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05 Troubleshooting and
Maintenance
Troubleshooting
For more information, see "Troubleshooting" in the e-Manual.
> Settings > e-Manual > Troubleshooting
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung service
center.
• Due to technical limitations in the manufacturing process,
some pixels of the panel may appear darker or brighter,
or may flicker. However, this does not affect the product's
performance.
• Due to multiple modules of the product, a grid pattern may
appear from a close distance. This is not a product defect.
• To keep your MICRO LED in optimum condition, upgrade to the
latest software. Use the Update Now or Auto Update functions
on the MICRO LED's menu (
> Settings > Support >
Software Update > Update Now or Auto Update).
The MICRO LED won’t turn on.
• Make sure that the AC power cord is securely plugged in to the
MICRO LED, One Connect Box and the wall outlet.
• Make sure that the wall outlet is working and the remote
control sensor at the bottom of the MICRO LED is lit and
glowing a solid red.
• Try pressing the MICRO LED Controller button at the bottom
of the MICRO LED to make sure that the problem is not with
the remote control. If the MICRO LED turns on, refer to "The
remote control does not work."
The remote control does not work.
• Check if the remote control sensor at the bottom of the MICRO
LED blinks when you press the remote's Power button.
– When the remote's battery is discharged, charge the
battery using the USB charging port, or turn over the
remote to expose the solar cell to light.
• Try pointing the remote directly at the MICRO LED from 5 ft. to
6 ft. (1.5-1.8 m) away.
• If your MICRO LED came with a Samsung Smart Remote
(Bluetooth Remote), make sure to pair the remote to the
MICRO LED. To pair a Samsung Smart Remote, press the
+
buttons together for 10 seconds.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the MICRO LED
automatically. This feature measures the light in your room and
optimizes the brightness of the MICRO LED automatically to
reduce power consumption. If you want to turn this off, go to
> Settings > General > Power and Energy Saving > Brightness
Optimization.
• The eco sensor is located at the bottom of the MICRO LED. Do
not block the sensor with any object. This can decrease picture
brightness.
English - 9
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