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Home > Troubleshooting > Network Problems > Error Messages
Error Messages
The most common error messages are shown in the table.
>> HL-L3220CDW/HL-L3240CDW
>> HL-L3280CDW/HL-L3295CDW
HL-L3220CDW/HL-L3240CDW
Error Messages
Cause Action
Authentication Error,
contact your administrator.
Your authentication setting for the
Store Print Log to Network feature is
not correct.
• Make sure the Username and
Password in Authentication
Setting are correct. If the
username is part of a domain,
enter the username in one of the
following styles: user@domain or
domain\user.
• Make sure the SNTP time server
settings are configured correctly
so the time matches the time used
for authentication by Kerberos or
NTLMv2.
Connection Error
Other devices are trying to connect to
the Wi-Fi Direct network at the same
time.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the
Wi-Fi Direct settings again.
Connection Fail
The Brother machine and your mobile
device cannot communicate during
the Wi-Fi Direct network
configuration.
• Move the mobile device closer to
your Brother machine.
• Move your Brother machine and
the mobile device to an
obstruction-free area.
• If you are using the PIN Method of
WPS, make sure you have
entered the correct PIN.
File Access Error, contact
your administrator.
The Brother machine cannot access
the destination folder for the Store
Print Log to Network feature.
• Make sure the destination folder
name is correct.
• Make sure the destination folder is
write-enabled.
• Make sure the print log file is not
locked. If it is, contact your
network administrator.
Log Access Error
In Web Based Management, you
have selected the Cancel Print
option in the Error Detection Setting
section of the Store Print Log to
Network feature.
Wait for about 30 seconds until this
message disappears from the LCD.
Cannot Connect
Maximum limit of connected
devices has been reached.
Four mobile devices are already
connected to the Wi-Fi Direct network
when the Brother machine is the
Group Owner.
After the current connection between
your Brother machine and another
mobile device has shut down, try to
configure the Wi-Fi Direct settings
again. You can confirm the
connection status by printing the
Network Configuration Report.
See Related Information: Print the
Network Configuration Report.
No Device
When configuring the Wi-Fi Direct
network, the Brother machine cannot
find your mobile device.
• Make sure your machine and
mobile device are in the Wi-Fi
Direct mode.
266
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