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1. OLED Screen Care
OLED Display is state of the art technology and
combined with our Picture Quality Engine it has won an
outstanding number of awards. To ensure that your TV
always offers the best possible performance, it will
sometimes perform a display clean-up process while in
standby.
If you never put your TV in standby, you will regularly be
notified by on screen messages that the display needs to
execute this clean-up process. Please always follow those
instructions. Repeatedly postponing this process may
result in image retention, which may void your warranty.
Your TV should be left in standby in order to execute the
cleaning process in the background.
We also recommend that you avoid continuously
displaying static images or static parts in moving images
(like news ticker bar, soccer scores, game HUDs...).
TV Display refreshing
To protect the screen, OLED TV need refreshing process
over time.
There are 2 types of refreshing process:
• Normal refreshing: This will take place automatically
and it takes a few minutes with TV in standby mode.
• Deep refreshing: This will take a few minutes and need
to be triggered by consumer.
To allow OLED TV to perform refreshing properly,
please adhere to the following:
• For normal refreshing process to take place
automatically, always use remote control to switch off TV
and keep the TV power plugged.
• When normal refreshing message is shown on TV
screen, follow the onscreen recommended instructions.
• For deep refreshing process, it can be activated
manually via Settings > Display and sound > Screen
> OLED SCREEN SETTINGS > Clear residual image. A
reminder message can also be shown on TV to request
user to perform deep refreshing, please follow
instructions and keep TV power plugged to allow the
whole process complete. It will take a few minutes. The
deep refreshing process shall only be done when residual
image is seen on screen even after 8 hours standby.
Manually performing Clear residual image too often
may reduce OLED display life time. However, it is
important to allow the refresh cycles, when requested by
the TV.
• Do not touch or apply pressure on TV screen during the
refreshing process.
• Always use remote control to switch off TV and keep
the TV power plugged on when refreshing is triggered.
* Note: In order to enjoy the best picture quality this
process is essential. If the unit demonstrably did not have
the chance to complete a refreshing process on a regular
basis, we cannot accept any returns, repairs, exchanges
or warranty claims on behalf of image residual
phenomenon within and/or out of the warranty period.
This is also the case when the TV is used predominantly
for gaming with static content on the screen, the TV is
only used for watching news channels (with static news
ticker bars) or other similar use cases that implication-
wise bear an increased risk for sustaining burn-in effects.
This is not in scope of the warranty.
Special Care for OLED TV
Organic LED (OLED) may experience on-screen image
retention (due to the characteristics of the material),
when an image is continuously displayed for a long
period of time or the same image is repeatedly displayed.
So it is strongly recommended to follow the instructions
to take care of OLED TV:
• Do not display any still image continuously or display
the same image for more than 10 minutes.
• Recommend to use ECO, HDR Home Cinema or Dolby
Vision Dark as picture style in normal home viewing
condition.
• Recommend to use OLED Contrast setting 50 or below
in picture settings when playing Game or watching TV
programs with logos or clocks on any parts of the screen.
• Switch off On Screen Display (e.g. the home menus) of
TV application program when not used.
• Switch off On Screen Display from connected external
video devices (e.g. DVD player). For details, refer to the
instruction manuals for the connected devices.
• Avoid displaying video with bright colors (including
white), text, clocks or logos on any parts of the screen for
a long time.
• Use Wide screen or Fill screen as picture format option
(see TV picture settings).
• Always watch video in full screen instead of a small
window on TV screen. (e.g. video in internet browser
page)
• Do not attach any sticker or label on the OLED panel to
reduce the chance of image residual phenomenon.
• Organic LED (OLED) displays are extremely sensitive to
hostile climate and external factors, like placing these
straight under the sunlight and/or ultraviolet
illumination as well as improper ambient temperature,
resulting in a decrease of luminosity, brightness and
lifetime of the OLED displays, pixel reduction and
irreparable harm and/or failure of the display. Please
note that the warranty does not apply to problems that
result, directly or indirectly, from the usage which is not
in conformity with these product instructions.
Displaying a still image for a prolonged period of time
may cause an image sticking. This phenomenon is
normal character for OLED panel and does not represent
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