About this document
This manual is intended for administrators and users of AXIS Q6035–E
PTZ Dome Network Camera , a nd is applicable to firmware 5.25 and
later. It includes instructions for using and managing the product on
your network. P revious experience of networking will be of use when
using this product. Some knowledge of UNIX or Linux-based systems
may also be beneficial, for developing shell scripts and applications.
Later version of this document will b e pos ted to the Axis website,
as required. See also the product’ s online he lp, availa ble via the
web-based interface.
Liability
Every care has been taken in the preparation of this manual. Please
inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical errors and reserves the right to make changes to the
product and manuals w ithout prior notice. Axis Communications AB
makes no warranty of any kind with regard to the m aterial contained
within this document, including, but not limited to, the impli e d
warranties o f merchantability and fi tness for a particular p urpose. A xis
Communications AB shall not be liable nor responsible for incide ntal or
consequential damages in connection with the furnishing, performance
or use of this material.
Intellectual Property Rights
Axis AB has int ellectual pro perty rights relating to technology embo died
in the product described in this document. In particular, and without
limitation, these intellectual property rig hts may include one or more
of the p atents listed at http://www .axis.com/patent.htm and one or
more additional patents or pending patent applications in the US and
other countries.
This product contains licensed third-party software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
http://www.opensource.ap ple.com/apsl). The source code is available
from http://developer.apple.com/darwin/projects/ bon jour/
Equipment Modifications
This equipment must be ins talled and u sed in strict accordance with the
instructions given in the user documentation. This equipment contains
no user-serviceable componen ts. Unauthorized equipment changes or
modifications will invalidate all applicable regu la tory certi fications
and approvals.
Trademark Acknowledgments
Apple, Boa, Bo njour, Ethernet, Internet Explorer, Linux, Microsoft,
Mozilla, Netsca pe N a v iga tor, OS/2, Re al, SMPTE, QuickTime, UNIX,
Windows, WWW are registered trademarks of the respective holders.
Java and all Java-based trademarks and logos are trademarks or
registered trademarks of Sun Microsystems, Inc. in the United
States
and other countries. Axis Communications AB is independent of
Sun Microsystems In c. UPnP
TM
is a certi fication mark of the UPnP
TM
Implementers Corporation.
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot be ans
wered immediately, your
reseller will forward your queries through the appropriate channels to
ensure a rapid respons e. If you are connected to the Internet, you can:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search
by product, category, or phrase
• report problems to Axis support staff by logging in to your private
support area
• chat with Axis support staff (selected countries only)
• visit Axis Support at www.axis.com/techsup/
AXIS Q6035–E PTZ Dome Network Camera
Table of contents
Hardwareoverview .......................................... 4
Connectors .................................................... 4
LEDindicators .................................................. 5
Accessingtheproduct ....................................... 6
Accessfromabrowser ........................................... 6
AccessfromtheInternet .......................................... 7
Settherootpassword ............................................ 7
TheLiveViewpage .............................................. 8
Mediastreams .............................................. 10
HowtostreamH.264 ............................................ 10
MJPEG ........................................................ 10
AXISMediaControl(AMC) ........................................ 10
Alternativemethodsofaccessingthevideostream .................... 11
Settinguptheproduct ....................................... 13
BasicSetup .................................................... 13
Video ..................................................... 14
VideoStream ................................................... 14
Stream Profiles ................................................. 15
CameraSettings ................................................ 15
Overlay ........................................................ 16
PrivacyMask ................................................... 17
Live View Config ............................................ 18
PTZ (Pan Tilt Zoom) ......................................... 20
Presetpositions ................................................. 20
Autotracking ................................................... 20
GuardTour ..................................................... 21
OSDIZones .................................................... 22
Advanced ...................................................... 23
ControlQueue .................................................. 23
Applications . .............................................. 25
Events .................................................... 26
EventServers ................................................... 26
EventTypes .................................................... 27
Gatekeeper .................................................... 28
Motiondetection ............................................... 28
Recordings ................................................. 31
Eventrecordings ................................................ 31
Continuousrecording ............................................ 32
SystemOptions ............................................. 33
Security ....................................................... 33
Date&Time .................................................... 34
Network ....................................................... 35
Storage ....................................................... 39
Maintenance ................................................... 39
Support ....................................................... 40
Advanced ...................................................... 41
Resettofactorydefaultsettings ................................... 41
Troubleshooting ............................................ 43
Checking the firmware ........................................... 43
Upgrading the firmware .......................................... 43
Emergencyrecoveryprocedure ..................................... 43
Symptoms,possiblecausesandremedialactions ...................... 44
Technical Specifications ...................................... 47
Performanceconsiderations ....................................... 49
3
AXIS Q6035–E PTZ Dome Network Camera
Hardware overview
Hardware overview
1
2
3
4
5
6
7
1
Network connector (High P oE)
2
Part number (P/N) & Serial number (S/N)
3
Heater
4
Power button
5
SD memory card slot
6
Status LED i ndicator
7
Control button
Connectors
Network connector - RJ-45 Ethernet connector. Supports High Power over Ethernet (High PoE). Use the supplied midspan.
Caution
To protect the product against power surges, a shield ed network cable (STP) must be used between the product and the
midspan.
Ensure that the midspan is properly grounded.
Control button - The c ontrol button is used for:
• Connecting to an A XIS Video Hosting System service, see
page 35
. To connect, press and hold the button until the
Status LED flashes green.
4
AXIS Q6035–E PTZ Dome Network Camera
Hardware overview
• Connecting to AXIS Internet Dynamic DNS Service, see
page 36
. To connect, press the button once.
• Restoring the product to factory default settings, see
page 41
.
SDHC Memory card slot - A standard or high-capacity SD memory card (not included) can be used for local recording with removable
storage. For instructions o n how to insert and remove an SD card, please refer to the Installation Guide.
Note
Before removal, the SD card should be unmounted to prevent corruption of recordings. To unmount the SD card, go to Setup
>SystemOptions>Storage>SDCardand click Unmount.
LED indicators
Color
Indication
Unlit
Connection and normal operation
Amber
Steady during startup. Flashes during firmware upgrade.
Amber/red Flashes amber/red if network connection is unavailable or lost.
Red Flashes red for firmware upgrade failure.
Green Shows steady green for 10 seconds for normal operation after restart.
5
AXIS Q6035–E PTZ Dome Network Camera
Accessing the product
Accessing the product
To install the Axis product, refer to the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,
Safari with Macintosh and Firefox with other operating systems. See
Technical Specifications, on page 47
.
Note
• To view streaming video in Internet Explorer, allow i nstallation of AXIS Media Control ( AMC) when prompted.
• QuickTime
TM
is also supported for viewing H.264 streams.
• If your com puter restricts the use of additional software components, the product can be configured to use a Java
applet for viewing Motion JPEG.
• The Axis product includes one (1) H.264 decoder license for viewing video streams. The license is automatically installe d
with AMC. The administrato r can disable the installation of the decoders, to prevent installation of unlicensed copies.
Access from a browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address field. To access the product from a
Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.
If you do not know the IP address, use AXIS IP U tility to locate the product on the network. For more information on how to
discover and assign an IP address, refer to the Installation Guide.
3. Enter your user name and p assword. If this is the first time the product is accessed , the root password must first be
configured; for instructions see
Set the root password, on page 7
.
4. The product’s Live View page appears in your browser.
Note
The layout of the Live View page mayhavebeencustomizedtospecific requirements. Consequently, some of the examples
and functions featured here m ay differ from those displayed in your own Live V
iew page .
6
AXIS Q6035–E PTZ Dome Network Camera
Accessing the product
Access from the Internet
Once connected, the Axis product is accessible o n your local network (LAN). To access the product from the Internet you must
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which
will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Advanced.
For more information, please see
NAT traversal (port mapping) for IPv4, on page 37
. See also AXIS Internet Dynamic DNS Service at
www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com\techsup
Set the root password
To gain access to the Axis product, you must set the pa ssword for the default administrator us er root. This is done in the Configure
Root Password dialog, which appears when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an H TTPS
certificate. HTTPS (Hypertext Transfer Protocol over SSL ) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information.
To set the password via a standard HTTP connection, enter it directly in the first dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Create self-signed certificate.
2. Provide the req u ested information and click OK.Thecertificate is created a nd the password can now be set securely. All
traffic to and from the product is encrypted from this point on.
3. Enter a password and then re-enter to confirm the spelling. Click OK. The password has now been con figured.
Note
• The default administrator user name root is permanent and cannot be deleted.
• If the password for root is lost, the product must be reset to the factory default settings. See
Reset to factory default
settings, on page 41
.
7
AXIS Q6035–E PTZ Dome Network Camera
Accessing the product
Configure capture mode
Capturemodedefine s how image data is taken from the image sensor in regards to re solution and frame rate , p rioritizing either one
or the other. Capture mode is set the first time the product is accessed. Select the desired Capture Mode from the drop-down list
and click OK.Seealso
Capture mode, on page 15
The Live View page
If the Axis product has been customized to meet specific requirements, not a ll the ite ms des cribe d below will appear in the Live View
page. The following provides an overview of each available button.
Controls on the Live View page
The Stream Profile drop-down list allows you to select a customized or pre-programmed stream profile. Stream
profiles are configured under Video > Stream Profiles.See
Stream Profiles, on page 15
.
The Manual Trigger b utton can trigger an event directly from the Live View page. The button is con figured under
Live View Config > Action Buttons.
Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your
computer. This button is primarily intended for use when the AXIS Media Control view er toolbar is not available.
Enable this button from Live View Config > Action Buttons.
Activate the product’s fans with this button. Enable this button from Live View Config > Action Buttons. The Fan
button is activated automatically. Press this button to activate it manually.
Activate the product’s heater with this button. Enable this button from Live View Config > Action Buttons.
Enable or disable the Gatekee per by selecting On or Off from the drop-down list. The G atekeeper is configured
under Setup > Events > Gatekeeper,see
page 28
.
AXIS Media Control viewer toolbar
The AXIS Media Control viewer toolbar is available in Interne t Explorer only. See
AXIS Media Control (AMC), on page 10
for more
information. The toolbar
displays the following buttons:
8
AXIS Q6035–E PTZ Dome Network Camera
Accessing the product
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the video stream.
The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified
in the AM C Control Panel.
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escap e) on the computer
keyboard to cancel full screen view.
The Record button is used to record the current video s tream. The location where the recording is saved can be specified
in the AM C Control Panel.
PTZ Controls
The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under
System Options > Security > Users.
With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or
release control of the PTZ controls. The PTZ Control Queue is set up und er PTZ > Control Queue.
Click the Emulate joystick mode button and click in the image to mov e the camera view in the direction of the
mouse pointer.
Click the Center mode button and click in the image to center the camera view on that position.
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.
User-defined buttons can also appear in the Control panel. See
Controls, on page 23
.
Select a PTZ preset position to steer the camera vie w to the saved position. See
Preset positions,
on page 20
.
Click the Start Auto Track button to start autotracking directly from the Live View page. S
ee
Autotracking, on pag e 20
.
Pan and Tilt bars – Use the arrow s to pan and tilt the camera view , or click on a position on the bar to steer the
camera view to that position.
Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position.
Focus bar – Use the arrows to focus the camera, or c lick on a position on the bar to set the focus position. Using the
focus bar will disable the product’s autofocus. To re-enable, use the PTZ control panel which is opened by clicking
the Ctrl panel button (see above).
Iris bar – Click on a position on th
eirisbartochangethedegreetowhichtheirisisopened.Thiswilldisablethe
product’s auto iris. To re-enable, use the PTZ control panel which is opened b y clicking the Ctrl panel button (see above).
The PTZ controls can be disabled under PTZ > Advanced > Controls,see
Controls, on page 23
.
9
AXIS Q6035–E PTZ Dome Network Camera
Media streams
Media streams
The A xis product provides several image and video stream formats. Your requirements and the properties of your network will
determine the type you use.
The Live View page in the product provides access to H.264 and M otion JPEG video streams, and to the list o f available stream profiles.
Other applications and clients can access video streams directly, w ithout going via the Live View p age.
How to stream H.264
The video compression standard H.264 makes good use o f bandwidth, and can provide high quality video streams a t less than 1 Mbit/s.
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of
your network. The available options in AXIS Media Control are:
Unicast R TP
This unicast method (RTP over UDP) is used
for live unicast video, especially when it is
important to always have an up-to-date video
stream, even if some images are dropped.
RTP o ver RTSP
This unicast method (RTP tunneled over RTSP)
is useful as it is relatively simple to configure
firewallstoallowRTSPtraffic.
RTP over RTSP over HTTP
This unicast method can be used to traverse
firewalls. Firewalls are c ommonly configured to
allow the HTTP protocol, thus allowing RTP to
be tunneled.
Unicasting is used for video-on-demand
transmission so that there is no video traffic
on the network until a client connects and
requests the stream.
Note that there are a maximum of 20
simultaneous unicast connections.
Multicast RTP
This method (RTP over UDP) should be used for live multicast video. The video stream is al
ways
up-to-date, even if some images are d ropped.
Multicasting provides the most efficient usage of bandwidth when there are large numbers of
clients viewing simultaneously. A multicast cannot however, pass a network ro
uter unless the
router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20
simultaneous connections.
AXIS Media Control negotiates with the Axis pr oduct to determine the transport protocol to use. The order o f priority, listed in the
AMC Co n trol Panel, can be changed and the op
tions disabled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing ad ditional unlicensed
copies of the clients is prohibited. To purchase additional licenses, contact your Axis reseller.
MJPEG
This format uses
standard JPE G still images for the video stream. These images are then displayedandupdatedataratesufficient
to create a stream that sho ws constantly updated motion.
The Motion JPEG stream uses considerable amounts of b andwidth, but provides excellent image qualityandaccesstoeveryimage
contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS
Media
Control in Internet Explorer in W ind ows.
AXIS Media Control (AMC)
AXIS M ed ia Control (AMC) in Internet Explorer in Windows is the recommended method of a c ces sing live video from the Axis product.
10
AXIS Q6035–E PTZ Dome Network Camera
Media streams
TheAMCControlPanelcanbeusedtoconfigure various video settings. Please see the AXIS Media Control User’s Manual for more
information.
The AMC Control Panel is automatically ins t alled on first use, a fter which it can be configured. Open the AMC Control Panel from:
• Windows Control Panel (from the Start menu)
• Alternatively, right-click the video image in Internet Explorer and click Settings.
Alternative methods of accessing the video stream
You can also access video and images from the Axis product in the following ways:
• Motion JPEG server push (if s upported by the client, Firefox, for example). This option maintains an open HTTP connection
to the browser and sends da ta as and when required, for as long as required.
• Still JPEG images in a browser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths
can be used:
-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp
- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
- Unicast via RTS P, tunneled via HTTP : axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
• QuickTime
TM
. The following paths can b e used :
- rtsp://<ip>/axis-media/media.amp
- rtsp://<ip>/axis-media/media.3gp
11
AXIS Q6035–E PTZ Dome Network Camera
Media streams
Note
• <ip>= IP addess
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime adds latency to the video stream (up to 3 seconds).
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee
this.
12
AXIS Q6035–E PTZ Dome Network Camera
Setting up the p roduct
Setting up the product
The Axis product can be configured by users with administrator or operator rights. Cl ick Setup in the top right-hand corner of
theLiveViewpage.
• Administrators have unrestricted access to all settings.
• Operators have access to all settings except System Options
See also the online help
.
Basic Setup
Basic Setup provides shortcuts to the settings thatshouldbemadebeforeusingtheAxisproduct:
1. Users, see
page 33
.
2. TCP/IP, see
page 35
.
3. Date & Time, see
page 34
.
4. Video Stream, see
page 14
.
13
AXIS Q6035–E PTZ Dome Network Camera
Video
Video
It is possible to configure the following video features in your A xis product:
• Video stream. See
page 14
.
•Streamprofiles. See
page 15
.
• Camera settings. See
page 15
.
• Overlay image. See
page 16
.
•Privacymask.See.
Video Stream
You can define the following video stream settings from Video > Video Stream:
•Image.See
page 14
.
• H.264. See
page 15
.
•MJPEG.See
page 15
.
Image
You can modify the image resolution and compression, and rotate the image from the Image tab (Video > Video Stream). Setting
the comp ression level affects the image quality and bandwidth; the lower the compression, the higher the image quality with
higher ban
dwidth requirements.
To av
oid bandwidth pr oblems on the network, you can limit the frame ra te allowed to each viewer. The maximum frame rate can be
set to Unlimited, or you can limit the frame rate to a value.
An image or text can be superimposed over the i mage as overlay. See
Overlay, on page 16
.
Save your settings before they can take effect.
14
AXIS Q6035–E PTZ Dome Network Camera
Video
H.264
The GOV structure describes the composition of the video stream and setting the GOV-length to a higher value saves considerably on
bandwidth but may have an adverse effect on image qua lity.
ThebitratecanbesetasVariable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image
complexity, using up more bandw idth for incre as e d activity in the image, and less for lower activity in the monitored area. CBR
allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to
increase for increased image acti vity, but in this case cannot, the frame rate and image quality are affected negatively. To p a rtly
compensate for this, it is possible to prioritize either the frame rate or the image quality. Not s etting a priority means the frame rate
and image quality are equally affected. You must save your settings b efore they can take effect.
The current bit rate can be set to a ppear as text overlay. To do this, select the Include text check box option under Overlay Settings
and enter the code #b in the field.
MJPEG
Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the
bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting
provides consistently good im age quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame
size optimizes bandwidth and storage usage, but may give poor im age quality. To prevent increased bandwidth and storage usage,
the maximum frame size should be set to an optimal value.
Stream Profiles
There are four pre-programmed stream profiles available for quick set up. The settings for these can be adjusted. New cus tomized
profiles can also be created. Each profile has a descriptive name, indicating its purpose.
•Thestreamprofiles can be accessed from the Stream profile drop-down list in the Live View page.
• To add, copy, modify, and remove stream profiles go to Video > Stream Profiles.
• To select the default stream profile go to Live View Config > Stream Profile and choose the profile from the drop-down list.
For more information see the online help
on this page.
Camera Settings
The Video > Camera Settings page provides access to advanced image settings for the Axis product.
Capture mode
Capturemodedefine s how image data is taken from the image sensor in regards to re solution and frame rate , p rioritizing either one
or the other. The capture mode is set the first time the camera is acce ssed. See
Configure capture mode, on page 8
.
To change the capture mode setting, select the desired Capture Mode from the drop-down list and click OK. When the capture
mode setting is changed, most other settings, for example motion detection windows a nd events, will be removed or reset. Stop all
video streams before changing the capture mode.
Image Appearance
Increasing the Color level increases the color s aturation. The value 100 gives maximum color saturatio n. The value 0 gives a
black and white image.
The image Brightness can be a djusted in the range 0–100, where a higher value prod uces a brighter image.
Increasing the Sharpness can increase bandwidth usa ge. A sharper image might incre ase image n oise especially in low light
conditions. A lower setting reduces image nois e, but the whole image will appear less sharp.
15
AXIS Q6035–E PTZ Dome Network Camera
Video
White balance
White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light
source from the drop-down list. For a description of each available setting, see the online help
.
Wide Dynamic Range
Wide dynamic range can improve the exposure when there is a considerable contrast between light and dark are as in the image.
Exposure Settings
Configure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth
considerations.
Exposure control - These settings is used to adapt to the amount of light used. Automatic is the default settings can be used in most
situations. T he shutter speed is automatically set to produce optimum image quality.
Maxexposuretime-Select the maximum exposure time from the drop-down list. Increasing the exposure time will improve
image quality, but decrease the frame rate. There may also be an incr ease in motion blur. Checking Allow slow shutter decreases
the shutter speed in low light to improve image brightness.
Enable Backlight compensation - Enable this option if a bright spot of light, f or example a light bulb, causes other a reas in
the image to appear too dark.
Exposure zones - This settings determines w hich part of the image is used to calculate the exposure. For most situations, the Auto
setting can be used. For particular requirement, select a predefined a rea.
Max gain - Measured in decibels (dB), gain describes the amount of amplification applie d to a signal, in this case the visual
information in the ima ge. A high level of amplifica tion may provide a bette r image in very low light situations. A high gain will also
increasetheamountofimagenoise.
IR cut filter
The IR cut filter prevents infrared (IR) light from reaching the image sensor. In poor lighting conditions, for example a t night, o r
when using an IR lamp, set the IR cut filter to Off. This increases light sensitivity and al lows the product to “see” infrared light. The
image is shown in black and white when the IR cut filter is off.
If using automatic Exposure control,settheIRcutfilter to Auto to automatically switch between On and Off accordingtothe
lighting conditions.
Image settings
Autofocus enabled - Automatic focusing is enabled by default. If the focus position is changed manually using the focus bar,
autofocus will be disabled even if enabled here. In this case, use the PTZ control panel to enable autofocus, see
PTZ Controls, o n page
9
. If required, the focus control can be disabled under PTZ > Advanced > Controls.
Noise reduction - Set to On to enable noise reduction. Noise reduction may increase the amount of motion blur.
ImagefreezeonPTZ-Select All movements to freeze the image while the camera is moving during a pan, tilt or zoom opera t ion.
Once the camera reaches its new position, the view from that position is shown. Presets freezes the image only when the camera
moves between preset positions.
Overlay
Overlays can be used to provide extra information and are superimposed over the video image. With overlay text it is p ossible to
incl
ude date and time or view the current bit rate as overlay text.
To include the current bit rate as overlay text go to Video > Video Stream > Overlay Settings, select the Include text check box
option, and enter the code #b in the field. See the online help
for supported formats.
16
AXIS Q6035–E PTZ Dome Network Camera
Video
Overlay image
An overlay image can be used to provide extra information, or to mask a part of the video image.
To use your own image, such as a logo, first upload the image to the Axis product. Go to Video > Overlay Image,browseforand
upload the image file on the computer. The filecanthenbeselectedfromtheUse overlay image dro p-down list.
To place an overlay image at specific coordinates, go to Video > Video Stream and select the Include overlay image at coordinates
check box option and enter the X and Y coordinates.
For more information see the online help
Privacy Mask
A privacy mask is an area of solid colo r that prohibits us ers from viewing parts of the monitored area. Privacy masks cannot b e
bypassed via the VAPIX® Application Programming Interface (API).
The Privacy Mask List, Video > Privacy Mask, shows all the masks that are currently configured in the A xis product and indicates
if they are enabled.
The Pan/Tilt/Zoom coordinates of the privacy mask ar e locked in t he ir position. This means that regardless of the angle and zoom
of the lens, the same place or object will be hidden. To define at wh at magnification the m ask should be displayed, zoom to
the desired le vel and click Set level.
You can add a new mask, re-size the mask with the mo use, chooseacolorforthemask,andgivethemaskaname.Youcanconfigure
20 privacy masks and it is possible to use up to four privacy ma sks simultaneously.
For more information, see the online help
17
AXIS Q6035–E PTZ Dome Network Camera
Live View Config
Live View Config
You can customize the Live View page and alter it to suit your requirements. It is possible to d efine the following features of
theLiveViewpage.
•StreamProfile. See
page 15
.
• Default Viewer for Browser. See
page 18
.
• Viewer Settings. See
page 19
.
• Action Buttons. These are the buttons described in
Controls on the Live View page, on page 8
.
•UserDefined Links. See
page 19
.
Default viewer for browsers
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The p roduct attem pts
to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and
selects the best available combination.
18
AXIS Q6035–E PTZ Dome Network Camera
Live View Config
Browser Viewer Description
AMC
Recommended viewer in Internet Explorer (H.264/Motion JPEG)
QuickTime
H.264
Java applet
A slower imaging alternative to AMC. Requires one of the following installed
on the client:
• JVM (J2SE) 1.4.2 or higher
• JRE (J2SE) 5.0 or higher
Windows Internet Explorer
Still image Displays still images only. Click the Refresh button in y our br ow ser to view a
new image
Server Push
Recommended viewer for other browsers (Motion JPEG).
QuickTime
H.264
Java applet
A slower ima ging alternative to Server Push (Motion JPEG only).
Other browsers
Still image Displays still images only. Click the Refresh button in y our br ow ser to view a
new image
For more information, please s ee the online help .
Viewer Settings
Options for the viewer are configured under Live View Config > Viewer Settings.
•TheShow viewer toolbar option will display the AXIS M edia Control (AMC) or the QuickTime viewe r toolbar under the
video image in your browser.
• H.264 decoder installation. The administrator c an disable install
ation of the H.264 decode r included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your
Axis reseller.
•SelectShow crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode.
•SelectUse PTZ joystick mode as default to enable joystick mode. The mo de can be changed temporarily from the PTZ
control panel.
• You can enable recording fro
m the Live View page. The recordings are saved to the location specified in the AMC Control
Panel. See
AXIS Media Control (AMC), on page 10
.
User Defined Links
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL
to link to. Wh
en defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or
activate external d evices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the
script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.
19
AXIS Q6035–E PTZ Dome Network Camera
PTZ (Pan Tilt Zoom)
PTZ (Pan Tilt Zoom)
Preset positions
A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can
be accessed in several ways:
• By selecting the preset from the Preset positions drop-down list in the Live View Page.
• When setting up Events. See
page 26
.
• When setting up Guard Tour. See
page 21
.
• When setting up the Gatekeeper. See
page 28
To add a preset position:
1. Go to PTZ > Preset Positions.
2. Use the pan, tilt and zoom controls to steer the camera view to the desired position.
3. Enter a descriptive nam e in the Current position field.
4. If required, s elect Use current position as Home.
5. Click Add. Thecamera’sposition,irisandfocussettingsaresavedasapresetposition.
The Home position is readily accessible by clicking the Home buttonontheLiveViewpageandinthePresetP
ositions setup window.
To set a customize d home pos ition, select Use current position as Home when adding a preset pos
ition. The user-defined home
position will have (H) added, for example, Entrance (H). The default Home position, called “ Home”, will still be a vailable.
The product can be configured to return to the Home position when it has been inactive for a specified leng th of time. Enter
thelengthoftimeintheReturn to home when inactive field and click Save. Set the time to zero to prevent the product from
automatically returning to the Home position
.
To include the preset position name in t
he overlay text, go to Video,selectInclude overlay text and enter the modifier #P in the field.
For more information about modifiers, see
File Naming & Date/Tim e Formats
in the online help .
Autotracking
The Axis product can detect movement in the field of view , for example a moving vehicl e or person. If autotracking is enabled, the
Axis p roduct will automatically p an and tilt to follow the moving object. In case there is much simultaneous movement, the area with
20
AXIS Q6035–E PTZ Dome Network Camera
PTZ (Pan Tilt Zoom)
the most movement w ill be followed. Autotracking continues until the moving object stops or disappears from the monitored area.
Movement in areas blocked by pr ivacy masks and in exclude areas does not trigger a utotracking.
It is strongly recommended to enable the PTZ Control Queue if autotracking and guard tour are enabled simultaneously. In the PTZ
Control Queue, guard tour has lower priority than autotracking, so autotracking will not be abandoned to start a guard tour.
Configuration
Start/Stop Autotracking - Click Start to enable autotracking. To disable autotracking , click Stop.
Settings - The Movement trigger sensitivity level can be set to Low, Medium or High. Medium is usually a good choice, depending on
the size o f the moving obj ects and the image contrast, a low or high sensitivity might be more suitable.
Exclude Areas
Exclude areas are areas whe re movement is to be ignored.
Note
Movement in an area blocked by a privacy mask is always ignored.
1. Click Add area to create an exclude area
2. Resize and move the area (the blue rectangle) to the desired position.
3. Enter a descriptive name and click Save.
To remove an area, click the name of the area and click Remove. To enable or disable an area, click the name of the area and
click Enable/Dis able.
Max Limits
The pan and tilt limits restrict the area where autotracking is allowed. This may prov
e useful, for example, to avoid tracking
birds in the sky.
1. Select Enable tilt limit and Enable tilt limit respectively to enable the p an and tilt limits.
2. Enter the Tilt angle and Pan limit values.
3. Click Save.
Top view
Autotracking allowed
Guard Tour
A guard tour displays the video stream from differ ent preset positions, one-by-one, in a predetermined order or at random and for
configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.
The guard tour function in this Axis product also includes tour recording, see
Tour recording, on page 22
.
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AXIS Q6035–E PTZ Dome Network Camera
PTZ (Pan Tilt Zoom)
Toaddaguardtour:
1. Go to PTZ>GuardTourand click Add.
2. Select Create a preset tour and click OK.
3. Enter a descriptive name.
4. Specify the pause length between runs.
5. Select an available preset pos ition and cl ick Apply.
6. Specify the Move speed.
7. Specify the View Time in seconds or minutes.
8. Specify the View order or select the Random view order check box option.
9. Click Save.
To modify and remove guard tours, go to PTZ>GuardTour, select the guard tour in the Guard Tour List and click Modify/Remove.
For more information see the online help
.
Tour recording
The guard tour function in this product includes tour recording, which allows recording of a custom tour using an input device such
as a joystick, mouse, keyboard or through the VAPIX® Application Programming Interface (API) to move to and establish desired preset
positions, order of display and time intervals. A recorded tour displays the video stream of the recorded sequence of Pan/Tilt/Zoom
movements, including their variable speeds and lengths.
To add a recorded tour :
1. Go to PTZ>GuardTourand click Add.
2. Select Create a record tour and click OK.
3. Enter a descriptive name.
4. Specify the pause length between runs.
5. Click
to start recording the Pan/Tilt/Zoom movements.
6. When satisfied, click
.
7. Click OK.
Note
Only the name of the recorded tour and pause between runs can be modified. Starting a new recording will overwrite the
existing guard tour.
The recorded tour can be activated from the Live View page or through a scheduled event. For more information see the online
help
.
OSDI Zones
On-Screen Direction Indicator (OSDI) zones can be included in the overlay text (see
Overlay, on page 16
)toaidtheusertonavigate
the Axis product. Each OSDI zone is set up with coordinates and a descriptive name.
22
AXIS Q6035–E PTZ Dome Network Camera
PTZ (Pan Tilt Zoom)
OSDI zones are set up under PTZ > OSDI Zones. The Axis product uses the coordinates of the center of the view to set the lower
left and upper right zone areas. First navigate to where you would like the lowermost left point of the OSDI zone to be located.
Click Get to set the coordinates. Proceed to where the upper right point of zone should be located and click Get. Give the zone a
descriptive name and click OK.
To include the name of the OSDI zone in the overlay text, go to Video < Video Stream < Overlay Settings.ChecktheInclude
text box and enter the modifier #L in the field. For more inform ation about modifiers, see
File Naming & Date/Time Formats
in
theonlinehelp
.
Advanced
Limits
Define the pan, tilt, zo om and focus limits for the Axis p roduct. Movements to the left and right, up and down, can be restricted to
narrow the area under surveillance.
Configure the near focus limit to avoid focusing on objects too close to the camera lens.
Move speed sets the speed of the camera’s pan and tilt movements. The default setting is maxim u m speed.
When using a jo ystick (or emulating one with the mouse) the Enable proportional speed setting can be used to reduce the maximum
pan/tilt movement speed, i.e. the speed the ca m er a view moves at when the joystick is pushed all the way out in any direction. This is
useful then the view is zoomed in on an object.
When Enable Auto-flip is selected, the Axis product will simulate continuous pan movement in the same direction, i.e. the camera
will pan the full 360 degrees, even though there is a mechanical stop at ±180 degrees.
When Enable movement prediction is selected, the Axis p roduct will attempt to predict the new position in the pan movem ent, after
compensating for the slight delay while the camera changes direction after an auto-flip. This is useful for tracking moving objects or
persons when using the joystick or emulated joystick mode.
See the online help
for more information.
Controls
Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX® Ap plication
Programming Interface. The buttons will be displayed in the PTZ c ontro l panel, which is available in the Live View page though
the Ctrl panel button, see
page 9
.
Deselect the options under Enable/Dis
able controls to disable the pan, tilt, zoom, focus and iris controls.
Note
Disabling PTZ controls will affe ct preset positions. Fo r example, if the tilt control is disabled, the product cannot move to
preset positions that require a tilt movement.
Control Queue
The administr
ator can set up a queue for PTZ controllers from PTZ > Control Q ueue. Once s et up, the PTZ Control Queue buttons
appear in the Live View pag e of fering one viewer exclusive control for a limited period of time. Other users will be placed in queue.
A user who belo ngs to a group (see
Users, on page 33
) w ith a higher PTZ priority can go before other users in the queue and
take control of the product. The order of priority is as follows:
1. Administrator — An administrator takes over PTZ control regardless of who is first in queue. The administrator w ill be
removed from the queue 60 seconds after the last PTZ control command.
2. Event — The Axis product can be configuredtogotoapresetpositionwhen triggered by an alarm (see
Events, on page 26
).
The event w ill immediately be placed first in the queue except when an administrator is in control.
3. Operator — Same as administrator but with lower priority
23
AXIS Q6035–E PTZ Dome Network Camera
PTZ (Pan Tilt Zoom)
4. Guard Tour — A guard tour (see
page 21
) has PTZ control for an indefinite period of time. It may be overridden by an
operator, event or administrator. The guard tour will resume w hen higher priority groups leave the queue.
5. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed
on to the next viewer in queue.
Note
• The a d minis t rator can enable and disable PTZ controls for selected users.
• To identify different users in the viewer group, cookies must be enabled on the client.
24
AXIS Q6035–E PTZ Dome Network Camera
Applications
Applications
Third p arty applications can be upload ed to and installed on the Ax is product. For more inf ormation, go to www.axis.com/applications
To upload an application, go to Applications > Packages, click Browse to locate the file and the n c lick Upload Package. Click on the
uploaded application’s name to open the menu options Settings, License and About.Forconfiguration inst ructions, please refer to
the documentation provided with the application.
Most applications need a license to run. To install the license, select the License menu option. If the product is connected
to the Internet, Automatic Installation appears in the web page. If the product is not connected to the Internet, go to
www.axis.com/applications to acquir e a Licens e ke y. You will need a license code and the product’s serial number (found on the label
and under System Options > Support > System Overview) to receive a license key.
Installed Applications lists installed applications with information about the version a nd the vendor, the status of the application
(running or not running), and information about the license.
Use the Start and Stop buttons to start and stop the application.
To generate a log file for the appli cation, select the application and click Log.
Note
It is recommended to run one application at a time. A void running applications when motion detection is active.
25
AXIS Q6035–E PTZ Dome Network Camera
Events
Events
Predefined parameters, known as an Event or Even t Type, can trigger actions in the Axis product. A common event type is an alarm
that causes the product to upload images to an Event Server.
Triggered events - are activated by a signal, for exa mple motion detection.
Scheduled events - run at preset times, in a repeating pattern on selected weekdays.
Actions - re fe r to w hat h appens when an event occurs.
Triggered events can be activated by:
• Motion detection, see
page 28
• A trig ger from an uploaded a pplication, see
Applications, on page 25
• Pan Tilt Zoom — when the view stops at a preset position
• Full d isk — when the SD card has less than 1 MB free memory left
• System events, for example on boot.
Event actions include:
• Uploading images to an event server or send images by email
• Savingthevideostreamtotheproduct’sSDcard
• Sending notification messages and emails
• Pan Tilt Zoom — go to a preset
Event Se rvers
Event servers receive uploaded image files and
/or notification messages. To set up event server connections in the Axis product, go
to Events > Event Servers and enter the required information for the server type.
Note
Email servers are configured under System Options > Network > SMTP (email).
When the setup is complete, click Test to test the connection (the connection test takes approximately 10 seconds).
Server type
Purpose
Information
required
FTP Server
• Receives uploaded images • Descriptive name
• Network address and upload path
• User name and password
HTTP Server
•Receivesnotification messages
• Receives uploaded images
• Descriptive name
• URL (IP address or host name)
• User name and password
• Proxy settings
TCP S erver
•Receivesnotification messages • Descriptive name
• Network address (IP address or host name)
• Port number
For details on each s ettings, see the online help .
26
AXIS Q6035–E PTZ Dome Network Camera
Events
Event Types
An Event Type describes how and when the Axis product performs certain actions.
Example
If somebody passes in front of the camera and an event has been configured to detect and respond to motion, the Axis product can
recordandsaveimagestoanFTPserverandsendanotification email. Images can be sent as email attachments.
Set up a triggered event
The following example describes how to configure the Axis product to upload images when motion is detected.
1. Go to Events > Motion Detection and set up a motion detection window. See
Set up motion detection, on page 29
.
2. Go to Events > Event Types and click Add triggered.
3. Enter a descriptive name for the event, for example Motion detected.
4. Set the Priority — high, normal or low.
5. Set the Respond to Trigger parameters to de fine when the event is active, for example, after office hours.
6. Select Motion detection from the Triggered By lis t. Select the desired motion detection w indow and indicate if the event
should be triggered when motion starts or stops (or both).
7. Set the When Trigge red parameters, that is, define what the product should do when motion is detected. To upload images,
select Save stream and enter the required information. See
Save stream
.
8. Click OK to save the event.
Note
•Upto10eventtypescanb
econfigured, and up to 3 of these can be configured to upload images.
• Filenamescanbeformattedaccordingtospecific requirements. See
File Naming & Date/Time Formats
in the online help.
Set up a scheduled event
A scheduled event can be activated at preset times, in a repeating pattern on selected weekdays.
The following example describes ho w to configure the Axis product to upload images from pre-programmed time periods.
1. Go to Events > Event Types and click Add scheduled.
2. Enter a descriptive name for the event, for example Scheduled email upload.
3. Set the Priority — high, normal or low.
27
AXIS Q6035–E PTZ Dome Network Camera
Events
4. Set the Activation Time parameters (24h clock) for the event. For example, select Recurrence pattern and let the event
start on Sundays at 13.00 with a duration of 12 hours.
5. Set the When Activated parameters, that is, define what the product should do when the e vent is activated. To upload
images, select Save stream and enter the required information. See
Save stream
.
6. Click OK to save the event.
Save stream
To upload images to an FTP or HTTP server, save the video stream to the SD card or send images by email, check the Save stream box.
Pre-trigger a nd post-trigger buffers are useful when checking to see what happened imm ediately before and after a trigger. All
uploaded images are JPEG i mages.
Image frequency - Set the image frequency to a desired frame rate. The frame rate will be the best possible, but might not be a s
high as specified, especially if uploading via a slow connection.
Include pre-trigger buffer - Images stored internally in the product from the time immediately preceding the trigger. Check the box
to enable the pre-trigger b uffer and specify the buffer length in seconds, minutes or hours.
Include post-trigger buffer - Images stored intern ally in the product from the time immediately after the trigger. Check the box to
enable the post-trigger buffer and specify the buffer length in seconds, minutes or hours.
Note
• Pre-trigger and post-trigger buffers will be lo st if the connection to the event server fails.
• The maximum length of the pre-/post-trigger buffer depends on the video image s ize and selected frame rate.
• If the pre- or post-buffer is too large for the product’s internal memory, the frame rate is reduced and individual images
may be missing. If this occurs, an entry is created in the product’s log file.
Continue image upload (unbuffered) - Upload video images for a fixed length of time or for as long as the trigger is active.
Select type - Upload images to an FTP or HTTP server, s end images by email or save the video stream to the SD card.
Create folder - Images uploaded to FTP and HTTP servers can be saved to designated folders. Folders can, for example, be named
using the current date and time, see
File Naming & Date/Time Formats
in the online help.
Base file name - Used to name all uploaded images. Add a suffixoruseyourownfile format to give the images unique names, see
File Naming & Date/Time Formats
intheonlinehelp.
Use stream profile - Select the stream profile to upload, send as email or save to the SD card. When saving to the SD card, the video
format must first be selected. For information on stream profiles, see
Stream Profiles, on page 15
.
Gatekeeper
The Gatekeeper monitors an area such as an entrance gate. It can pan, tilt and zoom in, and take a snapshot of, for example, a
face, trigg ered
by movement in the area. The camera will then automatically return to the home position and continue to overview
the monitored area.
To configure the G atekeeper, follow the online instructions under Events > Gatekeeper.
M
otion detection
Motiondetectionisusedtogenerateanalarmwhenevermovementoccurs(orstops)intheview. Upto10IncludeandExclude
windows can be configured:
• Include windows — target specific areas within the whole video im age
28
AXIS Q6035–E PTZ Dome Network Camera
Events
• Exclude windows —define areas within an Include window that should be ignored (areas outside Include w indows
are automatica lly ignored)
Once configured, the motion detection windows appear in the list of available triggers for triggered events. See
Set up a triggered
event, on page 27
.
Note
Using the motion detection feature may decrease the product’s overall performance.
Set up motion detection
To se t up a motion detection Include W indow , follow these instructions:
1. Go to Events > Motion D etection.
2. Select the Con figure Included Windows option and click New. Select t he new w indow in the list of windows and enter
adescriptivename.
3. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired
position) of the active window (window with red frame).
4. Adjust the Object Size, History and Sensitivity profile slide rs (see
Motion detection param eters
for details). Any detected
motion within an active window is indicated by red peaks in the Activity window.
5. Click Save.
To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the
include window.
To delete an include or exclude window, s elect the window in the list of windows and click Del.
Motion detection parameters
The parameters controlling motion detection are described in the table below:
Parameter
Object S
ize
History
Sensiti
vity
Description
Object size relative to windo w
size.
Object memory length.
Difference in luminance
between background and
object.
29
AXIS Q6035–E PTZ Dome Network Camera
Events
High level (100%)
Only very large objects trigger
motion detection.
An object that appears in
the window triggers motion
detection for a long time
before it is conside red as
non-moving.
Ordinary colored objects on
ordinary backgrounds trigger
motion detection.
Medium level (50%)
A large difference in luminance
is required to trigger motion
detection.
Low level (0%)
Even very small objects trigger
motion detection.
An object that appears in
the window triggers motion
detection only for a very short
time before it is conside re d as
non-moving.
Only very bright objects on
a dark background trigger
motion detection.
Recommended values
5–15% 60–90% 75–95%
Default values
15% 90% 90%
Tips:
• To trigger on small objects or movements, use several small m otion detection windows rather than one large window
and select a low object size.
• To avoid triggering on small objects, select a high object size.
• If no objects should appear in the Include Window, select a high history level. This will cause motion detection to trigger as
long as the object is present in the window.
• To only detect flashing light, select a low sensitivity. In other c ases hi
gh sensitivity is recommended.
30
AXIS Q6035–E PTZ Dome Network Camera
Recordings
Recordings
If using an SD card, the Axis product can be configured to record video continuously or as a result of a triggere d or s cheduled event:
• To start a continuous recording, see
page 32
.
• To set up triggered and scheduled events, see
Events, on page 26
.
• To access event recordings, see
page 31
.
Event recordings
Event recordings made to the product’s SD card (not included) can be accessed fro m the Recordings > Events page. For instructions
how to set up triggered and scheduled events, see
Events, on page 26
.
From the Recordings > Events page, you can:
• Play recordings f rom the SD card
• View information on the recording, click Properties
• Lock recordings to prevent accidental remo val
• Remove recordings
• Download recordings
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded
file is a zip file
containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped
with the date and time they were downloaded (that is, not the date the recordings were made).
Note
To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter
can be downloaded from www.axis.com/techsup/software
31
AXIS Q6035–E PTZ Dome Network Camera
Recordings
Continuous recording
IfusinganSDcard,theAxisproductcanbeconfigured to c ontinuously save video to the card. To prevent the disk from becoming
full, it is recommended to enable automatic disk cleanup under System Options > Storage.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select a Stream profile to use for continuous recordings.
4. Click Save to save and start the recording.
Note
An on going recording will be resta rted and all previous continuous recordings will be r
emoved if a new stream profile is
selected.
To restart an ongoing recording, go to Recordings > Continuous and click Restart. This will remove all pre vious continuous recordings.
To play o r download a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. To play or download the recording from a point in time, enter the year, month, date and the time in hours and minutes in
the From field.
3. Enter the amount o f the recording (hours and minutes) to play or download in the Duration field.
4. Click Play to playback the recording, or click Download to download the recording.
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file
containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped
with the date and time they were downloaded (that is, not the date the recordings were made).
Note
To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter
can be downloaded from www.axis.com/techsup/software
32
AXIS Q6035–E PTZ Dome Network Camera
System Options
System Options
Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can
set up other users by giving them user names and passwords. It is also possible to allow a nonymous viewer login, which means
that anybody may access the Live View page.
The user lis t disp lays authorized users and user groups (access levels):
Viewer - Access to the Live View page
Operator - Access to the Live View page and to all settings except System Options
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSPPasswordSettings, select the type of password to allow. You may need to allow unencrypted passwords if there
are viewing clients that do not suppo rt encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in again and be configuredtousethisfunctionality.
Under User Settings,checktheboxtoenableanonymous viewer login to allow anonymous users access to the Live View page.
Check the box to enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.
Uncheck the box Enable Basic Setup to hide the Basic Setup menu. Basic Setup prov ides quick access to settings that should be
made before using the Axis product.
IP Address Filter
IP address filtering is enabled on the System Options > Security > IP Address F ilter page. Once enabled, the listed IP address are
allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses). The users from
these IP addresses need to be specifi
ed in the user list with the a ppropriate access rights. See System Options > Security > U sers.
HTTPS
The Axis product supports encrypted browsing using HTTPS. This is con figured on the System Options > Security > HTTPS page.
A self-s ign ed ce r tificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed
certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only
implemented a
fter the installation of a signed certificate issued by a Certificate Authority.
To obtain
asignedcertificate fro m an issuing Certificate Authority, click Create Certificate Request. When the signed certificate
is returned , click Install signed certificate to import the certificate. The properties of any certificate request currently resident in
the product or installed can be viewed by clicking Properties.
To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.
For more information, see the online help
.
IEEE 802.1X
IEEE 802.1X is a standard for po rt-based Network Admission Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
33
AXIS Q6035–E PTZ Dome Network Camera
System Options
To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a
third-party entity ca lled an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft
Internet Authentication Service.
In Axis' implementation, the n etw ork de vice and the authenticatio n server authenticate themselves with the help of digital
certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an
Certification Authority (CA). You need:
•aCAcertificate to validate the identity of the authentication server
• a CA-signed client certificate and a private key to authenticate the network device.
To allow the network d evice to access a network protected by IEEE 802.1X:
1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the
client private key.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
4. Check the box to enable IEEE 802.1X and click Save.
Certificates
CA Certificate The C A certificate is used to validate the identity of the authentication s erver. Enter the path to
the certificate directly, or locate the file using the Browse button. Then click Upload.Toremove
acertificate , click Remove.
Client certificate
Client private key
The client certificate and private key are used to authenticate the network device. They can be
uploaded as separate files or in one co mbined file (e .g. a PFX file or a PEM file). Use the Client
private key field if uploading one combined file. For each file, enter the path to the file , or locate the
file using the Browse button. Then click Upload.Toremoveafil
e, click Remove.
Settings
EAPOL version
SelecttheEAPOLversion(1or2)asusedinyournetworkswitch.
EAP identity
Enter the user identity (maximum 16 characters) a ssociated with your certificate.
Private key password
Enter the password (maximum 16 characters) for the private key.
Enable IEEE 802.1X
Check the box to enable the IEEE 80
2.1X protocol.
Date & Time
The Axis product’
s date and time settings are configured under System Options > Date & Time.
Current Serv
er Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see
below).
To change the date and time settings, select the preferred Time mode under New Server Time:
• Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and
time are set once and will not be updated automatically.
• Synchronize w ith NTP Server obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see
NTP Configuration, on page 36
.
If using a host name for the NTP server, a DNS server must be configured. See
DNS Configuration, on page 36
.
• Set manually allows you to manually set date an d ti m e.
34
AXIS Q6035–E PTZ Dome Network Camera
System Options
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
The Date & Time Format Used in Images is the date a nd time format displayed as a text overlay in the video stream. Use the
predefined formats or see
File Naming & Date/Time Formats
in the online help for information on how to create c ustom date and
time formats. To include date and time in the overlay text, go to Video and select Include date and Include time.
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version
must always be enabled.
IPv4 Address Configuration
By default, the Axis p roduct is set to use IPv4 (IP version 4) and to obtain the IP address a utomatically via DHCP. The IPv4 settings are
configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to c entrally manage and automate the assignment of IP
addresses. DHCP should only be enabled if using dynamic IP ad dress notification,oriftheDCHPcanupdateaDNSserver,which
when allows you to access the Axis prod uct by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see
page 41
) and then perform the installation again.
To use a static IP address, check Use the following IP a ddress and specify the IP address, subnet mask and default router.
IPv6 Address Con figuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The IP address can be set using ARP a nd Ping. For instructions, see the product’s Installation Guide.
ARP/Ping is enabled by default. To disable, uncheck the box under System Options > Network > TCP/IP > Basic.
The ARP/Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is set. To reset the
IP address, the product must be restarted to activate ARP/Ping for an additional two minutes.
Pinging the prod uct is still possible when this service is disabled.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from
any location. For more information and help to find a local AVHS Service Pro vider go to www.axis.com/hosting
AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.
One-click enabled - Press the product’s control button (see
Hardware overview, on page 4
) to connect to an AVHS service over the
Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not
registered within 24 hours from when the b utton is pressed, the product will disconnect from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the
one-click insta llation.
35
AXIS Q6035–E PTZ Dome Network Camera
System Options
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic.Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS serv er address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
Domain name - Enter the do main(s) to search for the host name used by the Axis product. Multiple domains can be separated by
semicolons. The host name is always the firstpartofafullyqualified domain name, for example, myserver is the host name in the
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS se rvers. The secondary DNS server is
optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is us ed to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP setting s provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS
name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers w henever the Axis product’s IP ad dress changes.
For more information, s
eetheonlinehelp
.
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access
the product fr
om other hosts on the same segment on the local network. The product can have a Link-Local IP and a static
or DHCP-supplied IP address at the same time .
This function can b e disabled under System Options > Network > TCP/IP > Advanced.
HTTP
T
he HTTP port used by the Axis product can be changed under System Options > N etwork > TCP/IP > Advanced. Any port in the
range 1024–65536 can be used . The default setting is 80.
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AXIS Q6035–E PTZ Dome Network Camera
System Options
HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. Any port in the
range 1024–65536 can be used. The default setting is 443.
To enable HTTPS, go to System Options > Security > HTTPS. For more inf orma tion, see
page 33
.
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network ( LAN) is incre as ed
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal when the Axis p roduct is located on an intranet (LAN) and you wish to make it available from the other
(WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router
isforwardedtotheproduct.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this must be supported by the router. The router must also supp ort UPnP
TM
.
• The route r has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband
sharing device” or “Home firewall” but the essential purpose of the device is the same.
Enable/Disable - When enabled, the Axis product attempts to configure po rt mapping in a NAT router on your network, using UPnP
TM
.
Note that UPnP
TM
must be enabled in the product (see System Options > Network > UPnP).
Use manually selected NAT router - Select this option to manually s elect a NAT router and enter the IP address for the router in
the field. If no router is sp ecifi ed, the product automatically searches for NAT routers on your network. If more than one router is
found, the default router is s elected.
Alternative HTTP port - Select this option to manually de fi ne an external HTTP port. Enter the port number in the field. If no port is
entered here, a port number is automatically selected when NAT traversal is enabled.
Note
• An alternative HTTP port can be used or be active even if NAT trave rsal is disabled. This is use ful if your NAT route r does
not support U PnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically sele cted.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled
under System Options > Network > TCP/IP > Advanced.
Note
This FTP server has nothing to d o w ith the product’s ability to transfer image s v ia FTP to other locations and servers.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 video stre ams will not be available if the RTSP server is disabled.
37
AXIS Q6035–E PTZ Dome Network Camera
System Options
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other
side of a firewall or proxy server. This functionality is useful if the A xis product is located on a local network behind a fire wall, and
notifications, uploads, alarms, etc need to be send to a destination outsid e the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help
.
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes network traffic and provides a greater network re liability by controlling the amount of bandwi dth an application may use.
TheQoSsettingsareconfigured under System Options > Network > QoS. Using DSCP (Differentiated Services Co depo int) values, the
Axis product can mark the following types of traffic: live video, e vent/alarm traffic and management traffic.
SMTP (email)
To send event and error email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be
set up. This is done under System Options > Network > SMTP (email).
Enter the host names or IP addresses and port numbers for the primary and secondary m ail servers in the fields provided. A From
email address is also required. If the mail server requires a uthentication, check Use authentication to log in to this server and enter
the necessa ry information.
SNMP
The Simple Network Management P rotocol (SNMP) allows remote management of network devices. A n SNMP community is the
group of devices and management station running SNMP. Com munity names are used to identify groups.
The Axis product can be configured to s upport SNMP on the System Options > Network > SNMP page.
Depending on the level of security required, select the version on SNMP to use.
SNMP v1/v2 provides the lo west level of security. The community name can be specified as a p assword for read or read/write
access to all supported SNMP devices. The d efault password for the Read community is public and the default password for the
Write community is write.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are use d by the Axis product to send mess age s to a management system on im portant events and status
changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that
should receive the message.
The following tra ps are available:
•Coldstart
•Warmstart
•Linkup
• Authentication failed
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
To use SNMP v3, HTTPS must be enabled, see
HTTPS, on page 33
. To enable SNMP v3, check the box and provide the initial user
password.
38
AXIS Q6035–E PTZ Dome Network Camera
System Options
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to factory default s ettings, on page 41
.
UPnP
TM
The Axis product includes supp ort for UPnP
TM
.UPnP
TM
is enabled by default and the p roduct is automatically detected by operating
systems and clients that support this protocol.
UPnP
TM
can be d isabled under System Options > Network > UPnP
TM
.
RTP/H.264
The RTP p ort range and multicast settings are configured under System Options > Network > RTP.
The RTP port range defines the range of ports from which the video ports are automatically selected. For multicas t streams, only
certain IP addresses and port numbers should be used.
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
Bonjour can be disabled under System Options > Network > Bonjour.
Storage
SD Card
The SD/SDHC memory card (not included) is managed on the System Options > Storage > SD Card page.
The settings under Storage Device are used to identify and monitor the status of the SD card, and to unmount the SD card
before removal. Mounting is done automatically when a card is inserted. S D cards are normally preformatted when purchased,
but if needed, click Format to format the card.
Note
To prevent corruption of recordings, the SD card should always be unmounted before removal.
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair.
The settings under Storage D evice Settings are used to configure removal of recorded video. Automatic disk cleanup can be enabled
and set according t o a schedule. The disk can be locked to prevent removal of recordings.
For more information, see
theonlinehelp
.
Maintenance
The Axis produ
ct provides several maintenance functions. These are available under System Options > Maintenance.
Click Re
start to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current
settings.
Click Restore to reset most settings to the factory default values. The following settings a re not affected:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
39
AXIS Q6035–E PTZ Dome Network Camera
System Options
• the subnet mask
•thesystemtime
• the IEEE 802.1X settings
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see
Reset to factory default settings, on page 41
.
To test the product’s PTZ mechanics, click Test under PTZ Status.
For information about fi rmware upgrade, see
Upgrading the firmware, on page 43
.
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See also
Troubleshooting, on page 43
.
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides information about system e vents.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Provides information
about the product status in a popup window. The Access Log is a utomatically included
in the Server Report.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are curre ntly accessing media streams.
Crash Report - Ge ne rate s an archive with debugging information. The report takes several minutes to generate.
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration.
The Access Log can be configured to list all connectio ns to the product (select C ritica l, Warnings & Info). If required, a different log
level can be used when sending emails.
40
AXIS Q6035–E PTZ Dome Network Camera
System Options
Advanced
Scripting
Scripting allows experienced users to customi ze and use their o wn scripts.
Caution
Improper use may cause unexpected behavior and loss of contact with the Axis product.
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does n o t provid e
assistance for proble m s with c ustomized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before
customizing the scripts. If a script causes problems, reset the product to its factory default settings, see
page 41
.
For more information, see www.axis.com/developer
File Upload
Files, for example we b pages and images, can be u ploaded to the Axis pro duct and used as custom settings. To upload a file, go
to System Options > Advanced > File Upload.
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the
selected user group (viewer, operator or administrator) for the uploaded file.
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. All parameters can be set and modified from this
page. Help is available from the standard help pages.
To ope n Plain Confi g, go to System Options > Advanced > Plain Config.
Reset to factory default settings
This wi ll reset all parameters, including the IP address, to the fa c tory default settings:
1. Press and hold the Control button and the Power button for about 15 seconds until the Status indicator flashes amber (see
Ha
rdware overview, on page 4
).
41
AXIS Q6035–E PTZ Dome Network Camera
System Options
2. Release the Control button but continue to hold down the Power button for about 1 minute until the Status indicator
turns green.
3. Release the Power button and re-assemble the product.
4. The process is now complete, the product has been reset to the factory default settings. The default IP address is
192.168.0.90
5. Re-assign the IP address.
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
42
AXIS Q6035–E PTZ Dome Network Camera
Troubleshooting
Troubleshooting
Checking the firmware
Firmware is software that dete rmines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmw a re version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.
Upgrading the firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.
Always read the u pgrade instructions and release notes available with each new release, before upgrading the firmware.
To upgrade, fo llow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used f or multiple upgrades . See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmw are is upgraded (providing the features are available in
the new firmware) although this is n ot guaranteed by Axis Communications AB.
Emergency recovery procedure
If powe
r or network connection is lost during the upgrade, the p rocess fails and the product becomes unresponsive. Flashing red Status
indicator indicates a faile d upgrad e. To recover the product, follow the steps below. T he serial number is found on the pro duct’s label.
1. In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp
43
AXIS Q6035–E PTZ Dome Network Camera
Troubleshooting
ping -s 408 <IP address>
In Windows, type the following from a command/DOS prompt:
arp -s <IP address> <serial number> temp
ping -l 408 -t <IP address>
2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP add ress. In the page that ap pears, use the Browse button to select the upgrade
file to use. Then cl ick Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status
indicator.
5. Reinstall the pro duct, referring to the Installation Guide.
If the e mergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/
Symptoms, possible causes and remedial actions
Problems setting the IP address
When using ARP/Ping
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for
detailed inst ructions.
The p roduct is located on a
different subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an I P address.
The IP address is being used
by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product.
If you receive: Reply from <IP address>: bytes=32; time=10... this means
that the IP address may already be in use by another device o n the network. Obtain a new IP
address from the network administrator and reinstall the product.
If you see Request timed out, this means that the IP address is available for use with the
Axis product. Check all cabling and reinstall the product.
Possible IP address conflict
with ano ther device on the
same subnet.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another d evice, there may
be problems accessing the product.
The camera cannot be a ccessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address field.
If the pr
oduct and the client are on the same network, run A XIS IP Utility to locate the product.
Identify the product using its model or serial number.
The IP address has been
changed by DHCP
Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP
address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages
and disabled DHCP in t he TCP/IP settings. Return the product to the main network. The product
now has a fixed IP address that will not change.
The product is accessible locally but not externally
Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
product, s ee
NAT traversal (port mapping) for IPv4, on page 37
. The router must support UPnP
TM
.
Firewall protection
Check t he Internet firewall with your network administrator.
Default routers requried
Check if you need to configure the router settings.
44
AXIS Q6035–E PTZ Dome Network Camera
Troubleshooting
Problems with the H.264 format
Check that the relevant H.264 connectio n methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See
AXIS Media Control (AMC), on page 10
.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
No H.264 displayed in the
client
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check with your network administrator that the multicast addresses used by the Axis product
are valid for y our network.
No multicast H.264
displayed in the client
Check with y our network administrator to see if there is a fir ewall preventing viewing.
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Tim e To Live) value may need to be increased.
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering from the Video stab in the AMC Control Panel.
Poor rendering of H.264
images
Ensure that your graphics card is using the latest driver. The latest drivers can usua lly be
downloaded from the manufacturer’s website.
Color sat uration is different
in H.264 and Mot ion JPEG
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for m ore
information.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth availa ble .
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower frame rate than
expected
Lower the image resolution.
See
Performance considerations, on page 49
.
Why do I not get maximum
frames per second?
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See
Technical Specifications, on page 47
.
Set a Capture Mode that pr ioritizes frame rate. Go to Setup > Video > Camera Settings. Changing
the capture mode to prioritize frame rate will lower the maximum resolution. See
Capture mode,
on page 15
.
Image degeneration
Decrease the GOV length.
Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been
interrupted or the firmw ar e
has otherwise been damaged
See
Emergency recovery procedure, on page 43
.
No images displayed on web page
Problems with AXIS M edia
Control (Interne t Explorer
only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Medi a Control is installed on your workstation.
Installation of add itional
ActiveX component
restricted or pro hibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video image settings under Setup > Video > Video Stream and Setup > Video >
Camera Settings.
45
AXIS Q6035–E PTZ Dome Network Camera
Troubleshooting
Missing images in uploads This can occur w hen trying to use a larger image buffer than is actually available. Try low ering
the frame rate or the upload period.
Slow image update Configuring pre -buffe rs, motion de tection, high-resolution images or high frame rates will affect
the performance of the Axis product.
Poor perfo rmance Poor performance maybecausedbyheavynetworktraffic, multiple users accessing the product,
low performance clients, use of fe atures such as m otion detection and event handling.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering ar tifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly or may be too larg e. See
Overlay Image
Settings
in the online help for more information.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Netcape 7.x and Mozilla 1.4
(or later) can sometimes
freeze on a slow computer
Lower the image resolution
Problems uploading files
Limited space There is only limited space available f or the upload of your own files. Delete existing files to free
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may tr igge r mistakenl y. Lower the sensitivity
setting to avoid problems with luminance.
Storage and disk management problems
Video can
not be recorded
Check tha
t the SD card is no t write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
46
AXIS Q6035–E PTZ Dome Network Camera
Technical Specifications
Technical Specifications
Function/group
Item
Specifications
Models
AXIS Q6035–E 60 Hz
AXIS Q6035–E 50 Hz
Image sensor
1/2.8‘ Progressive scan CMOS
Lens Varifocalf=4.7–94mm
F1.6 — 3.5
Autofocus
Automatic day and night functionality
Horizontal angle of view: 54.1° — 2.9° in HDTV 1080p
Horizontal angle of view: 37.6° — 1.9° in HDTV 720p
Minimum
illumination
Color: 0.8 lux at 30 IRE F 1.6
B/W: 0.04 lux at 30 IRE F1.6
Shutter time
1/30000 s to 1/4 s
Pan/Tilt/Zoom
E-flip
100 preset positions
Pan 360° (endless), 0.05° — 450°/s
Tilt: 220°, 0.05° — 450°/s
20x optical zoom and 12x digital zoom , total 240x zoom
Camera
Pan/Tilt/Zoom
functionalities
Guard tour, tour recording, control queue, on-screen directional indicator
Video
compression
H.264 (MPEG-4 Part 10/AVC)
Motion JPEG
Resolutions HDTV 1080p 1920x1080 to 320x180
HDTV 720p 1280x720 to 320x180
Frame rate H.26 4
Up to 30/25 fps (60/50 Hz) in 1080p
Up to 60/50 fps (60/50 Hz) in 720p
Frame rate
Motion JPEG
Up to 30/25 fps (60/50 Hz) in 1080p
Up to 60/50 fps (60/50 Hz) in 720p
Video streaming
Multiple, individually configurable streams in H.264 and M otion JPEG
Controllable frame rate and bandwi d th
VBR/CBR H.264
Video
Image settings
Wide dynamic range (WDR), manual shutter time, compressi on, color, brightne ss,
sharpness, white balance, exposure control, exposure zones, backlight compensation, fine
tuning of behavior at low light
Rotation: 0°, 180°
Text and image overlay
3D privacy mask
Image freeze on PTZ
47
AXIS Q6035–E PTZ Dome Network Camera
Technical Specifications
Function/group
Item
Specifications
Security Password protection, IP address filtering, HTTPS encryption*, IEEE 802.1X network access
control*, digest authentication, user access log
*This product includes software developed b y the Open SSL Project for use in the Open
SSL Toolkit (www.openssl.org)
Network
Supported
protocols
IPv4/v6, HTTP, HTTPS*, SSL/TLS*, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,
DHCP,ARP,SOCKS,etc
*This product includes software developed b y the Open SSL Project for use in the Open
SSL Toolkit (www.openssl.org)
Application
Programming
Interface
Open API for software inte gra t ion, including VAPIX® and AXIS Camera Application
Platform from Axis Comm unications; specifications available at www.axis.com
Included the ONVIF specification ava ilable at www.onvif.org
Support for AXIS Video Hosting System (AVHS) with One-Click Camera Connection
Intelligent video
Video motion detection, autotracking, Active Gatekeeper
Support for AXIS Camera Application Platform enabling installation of additional
applications
Alarm triggers
Video motion detection, AXIS Camera Application Platform, autotracking, PTZ preset,
temperature, memory card full, fan malfunction, on boot
Alarm events File upload via FTP, HTTP and email
Notification via email, HTTP and T CP
Go to PTZ preset
Run guard tour
Run autotracking
Record to local storag e
Pre- and post-alarm video buffering
Video access from
web browser
Camera live view
Video recording to file (ASF)
Customizable HTML pages
Windows 7, Windows Vista, Windows X P, Windows Server 2008, Windows Server 2003
DirectX 9c or higher
For other operating systems and browsers, see www.axis.com/techsup
System
Integration
Installation,
management and
maintenance
AXIS Camera Management tool on CD and web-based configuration
Configuration of backup and restore
Firmware upgrades over HTTP or FTP, firmware available on www.axis.com
Casing
IP52–rated metal c asing (aluminum), acrylic (PMMA) clear dome
Processor,
memory
ARTPEC-3, 256 MB RAM, 12
8MBFlash
Battery backed-up real-time clock
Power High Power over Ethernet max 50 W
AXIS T8124 High PoE Midspan 1–port included: 60 W, 100–240 V AC, max 74 W
Connectors
RJ-45 10BASE-T/100BASE-TX PoE
IP66–rated RJ-45 connector kit included
L
ocal storage
S
D/SDHC memory card slot (card not included)
Operating
conditions
Temperature: –40 °C to 50 °C (—40 °F to 122 °F)
Humidity 20–80% RH (non-condensing)
Storage
conditions
Temperature: –40 °C to 60 °C (—40 °F to 140 °F)
Approvals
EN 55022 Class B, EN 61000–3–2, EN 61000–3–3, EN 61000–6–1, EN 61000–6–2, EN
55024
FCC Part 15 Subpart B Class B
ICES-003 Class B
General
48
AXIS Q6035–E PTZ Dome Network Camera
Technical Specifications
Function/group
Item
Specifications
VCCI Class B
C-tick AS/NZS CISPR 22
KCC Class A
EN 60950–22
IEC 60529 IP66
NEMA 250 Type 4X
IEC 60068–2–1, IEC 60068–2–2, IEC 60068–2–78, IEC 60068–2–14, IEC 60068–2–30,
IEC 60068–2–6, IEC 60068–2–27, IEC 60068–2–60
ISO 4892–2
Midspan: GS, UL, cUL, UL -AR, CE, VCCI, CB, KCC
Weight
Camera: 3.5 kg (7.7 lb)
Included
accessories
AXIS T8124 High Power over Ethernet Midspan 1–port, IP66–rated RJ45 connector kit,
clear and smoked dome cover, sunshield, Installation Guide, CD with User’s Manual,
recording software, installa tion and management tools, Wind ows decoder 1–user license
Video
management
software (not
included)
AXISCameraStation—Videomanagementsoftwareforviewingandrecordingupto50
cameras
See www.axis.com/products/video/software/ for more software applications via partners
Optional
accessories
Mounting A ccessories
Video Surveillance Control Board
Network I/O Audio Module
Illuminators
Multi-user decoder license pack
Performance considerations
When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors
affect the amount of bandwidth (the bit rate) r equired, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this will also affect the frame rate.
The following factors are among the most important to consider:
• High image resolution and/or lower compression leve
ls result in larger images. Bandwidth affected.
• Access by large numbers of Motion JPEG and/or un
icast H.264 clients. Bandwidth affected.
• Simultaneous viewing of different strea
ms (resolution, compression) by different clients. Effect on frame rate and bandwidth.
• Accessing Motion JPEG and H.264 vid
eo streams simultaneously. Frame rate and bandwidth affected.
• Heavy usage of event set
tings affect the product’s CPU load. Frame rate affected.
• Heavy network util
ization due to poor infrastructure. Bandwidth affected.
• Viewing on poo
rly performing client computers lowers perceived performance. Frame ra te affected.
49
User Manual Ver. M1.5
AXIS Q6035–
EPTZDomeNetworkCamera Date: May 2011
© Axis Communications AB, 2011
Part No. 42
971
