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AXIS P3367–V Fixed Dome Network Camera
Troubleshooting
Troubleshooting
Checking the firmware
Firmware is software that determin es the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version ma y contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.
Upgrading the firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.
Always read the upgrade instr u ctions and release notes available with each ne w release, before upgra d ing the firmwa re.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the pro ducts web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always w ait at least 5–10 minutes before restarting the product, e ven if you suspect the
upgrade has failed.
AXIS Camera Manag eme nt can be used for multiple upgrades. See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Emerge
ncy recovery procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a fa iled upgrade. To recover the product, follo w the steps below. The serial number is found on the pro duct’s label.
1. In UNIX/Linux, type the following from the command line:
45
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