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en-us Troubleshooting
30
Issue Cause and troubleshooting
No milk intake by the
milk system.
The milk system is assembled incorrectly.
▶ Assemble the milk system correctly.
Milk inlet tube not immersed in milk.
▶ Use more milk.
▶ Check whether the milk inlet tube is immersed in the
milk.
Milk froth is too cold. Milk is too cold.
▶ Warm the milk.
Appliance is not
dispensing hot water.
Milk system is soiled.
▶ Clean the milk system in the dishwasher.
Appliance is not
dispensing drinks.
Air in the water filter.
1. Immerse the water filter in water with the opening
facing upwards until no more air bubbles escape.
2. Reinsert the filter.
▶ Firmly press the water filter straight down into the
tank connection.
Residues of limescale remover are blocking the water
tank.
1. Remove the water tank.
2. Clean the water tank thoroughly.
Water has dripped
inside at the base of
the appliance.
Drip tray was removed too soon.
▶ Wait a few seconds after the last drink was dispensed
before removing the drip tray.
Brewing unit cannot be
removed.
Locking mechanism cannot be released, brewing unit is
jammed.
▶ Switch the appliance off and back on after 3minutes.
Grinder will not start. Appliance is too hot.
1. Disconnect the appliance from the power supply.
2. Wait 1hour so the appliance can cool down.
Grinder is not grinding
any coffee beans
despite full bean
container.
Coffee beans are too oily and do not fall into the grinder.
▶ Gently tap the bean container.
▶ Change the type of coffee.
▶ Do not use oily beans.
▶ Clean the empty bean container with a damp cloth.
Coffee or milk froth
quality varies
considerably.
Build-up of limescale in the appliance.
▶ Descale the appliance.
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