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Q08. I cannot change the settings on the app when multiple headphones are connected.
R If multiple headphones are connected to the device, you cannot change the settings for
headphones other than those recognized by this app. Use after confirming that only one pair
of headphones is connected on the device’s Bluetooth
®
settings.
Q09. Cannot turn on location services (Android™ devices only)
R Location services may not turn on if battery saving mode is on in the Android location settings.
Set Android’s location settings to a mode other than battery saving.
(The specifications of the location service mode depend on the Android™ device. Please refer
to the manual of your device.)
Q10. I want to delete the headphones connected to the app from the list.
Android™ devices
R Delete the headphone pairing information from the device’s Bluetooth
®
settings.
iPhone/iPad/iPod touch
R Tap [Delete headphones from the list] in the headphone list on the [Technics Audio
Connect] app and follow the on-screen instructions.
Q11. Can I operate messaging apps that use the Internet?
R You can answer incoming calls, but you cannot operate messaging apps that use the Internet.
(Some smartphones do not support functions for answering incoming calls.)
Q12. Can I turn on the headphones without the charging cradle?
R To turn on the headphones, wear both earphones (L and R) on each ear, and touch and hold
the touch sensor for at least 2 seconds until you hear the startup sound.
Q13. I reset the headphones to factory settings, but “Headphone name” displayed in the
app and the language settings for voice prompt and Amazon Alexa have not changed.
R Those are not reset even if you reset the headphones to factory settings because the app
manages “Headphone name”. Language settings for voice prompt and Amazon Alexa are
saved as downloaded data in the earphones. Downloaded data is not reset even if the
headphones are reset to factory settings.
Q14. When can I adjust the headphone volume?
R You can adjust the volume during music playback and calls. You may not be able to adjust the
volume depending on the Bluetooth
®
device. Be aware that if you touch and adjust the volume
during a call, the microphone on the headphones may pick up the sound of your touch and
transmit it as noise to the other party.
Q15. The [Turn Bluetooth on] button doesn’t disappear. (iOS only)
R Turn on the “Bluetooth” setting in the smartphone’s “Settings” screen.
Apart from the setting above, you may be able to temporarily turn Bluetooth on and off in the
Control Center.
Confirm that the “Bluetooth” setting in the “Settings” screen and “Bluetooth” in the Control
Center are on.
In iOS 13 or later, also turn on “Settings”>[Audio Connect]>“Bluetooth” on the device.
Q16. The settings change sometimes.
R When putting the earphones down on a desk, etc., the touch sensors may register a touch
depending on the desk material. To prevent erroneous operation, take care to keep the touch
sensors away from the desk, etc. when putting the earphones down.
Q17. Can I use only one side (L or R)?
R If pairing with the smartphone is complete, you can use just the side (L or R) that you take out
of the charging cradle.
54
FAQ
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