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Troubleshooting en-us
35
Issue Cause and troubleshooting
The appliance is not working. The plug for the power cord is not plugged in.
▶ Connect the appliance to the power supply.
The circuit breaker in the circuit breaker panel has tripped.
▶ Check the breaker panel.
There has been a power failure.
▶ Check whether the lighting in your kitchen or other appliances in the room are
working.
There is a software fault.
▶ To restart the appliance, press and hold for approximately 5seconds.
The program does not start. has not been pressed.
▶ Press .
The door is not closed.
▶ Close the door.
Control panel lock is activated.
▶ Deactivate the control panel lock.
Finish in is activated.
▶ Check whether Finish in is activated.
→
"Buttons", Page18
Laundry is caught in the door.
▶ Remove any trapped laundry.
The washing machine door cannot
be opened.
No (Spin) is activated.
▶ Continue the program by selecting Spin or a suitable program for draining and
pressing .
Temperature is too high.
▶ Wait until the temperature has dropped.
▶ Cancel the program.
→
"Terminating the program", Page26
Water level is too high.
▶ Select a suitable program for draining.
→
"Programs", Page20
Power failure.
▶ Open the door using the emergency release.
→
"Emergency release", Page39
The water is not being pumped
out.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water outlet hose is kinked or trapped.
▶ Ensure that the drain pipe and water outlet hose are not kinked or trapped.
Drain pump is blocked.
▶
→
"Cleaning the drain pump", Page29
.
No (Spin) is activated.
▶ Continue the program by selecting Spin or a suitable program for draining and
pressing .
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of 39 in. (1 meter).
Pump cap is not correctly assembled.
▶ Correctly assemble the pump cover.
Detergent dosage is too high.
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