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Appendix
Appendix 1 Troubleshooting
How to find the password?
Click “Forget Password” and then answer the security questions to reset the password.
Fail to connect devices through IE browser.
A. Network is not well connected. Check the connection and make sure it is connected well.
B. IP address is not available. Reset the IP address.
C. Web port number has been changed: contact administrator to get the correct port
number.
D. Exclude the above reasons. Restore to default setting by IP-Tool.
IP tool cannot search devices.
It may be caused by the anti-virus software in your computer. Please exit it and try to search
device again.
IE cannot download ActiveX control.
A. IE browser may be set up to block ActiveX. Follow the steps below.
1. Open IE browser and then click Tools-----Internet Options.
2. Select Security------Custom Level….
3. Enable all the options under “ActiveX controls and plug-ins”.
4. Click OK to finish setup.
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