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General print quality issues
The following examples depict Letter-size paper that has passed through the product short-edge first.
These examples illustrate problems that would affect all of the pages that you print, whether you print
in color or in black only. The topics that follow list the typical cause and solution for each of these
examples.
Problem Cause Solution
Print is light or faded. The media might not meet
HP specifications.
Use media that meets HP specifications.
One or more print cartridges might be
defective.
Print the Supplies status page to check
the remaining life. See
Information pages
on page 66.
Replace any low print cartridges. See
Change print cartridges on page 81.
The product is set to override the
<Supply> Very Low message and to
continue printing.
Replace any low print cartridges. See
Change print cartridges on page 81.
The print density settings may have been
changed.
Set the print density setting to 0.
The product may need to be calibrated. Run a calibration. See Calibrate the
product on page 120.
Toner specks appear. The media might not meet
HP specifications.
Use media that meets HP specifications.
The paper path might need cleaning. Clean the paper path. See Clean the
product on page 88.
One or more of the cartridges may be
leaking.
Try to verify the color of the toner specks
and check the cartridge for leaks.
The cartridge waste tank may be
overfilled.
Check for error code 10.98.XX in the
event log. See
Event log on page 68. The
XX portion of the code identifies the
cartridge (00 is black, 01 is cyan, 02 is
magenta, 03 is yellow). If the error was
logged, replace the affected cartridge.
Dropouts appear. A single sheet of print media might be
defective.
Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on
its surface.
Try different paper, such as high-quality
paper that is intended for color laser
printers.
The paper lot is flawed. The
manufacturing processes can cause
some areas to reject toner.
Try different paper, such as high-quality
paper that is intended for color laser
printers.
ENWW Solve image-quality problems 113
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