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10-6
10.2. Common Troubleshooting
10.2.1. Common Trouble
Trouble Cause Solution
Printer Problems
The printer
does not work
The cable between the computer
and the printer is not connected
properly.
Error in specifying the print port.
The printer is ofine, and Use
Printer Ofine is checked.
The printer does not recover from
an internal error, such as a paper
jam, paper empty, etc.
Disconnect and then reconnect the printer
cable.
Check the printer settings to ensure that
the print job is sent to the correct port.
If the computer has more than one port,
make sure that the printer is connected
to the correct port.
Make sure that the printer is in the
normal online status.
Problems in cartridge
The cartridge
chip can not
be recognized
The cartridge chip is dirty.
The contact spring or copper pillar
of the cartridge chip is dirty.
Please clean the surface of the
cartridge chip.
Please clean the contact spring or the
copper pillar.
Problems in Handling Paper
Paper feed
failure
The print media is loaded
incorrectly.
The print media is beyond the
usage specication range.
The feed roller is dirty.
Please correctly load the print media. If
you use special print media for printing,
please print with the manual feeder tray.
Please use the print media within the
specication range.
Clean the feed roller.
Paper Jam There is too much paper in the tray.
The print media is beyond the
usage specication range.
There is foreign matter in the feed
channel.
The feed roller is dirty.
Internal parts failure.
Remove excess paper from the tray. If
you print on special print media, please
use the manual feeder tray.
Make sure to use the paper that meets
specications. If you print on special
print media, please use the manual
feeder tray.
Clean the feed channel.
Clean the feed roller.
Print with
multipage fed
in
Excessive static electricity on the
print media.
The print media is damp and sticks
together.
Internal parts failure.
Separate the print media to eliminate
some static electricity. It is suggested
that you use the recommended print
media.
Separate the print media or use better
and dry print media.
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