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A: Currently we don’t support hotspots with Wifi 6 or with WPA3
safety protocols. Please try change a network or change the
settings of the router.
10) Q: My device is out of storage space, and I can’t
download the software.
A: There are multiple ways to clear your storage space:
1. (Recommended) Delete some of the software you
don’t need. See 2) to check how to delete software.
2. (Recommended) Go to Report – File Manager –
Storage of diagnosis details, click edit button on the
top-right corner of the screen, select Download folder
and delete it. After that, please download the software
packs one by one.
3. Factory reset the device, and tick “Erase SD card”
before you start. Before you do that, make sure you
are in subscription and can download the software
updates.
Also if you meet these issues frequently, you can
avoid them by regularly delete some of the software
that are not commonly used or delete download folder
regularly and do not download too many of them.
11) Q: I can’t connect my vehicle and it says “Communication
failed”.
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