CM360 & CM371 | Owner’s Guide
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed,
including the following numbered warnings and subsequent instructions. Do not use appliance for other than intended use.
Read all instructions before using your Ninja Hot & Iced Coee Maker
Indicates the presence of a hazard that can cause personal injury, death or substantial property damage if the warning
included with this symbol is ignored.
Avoid contact with hot surface. Always use hand protection to avoid burns.
For indoor and household use only.
READ AND SAVE THESE
INSTRUCTIONS
General Precautions
1 This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved.
2 To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). As a safety feature, this plug
will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a
qualified electrician. DO NOT force into outlet or try to modify to fit.
3 Keep the appliance and its cord out of reach of children less than 8 years.
4 To eliminate a choking hazard for young children, remove and discard the protective cover fitted on the power plug of this appliance.
5 Children shall not play with the appliance.
6 To protect against fire, electric shock, and injury to persons, DO NOT immerse cord, plugs, or body of machine in water or other liquid.
7 NEVER carry the appliance by the power cord or pull it to disconnect from electrical socket; instead grasp the plug and pull to disconnect.
8 DO NOT operate any appliance with a damaged cord or plug, or after the appliance malfunctions, or has been dropped or damaged in any
manner. Contact SharkNinja Operating LLC for service.
9 For household and countertop use only. DO NOT let the power cord hang over the edge or touch hot surfaces such as the stove.
10 NEVER use socket below counter.
11 To avoid risk of fire, electrical shock, or damage to the unit, DO NOT store or use unit in an appliance garage or under a wall cabinet.
12 Unplug from outlet when either the appliance or display clock is not in use, and before cleaning.
13 Turn o and allow to cool before putting on or taking o parts, and before cleaning the appliance.
THANK YOU
for purchasing the Ninja® Hot & Iced Coee Maker.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
These instructions are designed to help you get a complete understanding of your new Ninja Hot & Iced
Coee Maker. If you have any questions, please call our Customer Service line at 1-877-646-5288.
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Power: 1550W
Water Reservoir
Capacity: CM360: 50 oz.
CM371: 60 oz.
TIP: You can find the model and serial numbers on the
QR code label located on the back of the unit by the
power cord.
RECORD THIS INFORMATION
Model Number: �������������������������
Serial Number: ��������������������������
Date of Purchase: �����������������������
(Keep receipt)
Store of Purchase: �����������������������
REGISTER YOUR PURCHASE
registeryourninja.com
1-877-646-5288
Scan QR code using mobile device
SharkNinja Operating LLC
US: Needham, MA 02494
1-877-646-5288
ninjakitchen.com
Illustrations may dier from actual product. We are constantly striving to improve our products, therefore the
specifications contained herein are subject to change withoutnotice.
NINJA is a registered trademark of SharkNinja Operating LLC.
NINJA SMART SCOOP is a trademark of SharkNinja Operating LLC.
This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.
© 2023 SharkNinja Operating LLC
CM360�CM371�IB�MP�Mv14
@ninjakitchen
COFFEE MAKER
WITH RAPID COLD BREW
HOT & ICED
2
ninjakitchen.com
PARTS
1
ninjakitchen.com
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed,
including the following numbered warnings and subsequent instructions. Do not use appliance for other than intended use.
READ AND SAVE THESE
INSTRUCTIONS
READ AND SAVE THESE
INSTRUCTIONS
Operating Notice
1 To disconnect, turn any control to “OFF” then remove plug from wall outlet.
2 The use of an accessory not recommended by the manufacturer may create an overflow condition and scalding hazard, or result in fire,
electric shock, or personal injury.
3 ALWAYS use appliance on a clean, dry, level surface.
4 DO NOT place on or near a hot gas or electric burner or in a heated oven.
5 DO NOT use this appliance for anything other than its intended use.
6 DO NOT use outdoors.
7 DO NOT touch hot surfaces. Use handles or knobs.
8 ALWAYS place a vessel beneath the brew basket to receive the brewed coee.
9 Scalding may occur if brew basket is opened during a brew or clean cycle.
10 DO NOT remove the vessel while the appliance is running without the Drip Stop in the closed position. Return the vessel quickly and open
the Drip Stop to continue the brew.
11 DO NOT fill water reservoir with anything other than water, as other liquids may damage your brewer.
12 DO NOT overfill the water reservoir. Fill water only to the Full line.
13 DO NOT run the appliance without water.
14 Exceeding maximum brew basket capacity may cause overflow. DO NOT use fine or espresso ground coee.
Carafe
1 The carafe is designed for use with this appliance only. DO NOT place carafe on or near a hot gas or electrical burner, or in a heated oven.
2 DO NOT set a hot carafe on a wet or cold surface.
3 DO NOT use a cracked or scratched carafe or a carafe that has a loose or weakened handle.
4 DO NOT clean carafe with abrasive cleaners, steel wool pads, or other abrasive materials.
5 DO NOT place carafe in microwave.
6 DO NOT expose carafe to extreme temperature changes.
7 DO NOT drink directly from the carafe. Liquid from the carafe may be very hot.
8 DO NOT use the carafe to store food when not in use.
9 Ensure the carafe is completely empty before starting a cleaning or brewing cycle. Starting a cycle with water, coee, or tea in the carafe
will cause an overflow.
10 DO NOT place thermal carafe in dishwasher.
Care & Maintenance
1 Allow the appliance to cool before removing any parts and before cleaning.
2 To prevent illness from bacterial growth in the appliance, follow all cleaning instructions in the Care & Maintenance section of this
Owner’s Guide.
3 Clean the system on a weekly basis.
4 If the product is not operating properly, visit ninjakitchen.com or contact SharkNinja Operating LLC for examination, repair, or
adjustment. Any servicing needs shall be performed by an authorized service provider.
5 Cleaning and user maintenance shall not be made by children.
Cord Statement
1 A short power-supply cord is provided to reduce the risk of becoming entangled in or tripping over a longer cord.
2 DO NOT use extension cords with this product.
A Coee Maker
(power cord & storage not shown)
B Swinging Brew Basket
C Control Panel
D Single-Serve Cup Platform
E Ninja Smart Scoop™
F Removable Water Reservoir Lid
G Removable Water Reservoir
H Removable Filter Holder
I Permanent Filter
(not available on all models)
J Ninja Glass Carafe
K Intelligent Warming Plate
L Drip Stop
A
C
D
K
B
HJ
I
EG
F
L
2
ninjakitchen.com
PARTS
1
ninjakitchen.com
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed,
including the following numbered warnings and subsequent instructions. Do not use appliance for other than intended use.
READ AND SAVE THESE
INSTRUCTIONS
READ AND SAVE THESE
INSTRUCTIONS
Operating Notice
1 To disconnect, turn any control to “OFF” then remove plug from wall outlet.
2 The use of an accessory not recommended by the manufacturer may create an overflow condition and scalding hazard, or result in fire,
electric shock, or personal injury.
3 ALWAYS use appliance on a clean, dry, level surface.
4 DO NOT place on or near a hot gas or electric burner or in a heated oven.
5 DO NOT use this appliance for anything other than its intended use.
6 DO NOT use outdoors.
7 DO NOT touch hot surfaces. Use handles or knobs.
8 ALWAYS place a vessel beneath the brew basket to receive the brewed coee.
9 Scalding may occur if brew basket is opened during a brew or clean cycle.
10 DO NOT remove the vessel while the appliance is running without the Drip Stop in the closed position. Return the vessel quickly and open
the Drip Stop to continue the brew.
11 DO NOT fill water reservoir with anything other than water, as other liquids may damage your brewer.
12 DO NOT overfill the water reservoir. Fill water only to the Full line.
13 DO NOT run the appliance without water.
14 Exceeding maximum brew basket capacity may cause overflow. DO NOT use fine or espresso ground coee.
Carafe
1 The carafe is designed for use with this appliance only. DO NOT place carafe on or near a hot gas or electrical burner, or in a heated oven.
2 DO NOT set a hot carafe on a wet or cold surface.
3 DO NOT use a cracked or scratched carafe or a carafe that has a loose or weakened handle.
4 DO NOT clean carafe with abrasive cleaners, steel wool pads, or other abrasive materials.
5 DO NOT place carafe in microwave.
6 DO NOT expose carafe to extreme temperature changes.
7 DO NOT drink directly from the carafe. Liquid from the carafe may be very hot.
8 DO NOT use the carafe to store food when not in use.
9 Ensure the carafe is completely empty before starting a cleaning or brewing cycle. Starting a cycle with water, coee, or tea in the carafe
will cause an overflow.
10 DO NOT place thermal carafe in dishwasher.
Care & Maintenance
1 Allow the appliance to cool before removing any parts and before cleaning.
2 To prevent illness from bacterial growth in the appliance, follow all cleaning instructions in the Care & Maintenance section of this
Owner’s Guide.
3 Clean the system on a weekly basis.
4 If the product is not operating properly, visit ninjakitchen.com or contact SharkNinja Operating LLC for examination, repair, or
adjustment. Any servicing needs shall be performed by an authorized service provider.
5 Cleaning and user maintenance shall not be made by children.
Cord Statement
1 A short power-supply cord is provided to reduce the risk of becoming entangled in or tripping over a longer cord.
2 DO NOT use extension cords with this product.
A Coee Maker
(power cord & storage not shown)
B Swinging Brew Basket
C Control Panel
D Single-Serve Cup Platform
E Ninja Smart Scoop™
F Removable Water Reservoir Lid
G Removable Water Reservoir
H Removable Filter Holder
I Permanent Filter
(not available on all models)
J Ninja Glass Carafe
K Intelligent Warming Plate
L Drip Stop
A
C
D
K
B
HJ
I
EG
F
L
3
ninjakitchen.com
4
ninjakitchen.com
USING THE CONTROL PANEL PREPARING FOR USE
SETTING THE CLOCK
HIGH-ALTITUDE CALIBRATION BREW
1 Programmable Digital Clock
2 Hour/Minute (H/M) Button
3 WARM Indicator/Button
4 Delay Brew Button
5 Multi-Serve Dial
a Small Cup
b Cup
c XL Cup
d Travel Mug
e XL Travel Mug
f 1/4 Carafe
g Half Carafe
h Full Carafe
6 Custom Brews
a Classic Brew
b Rich Brew
c Over Ice Brew
d Cold Brew
7 Drip Stop Indicator
8 Intelligent Clean Cycle
Indicator/Button
9 Power Button
1
3
5c
5
7
8
5a
5b
6a
6b
6d
6c
24
5e5d
5h
5g
5f
9
1 When the unit is plugged in, the clock will flash on the control
panel to indicate that the time has not been set.
2 Press the H/M button until you reach the current time. The
AM or PM indicator will illuminate on the left side of the
display as you are setting the time.
3 After 5 seconds, the clock will stop flashing and the clock will
be set.
NOTE: If the clock stops flashing and does not display the correct time of day, pressing the H/M
button at any time will cause the clock to flash again. You can now reprogram the correct time by
following the previous steps.
NOTE: If you unplug the coee maker or in the event of a power loss, you will need to reset the clock.
NOTE: Pressing the CLASSIC, OVER ICE, COLD BREW, or Power button will cancel the calibration cycle.
NOTE: Functions and some sizes
may vary by model.
Remove all packaging material and stickers from the coee maker. Wash the water reservoir, carafe,
removable filter holder, and permanent filter (not included on all models) in warm, soapy water with
a soft cloth. Rinse parts and dry thoroughly. Before first use, prime the system by running a Full
Carafe, Classic brew cycle with water only. After the cycle is complete, discard the water. For detailed
instructions, refer to the Priming Your Ninja Hot & Iced Coee Maker section.
PLEASE KEEP THIS IMPORTANT SAFEGUARD IN MIND WHEN USING THE APPLIANCE:
DO NOT run the appliance without water.
Required for users in high-altitude areas. Not running the high-altitude calibration brew in a high-
altitude area will result in excessive steaming during brewing.
Because water boils at lower temperatures at higher altitudes, running a calibration cycle before
your first brew allows the unit to detect the boiling point of water at your location. Running a
calibration cycle will help deliver a consistent brew each time.
1 Fill the water reservoir up to, but not exceeding, the Full line.
2 Place the empty filter holder into the brew basket, and an empty vessel in the machine.
3 Press and hold both CLASSIC and OVER ICE until clock displays CAL.
4 A calibration cycle will begin. When complete, the unit will beep and End will appear on the clock
display. Discard the water in the vessel.
NOTE: This calibration is permanently saved and will not be lost if power is interrupted or brewer
is unplugged. Brewer can be re-calibrated at any time if it is used at a dierent altitude.
3
ninjakitchen.com
4
ninjakitchen.com
USING THE CONTROL PANEL PREPARING FOR USE
SETTING THE CLOCK
HIGH-ALTITUDE CALIBRATION BREW
1 Programmable Digital Clock
2 Hour/Minute (H/M) Button
3 WARM Indicator/Button
4 Delay Brew Button
5 Multi-Serve Dial
a Small Cup
b Cup
c XL Cup
d Travel Mug
e XL Travel Mug
f 1/4 Carafe
g Half Carafe
h Full Carafe
6 Custom Brews
a Classic Brew
b Rich Brew
c Over Ice Brew
d Cold Brew
7 Drip Stop Indicator
8 Intelligent Clean Cycle
Indicator/Button
9 Power Button
1
3
5c
5
7
8
5a
5b
6a
6b
6d
6c
24
5e5d
5h
5g
5f
9
1 When the unit is plugged in, the clock will flash on the control
panel to indicate that the time has not been set.
2 Press the H/M button until you reach the current time. The
AM or PM indicator will illuminate on the left side of the
display as you are setting the time.
3 After 5 seconds, the clock will stop flashing and the clock will
be set.
NOTE: If the clock stops flashing and does not display the correct time of day, pressing the H/M
button at any time will cause the clock to flash again. You can now reprogram the correct time by
following the previous steps.
NOTE: If you unplug the coee maker or in the event of a power loss, you will need to reset the clock.
NOTE: Pressing the CLASSIC, OVER ICE, COLD BREW, or Power button will cancel the calibration cycle.
NOTE: Functions and some sizes
may vary by model.
Remove all packaging material and stickers from the coee maker. Wash the water reservoir, carafe,
removable filter holder, and permanent filter (not included on all models) in warm, soapy water with
a soft cloth. Rinse parts and dry thoroughly. Before first use, prime the system by running a Full
Carafe, Classic brew cycle with water only. After the cycle is complete, discard the water. For detailed
instructions, refer to the Priming Your Ninja Hot & Iced Coee Maker section.
PLEASE KEEP THIS IMPORTANT SAFEGUARD IN MIND WHEN USING THE APPLIANCE:
DO NOT run the appliance without water.
Required for users in high-altitude areas. Not running the high-altitude calibration brew in a high-
altitude area will result in excessive steaming during brewing.
Because water boils at lower temperatures at higher altitudes, running a calibration cycle before
your first brew allows the unit to detect the boiling point of water at your location. Running a
calibration cycle will help deliver a consistent brew each time.
1 Fill the water reservoir up to, but not exceeding, the Full line.
2 Place the empty filter holder into the brew basket, and an empty vessel in the machine.
3 Press and hold both CLASSIC and OVER ICE until clock displays CAL.
4 A calibration cycle will begin. When complete, the unit will beep and End will appear on the clock
display. Discard the water in the vessel.
NOTE: This calibration is permanently saved and will not be lost if power is interrupted or brewer
is unplugged. Brewer can be re-calibrated at any time if it is used at a dierent altitude.
6
ninjakitchen.com
5
ninjakitchen.com
PRIMING YOUR NINJA HOT & ICED COFFEE MAKER BREW VOLUMES & MEASUREMENTS
1
2
3
4
Lift the Water Reservoir to the right and up o
the coee maker. Remove the Reservoir Lid.
Add water up to, but not exceeding, the Full
line. Return the water reservoir to the coee
maker.
Twist the Brew-Through Lid clockwise onto the
Carafe to lock into place and center the carafe
below the brew basket.
With everything securely in place and the unit
powered on, select the Full Carafe size and
press CLASSIC.
When the cycle is complete, discard the water
in the carafe.
You are now ready to use your Ninja Hot &
Iced Coee Maker.
Insert the Filter Holder into the Swinging Brew
Basket. Close the brew basket until you hear a
slight click.
NOTE: DO NOT place any ground coee in
the brew basket during the priming brew.
NOTE: We recommend fresh, cool, filtered
water. Well water is not recommended.
NOTE: DO NOT fill water reservoir with
anything other than water, as other liquids
may damage your coee maker.
Clean all accessories before your first brew.
Plug in unit and power it on.
Classic Rich Over Ice Cold Brew
Cup 9.5 oz. 8.0 oz. 3.9 oz. 3.9 oz.
XL Cup 11.5 oz. 9.5 oz. 4.9 oz. 4.9 oz.
Travel Mug 14.0 oz. 12.0 oz. 5.9 oz. 5.9 oz.
XL Travel Mug 18.3 oz. 15.9 oz. 7.6 oz. 7.6 oz.
1/2 Carafe 28.0 oz. 25.5 oz. 11.6 oz. 11.6 oz.
Full Carafe 44.0 oz. 38.9 oz. 17.7 oz. 17.7 oz.
CM360 APPROXIMATE BREW VOLUMES
Classic Rich Over Ice Cold Brew
Small Cup 8.5 oz. 7.0 oz. 3.5 oz. 3.5 oz.
Cup 9.5 oz. 8.0 oz. 3.9 oz. 3.9 oz.
XL Cup 11.5 oz. 9.5 oz. 4.9 oz. 4.9 oz.
Travel Mug 14.0 oz. 12.0 oz. 5.9 oz. 5.9 oz.
XL Travel Mug 18.3 oz. 15.9 oz. 7.6 oz. 7.6 oz.
1/4 Carafe 28.0 oz. 25.5 oz. 11.6 oz. 11.6 oz.
1/2 Carafe 36.0 oz. 32.7 oz. 14.7 oz. 14.7 oz.
Full Carafe 54.4 oz. 47.2 oz. 22.4 oz. 22.4 oz.
CM371 APPROXIMATE BREW VOLUMES
MEASURING YOUR COFFEE GROUNDS
For best results, use the measurements on
the Ninja Smart Scoop™ or in the chart to the
right to determine how much ground coee to
use for each brew size. The amount of ground
coee for each size will remain the same for
any brew type you select. For example, if you
select Cup and CLASSIC, you will use the same
amount of coee grounds as if you select Cup
and OVER ICE.
Serving Size
Ninja
Smart Scoop
™
Tablespoons
Small Cup
2–3 small scoops 2–3 Tbsp.Cup
XL Cup
Travel Mug/
XL Travel
3–5 small scoops 3–5 Tbsp.
1/4 Carafe
3–5 big scoops 6–10 Tbsp.
Half Carafe
Full Carafe 4–7 big scoops 8–14 Tbsp.
NOTE: The coee grounds will absorb some of the water that is brewed, resulting in slightly less
brewed coee than water used.
NOTE: Brew volumes may be slightly larger or smaller than what is stated due to various factors
in the system.
NOTE: Measurements are based on level scoops—adjust to your preferred taste. More scoops
result in stronger coee but slightly lower volume, fewer scoops result in weaker coee and
slightly higher volume. Use a medium-sized grind if grinding whole beans. Grinding beans too
finely may cause the brew basket to overflow.
NOTE: Decaeinated coee absorbs water dierently than regular coee grounds; use fewer
scoops to prevent overflow.
NOTE: There may be some water left in the reservoir after your brew. This is normal to keep the
brewer from running out of water.
6
ninjakitchen.com
5
ninjakitchen.com
PRIMING YOUR NINJA HOT & ICED COFFEE MAKER BREW VOLUMES & MEASUREMENTS
1
2
3
4
Lift the Water Reservoir to the right and up o
the coee maker. Remove the Reservoir Lid.
Add water up to, but not exceeding, the Full
line. Return the water reservoir to the coee
maker.
Twist the Brew-Through Lid clockwise onto the
Carafe to lock into place and center the carafe
below the brew basket.
With everything securely in place and the unit
powered on, select the Full Carafe size and
press CLASSIC.
When the cycle is complete, discard the water
in the carafe.
You are now ready to use your Ninja Hot &
Iced Coee Maker.
Insert the Filter Holder into the Swinging Brew
Basket. Close the brew basket until you hear a
slight click.
NOTE: DO NOT place any ground coee in
the brew basket during the priming brew.
NOTE: We recommend fresh, cool, filtered
water. Well water is not recommended.
NOTE: DO NOT fill water reservoir with
anything other than water, as other liquids
may damage your coee maker.
Clean all accessories before your first brew.
Plug in unit and power it on.
Classic Rich Over Ice Cold Brew
Cup 9.5 oz. 8.0 oz. 3.9 oz. 3.9 oz.
XL Cup 11.5 oz. 9.5 oz. 4.9 oz. 4.9 oz.
Travel Mug 14.0 oz. 12.0 oz. 5.9 oz. 5.9 oz.
XL Travel Mug 18.3 oz. 15.9 oz. 7.6 oz. 7.6 oz.
1/2 Carafe 28.0 oz. 25.5 oz. 11.6 oz. 11.6 oz.
Full Carafe 44.0 oz. 38.9 oz. 17.7 oz. 17.7 oz.
CM360 APPROXIMATE BREW VOLUMES
Classic Rich Over Ice Cold Brew
Small Cup 8.5 oz. 7.0 oz. 3.5 oz. 3.5 oz.
Cup 9.5 oz. 8.0 oz. 3.9 oz. 3.9 oz.
XL Cup 11.5 oz. 9.5 oz. 4.9 oz. 4.9 oz.
Travel Mug 14.0 oz. 12.0 oz. 5.9 oz. 5.9 oz.
XL Travel Mug 18.3 oz. 15.9 oz. 7.6 oz. 7.6 oz.
1/4 Carafe 28.0 oz. 25.5 oz. 11.6 oz. 11.6 oz.
1/2 Carafe 36.0 oz. 32.7 oz. 14.7 oz. 14.7 oz.
Full Carafe 54.4 oz. 47.2 oz. 22.4 oz. 22.4 oz.
CM371 APPROXIMATE BREW VOLUMES
MEASURING YOUR COFFEE GROUNDS
For best results, use the measurements on
the Ninja Smart Scoop™ or in the chart to the
right to determine how much ground coee to
use for each brew size. The amount of ground
coee for each size will remain the same for
any brew type you select. For example, if you
select Cup and CLASSIC, you will use the same
amount of coee grounds as if you select Cup
and OVER ICE.
Serving Size
Ninja
Smart Scoop
™
Tablespoons
Small Cup
2–3 small scoops 2–3 Tbsp.Cup
XL Cup
Travel Mug/
XL Travel
3–5 small scoops 3–5 Tbsp.
1/4 Carafe
3–5 big scoops 6–10 Tbsp.
Half Carafe
Full Carafe 4–7 big scoops 8–14 Tbsp.
NOTE: The coee grounds will absorb some of the water that is brewed, resulting in slightly less
brewed coee than water used.
NOTE: Brew volumes may be slightly larger or smaller than what is stated due to various factors
in the system.
NOTE: Measurements are based on level scoops—adjust to your preferred taste. More scoops
result in stronger coee but slightly lower volume, fewer scoops result in weaker coee and
slightly higher volume. Use a medium-sized grind if grinding whole beans. Grinding beans too
finely may cause the brew basket to overflow.
NOTE: Decaeinated coee absorbs water dierently than regular coee grounds; use fewer
scoops to prevent overflow.
NOTE: There may be some water left in the reservoir after your brew. This is normal to keep the
brewer from running out of water.
8
ninjakitchen.com
7
ninjakitchen.com
USING THE BREW BASKET USING THE DRIP STOP
NOTE: If using a paper filter, first ensure
the permanent filter is removed from the
filter holder. Then fold the paper filter along
the seams, open it fully, and firmly press it
into the filter holder, making sure it is fully
seated.
Slide the brew basket back into the coee
maker until it clicks into place.
Place the Permanent Filter (not included on all
models) or a #4 paper cone filter in the filter
holder.
When brewing a carafe, close the Drip Stop to
pause the brew cycle and pour a cup. Promptly
replace the carafe and open the Drip Stop to
complete the brew.
If you forget to open the Drip Stop, the coee
maker will pause the brew, and after 1 minute it
will give you a friendly audible reminder. After 6
minutes, the brew will be canceled.
The Drip Stop is used to close o the brew
basket to prevent any coee from dispensing.
You will need to manually open and close the
Drip Stop by moving the lever to your desired
position. It can be closed and reopened at any
point before, during, or after a brew.
NOTE: If the Drip Stop is closed before you
begin a brew, the coee maker will notify
you with 5 beeps and the Drip Stop indicator
will illuminate. Set the Drip Stop to the open
position and select your brew type.
CAN’T WAIT FOR THE FIRST CUP?
When the brew cycle is complete, set the Drip
Stop to the closed position to stop dripping
from the brew basket. While the Drip Stop is
closed, the Drip Stop indicator will illuminate.
CLOSING THE DRIP STOP AFTER
A BREW
NOTE: Remember to open the Drip Stop
when you are ready to brew again. If you
forget, your coee maker will give you a
friendly audible reminder.
1
2
Open the brew basket by swinging it out of the
coee maker.
Insert the Filter Holder in the brew basket.
Follow the measurements on the Ninja Smart
Scoop™ to fill the filter.
3
4
8
ninjakitchen.com
7
ninjakitchen.com
USING THE BREW BASKET USING THE DRIP STOP
NOTE: If using a paper filter, first ensure
the permanent filter is removed from the
filter holder. Then fold the paper filter along
the seams, open it fully, and firmly press it
into the filter holder, making sure it is fully
seated.
Slide the brew basket back into the coee
maker until it clicks into place.
Place the Permanent Filter (not included on all
models) or a #4 paper cone filter in the filter
holder.
When brewing a carafe, close the Drip Stop to
pause the brew cycle and pour a cup. Promptly
replace the carafe and open the Drip Stop to
complete the brew.
If you forget to open the Drip Stop, the coee
maker will pause the brew, and after 1 minute it
will give you a friendly audible reminder. After 6
minutes, the brew will be canceled.
The Drip Stop is used to close o the brew
basket to prevent any coee from dispensing.
You will need to manually open and close the
Drip Stop by moving the lever to your desired
position. It can be closed and reopened at any
point before, during, or after a brew.
NOTE: If the Drip Stop is closed before you
begin a brew, the coee maker will notify
you with 5 beeps and the Drip Stop indicator
will illuminate. Set the Drip Stop to the open
position and select your brew type.
CAN’T WAIT FOR THE FIRST CUP?
When the brew cycle is complete, set the Drip
Stop to the closed position to stop dripping
from the brew basket. While the Drip Stop is
closed, the Drip Stop indicator will illuminate.
CLOSING THE DRIP STOP AFTER
A BREW
NOTE: Remember to open the Drip Stop
when you are ready to brew again. If you
forget, your coee maker will give you a
friendly audible reminder.
1
2
Open the brew basket by swinging it out of the
coee maker.
Insert the Filter Holder in the brew basket.
Follow the measurements on the Ninja Smart
Scoop™ to fill the filter.
3
4
10
ninjakitchen.com
9
ninjakitchen.com
CUSTOM BREWS CUSTOM BREWS
CLASSIC AND RICH BREWS
Use the Multi-Serve Dial to select the brew
size. Place the empty vessel you would like to
brew into under the brew basket.
OVER ICE BREW & COLD BREW
NOTE: Rich brew will yield slightly less
brewed coee than Classic brew. See
approximate brew volume chart for more
information.
NOTE: For single cup, lower the Single-
Serve Cup Platform and set your vessel in
the center of it. Ensure you are using at least
a 12 oz. cup for the Cup size, 14 oz. cup for
the XL Cup size, 16 oz. travel mug for the
Travel Mug size, and 20 oz. travel mug for
the XL Multi-Serve size.
Press CLASSIC or RICH and the brew will begin.
Press CLASSIC or RICH again to cancel the
brew and the clock will display “StOP”.
The brew will begin, stop, and be quiet for a
short period of time before it begins again. This
process is used to evenly saturate the coee
grounds.
The unit will beep to signal a completed brew.
CLASSIC RICH
NOTE: The unit will not beep when the brew
starts. If “StOP” displays on the clock, the
brew has been canceled. Press CLASSIC or
RICH to begin the brew again.
Press OVER ICE or COLD BREW and the brew
will begin. Press OVER ICE or COLD BREW
again to cancel the brew and the clock will
display “StOP”.
The brew will begin, stop, and be quiet for a
short period of time before it begins again.
This process is used to evenly saturate the
coee grounds.
The unit will beep to signal a completed brew.
NOTE: DO NOT use glassware. However, the
Ninja glass carafe is safe to use due to its
specialized glass material.
IMPORTANT: Always fill the desired vessel
to the top with ice before placing it below
the brew basket. DO NOT add ice to the
water reservoir.
NOTE: It is normal for some ice in the vessel
to melt as the coee is brewed, and this
will produce a cold beverage with the ideal
strength and flavor.
Use the Multi-Serve Dial to select the brew size.
Fill your desired vessel to the top with ice cubes
and place the vessel below the brew basket.
NOTE: The unit will not beep when the brew
starts. If “StOP” displays on the screen, the
brew has been canceled. Press OVER ICE or
COLD BREW to begin the brew again.
NOTE: We recommend running Cold Brew
before any hot brews for the best output.
If coming from a hot brew, Cold Brew may
take a minute or two to start.
10
ninjakitchen.com
9
ninjakitchen.com
CUSTOM BREWS CUSTOM BREWS
CLASSIC AND RICH BREWS
Use the Multi-Serve Dial to select the brew
size. Place the empty vessel you would like to
brew into under the brew basket.
OVER ICE BREW & COLD BREW
NOTE: Rich brew will yield slightly less
brewed coee than Classic brew. See
approximate brew volume chart for more
information.
NOTE: For single cup, lower the Single-
Serve Cup Platform and set your vessel in
the center of it. Ensure you are using at least
a 12 oz. cup for the Cup size, 14 oz. cup for
the XL Cup size, 16 oz. travel mug for the
Travel Mug size, and 20 oz. travel mug for
the XL Multi-Serve size.
Press CLASSIC or RICH and the brew will begin.
Press CLASSIC or RICH again to cancel the
brew and the clock will display “StOP”.
The brew will begin, stop, and be quiet for a
short period of time before it begins again. This
process is used to evenly saturate the coee
grounds.
The unit will beep to signal a completed brew.
CLASSIC RICH
NOTE: The unit will not beep when the brew
starts. If “StOP” displays on the clock, the
brew has been canceled. Press CLASSIC or
RICH to begin the brew again.
Press OVER ICE or COLD BREW and the brew
will begin. Press OVER ICE or COLD BREW
again to cancel the brew and the clock will
display “StOP”.
The brew will begin, stop, and be quiet for a
short period of time before it begins again.
This process is used to evenly saturate the
coee grounds.
The unit will beep to signal a completed brew.
NOTE: DO NOT use glassware. However, the
Ninja glass carafe is safe to use due to its
specialized glass material.
IMPORTANT: Always fill the desired vessel
to the top with ice before placing it below
the brew basket. DO NOT add ice to the
water reservoir.
NOTE: It is normal for some ice in the vessel
to melt as the coee is brewed, and this
will produce a cold beverage with the ideal
strength and flavor.
Use the Multi-Serve Dial to select the brew size.
Fill your desired vessel to the top with ice cubes
and place the vessel below the brew basket.
NOTE: The unit will not beep when the brew
starts. If “StOP” displays on the screen, the
brew has been canceled. Press OVER ICE or
COLD BREW to begin the brew again.
NOTE: We recommend running Cold Brew
before any hot brews for the best output.
If coming from a hot brew, Cold Brew may
take a minute or two to start.
12
ninjakitchen.com
11
ninjakitchen.com
TIME & TEMPERATURE ADJUSTMENT
The Intelligent Warming Plate will automatically
turn on during any carafe size of Classic or Rich
brew. The Intelligent Warming Plate is set to a
specific temperature setpoint to avoid burning
the coee over time.
Press and hold WARM until the clock begins
to flash the current warming time.
Next, the clock will display the current warming
plate temperature. Rotate the dial to select
your desired setting of Lo/Med/High, then
press WARM again to confirm. The brewer will
automatically save the selection after 5 seconds
of inactivity.
To confirm your selection, press WARM again.
The brewer will automatically save the new
time after 5 seconds of inactivity.
You can adjust how long the Intelligent
Warming Plate remains on (up to 4 hours) and/
or set the temperature to High, Medium, or Low.
By default, the Intelligent Warming Plate is set
to remain on for 2 hours, and is set to Medium
to keep your coee hot. The Low setting keeps
your brew at a slightly lower temperature to
preserve flavor longer.
To change the time/temperature settings of
your warming plate, follow these instructions:
1
2
IMPORTANT: The HOT SURFACE
indicator will illuminate when the warming
plate is hot.
NOTE: If the warming time is set to
0 hours, the Intelligent Warming Plate will
not automatically activate during a carafe
brew cycle.
NOTE: If you set the warming time to 0 hours,
it will skip the warming temperature menu.
INTELLIGENT WARMING PLATE
Press WARM after the brew to turn the
Intelligent Warming Plate o. To turn the
Intelligent Warming Plate on at any time,
turn the dial to one of the carafe sizes and
press WARM.
IMPORTANT: The HOT SURFACE
indicator will remain illuminated until
the warming plate has cooled to a safe
temperature.
WARM BUTTON
INTELLIGENT WARMING PLATE &
WARM BUTTON
12
ninjakitchen.com
11
ninjakitchen.com
TIME & TEMPERATURE ADJUSTMENT
The Intelligent Warming Plate will automatically
turn on during any carafe size of Classic or Rich
brew. The Intelligent Warming Plate is set to a
specific temperature setpoint to avoid burning
the coee over time.
Press and hold WARM until the clock begins
to flash the current warming time.
Next, the clock will display the current warming
plate temperature. Rotate the dial to select
your desired setting of Lo/Med/High, then
press WARM again to confirm. The brewer will
automatically save the selection after 5 seconds
of inactivity.
To confirm your selection, press WARM again.
The brewer will automatically save the new
time after 5 seconds of inactivity.
You can adjust how long the Intelligent
Warming Plate remains on (up to 4 hours) and/
or set the temperature to High, Medium, or Low.
By default, the Intelligent Warming Plate is set
to remain on for 2 hours, and is set to Medium
to keep your coee hot. The Low setting keeps
your brew at a slightly lower temperature to
preserve flavor longer.
To change the time/temperature settings of
your warming plate, follow these instructions:
1
2
IMPORTANT: The HOT SURFACE
indicator will illuminate when the warming
plate is hot.
NOTE: If the warming time is set to
0 hours, the Intelligent Warming Plate will
not automatically activate during a carafe
brew cycle.
NOTE: If you set the warming time to 0 hours,
it will skip the warming temperature menu.
INTELLIGENT WARMING PLATE
Press WARM after the brew to turn the
Intelligent Warming Plate o. To turn the
Intelligent Warming Plate on at any time,
turn the dial to one of the carafe sizes and
press WARM.
IMPORTANT: The HOT SURFACE
indicator will remain illuminated until
the warming plate has cooled to a safe
temperature.
WARM BUTTON
INTELLIGENT WARMING PLATE &
WARM BUTTON
AFTER EACH BREW
1 After the unit has cooled, remove the filter
holder from the brew basket. If using
a paper filter, discard it. If using the
permanent filter, wash it thoroughly
with soap and warm water or place on top
rack of dishwasher.
2 Wash the carafe and brew-through lid with
soap and warm water. Use a bottle brush or
a cloth to wash the inside of the carafe. DO
NOT use a wire brush.
3 After the coee maker has cooled, wipe
down the main unit, showerhead, and water
reservoir shelf with a cloth and warm water.
DO NOT immerse the coee maker in water.
CLEANING THE WATER RESERVOIR
Empty the reservoir and hand-wash. We
recommend doing this weekly.
CLEANING THE CARAFE
We recommend cleaning your carafe with
warm, soapy water.
If you want to clean the carafe more
thoroughly, we recommend using a soft foam
brush or placing it in the dishwasher (glass
carafe only). DO NOT use a wire brush.
14
ninjakitchen.com
13
ninjakitchen.com
DELAY BREW, CARE & MAINTENANCE CLEANING & DESCALING
4 The clock will display and count down the
remaining clean cycle time, which takes
approximately 60–75 minutes to complete.
Your unit will deliver a small amount of
cleaning solution to distribute it through the
system. It will then pause, deliver additional
cleaning solution, and continue for full
duration of time. The extended pauses allow
for maximum cleaning and descaling.
5 Upon completion, the coee maker will beep,
the clock will display End, and the CLEAN
light will turn o.
6 Empty the contents of the carafe and place it
back under the brew basket. Clean the water
reservoir with warm, soapy water to remove
any cleaning solution that could aect the
flavor of your coee.
7 Fill the reservoir with fresh water up
to, but not exceeding, the Full line.
8 Flush the system by running a Full Carafe,
Classic brew cycle with water only. After
the cycle is complete, discard the water and
thoroughly clean the carafe.
NOTE: The unit must remain on for the Delay
Brew function to work. DO NOT power o or
unplug after setting Delay Brew.
IMPORTANT: Make sure the Drip Stop is in
the open position.
NOTE: If you attempt to change your
selections while Delay Brew is set, the unit
will beep and DEL AY BREW will flash. To
change your selections, cancel Delay Brew
and repeat the process again.
NOTE: Hard water will cause scale buildup
faster than soft water and the brewer will
indicate it needs cleaning more often.
The CLEAN button will illuminate when a
cleaning cycle is recommended for your unit,
as calcium scale buildup could be aecting the
flavor of your coee.
To clean and descale your Ninja®
Hot & Iced
Coee Maker:
1 Select the Full Carafe size and set the empty
carafe beneath the brew basket.
2 Use a descaling solution specifically
formulated for coee maker cleaning
and follow the directions on the package. Fill
the water reservoir up to, but not exceeding,
the Full line (50 oz. / 60 oz.).
OR
Fill the water reservoir to the Travel Mug line
(16 oz.) with white vinegar, then fill the rest
of the reservoir with water up to, but not
exceeding, the Full line.
3 Once the water reservoir is filled, press the
CLEAN button.
NOTE: To cancel the clean cycle, press
the Power button or CLEAN button once.
The unit will beep and stop brewing through
the cleaning mixture. Steps 6 through 8
are still required to clean out any cleaning
mixture that was circulated through the
system before the cycle was cancelled.
NOTE: The clean cycle takes approximately
60–75 minutes. If you cancel the clean cycle,
your machine will not be properly descaled.
IMPORTANT: Use only white vinegar.
1 Plug the unit in and turn it on by pressing the
power button.
2 After filling the water reservoir and adding
ground coee to the filter holder, be sure
the reservoir and brew basket are securely
in place. Place an appropriately sized vessel
under brew basket.
3 Press DELAY BREW. DELAY BREW will
illuminate and the clock will begin to flash
“12:00” or the last Delay Brew time that was
set.
4 After the time has been set, press DELAY
again. Then use the Multi-Serve Dial to select
the brew style and then brew size of the
vessel you would like to brew into.
5 Select your brew style from the 4 flashing
buttons. The selected brew style will remain
illuminated.
6 Once the time, brew size, and brew style
have been set, allow DELAY BREW to stop
flashing or press DELAY BREW to activate.
When activated, the unit will beep and
DE LAY BREW and your selected options will
remain illuminated. To cancel, press DEL AY
BREW again.
NOTE: For best results, we recommend
rinsing the reservoir after brewing and
refilling with fresh water for the next brew.
NOTE: The glass carafe, brew-through lid,
permanent filter, removable filter holder, water
reservoir, lid, and scoop are dishwasher safe.
NOTE: If the clock ever reads “CLOG” it
indicates heavy scale buildup on the boiler.
Run a clean cycle before attempting to brew
again.
NOTE: Running a water-only clean cycle will
not descale the brewer properly.
IMPORTANT: DO NOT remove the carafe at
any time throughout the clean cycle.
AFTER EACH BREW
1 After the unit has cooled, remove the filter
holder from the brew basket. If using
a paper filter, discard it. If using the
permanent filter, wash it thoroughly
with soap and warm water or place on top
rack of dishwasher.
2 Wash the carafe and brew-through lid with
soap and warm water. Use a bottle brush or
a cloth to wash the inside of the carafe. DO
NOT use a wire brush.
3 After the coee maker has cooled, wipe
down the main unit, showerhead, and water
reservoir shelf with a cloth and warm water.
DO NOT immerse the coee maker in water.
CLEANING THE WATER RESERVOIR
Empty the reservoir and hand-wash. We
recommend doing this weekly.
CLEANING THE CARAFE
We recommend cleaning your carafe with
warm, soapy water.
If you want to clean the carafe more
thoroughly, we recommend using a soft foam
brush or placing it in the dishwasher (glass
carafe only). DO NOT use a wire brush.
14
ninjakitchen.com
13
ninjakitchen.com
DELAY BREW, CARE & MAINTENANCE CLEANING & DESCALING
4 The clock will display and count down the
remaining clean cycle time, which takes
approximately 60–75 minutes to complete.
Your unit will deliver a small amount of
cleaning solution to distribute it through the
system. It will then pause, deliver additional
cleaning solution, and continue for full
duration of time. The extended pauses allow
for maximum cleaning and descaling.
5 Upon completion, the coee maker will beep,
the clock will display End, and the CLEAN
light will turn o.
6 Empty the contents of the carafe and place it
back under the brew basket. Clean the water
reservoir with warm, soapy water to remove
any cleaning solution that could aect the
flavor of your coee.
7 Fill the reservoir with fresh water up
to, but not exceeding, the Full line.
8 Flush the system by running a Full Carafe,
Classic brew cycle with water only. After
the cycle is complete, discard the water and
thoroughly clean the carafe.
NOTE: The unit must remain on for the Delay
Brew function to work. DO NOT power o or
unplug after setting Delay Brew.
IMPORTANT: Make sure the Drip Stop is in
the open position.
NOTE: If you attempt to change your
selections while Delay Brew is set, the unit
will beep and DEL AY BREW will flash. To
change your selections, cancel Delay Brew
and repeat the process again.
NOTE: Hard water will cause scale buildup
faster than soft water and the brewer will
indicate it needs cleaning more often.
The CLEAN button will illuminate when a
cleaning cycle is recommended for your unit,
as calcium scale buildup could be aecting the
flavor of your coee.
To clean and descale your Ninja®
Hot & Iced
Coee Maker:
1 Select the Full Carafe size and set the empty
carafe beneath the brew basket.
2 Use a descaling solution specifically
formulated for coee maker cleaning
and follow the directions on the package. Fill
the water reservoir up to, but not exceeding,
the Full line (50 oz. / 60 oz.).
OR
Fill the water reservoir to the Travel Mug line
(16 oz.) with white vinegar, then fill the rest
of the reservoir with water up to, but not
exceeding, the Full line.
3 Once the water reservoir is filled, press the
CLEAN button.
NOTE: To cancel the clean cycle, press
the Power button or CLEAN button once.
The unit will beep and stop brewing through
the cleaning mixture. Steps 6 through 8
are still required to clean out any cleaning
mixture that was circulated through the
system before the cycle was cancelled.
NOTE: The clean cycle takes approximately
60–75 minutes. If you cancel the clean cycle,
your machine will not be properly descaled.
IMPORTANT: Use only white vinegar.
1 Plug the unit in and turn it on by pressing the
power button.
2 After filling the water reservoir and adding
ground coee to the filter holder, be sure
the reservoir and brew basket are securely
in place. Place an appropriately sized vessel
under brew basket.
3 Press DELAY BREW. DELAY BREW will
illuminate and the clock will begin to flash
“12:00” or the last Delay Brew time that was
set.
4 After the time has been set, press DELAY
again. Then use the Multi-Serve Dial to select
the brew style and then brew size of the
vessel you would like to brew into.
5 Select your brew style from the 4 flashing
buttons. The selected brew style will remain
illuminated.
6 Once the time, brew size, and brew style
have been set, allow DELAY BREW to stop
flashing or press DELAY BREW to activate.
When activated, the unit will beep and
DE LAY BREW and your selected options will
remain illuminated. To cancel, press DEL AY
BREW again.
NOTE: For best results, we recommend
rinsing the reservoir after brewing and
refilling with fresh water for the next brew.
NOTE: The glass carafe, brew-through lid,
permanent filter, removable filter holder, water
reservoir, lid, and scoop are dishwasher safe.
NOTE: If the clock ever reads “CLOG” it
indicates heavy scale buildup on the boiler.
Run a clean cycle before attempting to brew
again.
NOTE: Running a water-only clean cycle will
not descale the brewer properly.
IMPORTANT: DO NOT remove the carafe at
any time throughout the clean cycle.
There’s sediment in my coee.
• If using a permanent filter, the sediment at the bottom of the brewed coee may be due to using
finely ground coee.
• To reduce the amount of sediment in the brewed coee, use a slightly coarser grind or use a
paper filter.
Coee is too weak.
• For stronger coee, use the Rich brew setting. For an even bolder flavor, you can add more coee
grounds to the filter.
Coee is too strong.
• For milder coee, use the Classic brew setting. For an even milder flavor, use fewer coee
grounds in the filter.
Brew cycle is too slow.
• Depending on your settings, your brew time will vary between 4 and 20 minutes.
• Full Carafe size, Rich brew, and Cold Brew will take longer to brew than single-serve and Classic
brew.
Cup or travel mug overflowed.
• Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the XL Cup size,
16 oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the XL Multi-Serve size.
Brew basket overflowed.
• The bottom of the filter holder may be clogged. This can happen with finely ground coee or
too many coee grounds in the brew basket. Medium-grind coee is recommended. Refer to the
Measuring Your Coee Grounds chart on page 6.
• Using both the permanent filter and a paper filter can cause grounds to clog and water to back up
in the brew basket. Use only the permanent filter or a paper filter.
• Decaf coee grounds absorb water dierently; use fewer scoops when using decaf grounds.
There’s water left in the reservoir.
• The water reservoir markings are minimum fill lines that indicate the amount of water needed for
that brew size. However, all brew styles use dierent amounts of water to create the proper flavor
and concentration. It is normal for water to be left in the reservoir after a brew to prevent the
brewer from running out of water.
Coee maker is leaking.
• After removing the water reservoir, there may be a small amount of water in the reservoir valve.
This can be easily removed with a dry cloth.
• If the leak is coming from the bottom of the brew basket, make sure all parts are assembled
correctly and securely, and the Drip Stop is closed.
• If the leak is coming from the bottom of the coee maker, call Customer Service at
1-877-646-5288.
CLEAN light is on.
• Run a clean cycle. If you have recently completed a clean cycle, you may need to run a second
cycle to remove additional mineral buildup that occurs naturally over time.
Clock display messages:
• “Add Wtr” The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir, then press your selected brew style to resume the brew.
• “CLOG” The system has detected that a clean cycle needs be run immediately to remove calcium
scale buildup in the boiler. See "Cleaning & Descaling" for instructions.
• “StOP” A brew cycle was canceled.
Error messages:
• “Er” If the clock displays “Er” and then a number (ex. “Er 03”), contact Customer Service at
1-877-646-5288.
16
ninjakitchen.com
15
ninjakitchen.com
TROUBLESHOOTING GUIDE REPLACEMENT PARTS
NOTE: We DO NOT recommend using a paper filter in conjunction with the permanent filter, as
clogging and water and/or coee backup can occur in the filter basket.
To order additional parts and accessories, visit ninjaaccessories.com.
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja
®
product within
ten (10) days of purchase. You will be asked to provide the store name, date of purchase, and model
number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
PRODUCT REGISTRATION
There’s sediment in my coee.
• If using a permanent filter, the sediment at the bottom of the brewed coee may be due to using
finely ground coee.
• To reduce the amount of sediment in the brewed coee, use a slightly coarser grind or use a
paper filter.
Coee is too weak.
• For stronger coee, use the Rich brew setting. For an even bolder flavor, you can add more coee
grounds to the filter.
Coee is too strong.
• For milder coee, use the Classic brew setting. For an even milder flavor, use fewer coee
grounds in the filter.
Brew cycle is too slow.
• Depending on your settings, your brew time will vary between 4 and 20 minutes.
• Full Carafe size, Rich brew, and Cold Brew will take longer to brew than single-serve and Classic
brew.
Cup or travel mug overflowed.
• Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the XL Cup size,
16 oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the XL Multi-Serve size.
Brew basket overflowed.
• The bottom of the filter holder may be clogged. This can happen with finely ground coee or
too many coee grounds in the brew basket. Medium-grind coee is recommended. Refer to the
Measuring Your Coee Grounds chart on page 6.
• Using both the permanent filter and a paper filter can cause grounds to clog and water to back up
in the brew basket. Use only the permanent filter or a paper filter.
• Decaf coee grounds absorb water dierently; use fewer scoops when using decaf grounds.
There’s water left in the reservoir.
• The water reservoir markings are minimum fill lines that indicate the amount of water needed for
that brew size. However, all brew styles use dierent amounts of water to create the proper flavor
and concentration. It is normal for water to be left in the reservoir after a brew to prevent the
brewer from running out of water.
Coee maker is leaking.
• After removing the water reservoir, there may be a small amount of water in the reservoir valve.
This can be easily removed with a dry cloth.
• If the leak is coming from the bottom of the brew basket, make sure all parts are assembled
correctly and securely, and the Drip Stop is closed.
• If the leak is coming from the bottom of the coee maker, call Customer Service at
1-877-646-5288.
CLEAN light is on.
• Run a clean cycle. If you have recently completed a clean cycle, you may need to run a second
cycle to remove additional mineral buildup that occurs naturally over time.
Clock display messages:
• “Add Wtr” The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir, then press your selected brew style to resume the brew.
• “CLOG” The system has detected that a clean cycle needs be run immediately to remove calcium
scale buildup in the boiler. See "Cleaning & Descaling" for instructions.
• “StOP” A brew cycle was canceled.
Error messages:
• “Er” If the clock displays “Er” and then a number (ex. “Er 03”), contact Customer Service at
1-877-646-5288.
16
ninjakitchen.com
15
ninjakitchen.com
TROUBLESHOOTING GUIDE REPLACEMENT PARTS
NOTE: We DO NOT recommend using a paper filter in conjunction with the permanent filter, as
clogging and water and/or coee backup can occur in the filter basket.
To order additional parts and accessories, visit ninjaaccessories.com.
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja
®
product within
ten (10) days of purchase. You will be asked to provide the store name, date of purchase, and model
number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
PRODUCT REGISTRATION
18
ninjakitchen.com
17
ninjakitchen.com
NOTES
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
NJA_1_YR_IB_LMTD_WRNTY_US_ENG
18
ninjakitchen.com
17
ninjakitchen.com
NOTES
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
NJA_1_YR_IB_LMTD_WRNTY_US_ENG
CM360 & CM371 | Owner’s Guide
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed,
including the following numbered warnings and subsequent instructions. Do not use appliance for other than intended use.
Read all instructions before using your Ninja Hot & Iced Coee Maker
Indicates the presence of a hazard that can cause personal injury, death or substantial property damage if the warning
included with this symbol is ignored.
Avoid contact with hot surface. Always use hand protection to avoid burns.
For indoor and household use only.
READ AND SAVE THESE
INSTRUCTIONS
General Precautions
1 This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved.
2 To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). As a safety feature, this plug
will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a
qualified electrician. DO NOT force into outlet or try to modify to fit.
3 Keep the appliance and its cord out of reach of children less than 8 years.
4 To eliminate a choking hazard for young children, remove and discard the protective cover fitted on the power plug of this appliance.
5 Children shall not play with the appliance.
6 To protect against fire, electric shock, and injury to persons, DO NOT immerse cord, plugs, or body of machine in water or other liquid.
7 NEVER carry the appliance by the power cord or pull it to disconnect from electrical socket; instead grasp the plug and pull to disconnect.
8 DO NOT operate any appliance with a damaged cord or plug, or after the appliance malfunctions, or has been dropped or damaged in any
manner. Contact SharkNinja Operating LLC for service.
9 For household and countertop use only. DO NOT let the power cord hang over the edge or touch hot surfaces such as the stove.
10 NEVER use socket below counter.
11 To avoid risk of fire, electrical shock, or damage to the unit, DO NOT store or use unit in an appliance garage or under a wall cabinet.
12 Unplug from outlet when either the appliance or display clock is not in use, and before cleaning.
13 Turn o and allow to cool before putting on or taking o parts, and before cleaning the appliance.
THANK YOU
for purchasing the Ninja® Hot & Iced Coee Maker.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
These instructions are designed to help you get a complete understanding of your new Ninja Hot & Iced
Coee Maker. If you have any questions, please call our Customer Service line at 1-877-646-5288.
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Power: 1550W
Water Reservoir
Capacity: CM360: 50 oz.
CM371: 60 oz.
TIP: You can find the model and serial numbers on the
QR code label located on the back of the unit by the
power cord.
RECORD THIS INFORMATION
Model Number: �������������������������
Serial Number: ��������������������������
Date of Purchase: �����������������������
(Keep receipt)
Store of Purchase: �����������������������
REGISTER YOUR PURCHASE
registeryourninja.com
1-877-646-5288
Scan QR code using mobile device
SharkNinja Operating LLC
US: Needham, MA 02494
1-877-646-5288
ninjakitchen.com
Illustrations may dier from actual product. We are constantly striving to improve our products, therefore the
specifications contained herein are subject to change withoutnotice.
NINJA is a registered trademark of SharkNinja Operating LLC.
NINJA SMART SCOOP is a trademark of SharkNinja Operating LLC.
This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.
© 2023 SharkNinja Operating LLC
CM360�CM371�IB�MP�Mv14
@ninjakitchen
COFFEE MAKER
WITH RAPID COLD BREW
HOT & ICED
