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42 | support@instantpot.com.au | 1800 251 643
Troubleshooting
Problem Possible reason Try this
Steam leaks from
side of lid.
No sealing ring in the lid. Install a sealing ring.
The sealing ring is damaged or not
installed properly.
Replace the sealing ring.
Food debris attached to the
sealing ring.
Remove the sealing ring and clean it
thoroughly.
The lid is not closed properly. Open, then close the lid.
The sealing ring rack is warped
or off-centre.
Remove the sealing ring from the lid, then
check the sealing ring rack for bends or warps.
Contact Customer Care.
The inner pot rim may be misshapen.
Check for deformation and contact
Customer Care.
The float valve
does not rise.
Food debris on the float valve or float
valve silicone cap.
Remove the float valve from the lid and clean
it thoroughly. Perform the Initial test run to
check for function and record your findings.
Contact Customer Care.
Too little liquid in the inner pot.
Check for scorching on the bottom of the inner
pot. Add thin, water-based liquid to the inner
pot according to its size.
3L: 1 cup (250 mL)
5.7L: 1 ½ cups (375 mL)
8L: 2 cups (500 mL)
Float valve's silicone cap is damaged
or missing.
Install or replace the float valve and/or
silicone cap.
Float valve obstructed by lid-locking
mechanism.
Tap the float valve with a long utensil. If the
float valve does not drop, turn the multi-cooker
off. Contact Customer Care.
No heat in the inner pot.
Perform the Initial test run to check for
function and record your findings.
Contact Customer Care.
Inner pot base may be damaged.
Perform the Initial test run to check for
function and record your findings. Contact
Customer Care.
Minor steam
leaking or hissing
from the steam
release valve
during the cook
cycle.
Quick release switch is not in the
Seal position.
Move the quick release switch to the
Seal position.
Multi-cooker is regulating excess
pressure.
This is normal; no action required.
The display
remains blank
after connecting
the power cord.
Bad power connection or no power.
Ensure power connection to base is tight
(3L & 5.7L only).
Check outlet to make sure it is powered.
Inspect power cord for damage. If damage is
noticed, contact Customer Care.
Multi-cooker’s electrical fuse has blown. Contact Customer Care.
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