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72
22.
Troubleshooting Guide
If you can’t find an answer to your problem in the chart below, or if the problem cannot be fixed, you
will need technical help. Contact your Authorized Service Center or Customer Care.
Problem
Probable causes
What to do
Cooktop
Always be sure the stove is cool and burners OFF
before proceeding.
Some burners will not light.
Flames do not burn all
around the burner cap.
Burner parts or igniters may
be wet, dirty, or misaligned.
Check that the burner parts are clean, dry, and
correctly assembled. Check that the igniters are clean
and dry. See “Cleaning Instructions”.
Burner flames very large
and yellow.
Burner bezel ports are
clogged.
Burner ports or burner caps
are not positioned properly.
Cooktop is being operated
with the wrong type of gas.
Regulator is not installed, is
faulty, or is set for the wrong
type of gas.
Clean burner bezel ring ports with straightened paper
clip, needle, or wire.
Remove and carefully re-install burner bezel and caps.
Ensure that the type of cooktop matches the natural
gas supply.
Check installation, replace regulator, or set regulator
for proper gas.
Sparking but no flame
ignition.
Gas shut-off valve is in the
OFF position.
Turn shut-off valve to the ON position.
Igniters spark continuously
after flame ignition.
Power supply polarity is
reversed. Igniters are wet or
dirty.
Have polarity corrected. Dry or clean igniters.
Burner flame goes out at
low setting.
Low gas supply pressure. Air
intake holes around knobs
are obstructed.
Contact gas company. Remove obstruction.
The flames have suddenly
gone out.
A draft or a spill has
extinguished the flame.
No action required. The burner will detect this and
automatically relight. However, if there has been a
large spill, we recommend turning the burners off and
cleaning the burners and sump area
after the stove
has cooled
. See “Cleaning Instructions”.
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