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15
EN
www.napoleon.com
N415-0541CE-GB-DE July 15.20
Problem Possible Causes Soluon
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound
and grows dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
leaking gasket surrounding the ceramic
le, or a weld failure in the burner
housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at
least ve minutes or unl the ceramic les are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
o and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
Pilot will not light.
(if equipped)
lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait
approximately 20-30 seconds for air to purge
the gas supply line while pressing igniter. Fill
propane cylinder. During inial set-up or aer
tank has been relled, it is best to light one of
the tube burners before lighng the pilot burner.
This enables the gas to reach the valves on the
manifold more quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas units is
very dicult to see. Place your hand 1 in. (2.5 cm)
above grill surface over the pilot burner to feel for
heat.
Illuminaon and Side/Rear
burner ignion do not
work
Electric Power is out
The grill is nor receiving electric power
Check the power outage in your area
Ensure the grill is connected between the wall and
the power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the cabinet is
broken or not
Ignitor, oven and cabinet
lights work but the knob
lights don’t illuminate
when turning the power
switch ON
The moon sensor detector does not
work properly
The wire harness does not work
properly
Ensure the blue indicator is ON
Turn the sensor ON by clicking the moon
detector buon
If blue indicator is ON, replace the moon sensor
Replace the wire harness of the control panel
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