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AXIS M1033-W Network Camera
Troubleshooting
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden chang es in t he lighting, motion detection may trigger mi sta kenly. Lower the sensitivity
setting to avoid p roblems with luminance.
No audio
Incorrect s etup
Check t he sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
No audio or very poor audio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s date and timesettingswithanNTPserver. GotoSetup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
PIR Sensor sensitivity
The PIR sensor rarely trigger s
or not a t all
Since IR light is blocked by glass, the PIR senso r will not work if the product is placed behind
a window or similar.
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