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Control-panel message Status alert Description Recommended action
Incorrect supplies More than one print cartridge is
installed in the incorrect slot.
Be sure that each print cartridge
is in the correct slot. From front to
back, the print cartridges are
installed in this order: black,
cyan, magenta, yellow.
Install <Color> cartridge The cartridge is either not
installed or not correctly installed
in the product.
Install the print cartridge. See
Change print cartridges
on page 81.
Invalid driver
Press [OK]
You are using an incorrect printer
driver.
Select the correct printer driver.
Jam in <location> The product has detected a jam. Clear the jam from the location
indicated. The job should
continue to print. If it does not, try
reprinting the job.
If the message persists, contact
HP support.
Jam in tray <X>
Clear jam and then press [OK]
The product has detected a jam. Clear the jam from the location
indicated, and then press the
OK button.
If the message persists, contact
HP support.
Load paper All trays are empty. Load print media.
Load tray # <TYPE> <SIZE> A tray is configured for the media
type and size that the print job is
requesting, but that tray is empty.
Load the correct media into the
tray, or press the OK button to
use media in a different tray.
Load tray 1 plain <SIZE>
Cleaning Mode [OK] to start
The product is ready to process
the cleaning operation.
Load Tray 1 with plain paper in
the size indicated, and then press
the OK button.
Load tray 1 <TYPE> <SIZE> No trays are configured for the
media type and size that the print
job is requesting.
Load the correct media into
Tray 1, or press the OK button to
use media in a different tray.
Manual duplex
Load tray X press [OK]
The first side of a manual duplex
job has printed, and the page
needs to be loaded to process the
second side.
Load the page in the indicated
tray with the side to be printed
face up, and the top of the page
away from you, and then press
the OK button.
Manual feed <TYPE> <SIZE>
Press [OK] for available media
The product is set for manual
feed mode.
Press the OK button to clear the
message or load the correct
media into Tray 1.
Memory is low
Press [OK]
Try again later or turn off & on
The product memory is almost
full.
Press the OK button to finish the
job, or press the cancel button
to cancel the job.
Break the job into smaller jobs
that contain fewer pages.
For information about increasing
the product memory, see
Install
memory and font DIMMs
on page 84.
ENWW Interpret control-panel and status-alert messages 97
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