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AXIS Q6035–E PTZ Dome Network Camera
Troubleshooting
Troubleshooting
Checking the firmware
Firmware is software that dete rmines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmw a re version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.
Upgrading the firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.
Always read the u pgrade instructions and release notes available with each new release, before upgrading the firmware.
To upgrade, fo llow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used f or multiple upgrades . See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmw are is upgraded (providing the features are available in
the new firmware) although this is n ot guaranteed by Axis Communications AB.
Emergency recovery procedure
If powe
r or network connection is lost during the upgrade, the p rocess fails and the product becomes unresponsive. Flashing red Status
indicator indicates a faile d upgrad e. To recover the product, follow the steps below. T he serial number is found on the pro duct’s label.
1. In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp
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