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en-us Troubleshooting
32
Issue Cause and troubleshooting
Excessive formation of foam
occurs.
▶ Remove the rinse aid with a cloth.
Detergent or machine care product used causes excessive foaming.
▶ Change the brand of detergent.
Connection to home network is not
established.
WLAN on router is not active.
▶ Check the wireless network connection of your router.
WLAN display is flashing. Connection to home network is not available.
▶ Activate the wireless network connection on your router.
Home Connect cannot be
implemented correctly.
Home Connect set incorrectly.
▶ Please consult the documents supplied for HomeConnect®.
There is a technical error.
▶ Please consult the information on support in the documents supplied for
HomeConnect®.
Refill indicator for rinse aid lights
up.
No rinse aid.
1.
Add Rinse aid →
Page14
.
2. Set the amount of rinse aid to be dispensed.
→
"Setting the amount of rinse aid", Page15
Refill indicator for rinse aid does
not light up.
Rinse aid system is switched off.
▶ Set the amount of rinse aid.
→
"Setting the amount of rinse aid", Page15
All LEDs light up or flash. Electronics have detected a fault.
1. Press the main switch button for approx. 4seconds.
→
"Controls", Page8
The appliance is reset and restarted.
2. If the problem occurs again:
‒ Switch off the appliance.
‒ Unplug the power plug or switch off the circuit breaker in the fuse box.
‒ Wait at least 2minutes.
‒ Switch on the circuit breaker in the fuse box or plug in the power plug.
‒ Switch on the appliance.
3. If the problem occurs again:
‒ Contact customer service.
→
"Customer Service", Page35
Water is left in the appliance at the
end of the program.
Filter system or area under the filters is blocked.
1.
Clean the Filters →
Page24
.
2.
Clean the Drain pump →
Page34
.
Program has not yet ended.
▶ Wait until the program ends or terminate the program with Reset.
▶
→
"Terminating the wash cycle", Page20
Appliance cannot be switched on
or operated.
Software update is taking place.
▶ Wait until the software update has finished.
Appliance functions have failed.
1. Pull out the power cord plug or switch off the breaker.
2. Wait at least 2minutes.
3. Connect the appliance to the power supply.
4. Switch the appliance on.
Appliance does not start. The breaker has tripped.
▶ Check the relevant breaker.
Power cord is not inserted.
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