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Manage supplies
Supplies life
In June 2006, the International Organization for Standardization (ISO) published the ISO/IEC 19798
toner cartridge yield standard for color laser printers. HP actively participated in developing this standard
and enthusiastically supports its industry-wide use. The standard addresses a broad range of important
factors that affect yield and yield measurement, including the test document, print job size, print-quality
modes, end-of-life determination, sample size and environmental conditions. A broadly adopted
standard of this rigor represents a breakthrough in giving customers yield information that can be
accurately compared. Specific cartridge yield information can be found at:
h10060.www1.hp.com/
pageyield/index.html.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
To install a new HP print cartridge, see Change print cartridges on page 81. To recycle the used
cartridge, follow the instructions included with the new cartridge. For more information about recycling,
see
Return and recycling instructions on page 142.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
ENWW Manage supplies 79
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