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Chapter 11 Support Operations
This application launches the Support platform which synchronizes Autel’s on-line
service base station with the Display Tablet. In order to synchronize the device to your
on-line account, you need to register the product through the Internet when you use it
for the first time. The Support application is connected to Autel’s service channel and
on-line communities which provides the quickest way for problem solutions, allowing
you to submit complaints or sent help requests to obtain direct services and supports.
11.1 Product Registration
In order to get access to the Support platform and obtain update and other
services from Autel, you are required to register the MaxiCOM Diagnostic
Device the first time you use it.
➢ To register the diagnostic device
1. Visit the website: http://pro.autel.com.
2. On the Sign In page, input your account ID and other information to
log in, if you already have an account.
3. If you are a new member to Autel and do not have an account yet,
click the Create Autel ID button on the left side.
4. Enter the required information in the input fields, and click the Get
Verification Code button to get a verification code for email
validation.
5. The online system will automatically send a verification code to the
registered email address. Input the code in the Verification Code
field and complete other required fields. Read through Autel’s
Terms and Conditions and click on Agree, and then click Create
Autel ID at the bottom. A product registration screen opens.
6. Find out the device’s serial number and password from the About
section of the Settings application on the Display Tablet.
7. Select the product model of your device, enter the product serial
number and password on the Product Registration screen, and
click Submit to complete the registration procedure.
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