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19weber.com
Proper Burner Flame Pattern
The burner in your barbecue is factory set for the
correct air and gas mixture. When the burner is
performing correctly, you will see a specific flame
pattern. The tips may occasionally flicker yellow
(A), with a descending light blue (B) to dark blue
flame (C).
m WARNING: Blocked and dirty ports can restrict
full gas flow, resulting in a fire (D) in and around
the gas valves, causing serious damage to your
barbecue.
m WARNING: Do not attempt to make any repair to gas carrying, gas burning, ignition components or structural
components without contacting Weber-Stephen Products LLC, Customer Service Department.
m WARNING: Failure to use genuine Weber-Stephen parts for any repair or replacement will void all warranty
protection.
m CAUTION: The burner tube openings must be positioned properly over the valve orifices.
Spider Screens
The combustion air openings of the burners(E)
are fitted with stainless steel screens to
prevent spiders and other insects from spinning
webs and building nests inside the burners.
Additionally, dust and debris can accumulate
on the outside of the spider/insect screen and
obstruct the oxygen flow to the burners.
B
A
C
GAS FLOW
SYMPTOM
• Barbecue does not reach desired temperature or heatsunevenly.
• The burner fails to ignite.
• Flame is low when burner is on high position.
• Flames do not run the whole length of the burner.
• Burner flame pattern is erratic.
CAUSE SOLUTION
The cartridge/cylinder is low or empty. Replace cartridge/cylinder.
Burner ports are dirty. Clean burner ports. Refer to “Cleaning the
BurnerPorts.”
SYMPTOM
• Gas is smelled in conjunction with burner flames that appear yellow andlazy.
CAUSE SOLUTION
Spider screens on the burner is obstructed. Clean spider screens. Refer to “Cleaning the Spider
Screens” in the Product Care section. Also refer to
the illustrations and information in this section about
proper flame pattern and spiderscreens.
SYMPTOM
• The smell of gas and/or a light hissing sound.
CAUSE SOLUTION
Connection between regulator and cartridge/cylinder
could be incomplete.
Extinguish any open flame. Remove and reinstall the
cartridge/cylinder. Refer to “Installing the Propane
Cartridge/Cylinder Installation” section of your
owner’s manual.
The regulator coupling with the cartridge/cylinder could
be damaged.
Extinguish any open flame. Remove the cartridge/
cylinder. DO NOT OPERATE THE Barbecue. Contact
the Customer Service Representative in your area
using the contact information on our website.
GREASY
BARBECUE (Peeling Paint & Flare-Ups)
SYMPTOM
• Inside of lid appears to have the appearance of peelingpaint.
CAUSE SOLUTION
The flakes you see are accumulated cooking vapours
that have turned into carbon.
This happens over time after repeated use of your
barbecue. This is not a defect. Clean the lid. Refer to
the “Product Care” section.
SYMPTOM
• Experiencing flare-ups when barbecuing or preheating.
CAUSE SOLUTION
There is leftover food from the previous meal. Preheat the barbecue on the highest setting for 10 to
15 minutes.
The inside of the barbecue needs to be cleaned
thoroughly.
Follow the steps in the "Cleaning and Maintenance"
section to clean the barbecue inside from the top
down.
TROUBLESHOOTING
E
D
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