BACK SUPPORT MASSAGE CUSHION
SL-102
Use & care manual
2
PLEASE NOTE !
Please read the following instruc�ons carefully before pu�ng your
massage device into use to ensure trouble-free opera�on and op�mum
efficiency. Please retain these opera�ng instruc�ons for further use!
• DO NOT wet,DO NOT use pins, never remove cover.
• This items is NOT A TOY. Close supervision is necessary when this appliance is
used by , on, or near children or disabled persons.
• This appliance should never be left unattended when plugged in.
• Any possible repairs may only be carried out by authorized expert staff.
Improper use and unauthorized repairs are not permi�ed for safety reasons
and lead to loss of warranty.
• Never touch the power plug with wet hands.
• Please avoid contact of the device with water, high temperatures and direct
sunlight.
• DO NOT use any damaged cables, plugs or loose sockets.
• If plugs or cords are damaged, they must be replaced by the manufacturer, a
service representa�ve or by qualified personnel.
• In case of malfunc�on, disconnect immediately from the mains.
• Misuse or incorrect use excludes any liability for damage.
• Do not use while you sleep.
• Do not use if wet
• Do not use with infants,a helpless person or a person insensi�ve to heat.
• Overlong applica�on may result in skin burns.
• In ord
er to avoid excessively s�mula�ng the muscles and nerves, the
recommended massage �me should not be exceeded 30 minutes at a �me.
• DO NOT use if you have skin disorders, open wounds,or swollen or inflamed
areas.
• Each massage – even a hand massage – must be refrained from during
pregnancy or if one or more of the following complaints are present in the
massage area: recent injuries, thrombo�c diseases, all kinds of in flamma�ons
and swellings, and cancer. It is recommended to consult a doctor before having
a massage for the treatment of ailments and illnesses.
• If you are dependent on electrical aids e.g. pacemakers, please be sure to
consult your doctor for medical advice before taking a massage.
• The packaging material supplied should not be used as a toy.
• Do not use this product for medical treatment.
Safety Instruc�ons
Tel: 734-709-6982
Monday-Friday 9:00AM-4:30PM
Email: [email protected]
Have ques�on ?
3
Thank you for purchasing Snailax back support massage cushion
With normal care and proper treatment, it will provide years of reliable service.
Please read all instructons carefully before use this product.
Please retain this manual for future reference.
Measurements:
Weight:
Voltage:
Nominal Power:
Automa�c run�me:
15.7x7.9x14.6 inches
2.2lbs
Input: AC 100-240V ~50/60Hz
Output: 12VDC 1.2A
Max.14.4 Wa�
30 minutes
FEATURES
TECHNICAL DATA
③
②
① M
assage cushion
② Power input
③ Home Adapter
④ Controller
①
④
• Built in 2 vibra�on massage motors
• 3 pre-programmed massage modes
• 3 levels of vibra�on intensity
• 3 heat se�ngs
• 3 timing settings（30, 60, or 90 mins)
• Easy to use by opera�ng the hand controller
1. Place the massage cushion on the chair.
2. Connect the adapter cable to the corresponding cable on the massage cushion.
3.Plug the home adapter into an electric outlet between 100~240V.
4.Turn on the device by opera�ng hand controller (refer to controller instruc�ons
below.).
5.When finished unplug the adapter from the outlet.
4
•The device will automa�cally switch off a�er the �mer runs out.
•The Massage timer (default) : 30 mins ;
•The Heat timer : 30, 60 or 90 mins
•Do not setup or use the device in a bathroom or similary wet/damp areas.
•Ensure the device is not exposed to direct sunlight or placed near sources of heat.
HEAT
TIMER
30m
60m
90m
Power :
Press to turn on the device,
it starts to work in Mode I at
high intensity. press again
to turn off the device
Intensity :
Press to cycle high, medium,
low level of vibra�on
intensity.
Timer :
Press to set the heat �mer of
30, 60, or 90 minutes.
Mode :
Press to select massage
mode between M1 -M3
Heat :
Press to cycle high /
medium /low /off se�ngs of
Hea�ng function.
5
1. Do not wash in washing machine or immerse the product or the adapter in water.
2. Always switch
off before cleaning and remove the adapter from the socket with clean
,
d
ry hands.
3. The d
evice should be wiped with a slightly moist cloth and dried thorou
ghly.
Do n
ot wipe the product with alcohol or harsh chemicals such as thinner or bleach.
4. Do not overstretch
the elas�c straps.
5. Keep
away from heat, fire or exposure to direct sunlight.
6. Store the massager in a cool, dry place out of reach of children.
7. Avoid contact with sharp edges or pointed objects which might cut or puncture th
e
fab
ric surface.
TROUBLESHOOTING GUIDE
Fault Solutions
Device switches off suddenly
The device will switch off when the �mer
runs out. Con�nue using by pressing the
‘Power’ bu�on. If the device has run for 30
mins., turn back on a�er res�ng the unit for
15 mins.
The device has an overheatng protec�on
system be ac�vated, device is switched off
for your safety. Please rest device for
15-30mins before restar�n
g.
Device fail to start
Ch
eck if device has been used for more than
30 mins. If so, let device rest for 15 mins
before con�nuing. Device may require longer
�me to cool in warmer environments.
Check if adapter is plugged into socket.
Check if adapter output is connected to
device power inlet wire.
6
Warranty
If the product(s) is damaged or defec�ve within a reasonable �me, Snailax offers the
warranty as below.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com)
or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s)
obtained from other Channels, please contact the customer service of the Channel directly for
appropriate solu�on.
Warranty Claim Procedures:
1. Any product the customer believes is defec�ve and seeks for warranty, the customer must
provide to Customer Support:
2. If the warranty claim is jus�fied by Snailax Customer Support, customer(s) will obtain from
Snailax a Warranty/Return Authoriza�on Number (RMA Number)
3.Snailax reserves the right to specify that items be returned to the designated warehouse for
inspec�on or be inspected by our representa�ve in the field or be retained by customer.
4. Any claim for defec�ve merchandise returns must be packed in original packaging
5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s)
are delivered. When returning items with RMA# and a prepaid shipping label provided by
Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
a) Valid proof of purchase (see below the defini�on of valid proof of purchase);
b) Pictures and/or descrip�on are required to claim defec�ve merchandise;
c) Model number and Series Number label a�ached to each product
Period
Within 30 Days
31- 90 Days
91 Days - 1 Year
1 Year - 3 Years
Return for refund
Yes
Yes a�er being jus�fied
No
No
Return for replacement
Yes if undamaged
Yes a�er being jus�fied
Yes a�er being jus�fied
Who paid shipping?
Snailax
Snailax
Buyer
Only to buyers who have
received extended warranty
Buyer
Snailax warrants the product to be free from defects in workmanship and materials, under
normal use, for a period of 12 months from the original invoice date, except as noted below.
Snailax products can be repaired or replaced within warranty period or returned for refund
within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is
effec�ve only if the product is purchased and operated in the country in which the product is
purchased. Warranty claims for product defects, unless extended warranty is registered,
expire 12 months from the purchase day. Warranty claims CANNOT be processed for items
that have exceeded the warranty period. The warranty does NOT cover the replaced,
refurbished product. The warranty does have other limita�ons as below “Warranty
Limita�ons”. To obtain warranty service on Snailax products, follow “Warranty Claim
Procedures” below.
7
Warranty
Extend Warranty for Free
2) Alterna�vely, like our Snailax Facebook
page at h�ps://facebook.com/snailax or
scan the QR code below, to message us with
your purchase proof
Warranty Limita�ons(this warranty does not include):
Refund Procedures:
(Refer to h�ps://www.snailax.com/pages/refund-policy for detail instruc�ons)
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX
SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION
OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT,
INCLUDING, WITHOUT LIMITATION
(1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION,
RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
(3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND
WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpreta�on of these Terms of Warranty and Return
Policy above and the aright to change, modify, add or remove por�ons of these terms at any
�me without prior no�fica�on.
Normal wear and tear; Any condi�on resul�ng from other than ordinary residen�al wear or
any use for which the product was not intended, such as use in rental or contract trade or
commercial use; Any condi�on resul�ng from incorrect or inadequate maintenance or care;
Damage resul�ng from misuse, abuse, negligence, accidents or shipping damage, exposed to
environmental condi�ons temperatures, water, improper opera�on,improper installa�on,
improper use of electrical supply; transporta�on damage; the�,vandalism or;Damage
resul�ng from the a�achment or modifica�on of any unauthorized accessories;Fail to show
the valid proof of purchase;Lost or stolen products;Items that have expired their warranty
period; No quality-related issues (a�er 30 days of purchase);Free product/ Gi� offer by Snailax;
unauthorized repairs or modifica�on; Replaced or refurbished product.Dissa�sfac�on due to
buyer’s remorse (a�er 30 days of purchase).
1) Extend your warranty to 3 years by
visi�ng our Snailax online service center
at h�p://support.snailax.com or by
scanning the QR code below:
Your applica�on for a free warranty extension must be completed within 60 days
of purchase.
2750 Carpenter Road, Suite 1 B, Ann Arbor, 48108
Tel: 734-709-6982 (
Monday-Friday 9:00AM-4:30PM)
Email: [email protected]
Web: www.snailax.com
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protec�on against harmful interference in a residen�al installa�on. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruc�ons, may cause harmful interference to radio communica�ons.
However, there is no guarantee that interference will not occur in a par�cular installa�on.
If this equipment does cause harmful interference to radio or television recep�on, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorien
t or relocate the receiving antenna.
• In
crease the separa�on between the equipment and receiver.
• Con
nect the equipment into an outlet on a circuit different from that to which the receiver
is con
nected.
• Con
sult the dealer or an experienced radio / TV technician for help.
Th
is device complies with Part 15 of the FCC Rules. Opera�on is subject to the followin
g two
con
di�on
s:
(1) th
is device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired opera�on.
WARNING: Changes or modifica�ons to this unit is not expressly approved by the p
arty
resp
onsible for compliance could void the user's authority to operate the equipment.
FCC STATEMENT
*Please provide your order number before contac�ng customer support
SNAILAX CORPORATION
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