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36 49-1000712 Rev. 0
TROUBLESHOOTING
Problem Possible Causes What to Do
Freezer cooling, refrigerator not
cooling
Normal, when refrigerator first
plugged in or after extended power
outage
Wait 24 hours for temperature in both
compartments to reach selected
temperatures.
My refrigerator door squeaks Diminished lubricant because of
accidental cleaning of the lubricant
on the hinge
It is best to order GEA lubricant service
part number
WR97X166 and apply on
the hinge at specified location.
It is possible to spray some non-toxic
lubricant such as silicone based non-
stick cooking spray, petroleum jelly or
NSF approved food grade lubricants.
IMPORTANT: Do not use WD-40 as it
will remove any remaining grease in or
around the hinge
Improper leveling Make sure the unit is leveled
If doors were removed and re-
assembled during installation
process, waterline and/harness
under Top Hinge cover may get out
of position and rub against door
while door swivels.
Remove the Top Hinge cover and make
sure the waterline and harness that
passes through the hinge pin has been
properly seated and does not touch the
any of the door parts during rotation.
Applying some food grade lubricant
around door thimble area will also help.
Troubleshooting Tips... Before you call for service
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