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17
ninjakitchen.com
16
ninjakitchen.com
TROUBLESHOOTING
• “Add Food” appears on the control panel display.
The unit has completed its Grill preheating and it is now time to add your ingredients.
• “Shut Lid” appears on the control panel display.
The hood is open and needs to be closed for the selected function to start.
• “Add Pot” appears on the control panel display.
The pot is not installed in the unit.
• “Plug In” appears on the control panel display.
The temperature probe is not plugged into the socket on the right side of the control
panel. Plug the temperature probe in before proceeding.
• “E” appears on the control panel display.
The unit is not functioning properly. Please contact Customer Service at
1-877-646-5288. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
• Why do blinking lights appear after I press the START/STOP button?
This is a progress bar indicating how far along you are in the preheating cycle.
• Why does the preheat progress bar not start from the beginning?
When the unit is warm from previously being used, it will not require the full
preheating time.
• Can I cancel or override preheating?
Preheating is highly recommended for best results, but you can skip preheating by
selecting the function again after you press the START/STOP button. However, you
cannot override preheating when using the Grill function.
• Should I add my ingredients before or after preheating?
For best results, let the unit preheat before adding ingredients.
• Why is my unit emitting smoke?
When using the Grill function, always select the recommended temperature setting.
Recommended settings can be found in the Quick Start Guide and in the Inspiration
Guide. Make sure the splatter shield is installed.
• How do I pause the unit so I can check my food?
When the hood is opened during a cooking function, the unit will automatically pause.
• Is it safe to put the cooking pot on my countertop?
The pot will heat during cooking. Use caution when handling, and place on heat-safe
surfaces only.
• My food is burned.
Do not add food until recommended preheat time is complete. For best results, check
progress throughout cooking, and remove food when desired level of brownness has been
achieved. Remove food immediately after the cook time is complete to avoid overcooking.
• My food didn’t cook when air crisping.
For consistent browning, make sure ingredients are arranged in an even layer on the
bottom of the crisper basket with no overlapping. Shake loose ingredients during
cooking for consistent crispiness.
• Why is my food blowing around when air crisping?
Occasionally, the fan will blow lightweight foods around. To prevent this, secure loose
food (like the top slice of bread on a sandwich) with toothpicks.
• Can I air crisp fresh battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour,
then with egg, and then with bread crumbs. Be sure to press the bread crumbs onto the
food so they stick in place. Loose breading may be blown o by the unit’s powerful fan.
• Why is the control panel display no longer illuminated?
The unit is o. Press the power button to turn it back on.
• How do I turn o the temperature probe during cooking?
Press the TEMP iQ button and use the TEMP down arrow button to set the probe to “OFF.”
• Can I use the probe to check on food when the unit isn’t cooking in TEMP iQ mode?
Yes, just insert the probe in the food, then press the TEMP iQ button for 2 seconds and
the food’s internal temp will appear on the screen for 5 seconds. If you don’t hold the
button down for the full 2 seconds, the unit will switch to TEMP iQ mode, as that mode
is activated by a quicker press of the button. If this happens, “165F” will flash on the
screen 5 times. After that, press the TEMP iQ button again, then press the TEMP down
arrow until “OFF” appears on the control panel display. The unit will then return to your
set cook function and the timer will resume counting down.
• Why is my food overcooked or undercooked even though I used the probe?
It is important to insert the temperature probe lengthwise into the thickest part of the
ingredient to get the most accurate reading. For more information, refer to the Using
the Integrated Smart Temperature Probe section.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact Customer
Service at 1-877-646-5288. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
CLEANING THE NINJA® FOODI™ PRO GRILL
The unit should be cleaned thoroughly
after every use. Always let the appliance
cool before cleaning.
• Unplug the unit from the wall outlet
before cleaning. Keep the hood open
after removing your food so the unit will
cool down more quickly.
• The cooking pot, grill grate, crisper
basket, splatter shield, cleaning brush,
and any other included accessories
are dishwasher safe, except the
temperature probe. DO NOT place the
temperature probe in the dishwasher.
• If hand-washing, use the cleaning brush
to help wash the parts. Use the opposite
end of the cleaning brush as a scraper to
assist with releasing baked-on sauces or
cheese. Air-dry or towel-dry all parts after
hand-washing.
• If food residue or grease are stuck on the
grill grate, splatter shield, or any other
removable part, place them in a sink or
stack them in the pot and fill with warm,
soapy water and allow to soak for a
couple hours or overnight. After soaking,
use the cleaning brush to clean each part.
• Over time, the splatter shield front tabs
and frame may accumulate grease
buildup. Soaking the splatter shield
overnight will help soften the baked-on
grease. After soaking, use the cleaning
brush to remove the grease from the
stainless steel frame and front tabs.
• To deep clean the temperature probe,
soak the stainless steel probe and silicone
grip in warm, soapy water. DO NOT
immerse the cord or jack in water or any
other liquid.
NOTE: NEVER use abrasive tools or
cleaners. NEVER immerse the main unit
in water or any other liquid.
NOTE: DO NOT use liquid cleaning
solution on or near the probe socket. We
recommend using compressed air or a
cotton swab to avoid damaging the socket.
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