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There’s sediment in my coee.
• If using a permanent filter, the sediment at the bottom of the brewed coee may be due to using
finely ground coee.
• To reduce the amount of sediment in the brewed coee, use a slightly coarser grind or use a
paper filter.
Coee is too weak.
• For stronger coee, use the Rich brew setting. For an even bolder flavor, you can add more coee
grounds to the filter.
Coee is too strong.
• For milder coee, use the Classic brew setting. For an even milder flavor, use fewer coee
grounds in the filter.
Brew cycle is too slow.
• Depending on your settings, your brew time will vary between 4 and 20 minutes.
• Full Carafe size, Rich brew, and Cold Brew will take longer to brew than single-serve and Classic
brew.
Cup or travel mug overflowed.
• Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the XL Cup size,
16 oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the XL Multi-Serve size.
Brew basket overflowed.
• The bottom of the filter holder may be clogged. This can happen with finely ground coee or
too many coee grounds in the brew basket. Medium-grind coee is recommended. Refer to the
Measuring Your Coee Grounds chart on page 6.
• Using both the permanent filter and a paper filter can cause grounds to clog and water to back up
in the brew basket. Use only the permanent filter or a paper filter.
• Decaf coee grounds absorb water dierently; use fewer scoops when using decaf grounds.
There’s water left in the reservoir.
• The water reservoir markings are minimum fill lines that indicate the amount of water needed for
that brew size. However, all brew styles use dierent amounts of water to create the proper flavor
and concentration. It is normal for water to be left in the reservoir after a brew to prevent the
brewer from running out of water.
Coee maker is leaking.
• After removing the water reservoir, there may be a small amount of water in the reservoir valve.
This can be easily removed with a dry cloth.
• If the leak is coming from the bottom of the brew basket, make sure all parts are assembled
correctly and securely, and the Drip Stop is closed.
• If the leak is coming from the bottom of the coee maker, call Customer Service at
1-877-646-5288.
CLEAN light is on.
• Run a clean cycle. If you have recently completed a clean cycle, you may need to run a second
cycle to remove additional mineral buildup that occurs naturally over time.
Clock display messages:
• “Add Wtr” The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir, then press your selected brew style to resume the brew.
• “CLOG” The system has detected that a clean cycle needs be run immediately to remove calcium
scale buildup in the boiler. See "Cleaning & Descaling" for instructions.
• “StOP” A brew cycle was canceled.
Error messages:
• “Er” If the clock displays “Er” and then a number (ex. “Er 03”), contact Customer Service at
1-877-646-5288.
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TROUBLESHOOTING GUIDE REPLACEMENT PARTS
NOTE: We DO NOT recommend using a paper filter in conjunction with the permanent filter, as
clogging and water and/or coee backup can occur in the filter basket.
To order additional parts and accessories, visit ninjaaccessories.com.
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja
®
product within
ten (10) days of purchase. You will be asked to provide the store name, date of purchase, and model
number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
PRODUCT REGISTRATION
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