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Page 18
Before calling service
First, refer to the troubleshooting section. Refer to the “Statement of
Limited Product Warranty”.
To reach a service representative, see the contact information at right.
Please be prepared with the information printed on your product rating
plate when calling.
Rating plate
The rating plate shows the model and serial number. Refer to the rating
plate on the appliance when requesting service.
The rating plate can be found inside the hood shell.
To avoid having to search for each piece of information when calling, you
can enter the four items needed in the spaces below.
Keep your invoice or escrow papers for warranty validation if service is
needed.
Service
We realize that you have made a considerable investment in your
kitchen. We are dedicated to supporting you and your appliance so that
you have many years of creative cooking.
Please don’t hesitate to contact our STAR
®
Customer Support
Department if you have any questions or in the unlikely event that your
THERMADOR
®
appliance needs service. Our service team is ready to
assist you.
USA
800-735-4328
www.thermador.com/us/support/customer-care
Canada
800-735-4328
www.thermador.ca/en/support
Parts and accessories
Parts, lters, descalers, stainless steel cleaners and more can be
purchased in the THERMADOR
®
eShop or by phone.
USA
www.thermador.com/us/accessories
Canada
www.thermador.ca/en/support/ lters-cleaners-accessories
THERMADOR
®
SUPPORT
Model No. /
FD date 4 digits
Serial No. 18 digits
Date of Purchase / /
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