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Troubleshooting 385
Resetting Hardware Components
Some hardware can be reset from external screen Options > Devices screen, or by power-cycling the component. It is recom-
mended that you perform a reset if, for example, the Hardware Monitor Alert dialog appears for a specific device, if a connected
device stops communicating with the rest of the system, or if the device is not passing audio signal via its I/O.
To reset system hardware:
1 Put the system in Config mode.
2 On the external screen, go to Options > Devices.
3 Tap-and-hold (right-click) one of the following displayed hardware components:
• S6L control surface
• Stage 64 I/O racks (must be in the Connected Devices column)
4 Choose Reset.
Resetting Channel Touch Modules (CTMs)
If a CTM unexpectedly goes offline, indicated by Meters or Channel view not appearing on a CTM or a “Please Configure Con-
sole” message appearing, you can reset it from the MTS Control Surface Configuration page.
To reset an offline CTM:
1 On the MTS, touch the Gear icon.
2 Touch the Control Surface Configuration button.
The on-screen graphic show the status of the modules in your control surface
3 On the control surface graphic, tap the CTM that corresponds to the CTM that has gone offline, indicated by a warning icon. In
the Diagnostics window below the control surface graphic, information about the CTM’s status appear.
4 Touch the Unassign button to release the connection.
Gear icon
Control Surface Configuration button
Control Surface Configuration window showing and offline CTM
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