Napoleon BIPRO500RBNSS-3-PL Manual

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N415-0541CE-GB-DE July 15.20

Troubleshoong

Problem Possible Causes Soluon

low heat / low ame

when valve turned to high.

For propane - improper lighng

procedure.

For natural gas - undersized supply line.

For both gases - improper preheang.

Ensure lighng procedure is followed carefully.

All gas grill valves must be in the o posion

when the tank valve is turned on. Turn tank on

slowly to allow pressure to equalize. See lighng

instrucons.

Pipe must be sized according to installaon code.

Preheat grill with both main burners on high for 10

to 15 minutes.

Excessive are-ups/

uneven heat.

Sear plates installed incorrectly.

Improper preheang.

Excessive grease and ash build on sear

plates and in drip pan.

See assembly instrucons.

Preheat grill with main burners on high for 10 to

15 minutes.

Clean sear plates and drip pan regularly. Do not

line pan with aluminum foil. Refer to cleaning

instrucons.

Burners burn with yellow

ame, accompanied by

the smell of gas.

Possible spider web or other debris in

burner.

Thoroughly clean burner by removing. See

general maintenance instrucons.

Rear and Side burners will

not light with the igniter,

but will light with a match.

Dead baery / or installed incorrectly.

loose electrode wire or switch terminal

wires.

Replace with heavy duty premium baery.

Check that electrode wire is rmly pushed onto

the terminal on the back of the igniter. Check that

the lead wires from the module to the ignion

switch (if equipped) are rmly pushed onto their

respecve terminals.

Main burner will not light

with the igniter, but will

light with a match.

Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle brush.

Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal

vibraons in the regulator and does not aect the

performance or safety of the gas grill. Humming

regulators will not be replaced.

Burners will not cross light

each other.

Dirty or corroded cross light brackets. Clean or replace as required.

“Paint” appears to be

peeling inside lid or hood.

Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood

is porcelain, and will not peel. The peeling is

caused by hardened grease, which dries into paint-

like shards, that ake o. Regular cleaning will

prevent this. See cleaning instrucons.

Burner output on “high”

seng is too low.

(Rumbling noise and

uering blue ame at

burner surface.)

lack of gas.

Supply hose is pinched.

Dirty or clogged orice.

Spider webs or other maer in venturi

tube.

Check gas level in propane cylinder.

Reposion supply hose as necessary.

Clean burner orice.

Clean out venturi tube.

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Napoleon BIPRO500RBNSS-3-PL Built-in Prestige PRO 500 RB with Infrared Rear Burner

Manual - Page 14