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instantpot.com.au | 43
Troubleshooting
Problem Possible reason Try this
Steam gushes
from the steam
release valve when
the quick release
switch
is in the Seal
position.
Not enough liquid in the inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
3L: 1 cup (250 mL)
5.7L: 1 ½ cups (375 mL)
8L: 2 cups (500 mL)
Pressure sensor control failure. Contact Customer Care.
Steam release valve is not seated
properly.
Move the steam release switch to Vent then
back to the Seal position.
Error code appears
on the display
and the multi-
cooker beeps
continuously.
C1
C2
C6
C6H
C6L
Faulty sensor. Contact Customer Care.
C5
Temperature is too high
because the inner pot is not
placed in the multi-cooker
base.
Press Cancel and wait for heating element to
cool; make sure there are no foreign objects in
multi-cooker base; insert or reposition inner pot
in multi-cooker base and re-enter commands.
Temperature is too high.
Check for scorching on bottom of inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
3L: 1 cup (250 mL)
5.7L: 1 ½ cups (375 mL)
8L: 2 cups (500 mL)
C7
Heat element has failed. Contact Customer Care.
Not enough liquid.
Add thin, water-based liquid to the inner pot
according to its size.
3L: 1 cup (250 mL)
5.7L: 1 ½ cups (375 mL)
8L: 2 cups (500 mL)
Quick release switch
is in the Vent position.
Move the quick release switch to the Seal
position.
Lid
Lid is not in the correct
position for the selected
programme.
Open and close the lid.
Do not use a lid when using Sauté.
Error code
appears on the
display and the
cooker beeps
continuously.
Food
burn
High temperature detected
at bottom of inner pot; the
multi-cooker automatically
reduces the temperature
to avoid overheating.
Starch deposits at the bottom of the inner
pot may have blocked heat dissipation.
Turn the multi-cooker off, release pressure
according to the recipe, and inspect the bottom
of the inner pot.
PrSE
Pressure has accumulated
during a non-pressure
cooking programme.
Move the quick release switch to the
Vent position.
Any other servicing must be performed by an authorised representative.
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