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• Connect to the LAN, router, or third-party control system
9
RS232 CONTROL
• 3-pin terminal block connector port
10
ISP / CTL USB TYPE-C
• Proprietary service port for AVPro Edge technical assistance
11
GND
• Ground screw
• Connect with the provided ground wire to the conducting parts
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INSTALLATION
Rack Mounts
The AC-MAX-24 can be mounted in a 2U rack-style enclosure and is compatible with all standard 19-inch
rack mounts. The (2x) mounting brackets are pre-assembled to the unit for quick installation.
1 Align the holes on the mounting brackets with the holes on both sides of the rack.
2 Attach the mounting brackets to the rack with rack screws (not included).
Mounting Feet Assembly
The (4x) mounting feet can be assembled to the unit with the (4x) provided mounting screws.
1 Align the holes on the mounting feet with the holes underneath the unit.
2 Attach the mounting feet to the unit with the provided screws.
Grounding Cable
Use a screwdriver to attach the yellow ground cable to the pre-installed screw on the back of the unit, then
attach the other end to a suitable grounded object.
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WIRING AND CONNECTIONS
Audio Connections
AVPro Edge recommends using shielded RCA interconnected cabling between the AC-MAX-24 and
connected analog devices to maintain a high level of audio performance.
The diagram below shows the audio connections of the AC-MAX-24:
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RS-232 Control
The RS-232 control port located in the bottom right corner on the rear panel is used to communicate
with the AC-MAX-24 via a computer or third-party control system.
Wiring for this port uses a 3-pin terminal block connector to DB9, where only pins 2, 3, and 5 are used.
If the control devices do not have a DB9 port, a USB to DB9 adapter may be required.
For RS-232 control, use a null modem serial cable adapter and set the serial communications to:
Baud: 57600, no parity, 8 data bits, and 1 stop bit, with no handshaking.
Add a carriage return (Enter key) after each command when using direct commands. The unified
command list (ASCII) can be located
here.
LAN Wiring
The IP control port located in the bottom right corner on the rear panel is used to communicate with
the AC-MAX-24 via a LAN, router, or third-party control system processor. For TCP/IP control,
commands use Telnet Port 23.
The recommended termination is based on TIA/EIA T568A or T568B standards for the wiring of the
twisted pair cables:
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INITIAL SETUP
Make the physical connections to the input and output devices using the following steps below. For initial
setup, it is recommended to connect the AC-MAX-24 to a LAN (Local Area Network) using a control PC on the
same network once all the physical connections are made, followed by accessing the Web UI and checking for
any firmware updates to the unit.
Connecting the Devices
1 Connect the audio source devices to the audio inputs on the back of the unit.
2 Connect the audio output devices to the audio outputs on the back of the unit.
3 Connect the provided power cable to the AC inlet on the back of the unit, then plug the power
cable into a standard wall receptacle.
4 Connect the NETWORK port on the back of the unit to a LAN, router, or third-party control system.
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Locating the IP Address
The default IP setting is DHCP mode, an IP address will be automatically assigned to the unit by the DHCP
server. Press the front panel button to display the units IP address then enter it into a web browser (such as
Chrome or Edge) to access the unit’s Web UI. Once connected, you can use the Web UI to assign the unit a
static IP address. If there is no DHCP server on the network, the unit’s IP address can also be located by
connecting to the RS-232 port on the back of the unit and sending serial commands using the API. For
more information, see the
RS-232 Control
page.
Accessing the Web UI
The AC-MAX-24 features the built-in AVPro Edge User Interface (AEUI) that can be accessed through a web
browser for configuration and control. For initial setup, it is recommended to connect the AC-MAX-24 to a
local area network (LAN) with a computer on the same network to access the built-in Web UI and check for
any firmware updates to the unit.
OTA Cloud Services
Firmware updates to the unit can be performed OTA (Over-the-Air) by enabling the
Cloud Services
setting on the Web UI. This allows the unit to search the Cloud for the latest versions of firmware. If a
newer version of firmware is detected, a dialog box will prompt the new update is available from the
Web UI.
1 Enter in the unit’s IP address into a Chrome or Edge web browser to access the unit’s Web UI.
2 Navigate to the
System
tab page.
3 In the
Cloud Services
section, review the
Privacy Policy
and
Terms of Use
, then check both boxes
and select the
Enable Cloud Services
toggle setting.
IMPORTANT:
This is a required step in order for the
unit to perform OTA firmware updates.
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4 In the
Hardware
section, select the
Update Firmware
button. A new dialog box will open.
5 In the
Update Firmware
dialog box, select
Check for Update
. The unit will now check the Cloud for
available firmware updates.
6 If the unit is already installed with the latest version of firmware, a notification window will prompt
the message “No update available!” at the top of the page. Select the
Close
button.
7 If a newer version of firmware is detected from the Cloud, a notification window will prompt the
message “New firmware update is available!”. Select the
Update
button.
8 The unit’s new firmware file will automatically populate into the
File input
field from the Cloud.
Select the
Upload
button.
9 From this screen, newer versions of firmware can be viewed before they are installed. Select the
Upgrade
button. The unit will now begin installing the latest versions of firmware. DO NOT refresh
the webpage or power off the unit during the update.
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10 Once the progress bar reaches 100%, select the
Close
button and refresh the webpage.
11 The unit will automatically reboot once the firmware updates are complete. After the unit reboots,
refresh the webpage to verify that the firmware update was successful.
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NAVIGATING THE WEB UI
The AC-MAX-24 features the built-in AVPro Edge User Interface (AEUI) that can be accessed through a web
browser for configuration and control. Different tools and settings can be selected from the tab pages located
on the navigation menu column on the left side of the screen.
1 Enter the unit’s IP address into a web browser, such as Chrome or Edge, to access the Web UI.
2 To hide the navigation menu, select the
hamburger menu
icon .
3 To hide the navigation menu text and show only the menu icons, select the
left arrow
icon .
4 To navigate through the different pages, select the individual
tab pages
from the navigation menu.
This will highlight the tab page in green to indicate the currently selected page.
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Matrix
The
Matrix
page layout consists of the
Stereo Audio
Inputs
column on the left and the
Outputs
grid on the
right. Each
Input
and
Output
can be individually selected to route the input’s audio signals to the output(s).
Matrix Switching
1 From the
Inputs
column, select the desired input. This will highlight the input with a green text
to indicate the selection was made.
2 From the
Outputs
grid, select the desired output(s) to route the selected input to. This will
highlight the output(s) with a green border to indicate the selection was made.
3 The selected input’s audio signals are now routed to the selected output(s).
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I/O Config
The
I/O Config
tab page features tools and settings for configuring the audio inputs and outputs.
Stereo Audio Input Settings
1
Port
Shows the audio input port number.
2
Type
Shows the audio input connection type.
3
Label
Select the text field to enter in a custom name for the input. (
Limit of 15 characters
)
4
Enabled
Select the toggle switch to enable or disable the audio input.
5
Volume
Adjust the volume by using the slider bar or entering a value (0~100) in the text field.
Stereo Audio Output Settings
1
Port
Shows the audio output port number.
2
Type
Shows the audio output connection type.
3
Label
Select the text field to enter in a custom name for the output. (
Limit of 15 characters
)
4
Enabled
Select the toggle switch to enable or disable the audio output.
5
Volume
Adjust the volume by using the slider bar or entering a value (0~100) in the text field.
7
EQ
Select to view the output’s
Audio Configuration
settings.
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Audio Configuration
1
EQ
Dropdown menu containing a list of several preset equalizer settings that
can be applied to change the frequency response of the audio output.
2
Frequency
Graphic equalizer showing the individual frequency bands of the output’s
audio.
NOTE:
This graphic equalizer is only intended to be used as a visual
reference of the individual audio frequency gains. Manual
adjustments cannot be made to it.
3
Balance
Adjust the Left and Right volume by using the slider bar or entering a
value (-10 to +10) in the text field.
NOTE:
-10 is balanced left, 0 is balanced, and +10 is balanced right.
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Equalizer
The AC-MAX-24 features an advanced 5-band parametric equalizer (EQ) that is designed to enhance the audio
experience by adjusting frequency ranges across multiple bands. This EQ offers 29 factory presets and 24 user-
configurable EQ profiles, providing flexibility for both preset and custom sound configurations.
Factory Presets
(
EQ 1-29
)
EQs 1-27:
These presets are pre-configured to adjust bass, midrange, and treble frequencies in
increments of 6 dB, allowing up to a total adjustment of 12 dB. Each preset applies a different
combination of frequency attenuation to shape the sound output.
EQ 28:
This is a low-pass filter that allows lower frequencies to pass while attenuating higher
frequencies.
EQ 29:
This is a high-pass filter that allows higher frequencies to pass while attenuating lower
frequencies.
The table below provides the gain values for each of the EQ presets.
EQ
Bass
Mid
Treble
EQ
Bass
Mid
Treble
EQ
Bass
Mid
Treble
1
0
0
0
10
-6
0
0
19
-12
0
0
2
0
0
-6
11
-6
0
-6
20
-12
0
-6
3
0
0
-12
12
-6
0
-12
21
-12
0
-12
4
0
-6
0
13
-6
-6
0
22
-12
-6
0
5
0
-6
-6
14
-6
-6
-6
23
-12
-6
-6
6
0
-6
-12
15
-6
-6
-12
24
-12
-6
-12
7
0
-12
0
16
-6
-12
0
25
-12
-12
0
8
0
-12
-6
17
-6
-12
-6
26
-12
-12
-6
9
0
-12
-12
18
-6
-12
-12
27
-12
-12
-12
User-Configurable EQs
(
EQ 30-53
)
The remaining EQ profiles, ranging from 30 to 53, are fully user configurable. For each of the 5
frequency bands, users can set the following parameters:
Center Frequency:
The frequency point around which the EQ effect is applied.
Gain:
The amount of boost or attenuation applied to the selected frequency band.
Q-Factor:
The bandwidth or sharpness of the frequency adjustment.
Users can configure these settings using the Web UI Console or RS-232 commands by following the
steps below.
1. Navigate to the Console tab
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2. Get the full command list by selecting the command list button in the top right or by
sending the Help command by entering H in the white text box.
3. Find the command needed in the Output Setup Commands section of the command list.
a.
SET EQx BANDy Ff Gg Qq
: Set EQ Mode x Band Frequency, Gain, and Q values :
{x=30~53, y=1~5, f=1~24000, g=-12.0~12.0, q=0.1~10.0}
b. x: EQ Mode = 30~53
c. y: Band = 1~5
d. f: Frequency = 1~24000
e. g: Gain = -12.0~12.0
f. q: Q values = 0.1~10.0
g. Example Command: Set eq30 band1 f12000 g2 q5 (The spacing shown are case
sensitive)
4. Enter the SET EQx BANDy Ff Gg Qq command in the white text box.
a. Example Command Sent: Set eq30 band1 f12000 g2 q5
b. Correct Command Feedback: EQ30 BAND 1 F 12000.00 G 2.00 Q 5.00
c. Incorrect Command Feedback: CMD ERR: Command structure doesn't match: SET
EQx BANDy Ff Gg Qq
5. To fully Configure the User EQ mode, repeat step 4 without changing the EQ or X variable
until bands 1-5 have been configured as needed.
6. Once the EQ modes have been configured you can switch between them without altering or
having to reenter the information by entering the SET OUTx EQ y command in the white text
box.
a. SET OUTx EQ y : Set Output x to EQ y {x=[0-24](0=All),y=[0~53](0=OFF)}
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Doorbell Settings
The Doorbell Settings allow users to trigger chimes that can be configured to use the audio coming
from one of the AC-MAX-24’s inputs or custom audio files (.mp3, .flac, .wma, .wav) that can be
uploaded using the browse button up to 600MB.
1
Port
Shows the chime port number.
2
Chime
Shows the chime number.
3
Play Chime
Test the configuration of the selected chime
4
Audio File
Browse
Select and upload files for use in chimes
5
Chime Volume
Adjust the volume by using the slider bar or entering a value (0~100) in the text
field.
6
Chime Duration
Adjust the duration by using the slider bar or entering a value (1~ 65535) in the
text field.
7
Chime Source
(
input/File
)
Select the file or input that plays when the chime is activated.
8
Output selection
Select which outputs the chime will play from
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Trigger Output Settings
The AC-MAX-24 is equipped with four 12V trigger ports that can be configured to automatically
turn on/off an amplifier or AV receiver. The trigger port will continuously output 12 VDC when
enabled and an audio signal is detected at
any
assigned audio output. When active, the trigger port
will continue to output 12 VDC until no audio is detected at
all
assigned audio outputs for a
minimum duration of the set
Timeout
period or when the trigger is disabled.
NOTE:
An audio output and its routed input must both be enabled in order to detect audio at
the output.
1
Trigger Output
Shows the trigger output port letter.
2
Enabled
Select the toggle switch to enable or disable the trigger output port.
3
Timeout
Select the text field to enter the trigger
Timeout
duration in milliseconds.
(Limit of 5 characters)
4
Select All
Select the check box to assign all audio outputs to this column’s trigger
output port.
5
Deselect All
Select the check box to unassign all audio outputs from this column’s
trigger output port.
6
Audio Output
Check box to assign or unassign this row’s audio output to this column’s
trigger output port.
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These will be assigned by a DHCP reservation
from the router when the
IP Assignment
is set
to
Automatic
, or they can be manually entered
in when the
IP Assignment
is set to
Manual
.
Select the
Apply
button when manually
entering in the
IP Assignment
,
IP Address
,
Subnet Mask
,
Gateway
,
Primary DNS
, and
Secondary DNS
for changes to take effect.
System
IP Settings
1
Host Name
Select the text field to enter in a custom name for the unit.
The default shows the unit’s model number.
2
Model Name
Shows the unit’s AVPro Edge model number.
3
Serial Number
Shows the unit’s unique serial number.
4
MAC Address
Shows the unit’s unique MAC address.
5
IP Assignment
Select the dropdown menu to set the unit’s IP mode to
DHCP
(default) or
Manual
(
Static IP
), then select the
Apply
button.
6
IP Address
Shows the unit’s IP address.
7
Subnet Mask
Shows the unit’s subnet mask.
8
Gateway
Shows the unit’s default gateway.
9
Primary DNS
Shows the unit’s primary domain name server.
10
Secondary DNS
Shows the unit’s secondary domain name server.
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IP Control
2
Enable
Select the toggle switch to enable or disable IP/TCP control.
3
Port
Select the text field to set the Telnet port. Default is Telnet port 23.
Admin Web Interface
Select the
Secure
toggle switch to enable (green) or disable (red). When enabled, the username and
password can be changed.
With the
Admin Web Interface
enabled, the only menu that will be accessible on the Web UI will be the
Matrix
tab page. The rest of the settings will require the
Admin
login.
Default username:
admin
Default password:
admin
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User Web Interface
Select the
Secure
toggle switch to enable (green) or disable (grey). When enabled, the username and
password can be changed.
NOTE:
The
Admin Web Interface
must first be enabled before this setting can be changed.
With the
Admin
and
User Web Interfaces
enabled, no menus will be accessible on the Web UI without
first logging in.
Logging in with the
User
credentials, the only menu that will be accessible on the Web UI will be the
Matrix
tab page. The rest of the settings will require the
Admin
login.
Default username:
user
Default password:
user123
Hardware
This section shows the unit’s current firmware versions and provides options for updating firmware,
factory resetting the unit, and rebooting the unit.
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Cloud Services
Cloud Services
allows OTA (Over-the-Air) firmware updates to be performed onto the unit. This allows
the unit to search the Cloud for the latest versions of firmware, as well as enable third-party remote
management services. If the
Cloud Services
setting is disabled, the unit will opt out of any previously
enabled services and will not be able to access OTA firmware updates.
NOTE:
When updating firmware, some settings and configurations may revert back to their
original factory default settings and may need to be re-applied after the firmware
updates are complete. It is always recommended to backup and save your settings and
configurations before updating firmware.
1 Enter in the unit’s IP address into a Chrome or Edge web browser to access the unit’s Web UI.
2 Navigate to the
System
tab page.
3 In the
Cloud Services
section, review the
Privacy Policy
and
Terms of Use
, then check both boxes
and select the
Enable Cloud Services
toggle setting.
IMPORTANT:
This is a required step in order for the
unit to perform OTA firmware updates.
4 In the
Hardware
section, select the
Update Firmware
button. A new dialog box will open.
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5 In the
Update Firmware
dialog box, select
Check for Update
. The unit will now check the Cloud for
available firmware updates.
6 If the unit is already installed with the latest version of firmware, a notification window will prompt
the message “No update available!” at the top of the page. Select the
Close
button.
7 If a newer version of firmware is detected from the Cloud, a notification window will prompt the
message “New firmware update is available!”. Select the
Update
button.
8 The unit’s new firmware file will automatically populate into the
File input
field from the Cloud.
Select the
Upload
button.
9 From this screen, newer versions of firmware can be viewed before they are installed. Select the
Upgrade
button. The unit will now begin installing the latest versions of firmware. DO NOT refresh
the webpage or power off the unit during the update.
10 Once the progress bar reaches 100%, select the
Close
button. The unit will automatically reboot
once the firmware updates are complete. After the unit reboots, refresh the webpage.
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Console
The Web UI features a built-in command console that allows API commands to be sent directly to the unit.
1
Text Field
Enter the unit’s API commands into this field. System events generated by the unit will
record in a continuous stream while the
Console
tab page is open within the Web UI.
2
Auto-Scroll
Check box that enables or disables auto-scrolling as system events are generated.
3
Export Log
Select to download a .txt file of the information recorded by the console log. The console
log only records information while the unit’s Web UI is opened to the
Console
tab page
and does not record or store information internally.
4
Clear Console
Select to clear the information recorded in the console log.
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Command List
Command
Description
H
Help
STA
Show Global System Status
SET RST
Reset to Factory Defaults
SET RBT
System Reset to Reboot
SET LAN RBT
SET LAN MCU Reset to Reboot
SET ADDR xx
Set System Address to xx
SET BAUDR x
Set System BaudRate to x
GET ADDR
Get System Address
GET STA
Get System System Status
GET CONFIG
Get Complete Setting Configuration
GET BAUDR
Get System BaudRate
Input Setup Commands
SET INx EN/DIS
Set Audio Input Enable/Disable {x=[0-24](0=All)}
SET INx VOLUME y
Set Input x Audio Volume work in Gain/Atten level y {x=[0-24](0=All), y=-6~6}
GET INx EN
Get Audio Input Enable/Disable {x=[0-24](0=All)}
GET INx VOLUME
Get Input Audio Volume work in Gain/Atten mode
GET INx SIG STA
Get Input x Signal Status
0 = Left no audio, Right no audio, 1 = Left has audio, Right no audio
2 = Left no audio, Right has audio, 3 = Left has audio, Right has audio
Output Setup Commands
SET OUTx EN/DIS
Set Audio Output Enable/Disable
SET OUTx AS INy
Set Audio Output x To Input y
SET OUTx FOLLOW y OUTz
Set Audio Output x follow settings
y ==> Follow Modes= 0: None, 1: Source, 2: Volume, 3: Source + Volume
If Follow Mode != 0, then OUTz is the output that will be followed
SET OUTx MUTE/UNMUTE
Set Audio Output Mute/Unmute {x=[0-24](0=ALL)}
SET OUTx VOL y
Set Output x Volume Level y {x=[0~24](0=All),y=[0~100]}
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SET OUTx VOL+ y
Increase Output x Volume by y {x=[1~24](0=All),y=[1~100, optional default=1]}
SET OUTx VOL- y
Decrease Output x Volume by y {x=[1~24](0=All),y=[1~100, optional default=1]}
SET OUTx VOL LIMIT y
Set Audio Output x Maximum Volume Limit y {x=[0~24](0=All), y=[0~100]} Remaps 0-100
volume range as 0-y volume levels
SET OUTx VOL
LOCK/UNLOCK
Lock / Unlock Output x Volume {x=[0~24](0=ALL)}
SET OUTx CH CONFIG y
Set Output x Mono/Stereo Channel Configuration {x=[0~24](0=ALL),y=[0~3]
y:0 = Stereo Audio
y:1 = Left Audio Input Channel Routed to Left and Right Audio Output Channels
y:2 = Right Audio Input Channel Routed to Left and Right Audio Output Channels
y:3 = Left and Right Audio Input Channels Mono-Summed and Routed to Both Left and Right Audio
Output Channels
SET OUTx BAL y
Set Output x Balance y {x=[0~24](0=All),y=[-20~20, Left = -20, Right = 20, Balanced = 0]}
SET OUTx BAL+ y
Increase Output x Balance by y {x=[0~24](0=All),y=[1~20, optional default=1]}
SET OUTx BAL- y
Decrease Output x Balance by y {x=[0~24](0=All),y=[1~20, optional default=1]}
SET OUTx PHASE INV y
Set Output x Audio Signal Polarity {x=[0~24](0=All),y=[0~1, optional default=0]}
y:0 = Output Audio Signal Polarity Matches Input
y:1 = Output Audio Signal Polarity inverted in Reference to Input
SET OUTx EQ y
Set Output x to EQ y {x=[0-24](0=All),y=[0~53](0=OFF)}
SET EQx BANDy Ff Gg Qq
Set EQ Mode x Band Frequency, Gain, and Q values
{x=3053, y=15, f=124000, g=-12.012.0, q=0.1~10.0}
SET OUTx DELAY y
Set Output x Audio Signal Delay {x=[0~24](0=All),y=[0~7]}
{y:(0=0ms, 1=90ms, 2=180ms, 3=270ms, 4=360ms, 5=450ms, 6=540ms, 7=630ms)}
GET OUTx EN
Get Audio Output Enable/Disable Status {x=[0-24](0=All)}
GET OUTx AS
Get Output x Audio Route {x=[0~24](0=All)}
GET OUTx FOLLOW
Get Audio Output x follow settings{x=[0~24](0=All [excluding self])}
Follow Modes= 0: None, 1: Source, 2: Volume, 3: Source + Volume
If Follow Mode != 0, then OUTz is the output that will be followed
GET OUTx MUTE
Get Audio Output Mute/Unmute {x=[0-24](0=ALL)}
GET OUTx VOL
Get Output x Volume Level {x=[0~24](0=All)}
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GET OUTx VOL LIMIT
Get Audio Output x Maximum Volume Limit {x=[0~24](0=All)}
GET OUTx VOL LOCK
Get Output x Volume Lock Status {x=[0~24](0=ALL)}
GET OUTx CH CONFIG
Get Output x Mono/Stereo Channel Configuration {x=[0~24](0=ALL)
GET OUTx BAL
Get Output x Balance {x=[0~24](0=All),y=[0~40, Left = 0, Right = 40, Balanced = 20]}
GET OUTx PHASE INV
Get Output x Audio Signal Polarity {x=[0~24](0=All)}
GET OUTx EQ
Get Output x EQ {x=[0-24](0=All)}
GET EQx BANDy
Get EQ Mode x Band Frequency, Gain, and Q values {x=3053, y=05 (0=All)}
GET OUTx DELAY
Get Output x Audio Signal Delay {x=[0~24](0=All),y=[0~7]}
{y:(0=0ms, 1=90ms, 2=180ms, 3=270ms, 4=360ms, 5=450ms, 6=540ms, 7=630ms)}
Doorbell Chime Commands
PLAY CHIME c INx/FILEx DURt
VOLy OUTz1.z2.z3z24 d
Playback Chime Configuration c {c=[1~5]}
Play Chime {x=[1~24 (IN), 1~512 (FILE)], t=[1~65535] ms,
y=[-1~100, y = -1 does not change output volume]
zn=[1~24(audio output number)], d=[0~1, 1 = Active on output zn]
PLAY CHIME x EN/DIS
Playback Chime Configuration x EN/DIS {x=[1~5]}
SET CHIME x OUTy1.y2.y3y24
d
Set Chime x Audio Output y d {x=[0~5, 0=ALL]], y=[1~24], d=[0~1, d=audio output switch, 1 = Active
on output]}
SET CHIME x DURATION y
Set Chime x Playback Duration y (ms) {x=[0~5, 0=ALL], y=[1~65535]}
SET CHIME x VOL y
Set Chime x Playback Volume y {x=[0~5, 0=ALL], y=[-1~100, y=-1 does not change output volume]}
SET CHIME x SRC INy/FILEy
Set Chime x Audio Source y {x=[0~5, 0=ALL]], y=[1~512 (FILE), 1~24 (IN)}
GET PLAY CHIME
Get Chime that is playing
GET CHIME x OUT
Get Chime x Audio Output Map {x=[0~5, 0=ALL]}
GET CHIME x DURATION
Get Chime x Playback Duration in ms {x=[0~5, 0=ALL]}
GET CHIME x VOL
Get Chime x Playback Volume {x=[0~5, 0=ALL]}
GET CHIME x SRC IN/FILE
Get Chime x Audio Source {x=[0~5, 0=ALL]}
Output Trigger Commands
SET TRIGGERy EN/DIS
Set Trigger y Enabled/Disabled {y=[0=All,1-4]}
SET TRIGGERy OUTx ON/OFF
Set Trigger y Output x mapping ON/OFF {x=[0-24](0=ALL), y=[0=All,1-4]}
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SET TRIGGERy TIMEOUT x
Set Trigger y disable timeout to x (ms) {x=[0-65535](0=Instant), y=[0=All,1-4]}
GET TRIGGERy EN
Get Trigger y Enabled/Disabled {y=[0=All,1-4]}
GET TRIGGERy OUTx
Get Trigger y Output x mapping ON/OFF {x=[0-24](0=ALL), y=[0=All,1-4]}
GET TRIGGERy TIMEOUT
Get Trigger y disable timeout in ms {y=[0=All,1-4]}
Network Setup Command
SET RIP xxx.xxx.xxx.xxx
Set Route IP Address to xxx.xxx.xxx.xxx
SET HIP xxx.xxx.xxx.xxx
Set Host IP Address to xxx.xxx.xxx.xxx
SET NMK xxx.xxx.xxx.xxx
Set Net Mask to xxx.xxx.xxx.xxx
SET MAC
xxx.xxx.xxx.xxx.xxx.xxx
Set Net Mac to xxx:xxx:xxx:xxx:xxx:xxx
SET TIP zzzz
Set TCP/IP Port to zzzz
SET DHCP y
Set DHCP {y=[0~1](0=Dis,1=Enable)}
GET RIP
Get Route IP Address
GET HIP
Get Host IP Address
GET NMK
Get Net Mask
GET TIP
Get TCP/IP Port
GET DHCP
Get DHCP Status
GET MAC
Get MAC Address
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TROUBLESHOOTING
• Verify Power -Check that the power supply is properly connected and on an active circuit.
• Verify Connections - Check that all cables are securely connected and properly terminated.
• Verify Current Versions - Check if are any firmware/software/driver updates available for the devices.
• No Sound - Verify the signal being sent is compatible with the connected devices in the signal chain.
Ensure the device’s volume level is properly adjusted and not set to mute. If a signal is present from the
input source, the selected output(s) will have a visible red optical light that can be seen from the
TOSLINK port.
• Static, Buzzing, or Humming Noises - Use shielded RCA cabling between the AC-MAX-24 and the
connected analog devices to maintain a high level of audio performance. Ground the matrix to the
conducting parts (equipment rack, mounting devices, truss systems, electrical switchboards, metal
electrical conduits, etc.) This technique ensures all the equipment in an electrical system will use the
same reference value for their signals and reduces the possibility of a ground loop, which can result in a
shift in video signals and mains frequencies to exhibit a buzzing or humming noise in audio systems.
MAINTENANCE
To ensure reliable operation of this product as well as protecting the safety of any person using or
• handling this device while powered, please observe the following instructions.
• Use the power supplies provided. If an alternate supply is required, check voltage, polarity and that it
has sufficient power to supply the device it is connected to.
• Do not operate these products outside the specified temperature and humidity range given in the
above specifications.
• Ensure there is adequate ventilation to allow this product to operate efficiently.
• Repair of the equipment should only be carried out by qualified professionals as these products contain
sensitive components that may be damaged by any mistreatment.
• Only use this product in a dry environment. Do not allow any liquids or harmful chemicals to come into
contact with these products.
• Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
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DAMAGE REQUIRING SERVICE
The unit should be serviced by qualified service personnel if:
• The DC power supply cord or AC adapter has been damaged
• Objects or liquids have gotten into the unit
• The unit has been exposed to rain
• The unit does not operate normally or exhibits a marked change in performance
• The unit has been dropped or the housing damaged
SUPPORT
Should you experience any problems while using this product, first, refer to the Troubleshooting section of this
manual before contacting Technical Support. When calling, the following information should be provided:
• Product name and model number
• Product serial number
• Details of the issue and any conditions under which the issue is occurring
• Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
WARRANTY
The Basics
AVPro Edge warranties its products that are purchased from all Authorized AVPro Edge Resellers or direct
purchases. Products are guaranteed to be free from manufacturing defects and of sound physical and
electronic condition.
AVPro Edge has developed a warranty that anyone can get behind. We really wanted to take all the “red
tape” out of a warranty and just make is simple. Our 10 YEAR NO BS warranty hinges on 3 elements.
• If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone.
• If it’s broken, we will replace it in advance on our dime and we’ll also cover the return shipping.
Repair is an option too, but it’s YOUR call.
• We know you know what you are doing. We will not make you go through unnecessary steps to
troubleshoot an extender…
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Coverage Details
AVPro Edge will replace or repair (at customer choice) the defective product. If the product is out of stock
or on backorder it can either be replaced with a comparable product of equal value/feature set (if available)
or repaired.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking information
is unavailable for any reason, the warranty will commence 30 ARO (After Receipt of Order). The coverage
continues for 10 years.
Red Tape
AVPro Edge is not responsible for untraceable purchases or those that were made outside of an authorized
channel.
If we conclude that a product or serial number has been tampered with as identified by warranty seal or
physical examination the warranty will be void. Additionally, excessive physical damage (beyond normal
wear & tear) the warranty may be voided or prorated based on the extent of the damage as examined by
an AVPro Edge representative.
Damage caused by “acts of God” are not covered. They can include natural disasters, power surges, storms,
earthquakes, tornadoes, sink holes, typhoons, tidal waves, hurricanes, or any other uncontrollable event
related to nature.
Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate cooling,
improper cabling, inadequate protection, static discharge are examples of this.
Products installed or sold by a third party to AVPro Edge will be serviced by the Authorized AVPro Edge
Reseller. Accessories (IR Cables, RS-232, Power Supplies, etc.) are not included in the warranty. We will
make acceptable efforts to source and supply replacements for defective accessories at a discounted rate as
needed.
Obtaining an RMA
Dealers, Re-sellers, and Installers can request an RMA from AVPro Edge Tech Support Rep or their Sales
Engineer.
You may also email [email protected] or fill out the general contact form at avproedge.com/contact
End users may not request an RMA directly from AVPro Edge and will be referred back to the Dealer, Re-
seller, or Installer.
Shipping
For USA (not including Alaska and Hawaii). Shipping is covered on advanced replacements for FedEx
Ground (some expressed exceptions may apply). Defective product return shipping is covered by AVPro
Edge using an emailed return label. Items must be returned within 30 days of receipt of the replacement
product, after 30 days, the customer will be billed. Other return shipping methods will not be covered.
For International (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee.
Once the unit is scanned for return shipping AVPro Edge will ship the new unit for replacement.
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Limitation on Liability
The maximum liability of AVPro Global Holdings LLC under this limited warranty shall not exceed the actual
purchase price paid for the product. AVPro Global Holdings LLC is not responsible for direct, special,
incidental, or consequential damages resulting from any breach of warranty or condition, or under any
other legal theory to the maximum extent permitted by law. Taxes, Duties, VAT, and freight forwarding
service charges are not covered or paid for by this warranty.
Obsolescence or incompatibility with newly invented technologies (after manufacture of product) is not
covered by this warranty.
Obsolescence is defined as:
“Peripherals are rendered obsolete when current technology does not support product repair or re-
manufacture. Obsolete products cannot be re-manufactured because advanced technologies supersede
original product manufacturer capabilities. Because of performance, price and functionality issues, product
redevelopment is not an option.”
Discontinued or out of production items will be credited at fair market value towards a current product of
equal or comparable capabilities and cost. Fair market value is determined by AVPro Edge.
Exclusive Remedy
To the maximum extent permitted by law, this limited warranty and the remedies set forth above are
exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, express or
implied. To the maximum extent permitted by law, AVPro Global Holdings LLC specifically disclaims any and
all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular
purpose. If AVPro Global Holdings LLC cannot lawfully disclaim or exclude implied warranties under
applicable law, then all implied warranties covering this product, including warranties of merchantability
and fitness for a particular purpose, shall apply to this product as provided under applicable law.
This warranty supersedes all other warranties, remedies, and conditions, whether oral or written, express or
implied.
