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User Manual of Thermal Smart Linkage Tracking System
44
Appendix
Frequently Asked Questions (FAQ)
Device Running Error
Question:
The device fails to start up or reboots repeatedly.
The device constantly powers off unexpectedly when you pan/tilt the device or call preset.
The device fails to zoom in/out or pan/tilt.
Answer:
Examine the power supply of the positioning system and see whether it meets the
requirements.
Select the power supply as close as possible.
Examine the power cord and see whether it meets the requirements.
Device Upgrading
Question:
Device fails to upgrade.
Answer:
Examine if the device upgrading fails because of the poor network.
Examine if the upgrading program matches with the device type.
Others
Question:
The device live view is vague.
Answer:
Examine if you removed the protective film.
Examine if the lens is dirty or not.
Examine if any obstruction is nearby, e.g. spider web.
Question:
Live view fails with good network connection.
Answer:
Examine if the IE plug-in is well installed. Change the Website Blocker settings if necessary.
For cross-domain routing, enable the UPnP of device, or set manual mapping to port No.
80, 8000, or 554.
Examine if the live view channel amount exceeds the upper limit.
Examine the network bandwidth.
Question:
Focus fails when you test outdoor device in indoor situation.
Answer:
Restore the device to default settings.
Adjust the Min. Focusing Distance in Configuration > Image> Display Settings > Focus
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