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15
Questions? We’re here to help!
Visit: www.maxi-matic.com for support on this product.
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE SOLUTION
The airfryer does not
work.
The appliance is not plugged
in.
Plug the Power Cord (6) into an electrical
outlet.
You did not press and hold the POWER
button for 3 seconds
The appliance is defective.
Contact customer service at
www.maxi-matic.com
Air fryer keeps
returning to standby
mode while you are
trying to program time/
temperature.
During time/temp selection
process, if START button is not
pressed within 3 minutes, the
unit will automatically turn off
and go into standby mode.
Do not wait more than 3 minutes after
making your selections to tap START
button.
Food is not completely
cooked/fried.
There is too much food in the
Basket (13).
Use smaller batches of food in the Basket
(13). Small batches of food will cook more
evenly.
The cooking temperature is set
too low.
Increase the temperature setting. Check
“Cooking Time Chart” found in this manual.
The cooking time is too short.
Increase the time setting. Check “Cooking
Time Chart” found in this manual.
Food is raw and frozen solid.
Raw frozen foods should be thawed before
cooking in the air fryer. Exceptions to this
are pre-cooked frozen foods.
Food is unevenly
cooked.
Certain foods need to be
stirred mid-way through the
cooking process.
Foods that overlap inside the Basket
(13) need to be stirred mid-way through
cooking.
Fried snacks are not
crispy.
You used a type of snack
meant to be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some oil
onto the snacks for a crispier result.
I cannot close the
Top Cover (9) properly.
The Basket (13) is too full. Do not overll the Basket (13).
The Basket (13) is not aligned
correctly.
Make sure the Handle Bracket (14) is ush
with the Pan (12).
The Pan (12) is not properly
placed inside.
Make sure Pan Handles (11) are not
blocking the Top Cover (9).
White smoke is emitting
out of the appliance
during use.
You are preparing food with a
high oil content.
When cooking with oily foods, oil will drain
into the Pan (12). When the air fryer heats
up, the pan heats up the oil and produces
white smoke. This does not adversely affect
the air fryer or your cooking process.
The pan has built-up
oil residue from previous uses.
White smoke is caused by oil leftover in the
Pan (12). Make sure to thoroughly clean the
Pan (12) after every use.
Home-made French
fries are coming out
unevenly cooked.
Your potatoes are not fresh or
are frozen.
Make sure to use fresh and rm potatoes,
not frozen potatoes, for home-made French
fries.
Potato strips were not well
rinsed prior to frying.
Thoroughly rinse sliced potato to remove
all starch prior to frying.
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