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12 | TROUBLESHOOTING
TROUBLESHOOTING
Electrical Shock Hazard
Plug into an earthed outlet.
Do not remove earth prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these
instructions can result in
death, fire, or electrical shock.
1. When the Blender is plugged in and the
main power On/Off (I/O) toggle switch
is on (I), the Blender will go to Standby
mode (flashing white indicator light).
However, after 28 minutes of no activity
the Blender will go into Sleep mode
and the indicator light will turn off.
• To wake up the Blender simply flip the
Start/Stop toggle switch up or down.
This will put the Blender back into
Standby mode.
2. If the status indicator light flashes an
orange color, the Blender is in error
mode. This can be caused by: using a
spatula or any other utensil that could
obstruct the blade to freely spin in the
blender jar, or having an ice cube or
hard food in a location that locks up the
blade.
• Correct the problem by turning off
the Blender using the dedicated On/
Off toggle switch in the back, or by
unplugging the Blender. Remove the
blender jar from the base, and clear
the items. Place the Blender back on
the base, and then turn the
Blender
back on to continue regular use.
3. If the Blender stops while blending:
• After 6 minutes of run time, the
Blender will automatically shut off
and go into Sleep mode, and the
LED light will turn off. You can wake
the Blender back up using the toggle
switches (Start/Stop or Pulse High/
Pulse Low). If the Blender stops in less
than 6 minutes, it is possible there
is an internal error with the Blender.
Contact an authorized service center
for assistance.
4. If the ingredients of a recipe aren’t
blending:
• There may be times when an air
pocket is created around the blade
causing the ingredients to miss the
blending blade. Stop the Blender,
remove the blender jar from the
base, and use a spatula to rearrange
ingredients in the blender jar. For
certain recipes, try adding more
liquid.
5. If you experience an overflow from the
blender jar:
• Disconnect the Blender from the
power source. Remove the jar pad
from the housing to make sure the
base is fully dry. The control dial can
be detached by pulling it off with
force. Wipe dry, and then replace. To
avoid damage to the graphics when
cleaning, don’t apply too much force
or use abrasive cleansers or scouring
pads.
If the problem cannot be corrected:
See the “Warranty and service” section.
Do not return the Blender to the retailer;
retailers do not provide service.
©2018 All rights reserved.
Specifications subject to change without notice.