SHIATSU MASSAGE PILLOW WITH HEAT
SL-128
Use & care manual
2
Please read the following instruc�ons carefully before pu�ng your massage device
into use to ensure trouble-free opera�on and op�mum efficiency. Please retain
these opera�ng instruc�ons for further use!
• The massage device conforms to recognized technical principles and the latest safety
regula�ons.
• Do not wet,do not use pins, never remove cover.
• This items is NOT A TOY. Close supervision is necessary when this appliance is used by , on,
or near children or disabled persons.
• This appliance should never be le� una�ended when plugged in.
• Any possible repairs may only be carried out by authorized expert staff. Improper use and
unauthorized repairs are not permi�ed for safety reasons and lead to loss of warranty.
• Never touch the power plug with wet hands.
• Please avoid contact of the device with water, high temperatures and direct sunlight.
• Do not use any damaged cables, plugs or loose sockets.
• Never operate under blankets where the air opening may be blocked.
• If plugs or cords are damaged, they must be replaced by the manufacturer, a service
representa�ve or by qualified personnel.
• In case of malfunc�on, disconnect immediately from the mains.
• Do not use if you have skin disorders, open wounds,or swollen or inflamed areas.
• Misuse or incorrect use excludes any liability for damage.
• Do not use this device while driving.
• Do not use while you sleep.
• Do not use with infants,a helpless person or a person insensi�ve to heat.
• Overlong applica�on can result in skin burns.
• In order to avoid excessively s�mula�ng the muscles and nerves, the recommended
massage �me should not be exceeded 30 minutes at a �me.
• Each massage – even a hand massage – must be refrained from during pregnancy or if
one or more of the following complaints are present in the massage area: recent injuries,
thrombo�c diseases, all kinds of in flamma�ons and swellings, and cancer. It is
recommended to consult a doctor before having a massage for the treatment of ailments
and illnesses.
• If you are dependent on electrical aids e.g. pacemakers, please be sure to consult your
doctor for medical advice before taking a massage.
• The packaging material supplied should not be used as a toy.
• Do not use this product for medical treatment.
Failure to observe the above instruc�ons may cons�tute misuse of the product
and can cause serious injury or burns.
Safety Instruc�ons
Tel: 734-709-6982
Monday-Friday 9:00AM-4:30PM
Email: [email protected]
Have ques�on ?
3
Instruc�on
CONTENTS
• Shiatsu massage pillow with heat
• 12V home adapter
TECHNICAL DATA
Measurements:
Weight:
Voltage:
Nominal Power:
15.7×12.6×4.3 inches
2.87 lbs
Input: AC 100-240V ~50/60Hz
Output: 12VDC 1500mA
18Wa�
Thank you for purchasing
Snailax Shiatsu massage pillow with heat.
With normal care and proper treatment, it will provide years of reliable service.
Please read all instruc�ons carefully before using this product.
Please retain this manual for future reference
FEATURES
- Shiatsu massage with 3 levels of intensity
- Vibra�on massager with 3 Modes
- Soothing heat with 3 selectable levels
- Ergonomic design
- Detachable flap
- Auto 30 minutes �mer
4
Setup and Opera�on
• For your own safety we equip the massager with a protec�on against over-hea�ng.
Heat is created in the motors when placed under great stress and excessive pressure. Before
this could create any risk and a�er a run�me of 30 Minutes. The massager will switch off
automa�cally and will only allow switching on again a�er an appropriate down�me.
• Likewise, you should allow your body some rest periods. To avoid straining your muscles too
much, we recommend to not exceed a con�nuous massage of 30 Minutes.
• This device will switch off automa�cally a�er 30-minute �mer runs out.
• Do not set up or use the massager in a bathroom or similary wet / damp areas.
• Do not use this device while driving.
1. Place the massager to a chair or sofa, or place it on other support.
2. Connect the adapter cable to the corresponding cable on the cushion.
3. Plug the home adapter into an outlet between 100-240V.
4. Turn on the device by opera�ng the hand controller ( instruc�ons as below).
5. The detachable intensity control flap lets you choose a so�er or more intense massage.
7. You also may so�en the massage pressure by placing a blanket or towel between you
and the device.
Heat
Press to turn on Heat,
select High/Medium/Low
heat level or turn off the
heat
Shiatsu Direcon
Press to switch shiatsu
rota�on direc�on
Vibraon
Press to turn on Vibra�on,
select massage mode 1/2/3
or turn off the vibra�on
Intensity
Press to cycle high, medium,
low level of shiatsu intensity.
Power
Press to turn on or off the
device.
Heat Indicator
Red - High level
Dark red - Medium level
Yellow - Low level
Shiatsu Indicator
Red - High level
Yellow - Medium level
Green - Low level
5
Care and Cleaning Instruc�ons
TROUBLESHOOTING GUIDE
1. Do not wash in washing machine or immerse the product or the adapter in water.
2. Always switch off before cleaning and remove the adapter from the socket with clean, dry hands.
3. The massager should be wiped with a slightly moist cloth and dried thoroughly. Do not wipe
the product with alcohol or harsh chemicals such as thinner or bleach.
4. Keep away from heat, fire or exposure to direct sunlight.
5. Do not apply excessive pressure or impact onto massager/massage heads. Applica�on of a
direct force in excess of 110 lbs. may damage your massager and invalidate your warranty.
Refrain from over usage of the device.
6. Store the massager in a cool, dry place out of reach of children.
7. Avoid contact with sharp edges or pointed objects which might cut or puncture the cover
of massager.
Massage heads rota�ng at
reduced speed.
Fault Solutions
The load on the massage heads is excessive. Reduce
load and try again.
Device switches off suddenly
Jerky mo�on of massage heads /
Vibra�ons from device
Excessive pressure may have been applied onto the
device. Reduce the load and try again.
Device may be jammed. Remove pressure / load
from the device and press the ‘Power’ bu�on to try
again.
Infra-red lights are on but no
mo�on from massage heads
Device may have been in use for 30mins. Auto-shut-
off func�on ac�vated. Con�nue using by pressing the
‘power’ bu�on a�er res�ng the unit for 15mins.
Over-heat protec�on func�on ac�vated. Device is
switched off for your safety. Please rest device for 15-
30mins before restar�ng.
The ba�ery is low,please charge in �me.
Check if adapter is plugged into socket and adapter
output is connected to device power inlet wire .
Check if device has been used for more than 30 mins.
If so, let device rest for 15mins before con�nuing.
Device may require longer �me to cool in warmer
environments.
Device fail to start
6
Warranty
If the product(s) is damaged or defec�ve within a reasonable �me, Snailax offers the
warranty as below.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com)
or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s)
obtained from other Channels, please contact the customer service of the Channel directly for
appropriate solu�on.
Warranty Claim Procedures:
1. Any product the customer believes is defec�ve and seeks for warranty, the customer must
provide to Customer Support:
2. If the warranty claim is jus�fied by Snailax Customer Support, customer(s) will obtain from
Snailax a Warranty/Return Authoriza�on Number (RMA Number)
3.Snailax reserves the right to specify that items be returned to the designated warehouse for
inspec�on or be inspected by our representa�ve in the field or be retained by customer.
4. Any claim for defec�ve merchandise returns must be packed in original packaging
5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s)
are delivered. When returning items with RMA# and a prepaid shipping label provided by
Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
a) Valid proof of purchase (see below the defini�on of valid proof of purchase);
b) Pictures and/or descrip�on are required to claim defec�ve merchandise;
c) Model number and Series Number label a�ached to each product
Period
Within 30 Days
31- 90 Days
91 Days - 1 Year
1 Year - 3 Years
Return for refund
Yes
Yes a�er being jus�fied
No
No
Return for replacement
Yes if undamaged
Yes a�er being jus�fied
Yes a�er being jus�fied
Who paid shipping?
Snailax
Snailax
Buyer
Only to buyers who have
received extended warranty
Buyer
Snailax warrants the product to be free from defects in workmanship and materials, under
normal use, for a period of 12 months from the original invoice date, except as noted below.
Snailax products can be repaired or replaced within warranty period or returned for refund
within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is
effec�ve only if the product is purchased and operated in the country in which the product is
purchased. Warranty claims for product defects, unless extended warranty is registered,
expire 12 months from the purchase day. Warranty claims CANNOT be processed for items
that have exceeded the warranty period. The warranty does NOT cover the replaced,
refurbished product. The warranty does have other limita�ons as below “Warranty
Limita�ons”. To obtain warranty service on Snailax products, follow “Warranty Claim
Procedures” below.
7
Warranty
Extend Warranty for Free
2) Alterna�vely, like our Snailax Facebook
page at h�ps://facebook.com/snailax or
scan the QR code below, to message us with
your purchase proof
Warranty Limita�ons(this warranty does not include):
Refund Procedures:
(Refer to h�ps://www.snailax.com/pages/refund-policy for detail instruc�ons)
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX
SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION
OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT,
INCLUDING, WITHOUT LIMITATION
(1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION,
RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
(3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND
WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpreta�on of these Terms of Warranty and Return
Policy above and the aright to change, modify, add or remove por�ons of these terms at any
�me without prior no�fica�on.
Normal wear and tear; Any condi�on resul�ng from other than ordinary residen�al wear or
any use for which the product was not intended, such as use in rental or contract trade or
commercial use; Any condi�on resul�ng from incorrect or inadequate maintenance or care;
Damage resul�ng from misuse, abuse, negligence, accidents or shipping damage, exposed to
environmental condi�ons temperatures, water, improper opera�on,improper installa�on,
improper use of electrical supply; transporta�on damage; the�,vandalism or;Damage
resul�ng from the a�achment or modifica�on of any unauthorized accessories;Fail to show
the valid proof of purchase;Lost or stolen products;Items that have expired their warranty
period; No quality-related issues (a�er 30 days of purchase);Free product/ Gi� offer by Snailax;
unauthorized repairs or modifica�on; Replaced or refurbished product.Dissa�sfac�on due to
buyer’s remorse (a�er 30 days of purchase).
1) Extend your warranty to 3 years by
visi�ng our Snailax online service center
at h�p://support.snailax.com or by
scanning the QR code below:
Your applica�on for a free warranty extension must be completed within 60 days
of purchase.
2750 Carpenter Road, Suite 1 B, Ann Arbor, 48108
Tel: 734-709-6982 (
Monday-Friday 9:00AM-4:30PM)
Email: [email protected]
Web: www.snailax.com
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protec�on against harmful interference in a residen�al installa�on. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruc�ons, may cause harmful interference to radio communica�ons.
However, there is no guarantee that interference will not occur in a par�cular installa�on.
If this equipment does cause harmful interference to radio or television recep�on, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separa�on between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio / TV technician for help.
This device complies with Part 15 of the FCC Rules. Opera�on is subject to the following two
condi�ons:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired opera�on.
WARNING: Changes or modifica�ons to this unit is not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
FCC STATEMENT
*Please provide your order number before contac�ng customer support
SNAILAX CORPORATION
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