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Troubleshooting en-us
27
Troubleshooting
21 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair costs.
WARNING
Improper repairs are dangerous.
▶ Repairs to the appliance should only be performed by
authorized service providers.
▶ Only original spare parts may be used to repair the
appliance.
▶ If the power cord of this appliance becomes damaged, it
must be replaced by the manufacturer, the
manufacturer's Customer Service, or an authorized
service provider in order to prevent injury.
Issue Cause and troubleshooting
The appliance is not cooling, the
displays and lighting are lit.
Showroom mode is switched on.
1. Swipe to "Service".
2. Touch "Advanced Service".
3. Touch "Demo Mode" .
The LED lighting does not work. Various causes are possible.
▶ Call customer service.
→
"Customer Service", Page30
HomeConnect® is not working
properly.
Various causes are possible.
▶ Go to www.home-connect.com.
The cameras do not take any
photos.
The cameras are not activated in Home Connect.
▶ Activate the cameras.
Cameras are not calibrated.
1. Switch off the appliance.
2. Disconnect the appliance from the power supply.
Unplug the power plug or switch off the circuit breaker in the fuse box.
3. Reconnect the appliance after 5 minutes.
4.
Use the main switch to switch the appliance on.
→"Appliance", Fig.
1 /
1
,
Page9
5. Close the appliance doors and wait for 3minutes.
6.
If the fault persists, call customer service. →
Page30
The cameras take blurred photos. The appliance door was closed too quickly.
▶ Close the appliance door slowly.
The camera lenses are misted up. The appliance door was left open for too long.
1.
Clean the cameras. →
Page24
2. Do not leave the appliance door open for too long.
The anti-mist film is damaged.
▶ Call customer service.
→
"Customer Service", Page30
Photos are missing, are not
cropped or show an incorrect
angle.
Cameras are not calibrated.
1. Switch off the appliance.
2. Disconnect the appliance from the power supply.
Unplug the power plug or switch off the circuit breaker in the fuse box.
3. Reconnect the appliance after 5 minutes.
4.
Use the main switch to switch the appliance on.
→"Appliance", Fig.
1 /
1
,
Page9
5. Close the appliance doors and wait for 3minutes.
6.
If the fault persists, call customer service. →
Page30
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