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Printer hardware issues
TIP: Run the HP Print and Scan Doctor. to diagnose and automatically x printing, scanning, and copying
issues. The application is available only in some languages.
Close cartridge access door
● Cartridge access door must be closed to begin printing.
The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the power cord of the printer is connected rmly to a functioning power outlet.
NOTE: When Auto-O is enabled, the printer will automatically turn o after two hours of inactivity to help
reduce energy use. For more information, see Auto-O on page 39.
Resolve printer failure
● Turn the printer o, then on. If that does not resolve the problem, contact HP.
Control panel error codes and status
NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to x the issue. Then check the following
for additional assistance if needed.
●
Control panel error codes
●
Control panel ink error status
●
Control panel paper error status
Control panel error codes
If the Number of copies icon on the printer display changes to a number, blinking together with the letter E at
the left side, it indicates the printer is in an error state. The letter E and the number work as error codes.
90 Chapter 9 Solve a problem ENWW
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